Trusted Agent profile · Brentwood

Beresfords Shenfield reviews in Brentwood

4.8

★★★★★ Excellent

809 reviews across 2 platforms

226 Hutton Road, Shenfield, Brentwood, CM15 8PA, CM15 8PA

Beresfords's office in Brentwood, at 226 Hutton Road, is rated 4.8 out of 5 across 809 reviews on two platforms, including 148 Google reviews rated 4.8.

Google logo

4.8 / 5

148

Reviews on Google

This office

Trustpilot logo

661

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Brentwood office, from every platform, shown as written. First names only.

5/5

Trustpilot

Ryan was very sympathetic

Ryan was very sympathetic, kind and understanding that we were upset by the condition our property had been left in. He was very thorough in his report and kept us informed of progress at all times whilst negotiating compensation on our behalf.

Sandra · 23 February 2023

Agent replied · 27 October 2024

Hi Sandra,Thank you for taking the time to upload your feedback. I was encouraged to read that Ryan's approach when preparing his report was thorough and that he remained on contact regularly, whilst undertaking negotiations regarding the deposit.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

I would like to express my gratitude…

I would like to express my gratitude towards James Annetts at Beresfords Lettings. He has been the most informative, helpful and professional agent i have dealt with.

Kelly-marie · 9 December 2025

Agent replied · 22 December 2025

Hi Kelly-Marie, Thanks so much for your feedback. I know James will very much appreciate your kind words following on from your recent dealings with him. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Professional service given from Jazmin

Professional service given from Jazmin. Emails answered promptly and courteously

Michelle · 28 April 2026

Agent replied · 27 October 2024

Hi Michelle Thank you for your recent review. I am pleased that Jazmin provided you with a prompt and efficient service during your recent dealings with her and you felt your queries were answered in an informative and swift manner. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Tenancy checkout

Kate was very friendly, helpful, professional and put us at ease during the tenancy checkout.

Wendy · 1 October 2024

Agent replied · 27 October 2024

Hi WendyThank you so much for taking the time to post your review. It is great that you have found Kate to be friendly and efficient in assisting you with your tenancy check out. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Abby was prompt and personable in her…

Abby was prompt and personable in her response and assisted me immediately when I required her help. Five stars. Date of experience 22 March 2024.

Rebecca · 5 April 2024

Agent replied · 27 October 2024

Hi RebeccaI am pleased that you found Abby's approach both prompt and personable and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Very helpful

Very helpful, quick to respond to emails.

Debbie · 16 May 2026

Agent replied · 24 May 2026

Hi Debbie, Thank you for leaving us your recent review. Your kind words and 5-star rating are much appreciated. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Dr. Juan Braschi

Mr. James Annetts was very kind and diligent to all my request. Moreover, he always kept me informed about possible letting opportunities according to my budget.

Juan · 13 March 2024

Agent replied · 27 October 2024

Hi JuanThank you for taking the time to provide us with your feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that James assisted you effectively and kept you regularly updated as and when new properties for rent became available. I know that he will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Brilliant experience with Beresford’s…

Brilliant experience with Beresford’s so far… very informative, in-depth and also very quick to respond with any query’s. They seem to work beside you with your best interests… as opposed to feeling like they’re working with the sole interest of a “quick sale,” very catering towards all of your needs and very honest, i look forward to renting with/through them in the near future; should the right place become available!Jack and Debby have been by my side in helping me through every step of the way, absolutely brilliant… Thank you!

Scott · 1 November 2023

Agent replied · 27 October 2024

Hi ScottWe really appreciate you taking time out to provide your detailed feedback. So pleased that you found the approach of our lettings staff in Braintree informative, supportive and transparent. I know that the team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Cameron Cruiks has been brilliant from…

Cameron Cruiks has been brilliant from the moment I first contacted him to enquire about letting my property through Beresfords. He's been thorough, on the ball and professional throughout the process and I at last have peace of mind that the property is being managed well. Highly recommended.

Tareq · 17 May 2022

Agent replied · 27 October 2024

Hi TareqI really appreciate you providing some feedback following your recent dealings with Cameron. I know he will be very grateful for your positive comments and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Apartment in Romford

Had an amazing experience with Beresfords Letting Agency while looking for a rental apartment in Romford area. Charlie and Christine were of great help.

Komal · 20 April 2024

Agent replied · 27 October 2024

Hi KomalThanks for taking time out to provide us with your feedback following your recent dealings with our lettings department in Romford. I am so pleased that you had a positive experience with the team and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Alice was very helpful and nice

Alice was very helpful and nice. And explain in detail what I needed to apply for rental property.

Carley · 5 August 2024

Agent replied · 27 October 2024

Hi CarleyThanks for posting your recent review. I was pleased to read that Alice has proved helpful and supportive during your search for a suitable property to rent. Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Had without doubt the best treatment…

Had without doubt the best treatment regards the housing rental team always willing to go that extra mile to help always kind and considerate to your every need

Michael · 19 November 2025

Agent replied · 23 November 2025

Hi Michael Thanks so much for posting your review. It's great that you have been happy with the service you received during throughout your recent rental process. We invest heavily in staff training to ensure our teams are well equipped to provide the best service possible, so feedback such as yours is always appreciated. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Great Communication

Unlike most lettings agents that we dealt with on our journey to finding our new home, Beresfords were great on communication and actually returned emails and calls, unlike all of their competitors. The only let down was the amount of administrative errors that were made and that we had to chase several times to be corrected before we could move onto the next stage of the process. Thanks to the Brentwood Team, though for making it as easy a process as possible.*Based upon the fact that the MD reached out to me, following my review, I have updated my review to five stars as I really appreciated this.

Fred · 23 October 2023

Agent replied · 27 October 2024

Hi FredMany thanks for your feedback and I am pleased that our lettings team communicated with you throughout the process. Rest assured I will be liaising with those concerned from an administrative perspective to ensure our process improves wherever possible.Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

I put our apartment on with Beresfords’…

I put our apartment on with Beresfords’ for rent and within two weeks they found tenants and moved in with all credit checks done within this time superb service Karen, Charlie and the team were amazing…

Brian · 1 July 2023

Agent replied · 27 October 2024

Hi Brian,I wanted to thank you personally for taking the time to leave your positive review. It is great that Karen and her team in Upminster were able to source suitable tenants quickly and efficiently and I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Solid Team

Solid team at the Brentwood and Shenfield branchs - took a short while to get the ball rolling but when it was it was fast and efficient, shout out to Eleanor and Holly who managed the process expertly!

Adam · 3 May 2023

Agent replied · 27 October 2024

Hi Adam,We appreciate you taking time out to provide your feedback. I am pleased that you felt the service provided by our lettings team in Brentwood and Shenfield was fast and efficient and I know the entire team, but especially Eleanor and Holly will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Thank you Dan! Your service has been brilliant! Knowledgeable, efficient and you always kept us updated throughout the process. You and Beresfords have exceeded our expectations.

Kelly · 26 February 2024

Agent replied · 23 October 2024

Many thanks Kelly for the great review for Dan and the team at our Shenfield office. They all work really hard to provide the best possible customer service, keeping all parties regularly updated throughout a transaction. Your 5 star award and positive comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

5/5

Trustpilot

A Most Rewarding Experience.....

Beresford staff were cheerful, friendly and professional from the moment we walked into the local branch. Subsequent communication face-to-face, by email or on the phone was excellent.They provided us with a valuable range of properties and were positive and efficient in arranging viewings.On finding a property we liked the client was contacted and the sale agreed within 45 minutes, and the required admin was dealt with efficiently.The whole experience was positive and successful, and Saffron and Rob were particularly helpful.

John · 8 April 2022

5/5

Trustpilot

Fast and efficient

Fast and efficient. Well finessed processes and good handoffs by the team- thanks Abby J for putting up with my emails.

Mr · 30 May 2024

Agent replied · 27 October 2024

Thanks for taking time out to provide us with your feedback. I am pleased that you found our application process fast and efficient. We work hard at developing these so that customer experience is a positive one. It is refreshing when we receive these comments. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Best management

I've been tenant in a Beresfords managed property from more than 6 years now, I can say that the company is one of the best on the market!

Alex · 12 November 2025

Agent replied · 23 November 2025

Hi Alex Thank you for your recent feedback. It's great that we have been working with you for a number of years and that you are happy with the service you receive, but especially from Lauren in our renewals department who is always on hand to answer any queries or questions you may have. We look forward to continuing to work with you for many years to come. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Tenant and a landlord…

I have been a tenant and a landlord through Beresfords over the past 20 plus years. I live outside of the UK now and Beresfords fully manage my property. They are very responsive and the staff I have dealt with are keen to provide a good service to both tenant and landlord. It´s a great piece of mind to leave the property in trusted hands.

Rob · 5 August 2024

Agent replied · 27 October 2024

Hi RobWe really appreciate you taking some time to provide us with your feedback. Having been both a tenant and landlord of ours over the years you have been able to experience our service from both perspectives and it is great that in both instances we have managed to meet your expectations. Now that you are residing outside the UK I am pleased that we are able to provide you with the necessary peace of mind that the property which we manage on your behalf is in safe hands.Steven BondManaging Director - Residential Lettings

5/5

Google

Freddie and the rest of the team are so great!! Committed, dedicated, knowledgable, super helpful and easy to get along with/communicate with! Highly recommend.

Lauren · 17 December 2025

Agent replied · 9 January 2026

Many thanks Lauren for the 5 star award for Freddie and the team at our Billericay office. It is pleasing to know you were impressed with the level of service extended to you and thank you for your recommendation. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

5/5

Trustpilot

We was against time to find and move…

We was against time to find and move into a rental property due to selling our own property, Beresfords were extremely efficient in making this happen. Thankyou

Tommy · 18 November 2025

Agent replied · 23 November 2025

Hi Tommy Many thanks for posting your feedback. I am pleased that our lettings team have been able to assist you efficiently in finding a suitable property to rent in a short period of time. We wish you every happiness in your new home and all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

I’m pleased to say my experience with…

I’m pleased to say my experience with Beresfords was nothing short of perfect! very straight forward easy to communicate with and very helpful during my whole process from start to finish Natasha, Abby and Christine dealt with me and they were all great, I would highly recommend Beresfords to anyone, finding and going through the process of renting your new home can be very stressful but from my experience everything was very straight forward. Thanks again!

Arron · 21 May 2025

5/5

Trustpilot

Exceptionally Service & Quality

Christine Sorrell was not only professional but she was very patient and empathetic.

Jason · 1 October 2024

Agent replied · 27 October 2024

Hi JasonMany thanks for taking the time to post your review. I was pleased to read that you found Christine to be professional and helpful during your dealings with her. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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