Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAll staff involved where so helpful and…
All staff involved where so helpful and they worked hard to find us a property and would highly recommend
Ricky · 20 July 2026
Agent replied · 23 September 2026
Hi Ricky
Thank you for providing us with your feedback. I am pleased that you have been happy with the service our staff have provided to you and it is great that you would not hesitate in recommending us to others. We all appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThank you Abby for making our experience a pleasant one
We are very happy with our recent dealing with Beresfords. Abby Marla was our contact and she was so attentive to our queries and kept us updated through out our letting process making our experience very smooth.
Consumer · 12 September 2024
Agent replied · 27 October 2024
Thanks for providing your feedback. I’m pleased that Abby assisted you effectively throughout the tenancy process and that everything proceeded smoothly for you.Steven Bond Managing DirectorResidential Lettings
★★★★★ 5/5
GoogleBeresefords of Shenfield were excellent in helping sell my home. They were very proffessional and extremely efficient.
They helped greatly when I exchanged and pushed very hard on my behalf for a swift completion of the sale..
I would recommend them to anyone thinking of selling in the Brentwood/ Shenfield area and would especially thank Jacob and Billy in the office for all their efforts.
Jeffrey · 24 October 2022
Agent replied · 23 October 2024
Hi Jeffrey,
Thank you for taking the time to post your 5 star review for the team at our Shenfield office and in particular Jacob and Billy. The team are all committed to providing the best possible customer service, from the first point of contact through to exchange and completion, keeping all parties regularly updated. Your kind comments and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleAbby found us our perfect home and we couldn't be happier! Incredibly professional throughout, made everything stress-free and was an absolute pleasure to work with. Highly recommend!
Nadezhda · 11 May 2026
Agent replied · 11 October 2026
Hi Nadezhda,
Many thanks for your 5 star award for Abby from our Shenfield office. Abby will be pleased to read your kind comments as she prides herself on the quality of her customer care. She will do all possible to match people to suitable property and will appreciate your recommendation. We wish you many happy years in your new home.
Alison Horsley, Customer Service Director
★★★★★ 5/5
TrustpilotHonest and amazing estate agents!
Stuart Walker has been excellent always on hand (even on his day's off) and has made the process seamless from start to finish. Stuart is very hard working and has a great engaging personality which certainly helps in this sector.I can also highly recommend Beresfords in Brentwood they have been very professional and honest and have made the process painless.Wouldn't hesitate to use them again in the future!
Lyndsey · 22 March 2022
Agent replied · 27 October 2024
Hi Lyndsey,Many thanks for the great review for Stuart, Manager of our Brentwood office. With many years of experience, you would have been in very safe hands. From the first point of contact, Stuart will do everything within his power to ensure a transaction goes through smoothly, keeping all parties regularly updated. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotExcellent and friendly team who touched…
Excellent and friendly team who touched base frequently and made sure our wants were catered to when suggesting properties. Will be called upon again when we decide to move next. Special thanks to Paul and Alice.
Josie · 19 August 2024
Agent replied · 27 October 2024
Hi JosieWe appreciate you providing us with your feedback. I am pleased that our local lettings team have remained in touch with you on a regular basis during your search for a suitable property. Hopefully we can assist you again at some point in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleCameron Cruiks and other members of the Team at Beresford`s Lettings in Shenfield recently organised and executed a new tenancy for one of my properties which had undergone some refurbishment after a long standing tenancy., Cameron and the team worked effectively and diligently.,. liasing well.,. ensuring a smooth re-tenancy.,. thank you.
Debbie · 24 October 2023
Agent replied · 23 October 2024
Hi Debbie,
Many thanks for your feedback and I am pleased that your new tenancy was executed effectively by our local lettings team. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleProfessional service throughout with all staff contacted providing an efficient and helpful service.
David · 11 August 2026
Agent replied · 11 October 2026
Hi David,
Mant thanks for the 5 star award and kind comments for the team at our Shenfield office. It is pleasing to know you were impressed with the level of service extended to you and hope we can be of further assistance in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
TrustpilotVery helpful throughout the letting…
Very helpful throughout the letting process and very prompt responses to our emails and phone calls
Geoffrey · 21 July 2026
Agent replied · 23 September 2026
Hi Geoffrey
Thank you for your recent review. I am pleased that have found the process of letting a property with us to be relatively easy and that our staff have kept you fully up to speed throughout with progress. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleDan at Beresfords was superb and was driven to deliver the best outcome for everyone. It was a pleasure to work with Dan when things were going well and even during any challenges in the process. Would highly recommend Dan
Rakesh · 18 August 2025
★★★★★ 5/5
TrustpilotSuper Efficient
Having very recently dealt with Grace on an issue of Property maintenance I found her to be extremely fast and efficient. Let's hope Grace stays with the Beresfords team, she is super efficient.
Veronica · 1 October 2024
Agent replied · 27 October 2024
Hi VeronicaMany thanks for posting your review. It is great that you have been happy with the service Grace has provided and that she dealt with your issue quickly and efficiently. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleFrom start to finish, Daniel help me on my journey as a first time buyer. He made sure I was kept in the loop and went over and beyond to minimise delays and remove hurdles. I would gladly recommend Dan and the entire Shenfield team.
Sonia · 26 February 2024
Agent replied · 23 October 2024
Hi Sonia,
Many thanks for your 5 star award for Daniel and the team at our Shenfield office. You would have been in very safe hands as the team are all dedicated to providing the best possible customer care. They will guide and support from the first point of contact, keeping our clients fully updated as the transaction progresses. Your kind comments and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
Trustpilot5 star team
We recently rented a house through Beresford and I have to say that their services is ON POINT. Staff is very attentive and accommodating, patient and easy to approach. Thank you Lizzie Austin and Abby Johnson for all your patience, persitance and help with our rental process. Nonetheless, thank you to all your other colleagues who answered phones, e-mails and give useful information when needed.
Cristina · 15 July 2022
Agent replied · 27 October 2024
Hi CristinaThank you so much for posting your recent review. I am pleased that your recent experience when dealing with our lettings team was a positive one. We appreciate that the application process for a tenancy can often prove stressful and always try to do all that we can to make this as stress free as possible for our customers. I know that Lizzie and Abby, as well as the rest of the team will be very grateful for your kind words. Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotAmazing team at Beresfords (Brentwood)
We recently sold our retirement flat via the amazing staff at Beresfords (Brentwood). These type of properties can be difficult to sell because of the restricted clientele. However the team at Beresfords were amazing at contacting potential buyers, conducting viewings and carrying out negotiations. I have no hesitation in recommending their services. They always responded to phone calls and e-mails and helped us through the whole selling process. Special thanks to Natalie, Rebecca, Domani and Donna. We hope you have successful year in 2024.
Kenneth · 19 December 2023
★★★★★ 5/5
GoogleI’ve been working with Beresfords Shenfield for a long while now, and they’ve always been a great agency to deal with. Dan in particular is brilliant, reliable, professional, and makes every job straightforward.
A solid team all round and definitely an agency I’d recommend.
George · 8 December 2025
Agent replied · 22 December 2025
Many thanks George for posting your 5 star award for our Shenfield office and in particular Dan, you main point of contact. We have many returning clients like yourself and appreciate you taking the time to share your experience. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotFantastic experience
Fantastic experience. Very quick and efficient letting process. Responsive and very helpful answering any questions you have. Smoothest process I’ve had getting a flat :) . Amy was a great help and was very attentive and lovely. Christine was a great help too.
Precious · 28 March 2024
Agent replied · 27 October 2024
Hi PreciousThanks for taking the time to provide us with your feedback. I am so pleased that following your recent dealings with us your experience was very positive. We invest heavily in both training and development of our internal processes to ensure our clients' journey is as smooth and stress free as possible. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThey have been amazing
They have been amazing, there was a slight hiccup but Debby got it completely sorted and took all the stress away, couldn’t be more thankful
Sarah · 12 May 2026
Agent replied · 24 May 2026
Hi Sarah
Thank you for posting your recent review. It was great to read that Debby in our lettings department at Braintree was able to assist you with your recent issues, making the whole process stress free for you. I know she will very much appreciate your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleWould highly recommend Jack Williams at the Shenfield branch- we have just completed on a property and Jack was extremely professional, knowledgable and communicative throughout. Many thanks!
Karishma · 18 December 2024
Agent replied · 24 December 2024
Hi Karishma,
Many thanks for the great review for Jack who is based at our Shenfield office. I am pleased to hear you were impressed with the service he provided and thank you for sharing your experience. Jack will appreciate your 5 star award and kind recommendation and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleDaniel and the team were very helpful throughout our house purchase, being proactive with support during house viewings and keeping in regular communication as we progressed a property through to completion. Would happily recommend the team and seek their services again!
Laura · 26 April 2024
Agent replied · 23 October 2024
Hi Laura,
Thank you for taking the time to post your 5 star award for Dan and the team at our Shenfield office. The team will do all possible to match suitable property to our clients and I am pleased to hear we were able to assist with your purchase. You will have been in very safe hands throughout the transaction as the team will guide and support at every stage of the journey, keeping all parties updated as the sale progresses. Your kind comments and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotRylie and Adam have been brilliant
Rylie and Adam were brilliant, both had professionalism and deep understanding of the local market and made the entire process seamless and stress-free. They went above and beyond to show properties that matched our needs and budget, offering valuable opinions and insights without any pressure.
Ryan · 19 January 2024
Agent replied · 27 October 2024
Hi Mr. Dobson,Thanks so much for your feedback. I am pleased the lettings team at Brentwood impressed you with their approach and demonstrated their extensive knowledge of the local lettings market. We are all very appreciative of your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat experience with Beresfords
Our experience with Beresfords has been great, the team have given us lots of useful information with prompt responses and a welcoming approach. Thomas Enderby has been very helpful and has helped us through the process and was quick to assist us on any queries we had
Laurie'elle · 2 December 2023
Agent replied · 27 October 2024
Hi Laurie'elle,Thanks so much for providing your feedback. I was pleased to read of your positive experience, having dealt with our lettings department in Chelmsford recently. We are all very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotEleanor in Brentwood 5stars
Eleanor in Brentwood is such a professional. Moving/renting is a stressfulprocess and she takes all the pressure out of it. She is responsive, proactive and brilliant communicator and I couldn’t recommend enough to work with her.
Aimee · 3 July 2024
Agent replied · 27 October 2024
Hi AimeeWe appreciate you finding some time to provide your feedback and I am pleased that following your recent dealings with our lettings department at Brentwood, but in particular Eleanor she was responsive, proactive and remained in regular contact throughout the process. I know Eleanor will be very grateful for your kind words as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery happy with my whole experience…
Very happy with my whole experience today and leading up to the viewing, Tom and Chris were polite and welcoming to all my questions and left myself feeling very satisfied and excited for the next steps! Would highly recommend 👍🏼
Emily · 19 April 2024
Agent replied · 27 October 2024
Hi EmilyI just wanted to respond personally to your recent feedback following your dealings with our lettings department in Chelmsford. I am so pleased that you had a positive experience and that the team responded promptly to any queries that you raised. We are all very grateful for your kind words and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCalls always answered quickly and…
Calls always answered quickly and direct to the person you need to speak to. Also very knowledgeable and prepared to pass on best advice
Peter · 2 May 2026
Agent replied · 24 May 2026
Hi Peter
Thank you for posting your recent review. It's great that you have found our staff to be helpful and knowledgeable during your recent dealings with our Brentwood lettings department. I know the whole team will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
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