Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRebecca was so friendly as it was our…
Rebecca was so friendly as it was our first time viewing houses it was a new experience but she put us at ease and really explained the property well to us! Would deffo recommend
SK · 29 March 2022
Agent replied · 27 October 2024
Hi SKThank you for posting your recent review. I am pleased that your experience of dealing with us at a recent viewing was a positive one and that Rebecca took the time to explain everything to you. It is great that you would recommend us to others and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleJacob was extremely helpful thoughout the transaction, his good communication gave us confidence and peace of mind.
John · 24 October 2023
Agent replied · 23 October 2024
Hi John,
Many thanks for the 5 star review for Jacob, Director of Office at our Shenfield branch. Jacob is committed to providing the best possible customer service and leads by example. With many years of experience, you will have been in very safe hands. Thank you for your kind comments, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotLovely friendly very patient young lady…
Lovely friendly very patient young lady She was so helpful , and very understanding, she allowed us to take our time everywhere in the building including gym , she will be very successful in her role if she continues the way she presents herself , please to see such ambition in a young lady like this , we’ll done to her and Thanku
Lisa · 4 December 2023
Agent replied · 27 October 2024
Hi Lisa,Thank you for your positive feedback, we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie was a pleasure and real help with…
Rylie was a pleasure and real help with the information of my purchase. Thank you
Bill · 27 November 2023
Agent replied · 27 October 2024
Hi Bill,We appreciate you taking time out to provide your feedback having dealt with us recently. I am pleased that Rylie assisted you effectively throughout your transaction and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotMy experience with Beresfords so far…
My experience with Beresfords so far has been great. They are quick to respond to emails and Abby was very helpful in dealing with my requests.
JDes · 13 January 2023
Agent replied · 27 October 2024
Hi JDesMany thanks for taking time out to post your feedback. I was pleased to read that your recent experience of dealing with us has been a positive one and that our personnel (especially Abby), were quick in responding back to you, and dealing with any queries.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotLauren was super friendly and helpful
Kim · 23 May 2024
Agent replied · 27 October 2024
Hi KimThank you for your kind words regarding Lauren. I know she will be very grateful as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleBig thanks to Robert for guiding us through the purchase of our first house! Robert was so helpful and professional throughout the entire process. Thanks so much!PositiveResponsiveness, Professionalism
Odele · 24 October 2022
Agent replied · 23 October 2024
Hi Odele,
Thank you for the 5 star review and positive comments for Rob from our Shenfield office. We really appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 3/5
TrustpilotEasy to begin rental process but beware after moving in
I have amended this review to 3 stars since originally posting due to my experience after moving in and requesting to make decorative changes which Beresfords want to charge £60 to cover ‘administration’, never have I had to pay to get the landlord’s consent for changes and the tenancy agreement does not explicitly state that a charge will be made if changes are requested and we were not told this either when we said we would like to make some changes when we collected the keys. Original review Very easy to deal with. Almost all communication was by email and replies were prompt. The process of renting through Beresfords was very simple. Would highly recommend.
Michael · 4 May 2022
Agent replied · 27 October 2024
Hi MichaelHaving read the contents of your updated review, I wanted to reply to you personally.Firstly, whenever we negotiate a new transaction, during the process we ask every tenant if there are any specific requests or changes that they would like to make to the property, as this is normally agreed as part of the contract. Having reviewed your individual file, it is clear that at the time you did not request that any changes be made. Shortly after moving into the property, I understand that you have made a number of requests for changes and we are always happy to oblige, subject of course to the landlord agreeing to these changes.I would ask you to appreciate it is not just a question of securing a simple yes or no answer from the landlords. There are often a number of conversations taking place between all relevant parties, and once agreed we have to complete various items of paperwork to ratify any amendments that have been requested and agreed. In terms of notifying you in advance of our standard charge to deal with such matters, I just wanted to point out that specific reference is made to this, not only within the initial Terms & Conditions that you would have signed prior to proceeding with an application, but also within the formal Tenancy Agreement itself. I only mention this, as I did not want you to think that we had implemented such charges without making them clear at the very outset. I hope my explanation helps clarify things in a little more detail from our Company's perspective and I hope that you are able to agree all of the required changes with your landlord, and then enjoy your time in the property.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotSarah Puckrin
Sarah is a delightful, extremely professional person. She always arrives on time and is always prepared to offer advice regarding home rental care. We always look forward to her visits. Jim Howell.
James · 25 April 2022
Agent replied · 27 October 2024
Hi JamesThank you for your positive comments regarding Sarah. I am pleased that you feel she offers sound advice and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotBad experience
I just rent a flat from them and i pay 5 weeks deposit and end of my tenancy agreement they did not pay my deposit back and the Kate as work for the company she never respond to our e-mails,calls so we might call 10 times to talk with her and emailing but she did not care anything at all. Even she was not very friendly person to us while we was giving back the key and we did not get any direction as how we gonna get our deposit from referencing company. They just said on the e-mail as soon as landlord decide how much he will wish to make deduction on your deposit you will get rest of your money back.I can not suggest this company to you unfortunately because they are always on landlord side.they never think of you or your money
Cumaali · 23 April 2022
Agent replied · 27 October 2024
Hi CumaaliI note that you have previously posted a separate review some time ago regarding the same issue and I did provide you with a detailed response at the time. Since then, our internal filenotes clearly indicate that Kate, our Inventory Clerk has made concerted efforts to resolve the dispute between yourself and the landlord over your deposit and regular contact has been maintained with you throughout. Due to the inability of yourself and the landlord to reach an amicable agreement, our recommendation has been that you lodge an independent claim via the Property Ombudsman. They will then conduct a completely independent review of the situation and make a decision based on the facts in terms of what funds from your deposit, be it all, part or none should be returned to you. As explained in my previous reply, letting agents are not legally permitted to release any funds back to a tenant until such time as a mutual agreement has been reached between the landlord and the tenant. I genuinely hope that you are able to resolve this matter once and for all at the earliest opportunity.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie was very helpful and professional
AARON · 16 May 2024
Agent replied · 27 October 2024
Hi AaronThanks for your positive comments following your recent dealings with Rylie. I was pleased to read that she was both helpful and professional throughout.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotLetting Experience
I have nothing but praise for Karen and her Team at Beresfords. They stepped in at very short notice to help me out of a problem I was having and gave me very sound advice. What is also very impressive is that they said it was a nice property and had the property let within 24 hours. They adopted a highly professional attitude towards their roles. I was particularly impressed, being at a distance, with the fact they went the extra mile on a number of things to help me and the team performed exactly as was described to me in the initial meeting. They kept me informed of the progress of each stage and also gave me a great deal of confidence about what they were doing and why. What really impressed me is how Karen meticulously inspected the property at the outset and provided an honest and realistic market appraisal along with the issues associated with renting. Of all the agencies who visited, Beresfords was the only one to advise getting an EPC done. In addition, Beresfords also checked all the landlord documentation very meticulously which really impressed me a great deal. I would certainly recommend them.
Anonymous · 30 March 2022
Agent replied · 27 October 2024
Thank you so much for taking the time to post such a detailed review. I am so pleased that Karen and her lettings team in Havering met your expectations. Regulation is a big part of our industry now and it is so important that letting agents ensure that their landlords comply, otherwise they could be left exposed to possible prosecution and financial loss. We are all very appreciative of your positive comments and 5-star rating and hope to be acting for you for many years to come.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAmazing professionals
Throughout this transition, I have been in contact with James, Gabby and Christine from the Beresford team. They all have been so amazing and made the process so smooth. I have been given space to ask any question I had even though, in most cases, the info they provided me with already answered all my questions. Absolutely lovely.
Valentina · 29 January 2024
Agent replied · 27 October 2024
Hi ValentinaThanks so much for taking the time to provide your detailed feedback, having recently dealt with our lettings department in Chelmsford. I was pleased to read that the team have answered all of your questions effectively and assisted you throughout the process.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresford has been a good experience…
Beresford has been a good experience especially with Hannah and all the team. Excellent service.
Henry · 29 September 2023
Agent replied · 27 October 2024
Hi Henry,Many thanks for leaving your positive feedback. It is great to read that you have had a good experience with our lettings team in Brentwood, but especially Hannah. I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThomas from chelmsford was very…
Thomas from chelmsford was very amazing, kind and helpful. Kris was great.
Anjana · 9 December 2023
Agent replied · 27 October 2024
Hi Anjana,Many thanks for your kind words regarding Tom and Kris who are part of our lettings team in Chelmsford. I know they will be very grateful for your feedback and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRyan
Lovely guy and makes it a pleasant visit when he comes. I am very comfortable with letting him into my home. Thanks Ryan!
Emily · 17 January 2023
Agent replied · 27 October 2024
Hi EmilyWe appreciate you taking the time out to post your positive comments following a recent visit to your property by one of our Inventory Clerks. I know that Ryan will be very grateful for your kind words and thank you from all of us for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAlice is amazing.
Alice was so helpful, couldn’t have had better service. Was the easiest and best experience and she couldn’t have helped us more or have been more understanding. Thankyou very much.
HOLLY · 1 April 2022
Agent replied · 27 October 2024
Hi HollyThank you so much for posting your recent review on Trustpilot. I am pleased that you were impressed with the service provided by Alice within your lettings team at Maldon. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRemarkable customer service, thank you
Thank you so much for all of your help and assistance. The team helped me very much from start to finish with whatever I’ve needed and I would highly praise the customer service because they’ve always been there over the phone and over email when needed.
Anonymous · 25 August 2024
Agent replied · 27 October 2024
Thank you for taking the time to post your 5 star review for our team. I am pleased to hear you were impressed with the level of service they provided and thank you for sharing your experience.Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotAmazing Beresfords
Amazing Beresfords, and Amazing team who works together for their customers to make them happy! I do like the service at Beresfords and I highly recommend it, the team was so helpful and quickly answer my call trying to find solution for any issue!A special Great to an efficient team: Abby, Kris, Danny, Sarah & Tom who showed me The property! Thank you so much, you did Amazing and I really appreciate what you did.Thank you :)
Khodor · 13 May 2022
Agent replied · 27 October 2024
Hi Khodor,Thank you so much for taking time out to post your review. It was great to read your positive comments regarding the service provided to you by our lettings team in Chelmsford. I know all the staff will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent response time from Eleanor…
Excellent response time from Eleanor Scott. Her commitment to the process, as well as her energy and zeal is highly commendable and deeply appreciated.Thank so much Eleanor.
Joke · 4 August 2022
Agent replied · 27 October 2024
Hi JokeMany thanks for your feedback. I was pleased that you were impressed with the service provided by Eleanor throughout the application process and I know she will be very grateful for your kind words. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGabby was great & very responsive
Gabby was great & very responsive - thanks all!
Emily · 17 January 2024
Agent replied · 27 October 2024
Hi Emily,Thanks for your feedback regarding Gabby. I was pleased to read that she was very responsive throughout the entire process. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWe have been using Beresfords for the…
We have been using Beresfords for the past few years and have found their service to be exceptional.
Mr · 23 May 2026
★★★★★ 5/5
TrustpilotLauren has been great with the issue we…
Lauren has been great with the issue we recently had. And answered our questions quickly. Thanks for all your help Lauren.
Ashley · 2 February 2023
Agent replied · 27 October 2024
Hi AshleyThank you for providing your feedback. I was pleased to read that Lauren promptly resolved an issue that arose and answered all the queries you raised. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotKaren and David were very helpful
Karen and David were very helpful. Would recommend them highly. Thank you.
Valentine · 14 October 2023
Agent replied · 27 October 2024
Hi ValentineThanks so much for taking the time to provide us with your feedback. It's great that you would not hesitate in recommending us to others and we all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
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