Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotFalse advertising in zoopla price lower than they would accept
False advertising in zoopla they add a price of 350k and once you start negotiating the price they say they only would accept offers close to 400k.
Matheus · 25 February 2024
Agent replied · 27 October 2024
Hi Matheus,It is disappointing to see the 1 star review that you recently left. Having checked our entire database, I am unable to locate a record for you so am unsure if we have dealt with you as a customer in any respect? I am also not sure which property you are referring to so cannot check the selling price nor the full history on file. For reference, if the property has a guide price, it will only show one amount on the main property display on the portals. Both figures will subsequently be shown in full details. Please feel free to contact me with more information at a.horsley@beresfords.co.uk and I will be more than happy to investigate further.Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotBeresfords were approachable and…
Beresfords were approachable and communicative at all times, and were excellent to deal with as the tenant of a property they managed. I am pleased to have had them representing my landlord, and I recommend them highly.
Kevin · 27 June 2023
Agent replied · 27 October 2024
Hi Kevin,Many thanks for taking the time to leave your review. It was pleasing to read your positive comments and that you are happy to have us representing your landlord and tenancy. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
Beresfords are trusted and reliable and were fast to make me aware when the property was re-made available for me and my friend to make the offer. They were friendly and helpful to deal with in person and were able to answer any questions in detail. Thanks again!
Cameron · 23 May 2022
Agent replied · 27 October 2024
Hi CameronThanks for your recent review. I was pleased to read your positive comments regarding the service provided to you by our lettings team. I know the entire team will be very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRecommend
Extremely helpful in guiding us. Alice, thank you for being so informative and lovely!
AH · 8 October 2024
Agent replied · 27 October 2024
Thank you for posting your review. Alice will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery professional service
Very professional service. Excellent communications. Courteous and attentive. Quick to respond and follow up.
Sue · 7 October 2024
Agent replied · 27 October 2024
Hi SueThank you for posting your review.It is pleasing to read that you have found us to be professional and quick to respond to any queries you may have had. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleProfessional helpful team from start to finish they went that extra mile when needed to get the deal over the line I thoroughly recommend them they were a pleasure to work with!!
Mark · 24 October 2023
Agent replied · 23 October 2024
Hi Mark,
Many thanks for the 5 star review and kind comments for the team at our office in Shenfield. The team are focused on providing the best possible customer care, from the first point of contact through to exchange and completion. They will do everything within their power to ensure a transaction goes through smoothly, keeping all parties updated throughout the process. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager.
★★★★★ 5/5
TrustpilotGreat help with a Tenant dispute
Had Problems with Tenants leaving property in a v.poor condition and needed to go to a tribunal which Kate navigated successfully to a great outcome financially.
Chris · 1 March 2024
Agent replied · 27 October 2024
Hi ChrisThanks for feedback. Despite you experiencing some issues with your tenants I am pleased that Kate assisted you effectively and that you received a positive outcome following an independent adjudication.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Smooth Process
The process of letting the property was very smooth and agents made sure we are in the loop with everything. Would definitely recommend to others.
Marta · 19 March 2024
Agent replied · 27 October 2024
Hi Marta,Thanks for your feedback. I am pleased that you found the application process was smooth and that our personnel kept you updated throughout. I know our staff will be very grateful for your kind words and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHaving viewed a property we were…
Having viewed a property we were interested in and subsequently purchased Beresfords suggested selling our own house through them although it was not in an area I had seen many For Sale signs belonging to them. Once a valuation was agreed (considerably higher than local agent) viewings began and asking price was received from third viewing. Throughout the sale / purchase I was continually updated and found all staff polite, friendly and informative , Saffron from Brentwood branch deserves a special mention as was exceptional throughout.
Colin · 6 April 2022
★★★★★ 5/5
TrustpilotLauren J at the Havering branch
Lauren J at the Havering branch was really helpful and knowledgable about what I needed to do to complete the process of a claim for missed rent on my property. Great service, can't fault it!
Sarah · 14 July 2023
Agent replied · 27 October 2024
Hi SarahThanks for taking time out to provide your feedback. I was pleased to read that Lauren assisted you effectively when processing a claim for lost rent. Always a stressful situation, but made easier by someone as capable as Lauren.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotVery helpful and efficient always had…
Very helpful and efficient always had time to talk things through Thank you
MRS · 26 September 2024
Agent replied · 27 October 2024
Hi SuzanneWe very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleI had the upmost professional advice from
Adam the manager of the Lettings department in Brentwood.
Jill · 25 July 2024
Agent replied · 23 October 2024
Hi Jill,
I am so pleased that you were impressed with the level of service extended to you recently by Adam from our lettings department in Brentwood. I know he will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
Trustpilotletting
the company are very friendly helpfull and nothink is to much trouble for them.
Ian · 25 August 2024
Agent replied · 27 October 2024
Hi IanThanks for your feedback. I’m pleased that you found our staff both friendly and helpful.Steven Bond Manging DirectorResidential Lettings
★★★★★ 5/5
TrustpilotThe lettings team were very…
The lettings team were very professional throughout the process and kept us informed at all times
Customer · 22 July 2024
Agent replied · 27 October 2024
Thanks for taking time out to provide us with your review. I am pleased that you found our local lettings team professional throughout the rental process. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExtremely quick and helpful!
Both James on the viewing and Kris on the move in were extremely lovely and very helpful!
Katie · 2 July 2024
Agent replied · 27 October 2024
Hi KatieThank you for your feedback regarding both James and Kris in our lettings department at Chelmsford. I am pleased everything progressed successfully to completion and hope you enjoy your time in the property.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat experience
Great experience, responsive staff, issues resolved quickly, good communication.
Helen · 19 November 2025
★★★★★ 5/5
GoogleWe had such a smooth process with Beresfords and couldnt fault the whole team, they ensured things were progressing and keept us updated at all times! Would definitely recommend!
Chloe · 24 October 2023
Agent replied · 23 October 2024
Hi Chloe,
Thank you for your 5 star award and positive comments for the team at our Shenfield office. The team work really hard to ensure a sale goes through as smoothly as possible, guiding and supporting throughout the process whilst keeping all relevant parties updated. With many years of experience, they would have been perfectly placed to deal with any issues that may have arisen. Your recommendation is much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotWe were very pleased with James A’s…
We were very pleased with James A’s service, very professional and customer oriented. We would gladly recommend him to anyone looking for a nice house and high class customer service.
Dragos · 26 September 2023
Agent replied · 27 October 2024
Hi Dragos,Many thanks for taking the time to post your review. It is great to read that you have been happy with the service provided to you by James and the rest of our lettings team at Chelmsford, and it is great to hear that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHaving to move every year in the last…
Having to move every year in the last couple of years was difficult, but this year was the easiest, mostly because of Beresfords, which have been so helpful. I will definitely work with them again!
Adrian · 5 May 2023
Agent replied · 27 October 2024
Hi Adrian,Thanks so much for the positive feedback. I was pleased to read that everything went through for you with ease and that our local lettings team assisted you effectively throughout the process.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery smooth experience
Very smooth experience, Great communication. Easy to deal with open and honest.
Warren · 17 October 2025
★★★★★ 5/5
Trustpilot6 month house check
Lovely lady, very efficient, and a lovely personality 5 stars
Jacquie · 15 October 2024
Agent replied · 27 October 2024
Hi JacquieThanks for your recent feedback. I am pleased that your recent experience of dealing with us has been positive and we are very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI had a pleasant experience dealing…
I had a pleasant experience dealing with Beresfords who advertised my property for a new tenant. Cameron, the agent who was dealing with me, was professional, friendly and kept me up-to-date throughout the whole process. He was efficient and successfully found me a new tenant!
Aman · 11 April 2022
Agent replied · 27 October 2024
Hi AmanThanks for your recent feedback. I was pleased to read your comments regarding Cameron and that you found him professional and friendly. It is great that we have found a new tenant for you and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThey all great they helped me a lot…
They all great they helped me a lot with the property they the best estate agents i ever had.
Miri · 10 May 2024
Agent replied · 27 October 2024
Hi MiriThanks so much for taking time out to provide us with your positive feedback following your recent dealings with our local lettings team.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
TrustpilotI had a difficult tenant which…
I had a difficult tenant which Beresfords helped me with through to obtaining vacant possession and then letting the property again. Particular thanks goes to Eleanor Scott for her help.
Nigel · 5 September 2023
Agent replied · 27 October 2024
Hi Nigel,I just wanted to reply personally to thank you for taking time out to provide us with your feedback. Pleased to hear that Eleanor assisted you effectively with a difficult situation and it is great that we have managed to re-let your property again.Steven BondManaging Director - Residential Lettings
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