Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly Professional, Thorough, Efficient and Reliable
All the various departments at Beresfords have been extremely helpful. We have had issues with the local authorities and gas safety engineer services over the years and the team (particularly Sara, Cameron, Lauren and Christine) has been great at helping to resolve these problems by contacting these companies and liaising between us, the tenants and the services in a professional and efficient manner.They are brilliant at communicating with us, the landlords, at every step of the way so we are always kept in the loop with what is happening with our property.We would highly recommend Beresfords as a Letting Agent as they are very thorough, professional, efficient and reliable.
Davina · 17 December 2022
Agent replied · 6 July 2023
Hi DavinaI just wanted to reply personally to say thanks for taking time out to post your comments. I am pleased that our local lettings team supported you through a difficult process and were professional and efficient throughout. It is great that you would not hesitate in recommending Beresfords to others and we all very much appreciate your 5-star rating.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotLauren Senior
Lauren Senior, Renew Coordinator, was absolutely fantastic throughout my enquiry. Super fast responses, very professional, helpful, and friendly from start to finish. She made everything clear and easy to understand and kept me updated the whole time. Really appreciated the excellent customer service highly recommend!
Basy · 6 May 2026
Agent replied · 9 June 2026
Hi Basy
Thank you for posting your detailed review. I am pleased that Lauren provided you with an efficient and professional service, maintaining clear communication with you throughout. It's great that you would not hesitate in recommending us to others and we all thank you for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI had a really positive experience renting with Beresfords. From finding the right property to ongoing maintenance and the final check-out, everything was handled professionally and efficiently. The team was consistently helpful and responsive throughout. I would highly recommend them.
Kamil · 11 June 2026
Agent replied · 11 October 2026
Hi Kamil
I was pleased to read that as a previous tenant of ours you found the whole experience of renting a property with us to be a positive one, with our lettings team in Brentwood providing you with professional advice and support from beginning to end. It's great that you would not hesitate in recommending us to others. Please do not hesitate to get in touch if we can be of assistance to you again in the future.
Steven Bond
Managing Director
★★★★★ 5/5
TrustpilotSupportive and Helpful
During a recent visit Jack was as supportive and helpful as ever. He looks out for the interests of both the tenant (myself) and the landlord, which means we are well looked after by Beresfords and can feel at home in the property. Jack is friendly and professional, and follows up quickly and efficiently. Thank you Jack!
Kay · 21 June 2024
Agent replied · 24 August 2024
Hi KayMany thanks for taking the time to provide us with your detailed feedback following your recent dealings with Jack and rest of our lettings department at Braintree. I am pleased that your experience of dealing with us was positive and that you felt fully supported throughout the process. I know that Jack in particular will be grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames Annetts professional and Knowledgeable. My first interaction with James at…
My first interaction with James at Beresfords was very polite and professional. He listened to my individual needs and swiftly responded matching me with properties that I hadn’t previously seen, after searching for many months. I would highly recommend James Annetts at Beresfords above all other Estate Agents in the local area. First class service!
Mel · 24 July 2024
Agent replied · 24 August 2024
Hi MelI am so pleased that you found James polite and professional, and that he matched you effectively with properties that met your specific requirements. I know he will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotPaul was simply fantastic.
Paul was simply fantastic.Having had a relatively complicated referencing process, under stressful time constraints, he showed empathy and was persistent in reassuring us - leading to us securing the property we wanted to rent. The team at Beresfords were great to deal with and we couldn't be happier with the service.
Warren · 25 September 2024
Agent replied · 29 October 2024
Hi Warren,Thanks for providing your feedback and I am pleased that you were impressed with the service extended to you by Paul in our lettings department in Billericay. I am so pleased that he and the rest of his team were supportive and that you were appreciative of their efforts. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI’m so glad we chose Beresfords…
I’m so glad we chose Beresfords Havering for our lettings needs. We have had comprehensive dealings with Amy & Karen and both are an asset to the company. Their knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend them to anyone looking for their housing needs within the particularly difficult market. Thank you Amy & Karen.
Hardeep · 13 October 2023
Agent replied · 29 October 2023
Hi HardeepI just wanted to reply personally, having read your recent review. I am pleased that you have been impressed with the way in which our lettings team have handled your queries and it is great that you would not hesitate in recommending us to others. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRental Renewal
Rental property was due for renewal in January. Lauren contacted us and provided the options available and the current market rate.Lauren then contacted the tenants straight away and new terms were agreed within a couple of days. Good clear communication and Lauren made the whole experience very easy.
Deborah · 30 October 2024
Agent replied · 26 December 2024
Hi DeborahWe appreciate you providing us with your feedback from your recent tenancy renewal. I am pleased everything proceeded without issue and that you felt the communication between Lauren and yourself was effective. We always strive to make these negotiations as easy as possible for all concerned.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleFantastic service, very friendly and helpful big thanks to Luke). Clear communication throughout our buying process, highly recommend.
Callum · 26 October 2025
Agent replied · 26 March 2026
Many thanks Callum for the 5 star award and positive comments for Luke who is based in our Brentwood office. Luke works hard to provide the best possible customer care and will appreciate you taking the time to share your experience. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleReally smooth renewal process. Lauren was quick to reply, clear with communication, and made everything straightforward. Appreciate the support!
Thank you Lauren Mobsby :-))
Violeta · 26 August 2025
Agent replied · 26 March 2026
Hi Violeta
Thanks for posting your recent review. I am glad your recent rental has proceeded smoothly and efficiently for you, with clear communication from Lauren throughout. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJane Mann at Berefords Country and…
Jane Mann at Berefords Country and Village was an absolute pleasure to work with. From the moment she viewed our property, her professional advice and empathy in a difficult market was extremely appreciated. A clear communicator, very experienced, and always quick to respond. We very much appreciated her candid approach and support. Thank you.
Deborah · 22 July 2024
Agent replied · 24 August 2024
Hi Deborah,Many thanks for the great review for Jane, Branch Manager of our Country and Village department. With many years experience, you will have been in very safe hands. Jane is focused on delivering the best possible customer care and will tailor her approach dependent upon circumstances. She will guide and support throughout the process, keeping all parties regularly updated. Your 5 star award is much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotGreat Help With Our Deposit Return
After checkout, Jazmin supported us throughout the whole deposit return process and communicated very well between us and the landlord. Thanks to her help and professional handling of the discussions, we received our full deposit back. She was always responsive, helpful, and understanding.
Baris · 7 May 2026
Agent replied · 9 June 2026
Hi Baris
Thank you for posting your recent review. It was great to read that Jazmin has been instrumental in the handling of the return of your deposit, keeping you up to date and well informed of proceedings throughout. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI’ve been looked after & treated well…
I’ve been looked after & treated well during the process of finding a new place to live.
I would definitely recommend this lettings agency to other people
Daniel · 27 August 2026
Agent replied · 25 September 2026
Hi Daniel
Thank you for providing us with your recent review. I am pleased that you have been happy with the service provided to your during your recent search for a suitable property to rent. It's great that you would not hesitate in recommending us to others and we all very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotLauren Johnson & Team were excellent
Lauren Johnson and the rental team were excellent. They kept me in the loop throughout and were very thorough in dealing with my requirements. Would highly recommend.
Christian · 24 August 2026
Agent replied · 6 July 2023
Hi Christian
Thank you for providing us with your recent review. I am pleased that Lauren has been efficient and informative during your recent dealings with her and it is great that you would not hesitate in recommending us to others. We very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleStuart was incredibly helpful at keeping my purchase going throughout, always went above and beyond. Thank you!
William · 26 October 2025
Agent replied · 26 March 2026
Many thanks William for posting your 5 star award for Stuart, Branch Manager at our Brentwood office. Your purchase would have been in very safe hands as Stuart will always go the extra mile to ensure a transaction goes through to exchange and completion. Stuart will appreciate your kind comments and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotHannah grant is a great asset to your company
Popped in to Brentwood beresfords Saturday the 6th of August to inquire about flats to rent in the local area, Hannah found a flat for me to view and arranged a viewing the same day at 3 pm. The flat was exactly what I was looking for , Hannah was a very professional polite down to earth lady who made me and my daughter feel very comfortable. I said I was very interested in the flat ,but maybe just give the carpets a clean, within a hour of viewing Hannah called me back to give me the good news the flat would be mine with the bonus of new carpets being fitted !. So thanks again Hannah for making it a very pleasant journey from start to finish
Colin · 8 August 2022
Agent replied · 6 July 2023
Hi ColinWe appreciate you taking time out to leave your feedback. I am pleased that you were impressed with the level of service delivered by our lettings team in Brentwood, especially Hannah. It's great that we found you a suitable property to rent, and that your journey throughout the application process with us went without issue. I hope you are happy in your new property.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilot5 Star Review for Kris!
I cannot praise Kris Murrells at the Chelmsford branch enough for his exceptional service in the lettings team. Kris went above and beyond, proactively chasing every enquiry and guiding me seamlessly through the entire process. His efficiency and dedication made the entire experience a breeze. I cannot recommend working with Kris enough if you're in search of a new home. He truly made the difference. Thank you, Kris!
Taj · 7 September 2023
Agent replied · 30 September 2023
Hi Taj,Thank you for your feedback regarding our lettings team in Chelmsford, but especially regarding Kris who you found helped make the whole process stress free and seamless, during your search for a suitable property to rent. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA Highly Satisfied Customer
A few months ago, I bought a brand new flat at Moreton Bay in Gidea Park from Joseph Solomons. I cannot praise this gentleman enough for all the help I have received from him. He made the purchase process smooth and hassle-free for me. He was always on hand to dispense valuable advice during the buying process. He was also consistently prompt in responding to my queries. Joseph is a people person who does his utmost to keep his customers happy. He is savvy and professional and is definitely a golden asset to the sales team of Beresfords. Kudos to Joseph for his great professional qualities. Greetings from a highly satisfied customer.
BEN · 12 July 2022
Agent replied · 6 July 2023
Hi Ben,Many thanks for the great review for Joseph from our New Homes team, who has recently been based at Moreton Bay. Joseph works hard to provide the best possible customer care, guiding and supporting from the first point of contact through to exchange and completion. He will really appreciate your 5 star review and kind comments. We look forward to assisting you again in the future.Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleWe contacted Jacob at Beresfords after wasting a couple days of months with a different local estate agent. All I can say is we wish we had gone with Beresfords in the first place.
Within a week of our house going on the market with them we had accepted an offer.
Everything went through very smoothly after that. We were kept up to date with how things were progressing & everyone we had dealings with were all very professional.
We would definitely recommend Beresfords.
Lorraine · 6 July 2022
Agent replied · 28 May 2023
Hi Lorraine,
Many thanks for the great review for Jacob, Branch Manager at our Shenfield office. With many years of experience, you would have been in very safe hands. Jacob is focused on delivering the best possible customer care, from the first point of contact through to exchange and completion. He will do everything within his power to ensure the transaction goes through smoothly, keeping all parties updated throughout the process. Your 5 star award and kind comments are much appreciated. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Sevices Manager.
★★★★★ 5/5
TrustpilotRecommendation of Beresfords Letting Team
Sian and Danny have been professional, helpful and efficient throughout the whole process. I would highly recommend the Beresfords letting team.
Lauren · 25 September 2026
Agent replied · 11 October 2026
Hi Lauren,
Thank you for providing us with your recent review. I am pleased that you were happy with the service provided to you by Danny and Sian in our Witham office who were supportive and professional throughout your dealings with them. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat customer experience
I saw some properties advertised by Beresford. Made contact and one of their property consultant, Hannah Grant responded. She called me to get my specific requirements for my next rental property and she understood what I needed. After our initial chat, Hannah was on the ball. She was passionate and hard working always alerting to new properties not even on the market yet. She put me first and would call me as soon as a property (she knew I would like) was available to view. Showed me great customer services. I thoroughly enjoyed working with her and would return when in search of my next property.
Christine · 29 June 2022
Agent replied · 6 July 2023
Hi ChristineThank you for taking the time to post your detailed review. I was pleased to read your positive comments regarding Hannah and it is great that as a result of your recent experience you would consider using Beresfords again in the future. Also, many thanks for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA very happy customer!
I am delighted to say that when I chose Beresfords to act on my behalf to sell my property I made a very smart move. I dealt with Josh Auger in the Chelmsford office mainly although any other members of staff I spoke to were equally efficient and polite. I just got to know that Josh was working hard for me whether I heard from him or not. Over the years I have become tired of chasing Estate Agents for news or action. Not the case with Beresfords!Josh was always one step ahead with his polite no nonsense approach- efficiency personified.If I left a message there was no waiting for a week or more for a response- it was immediate. I'm writing this before I have even exchanged which you might think is a leap of faith but I have every confidence in Josh, the team and the company, with its old fashioned values, to see my job through to the end. If it can be done I trust Beresfords to do it.Thanks to you all for restoring my faith in personal service and good old fashioned values.
Andrea · 28 June 2022
Agent replied · 6 July 2023
Hi Andrea,Many thanks for taking the time to leave such a great review for the team at our Chelmsford office, and in particular Josh. It is pleasing to hear you have been impressed with the level of service extended to you as the team are all committed to delivering the best possible customer care. They will keep our clients updated regularly to ensure the sales process is as stress-free as possible, guiding and supporting throughout the journey. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotVery efficient knowledgable
I contacted Beresfords to discuss the new Landlord legislation and Spoke with Lauren. Lauren provided clarity on the legislation, how it will affect me as a landlord going forward and answered all my questions. Additionally, emails were responded to promptly and any information requested was provided to me. Very professional and friendly service from Lauren.
RCraig · 13 January 2026
Agent replied · 25 January 2026
I just wanted to thank you personally for providing your detailed feedback. I was pleased to read that you have been happy with the service provided to you by Lauren, and as a valued client, have found her to be informative and prompt when responding to any queries or questions you may have had. I know she will be very grateful for your kind words and we look forward to continuing our working relationship with you in the years to come.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleWe used Beresford's to sell my late mother's house and could not have been happier with the service we received. Stuart and his team were friendly, polite and professional in every respect and handled the whole process brilliantly including supervising access for surveyors, engineers and the buyer during the lengthy probate period. Nothing was too much trouble and I would have no hesitation is using Beresford's again.
Adrian · 1 September 2023
Agent replied · 1 October 2023
Hi Adrian,
Many thanks for the great review for Stuart and his team at our Brentwood office. The team are all dedicated to providing the best possible customer care and will be considerate to individual circumstances. You will have been in very safe hands as the transaction progressed as they will do everything within their power to ensure it goes through smoothly. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
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