Trusted Agent profile · Brentwood
★★★★★
810 reviews across 2 platforms
226 Hutton Road, Shenfield, Brentwood, CM15 8PA, CM15 8PA
Beresfords's office in Brentwood, at 226 Hutton Road, is rated 4.8 out of 5 across 810 reviews on two platforms, including 148 Google reviews rated 4.8.
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Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
TrustpilotKaren and David were very helpful
Karen and David were very helpful. Would recommend them highly. Thank you.
Hi ValentineThanks so much for taking the time to provide us with your feedback. It's great that you would not hesitate in recommending us to others and we all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAlice is always so helpful and…
Alice is always so helpful and approachable! Love dealing with her :)
Hi JenniferMany thanks for providing your feedback and 5-star rating. I am pleased that you were impressed with Alice and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat experience with Beresfords
Thomas and Chris have been great at helping us get our apartment. They have been highly responsive, clear and quick in getting all set up. They have worked closely with all parties to get a solution that worked for all. I appreciate all the hard work! I would recommend using Beresfords if you’re looking for a property!
Hi Jonathan,Thanks for your feedback. I was pleased to read that our lettings team in Chelmsford worked effectively throughout the rental process and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
5/5
GoogleJacob is the complete professional and a pleasure to deal with
Hi Ian, Many thanks for the great review for Jacob, Manager of our Shenfield office. Jacob is focused on delivering the best possible customer experience and will appreciate your 5 star award and kind comments. He will look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
TrustpilotWe had Alice help us with our move and…
We had Alice help us with our move and could not have been more grateful to have her assistance. She was helpful, patient and understanding. On our first meeting she was very welcoming and made my family and I feel at ease. Very professional agent.
Hi JenniferThanks for taking the time to provide us with your positive feedback following your recent dealings with Alice in our lettings department at Billericay. I am pleased that you found her approach to be patient and understanding and I know she will be very grateful for your kind words, as we all are of the 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat Experience with Professional Service
Hannah Grant visited my property recently, and I was really pleased with how it went. She made sure I understood everything and answered all my questions. The visit was straightforward and efficient, Hannah's friendly attitude made the experience even better.
Hi MustafaThanks so much for taking time out to provide us with your feedback following your recent dealings with Hannah. I am pleased that everything was explained clearly and that the related process was straight forward. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotJames kept me informed with the issues…
James kept me informed with the issues after my tenant left an quickly obtained a new tenant
Hi Athol,I just wanted to thank you for taking time out to provide your feedback and I am pleased that our local lettings team impressed. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotI have had a fantastic experience with…
I have had a fantastic experience with Beresfords as my property management agency for the past six years. Their team has consistently demonstrated professionalism and integrity, and I wouldn’t trust any other estate agents to represent me. They are prompt in their responses and meticulous in their checks. Recently, I’ve been working with Paul Tuck, who has made my experience as a landlord incredibly easy and stress-free. I highly recommend Beresfords!.
5/5
TrustpilotAll went very smoothly.
All went very smoothly.Thank you to Alice for all your help!
Hi Alex,Thank you for leaving your positive feedback. I was pleased to read that Alice has been efficient and helpful throughout your dealings with her and that you found the overall experience to run smoothly. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotDebby was awesome
Debby was awesome. She guided me through every process in a very kind and professional manner.Thank you Debby
Hi Ose,So pleased that you were impressed with Debby and that she dealt with you throughout in a professional manner. I know she will be very grateful for your kind words and we all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotSuch a good experience with Beresford
Such a good experience with Beresford, absolutely faultless. From the get go it's been a really smooth process. Lauren especially has been so lovely to deal with, she responds to emails in a timely manner and is super polite and helpful.
Hi AnikaThanks so much for providing us with your feedback. I’m so pleased you were impressed with our service and that everything proceeded without issue.Steven Bond Managing DirectorResidential Lettings
5/5
TrustpilotLauren was extremely helpful with…
Lauren was extremely helpful with organizing the renewal of our tenants
Hi Abaker,We appreciate you finding some time to provide us with your feedback. I am pleased that you found Lauren helpful when renewing your tenancy and we are all very grateful for your 5-star rating.Steven Bond Managing Director - Residential Lettings
5/5
GoogleCouldn’t have been happier with the way Beresfords handled the sale of our house. Daniel in the Shenfield office and all his colleagues were courteous and efficient. They never over-promised and kept us up to date with every aspect of the sale. I have no hesitation in recommending Daniel and his colleagues as first rate estate agents.
Hi Graham, Thank you for taking the time to post your 5 star award for Daniel and the team at our office in Shenfield. I am pleased you were impressed with the service extended to you as the team work hard to provide the best possible customer care. They will guide and support throughout the process keeping in regular contact with all relevant parties. Thank for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
1/5
TrustpilotWorse Estate agents in Brentwood …
I was disappointed to read your comments contained in your review. Providing high levels of customer service are an essential part of our ethos as a business, and I am very surprised that you found the approach of our personnel unacceptable. However, if this was your experience then I apologise. Please rest assured that we certainly do not ‘spin replies to our reviews’ as you suggest. All reviews submitted by our customers are 100% genuine, as are the replies provided, and if we have failed to perform at an acceptable level then we will put our hands up and admit it. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotKate is always friendly & reassuring…
Kate is always friendly & reassuring and takes any of our concerns into consideration. They’re always promptly addressed.
Hi NamritaYour feedback is very much appreciated. I was pleased to read that Kate, one of our senior Inventory Clerks was friendly and professional, listened to some of your concerns and promptly addressed them. I know Kate will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotWould just like to say Hannah from the…
Would just like to say Hannah from the Brentwood team has been a pleasure to speak to with any queries or problems I’ve had.. her customer services and care is outstanding and her willing to help and solve anything really stands out Hence why I making the point to write this review todayThanks again Hannah
Hi Gem,Thanks so much for taking time out to provide us with your feedback. I was pleased to read that Hannah has assisted you effectively throughout your recent transaction and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThey always included their clients
Many thanks Ganiyat for the 5 star award. It is pleasing to know you were impressed with the level of service received and thank you for sharing your experience. Alison Horsley, Customer Service Manager
5/5
GoogleBilly was an extremely helpful throughout the purchase and kept me informed each step of the way. Thank you Billy.
Hi Janet, Many thanks for the 5 star award for Billy who is based at our Shenfield office. Billy works hard to provide the best possible customer care and will really appreciate your kind comments. Thank you for sharing your experience, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
TrustpilotEveryone was really friendly
Everyone was really friendly and helpful, especially Eleanor, and we had a smooth process with applying for and renting a property.
Hi DanielI appreciate your feedback and I am pleased that you found the approach of our lettings team in Brentwood both friendly and helpful. It is also great that everything proceeded smoothly for you.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHelpful and professional
The team are quick to respond to emails. They also follow up on issues that have been raised at my property. The team are professional and helpful. Very happy with their services.
5/5
TrustpilotHer communication skill is perfect
Her communication skill is perfect, she responded promptly to my emails and addressed my concerns.
5/5
TrustpilotJames at Beresford's was excellent and…
James at Beresford's was excellent and professional throughout my viewing of property and renting the property. He responded quickly to questions asked and made me feel well come. I attended the office today regarding a query he was excellent in explaining leading me to the right path and felt really comfortable.I will always use Berefords.
Hi Albert,Thank you for taking the time to leave your positive review. I know James and the rest of our lettings team at Chelmsford will be very grateful for your kind words and 5-star rating. We look forward to working with you again in the future.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotWe use Beresfords to manage our let…
We use Beresfords to manage our let property. They’re a friendly and professional team. We can always get in touch with the right person when we need to and there’s good general communication. It’s a relief to know that they keep us updated on all our responsibilities as landlords and I feel they have always acted as fair and honest intermediaries between us and our tenants.
Hi MamMany thanks for your detailed review. I was pleased to read that our local lettings team are looking after your rental investment and remain in regular contact with you, especially in terms of updates regarding your legal responsibilities. We are all very grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotThomas and Abby was amazing
Thomas and Abby was amazing! They helped us find our forever home and kept us updated on our progress. Highly recommend
Hi BillieMany thanks for taking the time to leave your review. I am glad your experience with us was a positive one and it is great that you would recommend us to others. I know that all the team in Chelmsford, but especially Abby and Thomas will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
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