Trusted Agent profile · Brentwood
★★★★★
809 reviews across 2 platforms
226 Hutton Road, Shenfield, Brentwood, CM15 8PA, CM15 8PA
Beresfords's office in Brentwood, at 226 Hutton Road, is rated 4.8 out of 5 across 809 reviews on two platforms, including 148 Google reviews rated 4.8.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
TrustpilotThey’re so professional
They’re so professional, their attention to details and work ethics is one to admire. Charlie is amazing.
Hi ChikeThanks so much for your positive comments. I am glad that you found our local lettings team professional with a strong attention to detail.Steven BondManaging Director - Residential Lettings
5/5
Trustpilot5 stars for the whole process
5 stars for the whole process! Lauren was incredible right from the start. She was always on call to answer any question we had and kept us fully informed throughout the process. She made us feel at ease and helped to make the transition feel seamless.
Hi MeganThanks for your positive comments. I am pleased that you were impressed with Lauren and the general approach of our lettings team. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotWell done Beresfords and Alice
What made the experience great was the continuous feedback we got from Alice keeping us up to date on the progress .She was always available and willing to assist. I also liked that everything could be done online ,and there was no travelling up and down. She also made a great effort to accommodate and put measures in place for us to have our dog there. Well done from her side.
Hi OrgMany thanks for taking the time to post your positive review. It was pleasing to read that Alice has been able to assist you with your requirements to find you suitable accommodation and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotDealing with the lettings department.
Hi Tammy, Thank you for your recent feedback. I was pleased to read that Charlie and Lauren in our lettings department at Upminster were able to assist you efficiently during your recent dealings with them. We all very much appreciate the 5-star rating and wish you well in your new home. Steven Bond Managing Director - Residential Lettings
5/5
Trustpiloteverything was very wonderful from the…
everything was very wonderful from the very beginning to the end of the tenancy. The staff were very caring and always accommodated requests, special thanks to Tessa! Great experience!
Hi MamedSo pleased that everything proceeded for you without issue and that our lettings team in Colchester were both caring and accommodating throughout. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery good communication through out the…
Very good communication through out the process. Charlie was very helpful and made things really easy. We would highly recommend.
Thanks for the feedback following your recent dealings with our local lettings department. It's great that they maintained good levels of communication with you throughout the process and it is nice to know that you would recommend us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotSwift and efficient maintenance process/personnel
I moved into a rental flat and encountered a few issues soon after. I contacted the maintenance team and Krystal Boyde-Maynard swiftly responded to my several maintenance requests. She was very polite, informative and kept me updated. She handled communication with the landlord and coordinated with the contractors to carry out the repairs. Legend. Kudos to her. Keep up the excellent customer service
Hi MunyaradziI appreciate you finding some time to provide us with your feedback. I am pleased that Krystal responded promptly to your maintenance based queries and maintained effective communication with you until resolved. Steven BondManaging Director - Residential Lettings
5/5
TrustpilotCharlie and Ella were very helpful…
Charlie and Ella were very helpful taking us through the process of our new tenancy.
Hi JamesMany thanks for providing your feedback. I am pleased that our local lettings department covering the Havering area assisted you effectively throughout the application process for your tenancy. We hope that you enjoy your time in your new property.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRylie Kingsnorth
Rylie was very helpful through out the process, proactive and helpful with explaining what information was needed at what points.
Hi DCThanks for your positive feedback following your recent dealings with Rylie who works within our lettings department at Brentwood. I am pleased that she assisted you effectively throughout the process and clearly explained all involved. I know she will be very grateful for your kind words.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotVery Fast and polite responses.
Hi Christina Thank you so much for your kind words and 5-star rating regarding our lettings team in Billericay. We look forward to working with you again in the future. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotVery satisfied customer
Jay was very professional and knew exactly what we were looking for.
Thanks for the positive comments following your recent dealings with Jay. He will be very grateful for your 5* rating.Steven Bond Managing DirectorResidential Lettings
5/5
TrustpilotHighly recommend - such friendly service
We were really happy with the overall service from Beresfords when looking for a flat to rent. The whole process from start to finish was quick, friendly and professional and we always had fast responses to any emails that we sent. In particular, Eleanor was brilliant throughout the process and always answered any questions we had. Would highly recommend both Eleanor and Beresfords as a whole.
5/5
TrustpilotAlice was amazing the whole way…
Alice was amazing the whole way through! Made the experience zero stress and was always on hand if we needed to cover anything x
Hi Samantha,Thanks so much for your feedback. I was pleased to read that Alice delivered a consistently high level of service throughout your dealings with her and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery good service and always a pleasure…
Very good service and always a pleasure dealing with their team (especially Donna & Stuart) Brilliant!!
Hi DanielI am so pleased that you were impressed with the service that our staff provided to you recently and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotJack has been very helpful and kept us…
Jack has been very helpful and kept us updated throughout the process. Thank you 😊
Hi EmmaThank you for your recent review. I am pleased that Jack has proved helpful during your recent dealings with him and that he kept you fully updated throughout your application process.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBrilliant experience with Beresford’s
Brilliant experience with Beresford’s, Joe has been extremely helpful throughout the process… very helpful advice that has really helped in the decision making process! Thank you!
Hi Scott,So pleased to read your positive feedback. Glad that Joe was helpful throughout the process.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotScot flat.5
I recently rented a flat through beresfords .thanks to hannah / Holly and the team they made a very stressful job . Very easy .would recommend always .excellent team .
Hi ScotMany thanks for taking time out to post your feedback. I was pleased to read that Hannah and the rest of the lettings team at Brentwood assisted you effectively throughout the rental process, and it is great to know that you would not hesitate in recommending them to others.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotReally smooth tenancy renewal
Really smooth tenancy renewal. Highly recommend Lauren Mobsby at Beresfords.
I am really pleased that the renewal of your tenancy went without issue and that Lauren Mobsby was effective in assisting you with this. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotTrust the rating or your experience?
Beresfords is not what they portray to be. (sweet at first, then the true colours are seen later)I've lived as a tenant on one of their properties for years, always keeping the place in the condition I received it in. However, they are EXTREMELY landlord-focused, to the point - "let's care a damn about our tenants, although they are the ones paying".In the peak of December winter, our gas heater (for heating and for hot water) stopped working., It took weeks to get an engineer from British Gas, but when they checked it out, they mentioned the landlord needs to service it, as its really old and does not function. Beresfords did nothing, we were left to use ice-cold water for several weeks. The property was poorly maintained (even our neighbours attest to this fact)On finally deciding to leave, (forced to leave) the landlord claimed our whole deposit - although we had the place cleaned up and the necessary fixes done (professionally at our expense (approx. £500+)Yet the landlord quoted bogus charges and tried to take all the deposit money - to which Beresfords was in full support off. (on challenging this, they agree to settle to close to nothing, as they knew they were trying their luck and wouldn't be able to justify this.IS THIS PARTIALITY WHAT ONE SHOULD EXPECT FROM AN AGENCY? I asked Melissa the lady we dealt with for a complaints contact, to which she hasn't yet replied. So much for customer service. Also like to point out a lady Lauren, her emails are so rude and condescending, I genuinely feel some of the staff need sensitivity training. (they talk to you like are an uneducated 10-year-old, who should obey whatever they say, to appease the landlord, even at unreasonable clauses.)The overall arrogance of the branch is appalling, I never want to be a customer of Beresfords ever again and will advise people to be extremely vigilant in dealing with them. They claim to be the best, so I'm not sure if the other reviews are even legitimate, but my experience speaks for itself and this is only to safeguard their next possible victim.
Hi NeilHaving read the extensive comments contained within your review, I wanted to reply personally having investigated the matter myself in more detail.Naturally, I am sorry that you felt that our staff were purely landlord focused whilst you were a tenant in one of the properties which we manage.Having reviewed the extensive filenotes I believe that our personnel have tried to assist you with any related issues that rose during your time at the property. Unfortunately, in certain cases particular situations were out of our direct control and we were dependent on other third parties to either make decisions on the next course of action, or contractors such as British Gas who we have no influence over whatsoever. At the end of your tenancy it was evident that there was damage incurred at the property which was deemed to be beyond normal wear and tear. The landlord concerned expected you to make some form of contribution towards the necessary repairs and Melissa played her part in negotiating between both parties to try and reach a mutually acceptable agreement. Therefore, to suggest that Beresfords acted inappropriately throughout your tenancy is, in my view, grossly unfair.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotVery helpful
James has been very helpful in locating a property for me to rent all whist keeping me updated and informed every step of the way.
Thanks for your recent feedback and I was pleased to read that James in our local lettings department has been very helpful in finding you a suitable property to rent and remained in touch with updates throughout the transaction. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHannah was super efficient
Hannah was super efficient, pleasant and I cannot fault her. Answered every question I had. Overall amazing experience. Hannah went above and beyond.
Hi AriMany thanks for your feedback and I’m pleased that you were impressed with the service provided to you, especially by Hannah. We all very much appreciate your 5-star rating.Steven BondManaging Director, Residential Lettings
5/5
Trustpilotwater tap issue
Dealt with Vanessa Young on a water tap issue. Resolved the issue in 3 days. All the communications and updates were very professional and efficient. Thanks for the quick support on that
Hi Abhijith,Many thanks for providing your feedback following your recent dealings with Vanessa. I am pleased that you found her approach prompt and professional. I know Vanessa will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotLauren has been very flexible and…
Lauren has been very flexible and accommodating throughout the process, very happy with how she has handled the renewal ☺️.
5/5
TrustpilotProfessional letting service
We were very grateful to Kris and all the team - Tom, James and Abby - for all their help in letting our property. Despite our fair share of disappointments and frustrations with potential tenants, the team remained patient and professional throughout which helped us through the process. They communicated well and made every effort to find the perfect tenants for us.
Thank you for taking the time to provide us with your feedback. I am pleased that our lettings department in Chelmsford assisted you effectively in the letting of your property and it's great that they managed to find you more tenants in the end. I know the team will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
