Beresfords Shenfield reviews in Brentwood

Hi ShelleyI am so pleased that everything went smoothly for you and that the service provided by Tom and James exceeded your expectations. I hope you enjoy your time in your flat.Steven BondManaging Director - Residential Lettings

Hi Terry,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed review of our files, it would appear the property is owned by another individual and there is no record of you as a third party, whom we can liaise with. We have a duty of care to our clients and would not be able to carry out an appointment for someone else, without prior authorisation from the legal owner. If the legal owner wishes to contact us directly, we would be more happy to take instructions. It concerns me that other agents may have acted without taking the same care and due diligence. Should you wish to discuss this matter further with me, please contact me at a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager

Thank you for providing your recent feedback regarding Ross in our renewals department. I know he will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi DebMany thanks for posting your recent positive comments regarding Corrine. I am pleased that you found her approach both courteous and professional. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Joe,Many thanks for taking the time to post your review. I was pleased to read that the process of renting your property has been straight forward and that Joe was helpful and provided you with a high level of service throughout. I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi NaomiWe really appreciate you taking time out to provide your feedback and it’s great that our lettings team appear to have delivered in terms of the service provided. Everyone at our end is grateful for your kind words and 5* rating.Steven Bond Managing DirectorResidential Lettings

Hi EdwardThanks for your positive feedback regarding James. I know he will be very grateful for your kind words.Steven Bond Managing DirectorResidential Lettings

Hi Sarah,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with yourself and individuals concerned, I conclude there appears to have been a breakdown of communication. As I explained to you, time is of the essence with any potential purchase and a seller will expect to see the transaction progressing after accepting an offer. Unfortunately, after some weeks, we were yet to see any commitment from you. This indeed raised concerns, resulting in the re-marketing of the property which as you can imagine, was a disappointment to our seller. I do however accept a different approach could have been taken by the individuals involved and thank you for bringing this to my attention. Had the process been clearly explained to you when your offer was accepted, you would have been fully aware of the process and expectations. Please let me take this opportunity to assure you once again there are no adverse notes on your file. We pride ourselves on the quality of our customer care and I am sorry the level of service extended to you fell short of expectations. Your feedback is much appreciated and will help us to continually improve the service we offer.We look forward to assisting you again in the future and hope we can find you a suitable property to purchase.Alison Horsley, Customer Services Manager

Hi TaoThanks for posting your recent review. I was pleased to read that you were impressed with the service provided by our lettings team in Upminster. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi KatyThank you so much for taking the time to post your recent review. I am pleased that our lettings team in Braintree delivered a professional service and made a positive impression on you. I know that Debby and her team will be very grateful for your kind words and 5-star rating.Steven Bond Managing Director - Residential Lettings

Hi Milenkov,So pleased that you were impressed with Rylie when she assisted you recently throughout the lettings process. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi SawanThank you so much for posting your review. I know that Charlie will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi OlayinkaThank you for your positive review. I know James and the rest of the lettings team at Chelmsford will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi NimeshJust wanted to say thanks for taking time out to post your recent review regarding Jessica, our Property Manager. I was pleased to read your comments regarding her proactive approach to resolving any issue which arose.Steven BondManaging Director - Residential Lettings

Mr. Dowling,I was naturally disappointed to read the comments contained within your review and wanted to investigate this matter further and reply personally. In our view, the circumstances which you have sited in your review do not reflect fully the accurate series of events. The tenants which we sourced to which you refer went through the same vigorous referencing as any other others would do and this is undertaken by an independent specialist. In this instance, the tenants concerned passed their referencing without issue. The only reason there was a problem was that shortly after collecting their keys and moving in, the tenants had a domestic dispute and subsequently split up. As a result, they were unable to remain in the property together. Unfortunately, this is not something any agent could have anticipated. Certainly, throughout their application for a tenancy they gave no indication that there was a problem between them. Unbeknown to us, you subsequently decided to accept a request from them directly to surrender their tenancy, collected the keys and informed them that the deposit which they lodged with us at the outset could be returned in full. In such instances the normal process would have been for the landlord to have consulted with their agent before taking such action. Therefore, in the circumstances although we fully respect your decision, I consider it harsh to suggest that our staff acted inappropriately. I am sorry that on this occasion we have a different view of things but felt we should have the opportunity to respond to your comments hence this reply.Steven BondManaging Director - Residential Lettings

Many thanks for your positive feedback following your recent dealings with Jack. I was pleased to read that he made a concerted effort to find you another suitable property after your first choice failed to proceed to a satisfactory completion. I know Jack will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings

Hi RoyI very much appreciate you taking the time to post your comments and was pleased to read that you have been working now for some time with our lettings team at Billericay. It is great that your experience has been consistently positive and I know that both Lauren and Lynn will be very grateful for your kind words.Steven Bond - Managing DirectorResidential Lettings

Thank you for your recent feedback. I was pleased to read that you have been happy with the service provided to you by us over so many years. I know that Ross in particular will be very grateful for your kind words and we look forwarding to continuing our working relationship with you in the future. Steven Bond Managing Director - Residential Lettings

Hi Thenichols Thank you for posting your recent review. I know that Geraldine will be very grateful for your kind words. She is a great asset to the team and we all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi RaynaWe appreciate you taking the time to provide us with your feedback. I was pleased to read that both Charlie and Lauren remain in regular contact with you and that since dealing with them over the last 3 years they have delivered consistently good levels of service. Thanks for being prepared to recommend us to others.Steven BondManaging Director - Residential Lettings

Hi AbidThank you for taking the time to provide us with your feedback. I am pleased that as one of our landlords you have been happy with the service provided by our local lettings team. We place a lot of emphasis on maintaining effective communication with our clients on a consistent basis and I am pleased that this has been noted by you within your feedback. Many thanks for the business that you continue to provide to us which we will never take for granted.Steven BondManaging Director - Residential Lettings

Hi GaryMany thanks for the positive comments contained in your recent review. I am pleased that you were happy with the service extended to you by our lettings team based in Dunmow. I know that everyone at our end will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Ray, Many thanks for the 5 star review and kind comments for Jacob and the team at our Shenfield office. With many years of experience between them, you will have been in safe hands as the team are dedicated to providing the best possible customer care. They work proactively to generate interest for our sellers and once a sale is agreed, have the knowledge and expertise to ensure a transaction progresses to exchange as smoothly as possible. They will appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager