Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat experience from start to finish. Worked very closely with Dan & Jack, they were incredibly helpful throughout the process. Couldn’t recommend these guys enough and the branch!!
Rob · 24 October 2023
Agent replied · 23 October 2024
Hi Rob,
Many thanks for the 5 star award and kind comments for our Shenfield team and in particular Dan and Jack. The team work really hard to provide the best possible customer service and will appreciate you sharing your experience. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotHave had a brilliant experience with…
Have had a brilliant experience with Beresford in the last 5 years, nothing was too difficult for Lauren Johnson Marla and Karen Elliott‑Weare, Lettings Manager to resolve. 5 star customer service.
Eloho · 7 August 2023
Agent replied · 27 October 2024
Hi ElohoMany thanks for your recent feedback. It was great to read that we have been working with you successfully for the last five years and I am pleased that our lettings team based in Upminster continue to deliver for you at the level required. I know they will be very grateful for your positive feedback, as we all are for your 5-star rating.Steven Bond - Managing Director Residential Lettings
★★★★★ 5/5
TrustpilotThis RECENT experience gets a 5 star…
This RECENT experience gets a 5 star from me because I happened to get the help of 'James' who quickly resolved my query in a polite and responsible fashion.
W · 12 September 2023
Agent replied · 27 October 2024
Hi W R,This is just a brief response to thank you for taking time out to provide us with your feedback. I am pleased James resolved your recent query in a polite and responsible fashion. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleAdam and Christine have been fantastic with our move. Thank you guys!
Matthew · 24 August 2024
Agent replied · 23 October 2024
Hi Matthew,
I appreciate you taking time out to leave us your feedback following your recent dealings with our lettings department at Brentwood. I am pleased and impressed with the service extended to you, especially by Adam and Christine. We are all very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Agents
Joe had been so helpful from start to finish, always on hand to help with any questions. When he wasn’t available or in the office he would always return our calls as soon as possible. Great service and very efficient! Thanks so much
Emily · 10 May 2022
Agent replied · 27 October 2024
Hi EmilyI really appreciate you taking the time to post your recent review. It is great that you found Joe helpful from start to finish throughout your recent transaction, and that the service overall met your expectations. We all really appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery professional
In my dealings with Hannah Grant at Beresfords I found them to be extremely professional at all times. The communication was good during the transaction, the documentation was handled efficiently and they were helpful with advice at all times. Thoroughly recommended.
Matthew · 28 June 2022
Agent replied · 27 October 2024
Hi MatthewIt was great to read that you have recently had a positive experience when dealing with Hannah, one of our lettings consultants and that you would be happy to recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotShe is a very sincere person
She is a very sincere person. Came on her scheduled time and completed the house inspection thoroughly.
Manu · 25 July 2025
★★★★★ 5/5
TrustpilotReady to assist and experienced staff,,courteous to clients
The staff has an esr for the client and are always ready to assist in whatever way possible
Olubukola · 2 April 2024
Agent replied · 27 October 2024
Hi OlubukolaThank you for taking the time to post your review. It is great to read that you have been happy with the service provided to you by our staff. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe Saints of Beresfords - Brentwood
Eleanor and Adam are the saints of Beresfords, both very patient and friendly, and would highly recommend these two if anybody decides to move.
Aaron · 24 November 2023
Agent replied · 27 October 2024
Hi Aaron,Thanks for taking the time to provide your feedback. I was pleased to read within your comments that both Eleanor and Adam had assisted you recently throughout your lettings journey and been patience, friendly and effective. It is great that you would not hesitate in recommending them to others and I know they will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional service
My first experience of being a Landlord, using Beresfords full management facility has been excellent. A very responsive and helpful team.
Linda · 29 January 2024
Agent replied · 27 October 2024
Hi LindaThank you for taking time out to provide us with your feedback. I am pleased that as a first-time landlord you have been impressed with our management service. I hope that we go on to work with you for many years to come. We are all very grateful for the business you provide to us.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellence
Abby johnson was polite accurate prompt with response and a general excellent experience I have dealt with her over the past 2 years and she is still as consistent now as she was then
Mary · 17 February 2023
Agent replied · 27 October 2024
Hi MaryThanks so much for your feedback. I am pleased that Abby has provided a consistent level of service to you and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThanks Kate
Friendly, helpful service.Kate has kept us informed and promptly responded to all queries relating to our rental property
Marilyn · 26 March 2024
Agent replied · 27 October 2024
HI MarilynWe very much appreciate your feedback and I am pleased that you have found Kate both friendly and helpful whilst dealing with us. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service from Donna Pearce and the…
Great service from Donna Pearce and the sales team. Kept us informed every step of the way. We will definitely use Beresford's again.
Tracy · 7 December 2023
Agent replied · 27 October 2024
Hi Tracy,Many thanks for the 5 star award for the sales team at our Brentwood office and in particular Donna, your main point of contact. The team pride themselves on the quality of their customer care, keeping in regular contact with all relevant parties throughout a transaction. Your positive comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotAlways a pleasure to see Sarah she is…
Always a pleasure to see Sarah she is lovely. Great listener, patient and very understanding. I know she has taken lots of pictures and will go above and beyond to help fix my leaky taps and water pressure issues x
Tina · 6 May 2022
Agent replied · 27 October 2024
Hi TinaWe appreciate you finding the time to post your recent review. I was pleased to read your positive comments regarding the approach of Sarah, our Inventory Clerk. I know she always tries her best to assist each and every client and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleGiven there are no certainties when selling and buying property; the process went reasonably well; the holdups weren't due to the estate agents. Would use again; having said that I hope this was oiur final move!
Mike · 24 October 2022
Agent replied · 23 October 2024
Hi Mike,
Many thanks for taking the time to post your 5-star review for the team at our Shenfield office. They all work hard to ensure the transaction goes through as smoothly as possible and will appreciate your kind comments. We wish you many happy years in your new home and look forward to assisting you again in the future, should you decide to move!
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotI have been dealing with Beresfords for…
I have been dealing with Beresfords for some time now and I’m always impressed; Corrine visited to do my most recent property check and was completely professional and a pleasure to deal with.
CChallis · 27 January 2023
Agent replied · 27 October 2024
HiThank you so much for your positive feedback. It's great that you have been working with us now for some time and I know that Corrine in particular will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service
Excellent service quick response to any situation
Alan · 13 September 2024
Agent replied · 27 October 2024
Hi AlanThanks for your feedback and I’m pleased that you were impressed with the service provided to you by our lettings team.Steven Bond Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotVery prompt and helpful
Very prompt and helpful. Good follow up
Katie · 10 September 2024
Agent replied · 27 October 2024
Hi KatieThanks for taking time out to provide your feedback. I’m pleased that you were happy with the service provided during your recent dealings with our local team.Steven Bond Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotExcellent service
From first enquiry to picking up the keys, Paul, Christine, Lynn and the rest of the team were fantastic - easy to deal with and keep me informed throughout.
Andy · 5 May 2023
Agent replied · 27 October 2024
Hi Andy,I really appreciate your feedback and I am pleased that Paul and the rest of our lettings team in Billericay impressed. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent teamwork at Beresfords Brentwood
The whole team, specifically Adam, Paul, Ryan and Eleanor, provided excellent service in what was a very short period of time between the previous tenant leaving and the new tenant moving in. Thank you.
Nick · 30 October 2022
Agent replied · 27 October 2024
Hi Nick,Many thanks for leaving your review. It is pleasing to read that you were happy with the service provided to you by Adam and the rest of our lettings team at Brentwood. I know they will all be very grateful for your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
Trustpilot5 star for Jack, Debby & Joe
5 star review for Jack, Debby and Joe! They have been very helpful and supportive in helping me move! Waiting for the keys!!!
Nikki · 18 September 2023
Agent replied · 27 October 2024
Hi Nikki,Thanks so much for taking time out to provide us with your feedback. I am pleased that you found our lettings team at Braintree very supportive throughout the process. I know all members of the team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotLettings Team
Debby, Joe and Jack couldn’t have been more helpful. An excellent and fast service from them.Thank you!
Scott · 5 February 2024
Agent replied · 27 October 2024
Hi ScottThanks for your feedback. I was pleased to read that Debby and the rest of our lettings team at Braintree proved helpful and efficient during their dealings with you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat team and a great service
Great team and a great service. Many thanks to Archie, Eleanor and Paul in particular
Michael · 11 January 2023
★★★★★ 5/5
TrustpilotAmazing customer service from Abigail
Amazing customer service from Abigail, very friendly, polite and professional!
Lu · 22 August 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.