Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotLauren, Rod and Evie
Lauren, Rob and Evie have been great, they helped us get a quick turn around with another property when we had been let down at the last minute on another property. Thanks guys!!
Terry · 31 May 2024
Agent replied · 27 October 2024
Hi TerryMany thanks for taking the time to post your review. It is great that you have found our lettings team in Upminster to be helpful and that they were able to find you another property quickly. We wish you all the best in your new home.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBerefords are outstanding
Berefords are outstanding. I would highly recommend using there service. They are professional, caring and really efficient. Gillian, Kirsty and Christine have been an absoute pleasure to correspond with and I could not praise and thank them enough. I wish I could provide a 100 star review for them.
Hollie · 5 May 2023
Agent replied · 27 October 2024
Hi HollieThanks so much for your positive feedback following your recent dealings with our lettings team at Dunmow. I am pleased that you were impressed with their approach and we are all grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleHave found the moving process fairly smooth and have been very pleased with the service I received, keeping me updated throughout. Jacob, Dan and Jack have been very helpful with any queries I had. Would highly recommend
Ann · 26 February 2024
Agent replied · 23 October 2024
Hi Ann,
Thank you for taking the time to post your 5 star award for the team at our Shenfield office. They all work really hard to ensure the moving process is as stress-free as possible, keeping in regular contact with all relevant parties throughout the transaction. Your recommendation and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotFantastic staff & customer experience
Alice, Paul Lynn & Ella were superstars
Tayo · 26 October 2024
★★★★★ 5/5
TrustpilotCorrine, Flat Inspection
Corrine came and done my flat inspection and it was a pleasure to meet her. Corrine gave me a courtesy call on the morning of the inspection to make sure it was still OK and arrived when she said she would which is a great help as I work from home.
James · 27 January 2023
Agent replied · 27 October 2024
Hi JamesMany thanks for the positive feedback following your recent dealings with Corrine. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHigh quality of customer service The…
High quality of customer service The best experience I have had in my life, from the beginning to the end of this process they understood, helped, and support and update me in every single step Thank you for everything
Anonymous · 16 December 2023
Agent replied · 27 October 2024
Thanks so much for your positive feedback. I am glad that our local lettings team fulfilled your expectations and assist you throughout the process.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExtremely helpful
Extremely helpful, friendly and professional service from Eleanor and her colleagues throughout the process. Feel reassured with their involvement in the tenancy over the next 12 months. Highly recommend.
KELLY · 30 June 2024
Agent replied · 27 October 2024
Hi KellyThanks so much for taking time out to provide us with your feedback following your recent dealings with our local lettings team. We are all very grateful for your 5-star rating and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotEleanor and Danny both very helpful…
Eleanor and Danny both very helpful with Change over with tenant with my property both 5 star all the way through process
Mr · 21 October 2024
Agent replied · 27 October 2024
Hi MarkThank you for taking the time to provide us with your feedback. I am pleased that both Danny and Ella who work in our lettings department at Witham have impressed you with the level of service provided. As a business customer service is very important to us and it is really refreshing when we receive feedback such as yours. We are all very grateful for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleWendy and her colleagues were very responsive and as a buyer considerate of our requests. Professional approach from outset
Peter · 2 December 2024
Agent replied · 24 December 2024
Many thanks Peter for the 5 star award for Wendy and the team at our Shenfield office. The team are all proactive in their approach, working hard to provide the best possible customer care. They will appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Care Manager
★★★★★ 5/5
GoogleDan from Beresfords was a pleasure to work with and helped expedite and make smooth what otherwise could’ve been a stressful process. We are so happy in our new home and cannot recommend him enough.
Brad · 26 February 2024
Agent replied · 23 October 2024
Hi Brad,
Many thanks for the 5 star award and positive comments for Dan who is based at our Shenfield office. I am pleased to hear you were impressed with the service received as Dan works really hard to provide the best possible customer care. He will appreciate you sharing your experience and look forward to assisting you again in the future.
We wish you many happy years in your new home.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotHannah Grant did an exceptional job…
Hannah Grant did an exceptional job handling our inventory check. Clear communication and very lovely to speak to! She worked very hard and extremely efficiently!
Sam · 27 August 2024
Agent replied · 27 October 2024
Hi both,Thanks for taking time out to provide us with your feedback. I am pleased that you were impressed with the approach of Hannah Grant and that all communications with you were approached in an efficient manner. I know Hannah will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords
Beresfords, the best company I have ever dealt with. Very professional, experienced and helpful agents. Thomas Enderby, the Best angent ever, he helped as a lot to rent a perfect house for me and my husband , in a very short time. Highly recommend.
Diana · 19 July 2023
Agent replied · 27 October 2024
Hi DianaI wanted to reply personally, having read the contents of your recent review. I am so pleased that you had a positive experience when dealing recently with our lettings department in Chelmsford. It's great that Tom played his part in finding you the perfect house for yourself and your husband. We all very much appreciate your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotGreat and reliable estate agent you could trust
Great, reliable estate agent. Managing my property for let with care and attention to detail. Frequent periodical property check and taking care of regulation compliance really free my mind. Thank you all of you: Tracey, Kate, Tessa, Leanne, Alex and Dominic! You are the best!Thomas of Shrub End
Little · 20 March 2023
Agent replied · 27 October 2024
Hi Katy,Thanks so much for posting your review and including positive feedback regarding the service provided to you by our lettings team in Colchester. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDeposit help
Very swift, concise and straightforward help from Hannah. After summarising a situation with a long history, my deposit was sorted almost immediately with her help.
Cormac · 19 August 2024
Agent replied · 27 October 2024
Hi CormacThanks for providing us with your feedback. I am pleased that Hannah was able to process the return of your deposit swiftly following the end of your tenancy. We all offer our best wishes to you for the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleFantastic experience with the Beresford's team at Shenfield throughout our recent sale. From initial valuation to booking viewings and then supporting through the legal process their service has been excellent. Would not hesitate to recommend!
Kathy · 27 January 2024
Agent replied · 23 October 2024
Hi Kathy,
Thank you for taking the time to post you 5 star review for the team at our Shenfield office. The team are all dedicated to providing the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support throughout the journey, keeping all parties regularly updated. Your kind comments and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
Trustpilotprobably one of the most helpful estate…
probably one of the most helpful estate agents i have ever had the pleasure of being in contact with, from start to finish.
Joshua · 5 September 2024
Agent replied · 27 October 2024
Hi JoshuaThanks so much for your kind words. We all very much appreciate you taking the time to leave your feedback and 5* rating.Steven Bond Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotHigh quality of customer service
High quality of customer serviceThe best experience I have had in my life, from the beginning to the end of this process they understood, helped, and support and update me in every single step Thank you for everything
Consumer · 8 November 2023
Agent replied · 27 October 2024
Thank you for providing your feedback. I was pleased to read that you were assisted and supported throughout your recent transaction with our Company. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
TrustpilotTom and James have been tremendouly…
Tom and James have been tremendouly helpful in my quest to rent apartment.Their timely info update with patience and constant follow up with prospect is topnotch.Good job guysThank YouTunde
Tunde · 13 May 2024
Agent replied · 27 October 2024
Hi TundeI was pleased to read that both Tom and James have been helpful in finding you a suitable apartment to rent. I know they will both be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleProfessional courteous service this is the third house we have sold through beresford
Relating to pur current sale jack and Dan have kept us updated at every stage and would highly recommend them to anybody selling their property
LINDA · 24 October 2023
Agent replied · 23 October 2024
Hi Linda,
Thank you for taking the time to post your 5 award for the team at our Shenfield office and in particular Jack and Dan, who were your main points of contact. We pride ourselves on the quality of our customer care and have many returning clients like yourselves. The team will guide and support throughout the journey, keeping all parties regularly updated once a sale has been agreed. Your recommendation and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotExcellent communication,and really…
Excellent communication,and really knowledgeable. Can always contact either via email or phone and response is swift. Lauren, made what could be a stresful situation really easy by her efficient and timely communication. Also, was fully informed on every process to aid me make informed decisions.
Grace · 11 April 2023
Agent replied · 27 October 2024
Hi Grace,We really appreciate you taking the time to provide your feedback. I was pleased to read that our lettings team have communicated with you effectively and that you felt they were knowledgeable. We will always do our very best to ensure that our client's experience of the lettings process is as stress free as possible, and it is good to know that on this occasion we managed to achieve this.Steven BondManaging Director - Residential Lettings
★★★★★ 2/5
TrustpilotThe worse atention
The worse atention, I am trying to contact with this agency, and they don't reply my emails... Really bad atention after they take the money... I still waiting response for more than 1 month
Raúl · 20 January 2024
Agent replied · 27 October 2024
Hi Raul,I was sorry to read your comments which state that one of our letting branches are not replying to your emails. This is highly unusual and furthermore, in any correspondence that we send to you our contact details not only include an email address, but also a telephone number. Nonetheless, I want to make sure that the correct branch replies back to you, but unfortunately within your review you did not state which one of our branches you were dealing with. Please email me directly: sb@beresfords.co.uk and I will make sure that a team member from the relevant branch makes contact with you straight away. I am sorry that you have experienced these issues, but hope that we can now resolve this situation for you.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe whole process was great
The whole process was great. I was regularly communicated with via email or telephone. Very satisfied with my experience, and the free coffees were a nice bonus!
K · 31 May 2024
Agent replied · 27 October 2024
Many thanks for taking time out to post your review. It is great to read that you have been satisfied with the service provided to you. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotSo I’ve been dealing with Hannah GRANT
So I’ve been dealing with Hannah GRANT, who I found to be very professional, polite, very knowledgeable and very prompt with her replies, regarding my enquiry to rent a property. A true asset to Beresfords. Terry SAINT.
Terry · 23 October 2023
Agent replied · 27 October 2024
Hi TerryThanks so much for taking the time out to provide us with your positive feedback regarding Hannah. I know she will be very grateful for your kind words and 5-star rating, as we all are.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI was very happy with service provided…
I was very happy with service provided by Beresford's from Daniel coming around for market valuation, my property being put up for sale and my house selling within 2 week's. I was given weekly updates of sale from Saffron who was very helpful.I would not hesitate to use Beresford's Estate Agents again .Nicola Pain
Nicola · 1 March 2022
Agent replied · 27 October 2024
Hi Nicola,Many thanks for the 5 star award for Daniel and Saffron, who are based at our office in Brentwood. Both are focused on providing the best possible customer service, from the first point of contact through to exchange and completion. They will guide and support throughout the transaction, ensuring all parties are regularly updated. They will appreciate your kind comments and look forward to assisting you again in the future.Alison Horsley, Customer Services Manager
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