Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat team - very friendly and knowledgable. Super understanding of local market and making the sales process very simple.
Christine · 2 October 2024
Agent replied · 23 October 2024
Many thanks Christine for the 5 star award for the team at our Shenfield office. With many years of combined industry experience, your sale will have been in very safe hands. With their knowledge and expertise, the team would have been perfectly placed to overcome any issues that may have arisen as the transaction progressed. Your kind comments are much appreciated, look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 4/5
TrustpilotHelpful
Helpful, friendly and knowledgeable
Leeanne · 9 March 2026
★★★★★ 5/5
GoogleI cannot recommend Beresfords highly enough. They have been super professional throughout my house sale. Always friendly and helpful, I have been delighted with the service I have received. Thank you.
Liz · 26 February 2024
Agent replied · 23 October 2024
Hi Liz,
Many thanks for the 5 star award and recommendation for the team at our Shenfield office. I am pleased you were impressed with the level of service received and thank you for sharing your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotGreat team
Great team, very professional and quick to find a tenant. Would recommend to anyone looking to rent a property.
Albert · 29 September 2024
Agent replied · 27 October 2024
Hi AlbertThanks so much for your positive review. I am pleased you found our local lettings team professional in their approach and that they managed to find you a suitable tenant very quickly. It's great that you would recommend us to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA fully professional team .
A fully professional team and it is a pleasure to deal with all the members who were dealing in respect of our property
Mr · 23 July 2024
Agent replied · 27 October 2024
Hi KalyanaramanMany thanks for providing us with your positive feedback following your recent dealings with our local lettings team. Its great that you found them professional throughout the process. As a business we invest heavily in ongoing staff training and development, so it is nice to read such comments.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAmazing customer service!
We have recently rented a property through Beresfords and have mainly been dealing with Abby. She has been a delight to deal with, always pleasant and promptly answering any questions we have. She has made the process simple and enjoyable for us. I would recommend Beresfords for anyone looking to rent a property.
Molly · 1 April 2022
Agent replied · 27 October 2024
Hi MollyI really appreciate you posting your recent review and I am pleased that you have been impressed with Abby Johnson. It is great that you would recommend us to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat communication
Great communication, really friendly staff and we were kept up to date at all times with what was going on and what the next steps would be. It’s a stressful time moving but they have made it all so easy and straightforward. Thank you!
Lisa · 9 March 2023
Agent replied · 27 October 2024
Hi LisaIt was great to read your positive comments following your recent dealings with our lettings team. I am pleased that they kept in touch with you throughout the transaction and made things a little less stressful for you.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
I think they knew how much we wanted the home, and continued to keep us updated and supported throughout the process. Helped give us time to get our ducks in a row and we’re in year two of our happy home
Troy · 8 June 2023
Agent replied · 27 October 2024
Hi Troy,Many thanks for the 5 star review and positive comments for our team. I am pleased to hear you secured your dream home and have no doubt the team would have done all possible to achieve this. We wish you many more happy years there and look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotI'm really pleased with the help given by Joe
Joe has made my experience as a tenant really pleasant, he has been so helpful whenever I need something and always happy to help!Real friendly member of the team, thank you!
Bell · 25 January 2024
Agent replied · 27 October 2024
Hi Bell,I appreciate you providing your feedback following your recent dealings with Joe. I am pleased that he has been friendly, helpful and approachable. We want all of our customers to have a positive experience when dealing with us and it sounds like, on this occasion Joe has delivered at the level required. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThis is my first time renting and they…
This is my first time renting and they have help with every tlstep o the way and made sure we are completely up to date with every process ⁸
Bobby · 7 March 2024
Agent replied · 27 October 2024
Hi BobbyThanks so much for taking time out to post your recent review. I am pleased that our local lettings team assisted you effectively during your first experience of renting a property. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThomas Enderby Has been incredibly …
Thomas Enderby Has been incredibly kind and helpful through out the entire process and always so quick at replying. I had very good experience.
Dhanya · 22 May 2024
Agent replied · 27 October 2024
Hi DhanyaThank you for your positive feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that Thomas in particular was very helpful throughout the entire process.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThey showed they care
They showed they care about you and your renting journey. Little details that matters alot during a house search when you're looking to find your next property.
Mak · 25 March 2024
Agent replied · 27 October 2024
Hi MakThanks for taking the time to upload your feedback. I am pleased that you found the approach of our staff caring and I hope we can assist you further on your rental journey.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe team have been very professional to…
The team have been very professional to deal with and have shared their knowledge throughout the process
Stevepradyhotmail.com · 20 September 2024
Agent replied · 27 October 2024
Hi SteveThanks for the positive feedback following your recent dealings with our local lettings department. I am pleased that you found them both professional and knowledgeable.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilotthank you to the team for the service…
thank you to the team for the service you have given letting our property very professional, kept updated all the way through - would really recommend
Deborah · 13 April 2024
Agent replied · 27 October 2024
Hi DeborahSo pleased that we were able to assist you with the letting of your property and that you found the approach of our staff professional. We are all very grateful that you would recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent experience with Lauren!
Lauren Taylor from Beresfords is very friendly, responsive, and helpful. It’s been a pleasure dealing with her in my search for a property!
Brooke · 8 June 2024
Agent replied · 27 October 2024
Hi BrookeI am so pleased Lauren was friendly, responsive and helpful during your recent dealings with her. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleVery happy with the service received, good advice re selling price, excellent communication with me throughout the process and a swift sale.
Leigh · 25 June 2024
Agent replied · 23 October 2024
Thank you very much Leigh for the 5 star award. We are pleased to hear you had such a good experience selling your property with the team at our Shenfield office. With many years of combined experience, the team are best placed to advise re marketing strategy and selling price. They have the knowledge and expertise to overcome any issues that may arise once a sale is agreed and will keep in regular contact throughout the transaction to exchange and completion. Your positive comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotMy partner and I have just rented a…
My partner and I have just rented a property with beresfords and couldn’t of asked for a better service. We was dealing with Eleanor and she has been amazing! We just want to say thank you for much to Eleanor and the Beresfords Brentwood team for making this possible!
Taylor · 27 May 2022
Agent replied · 27 October 2024
Hi TaylorThanks so much for your positive feedback. I am pleased that Eleanor and the rest of our lettings team in Brentwood assisted you in your search for a suitable rental property. I hope yourself and your partner have settled in well.Many thanks for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAn excellent customer service experience
I have had a few contacts with different letting agents in the last few weeks. I must say that Lizzi's customer relations skills was outstanding. The ability to effectively utilise her communication skills with good sense of houmous made the difference. She was really happy to help.
Yk · 6 August 2022
Agent replied · 27 October 2024
Hi Yk AwoI really appreciate you taking the time to provide your feedback following your dealings with Lizzie, one of our Lettings Consultants in Upminster. It's great that you had a positive experience and I know that Lizzie will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery helpful team
The team at Beresford have always been easy to reach, lovely to deal with and kept me informed every step of the way. Very respectful of my time and access to the property as well.Lovely group of people 😊
Sarah · 17 May 2023
Agent replied · 27 October 2024
Hi Sarah, Having read your feedback I am pleased that you have found our lettings team easy to communicate with and that they have supported you throughout the entire process. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA recommended service
A recommended service. A very knowledgeable, friendly and efficient team. Feel a good working relationship going forward.
Sally · 6 September 2024
Agent replied · 27 October 2024
Hi SallyThanks for finding the time to provide your feedback. I’m pleased that your experience of dealing recently with our lettings team has been positive and we look forward to working for you from this point onwards. Steven Bond Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotFriendly and Professional
I have worked closely with Alice in the past on a mutual client. She is always friendly and professional with her approach. She lets our properties quickly and without a fuss. Always excellent service.
Zita · 27 September 2023
Agent replied · 27 October 2024
Hi Zita,Many thanks for taking the time to post your review. I know Alice and the rest of her lettings team in Maldon will be very grateful for your kind words and we look forward to working with you again in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent customer service by…
Excellent customer service by every member of the team within the company. Always keep me informed of every interactions and take care of my letting.Thank youAbeydin
Abeydin · 23 March 2024
Agent replied · 27 October 2024
Hi AbeydinThanks for taking time out to provide us with your feedback. So pleased that you were impressed with the level of customer service provided by our local lettings team and that they kept you informed throughout.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotVery poor communication and offers…
Very poor communication, no calls returned for 2 days and offers being held back to vendors due to lack of staff. We viewed a property with an agent who could not answer any questions . Very disappointed !!! I will certainly not be selling through these guys .
Jenny · 9 June 2022
Agent replied · 27 October 2024
Hi Jenny,Having read your recent review I am naturally concerned and disappointed with the comments made within. Unfortunately, I am unable to locate a record for you on our own internal database and I am unsure when we dealt with you as a client and in what respect? Please feel free to contact our Customer Services Manager, Alison Horsley, with more information on a.horsley@beresfords.co.uk and she will be happy to investigate accordingly.
★★★★★ 5/5
TrustpilotThank you Phoebe, Nick and Eleanor
It would have been easier for us to go with another estate agents at the time however, Eleanor came to value our house and made it clear why we should use Beresfords, she was fab.
Jasmine · 21 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.