Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe Best Estate Agent Experience We Could Have Asked For
We cannot thank Charlotte Micallef and the team at Beresfords Upminster enough for everything they did for us during the sale of our home. From the very first meeting, Charlotte stood out from the other agents we had round. She was honest, knowledgeable, trustworthy and incredibly professional. Unlike other agents who simply told us what we wanted to hear, Charlotte gave us genuine advice about the market, our property and the best strategy to achieve the strongest result, and she absolutely delivered.
Mark · 29 May 2026
Agent replied · 9 June 2026
Hi Mark,
Many thanks for the outstanding review for Charlotte and her team at our Upminster office.
Leading from the front, Charlotte prides herself on delivering the best possible customer care and this is evidenced in the reputation she has built in the local area. With her knowledge and expertise, coupled with a transparent, no nonsense proactive approach, her clients are in very safe hands.
Charlotte will take indiviual circumstaces into account when tailoring a marketing strategy to generate maximum interest and once a property is on the market, the team will proactively ring out, often securing a sale before the property goes live on websites.
When a sale is agreed, the team will guide and support through to exchange and completion, ensuring all relevant parties are kept updated throughout the transaction.
Thank you for sharing your recent experience. Charlotte and the team will appreciate your 5 star award and kind recommendation. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
TrustpilotThe Best Estate Agent Experience We Could Have Asked For
We cannot thank Charlotte Micallef and the team at Beresfords Upminster enough for everything they did for us during the sale of our home. From the very first meeting, Charlotte stood out from the other agents we had round. She was honest, knowledgeable, trustworthy and incredibly professional. Unlike other agents who simply told us what we wanted to hear, Charlotte gave us genuine advice about the market, our property and the best strategy to achieve the strongest result, and she absolutely delivered.
Tracy · 29 May 2026
Agent replied · 9 June 2026
Many thanks Tracy for taking the time to post your detailed review for Charlotte and her team at our Upminster office.
Charlotte is passionate in her approach and will tailor a marketing strategy to generate maximum interest and price, dependant upon individual circumstances. She will be transparent, setting clear expectations so our clients are fully aware of actions being taken and will keep in regular contact, guiding and supporting once a sale is agreed.
Charlotte leads from the front and will do everything possible to ensure a sale goes through to exchange and completion. She will appreciate your 5 star award and kind recommendation, and look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
TrustpilotRoss Young.
I have to give a shout out to Ross Young, he really is a huge credit to beresfords. He is so easy to talk too, he goes through everything clearly, very supportive, reassures you that he will do everything he can to help. Any time I’ve got in contact with him, he’s always quick to respond back. 5 star service. Thanks again Ross, it’s been a pleasure talking to you.
Jessica · 28 May 2026
Agent replied · 9 June 2026
Hi Jessica
It was great to read your feedback regarding the service you received from Ross in our renewals department. Ross goes above and beyond for his clients to ensure he provides the best service possible, so I know your kind words will mean a lot to him.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI've used Beresfords in excess of 15…
I've used Beresfords in excess of 15 years and they've always been on the ball and happy to help with any issues that arise. They've found reliable tenants fast and dealt with all paperwork quickly. I've dealt with Lauren many times over the years and she's always been outstanding with her professionalism, knowledge and fantastic communication.
Gemma · 6 August 2026
Agent replied · 25 September 2026
Hi Gemma,
Thank you for your recent feedback. It was great to read that you have been working with us for over 15 years now and have always been happy with the service we have provided when finding you suitable tenants for your property. I know that Lauren and her team will be very grateful for your kind words and 5-star rating and we hope to continue our working relationship with you for many more years to come.
Steven Bond
Managing Director - Residential Lettings.
★★★★★ 5/5
TrustpilotOur experience with Beresfords Lettings in Upminster …
Our experience with Beresfords in Upminster has been outstanding from start to finish, thank you for finding new tenants within two weeks house went for rental and tenants moving in. Chris and team kept us informed at all times. A big thank you to Chris, Charlie, Taylor and Ella you have all been amazing. We would highly recommend this branch in finding tenancy.
Susan · 1 June 2026
Agent replied · 9 June 2026
Hi Susan and Tony
Thank you both for your positive feedback. It is great that our lettings team in Upminster were able to find you new tenants in quick time and they were able to move in within just a couple of weeks. I know the whole team will be very grateful for your kind words and it's great that you would not hesitate in recommending us to others.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotWarming and welcoming
The service and communication with Berefords has been brilliant from the start. Hannah was welcoming and warming when we had our view. Able to answer our questions and going through an estate agent for the first time she put us at ease and so happy to be renting through Beresfords!
Aimee · 20 August 2026
Agent replied · 25 September 2026
Hi Aimee
Thank you for providing your recent review. I was pleased to read that you have been happy with the service you have received whilst looking for a suitable property to rent. I know the whole team will very much appreciate your kind words and we wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent Service
I have dealt a few times with Beresford's and in each instance the journey has been very easy with excellent service. All the staff are lovely and helped me find the property I wanted in each case. Thoroughly recommend especially Ella, Lauren and Taylor.
Jo · 28 August 2026
Agent replied · 25 September 2026
Hi Jo
Thank you so much for providing your recent feedback. It is great that having worked with us on a several different occasions now, you have always been happy with the service you have received and have found our lettings team in Upminster to be particularly helpful and friendly. We all very much appreciate your kind words and look forward to continuing our working relationship with you into the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotKasey Vann at Beresfords Witham
Kasey Vann at Beresfords Witham is everything an estate agent should be, kind, caring, and absolutely not the stereotype we so often hear about. From start to finish, she was thorough, proactive, and always kept in touch. Any time I needed to speak with her, she either answered straight away or made sure to get back to me promptly.
Jess · 7 May 2026
Agent replied · 9 June 2026
Many thanks Jess for the fantastic feedback for Kasey who is based at our Witham office. You will have been in very safe hands as Kasey prides herself on the quality of her customer care. From the first point of contact, she will do all possible to match people to suitable property, guiding and supporting throughout the process. With her knowledge and expertise, she is perfectly placed to overcome any issues that may arise once a sale is agreed. Kasey will appreciate your 5 star award and kind recommendation, and look forward to assisting you again in the future.
Alison Horsley, Customer Service Director
★★★★★ 5/5
TrustpilotWe have recently brought a property in…
We have recently brought a property in Chelmsford. Andy and his team have been amazing through the process really helpful and nothing was to much for him. Thank you once again Andy and team and look forward to relaxing in our new home.
Stewart · 27 August 2026
Agent replied · 25 September 2026
Hi Stewart,
Many thanks for your positive review for Andy and his team at our Chelmsford office. The team are proactive in their approach and will do all possible to ensure a sale goes through to exchange and completion, keeping all parties regularly updated. They will appreciate your 5 star award and wish you many happy years in your new home.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
TrustpilotI contacted Beresford and Lauren at the…
I contacted Beresford and Lauren at the GIdea Park office picked my call and promptly advised me on what to do to get our rent deposit refunded. Emails were promptly responded to and within a short period of time the refund was credited to my. account. Dealt with Beresford at the beginning of our tenancy and I must also say they were wonderful. Have a glorious Christmas; Jesus the centre of it.
Muibat · 23 December 2025
Agent replied · 26 December 2025
Hi Muibat,
Thank you for providing your positive review. It was great to read that you have found our lettings team at Gidea Park to be responsive and helpful throughout your dealings with them and that they assisted you effectively in obtaining your refund for your deposit. We all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotFirst time we have rented with a…
First time we have rented with a company like Beresford. All I can say is the experience to date has been a truly professional one. Hannah is a credit to your company.
Joseph · 22 September 2026
Agent replied · 25 September 2026
Hi Joseph
Thank you for providing us with your recent feedback. It was great to read that Hannah has been efficient and professional throughout your recent dealings with her. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJazmin was very nice
Jazmin was very nice, polite and professional during the property visit. I particularly appreciated how careful she was regarding my privacy and how respectful she was of the property. Overall, it was a very positive experience.
TIMOTHY · 26 August 2026
Agent replied · 25 September 2026
Hi Timothy
Thank you for providing us with your recent review. I am pleased that you found Jazmin to be professional and courteous following her recent visit to your property to carry out her inspection. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRespectful , pleasent & friendly!
Barbara is always very pleasant and friendly. She always respects the property and removes her shoes when entering. We find her to be very nice to talk to but also professional. Nice lady.
Pick · 11 September 2026
Agent replied · 25 September 2026
Thank you for providing us with your recent review. I am pleased that you have been happy with the service provided by Barbara during her recent inspection visit to your property. I know she will be very grateful for your kind words and we all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleLoved beresford. The way all the co workers helped us throughout the process for renting a place was amazing. And Adam is such a lovely person who understands our working schedule and helped us with the process gently. The best thing of the beresford is they are quick with problem solving it makes work easily.
Staffie · 1 April 2026
Agent replied · 22 April 2026
Hi Staffie
Thank you for providing us with your feedback. It was great to read your comments regarding our lettings team in Brentwood and their support staff who work together to ensure the renting process runs as smooth as possible for our clients. I am pleased that you found the service to be efficient and helpful and we very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotHannah from Beresford's was amazing!
Hannah was amazing and a real credit to Beresford's letting. She is one of the reasons why I decided to use Beresford's full management service as trust is really important to me.
Mr · 25 August 2026
Agent replied · 25 September 2026
Hi Thusara
Thank you very much for your recent feedback. It is great that Hannah has instilled her confidence in you with regards to our fully managed service and that you have been pleased with the service she and her team have provided. We hope to continuing working with you into the future and very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie
Rylie is very knowledgeable and took the time to explain the whole rental process clearly. What really stood out was her reliability, if she said she would call me back or do something she would do it.
Lauren · 19 July 2026
Agent replied · 6 July 2023
Hi Lauren
Thank you for providing us with your recent review. I am pleased that you were happy with the service you received from our lettings team in Brentwood, and in particular Rylie, who explained everything regarding renting a property to you in detail and kept you fully informed throughout the process. I know she will be very grateful for your kind words and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleWe cannot recommend Beresfords in Brentwood, and in particular Luke, highly enough. Throughout a very drawn-out and stressful process, Luke was consistently professional, approachable, and proactive. He chased the other side tirelessly, kept us updated, and went above and beyond to support us, including personally calling to let us know when we could finally collect our keys. His calm and straightforward approach made a huge difference, and we are really grateful for everything he did.
Laura · 26 August 2025
Agent replied · 26 March 2026
Hi Laura,
Thank you for taking the time to share your experience regarding your recent dealings with our Brentwood office and in particular Luke, your main point of contact. Luke is proactive in his approach and will do everything within his power to ensure a transaction goes through to exchange and completion, guiding and supporting whilst keeping all parties regularly updated. Your 5 star award and kind recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleI’ve had an excellent experience with Beresfords from start to finish. The entire letting process was handled with great professionalism, clarity, and efficiency. Every step, from viewing the property, completing the referencing, to getting ready for move-in, was smooth and well-managed.
A heartfelt thank you to Christine and Rylie, who have both been incredibly helpful, responsive, and supportive throughout the journey. Their clear communication and friendly approach made a real difference, and I truly felt guided and reassured at every stage.
It’s been one of the best rental experiences I’ve had, and I wouldn’t hesitate to recommend Beresfords to anyone looking for a reliable and trustworthy letting agency.
Prosper · 26 June 2025
Agent replied · 26 March 2026
Hi Prosper
Thank you so much for providing your detailed review.
I am pleased that your experience of renting a property with us has been a smooth and easy one. I know the entire lettings team in Brentwood will be very grateful for your kind words, but especially Christine and Rylie who provided you with clear communication throughout. Our staff strive to go above and beyond to provide the best service they can, so it is always nice to receive feedback such as yours and it is great that you would not hesitate in recommending us to others.
We wish you all the best in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresford”s in Braintree
Beresford”s in Braintree, what can I say they have been absolutely outstanding in helping my 89 year old father find his dream flat. The staff there bend over backwards to help you, I am so thankful and grateful to them for all their help. I want to give a special thank you to both Archie, Christine and a lovely lady I spoke to today (21/07/2026). I would highly recommend using this company if you are looking to rent or buy, you would not regret it as they take all the hard work out of it.
W · 21 July 2026
Agent replied · 25 September 2026
Thank you so much for posting your recent feedback. It is great that our lettings team in Braintree have been able to find your father a suitable property, and that Archie and Christine were particularly instrumental in achieving this. It's great that you would not hesitate in recommending us to others and we wish your father every happiness in his new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotDebby and her A Team!
As usual Debby and her team gave us a first class service in finding a new tenant. We have been with Beresfords for some years now and would not think of changing. Peace of mind and good advice is what we get.
Susan · 30 April 2026
Agent replied · 6 July 2023
Hi Susan
Thank you for posting your recent review. It was great to read that you feel the service you received from Debby and her lettings team in Braintree is always 'first class' and you have been working with us for some considerable time now. We hope to continue working with you for many more years to come and thank you for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI recently worked with Donna at Beresfords in Brentwood, Essex, to sell my flat, and I couldn’t be happier with the experience. From start to finish, Donna was an absolute pleasure to work with.
Selling a property can be a stressful process, but Donna made it seamless and straightforward. She was highly professional, approachable, and incredibly knowledgeable about the local market. She took the time to explain each step of the process, ensuring I was always informed and comfortable with the decisions being made.
Donna’s communication skills were outstanding, she kept me updated regularly and was always available to answer any questions I had. Her proactive approach and attention to detail gave me complete confidence that my property sale was in the best hands.
Thanks to Donna’s expertise and dedication, my flat sold quickly and at a price I was very happy with. I felt supported throughout the entire process, and her friendly and positive attitude made all the difference.
I highly recommend Donna and the team at Beresfords to anyone looking to sell their property in the Brentwood area. Their service exceeded all my expectations!
Robin · 26 March 2025
Agent replied · 22 January 2025
Many thanks Robin for the fantastic review for Donna and the team at our Brentwood office. With many years of combined experience, your sale would have been in very capable hands. From the first point of contact through to exchange and completion, Donna is focused on providing the best possible customer care. She will do everything within her power to generate maximum interest and price for a property and is perfectly placed to overcome any issues that may arise as a transaction progresses. Your 5 star award and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotThorough
Barbara was so thorough and clearly talked through the findings and my options when my tenants checked out.
Carole · 18 September 2026
Agent replied · 25 September 2026
Hi Carole
Thank you for posting your recent review. I was pleased to read that Barbara was thorough and informative following her recent visit to your property to carry out her inspection. I know she will very much appreciate your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAlways pleasure to work with this…
Always pleasure to work with this estate agency - Jazmin has been extremely helpful and speedy to deal with check out procedure.Thank you once again.
Egle · 30 July 2026
Agent replied · 25 September 2026
Hi Egle
Thank you for posting your recent feedback. I am glad that Jazmin in our Property Management team has assisted you efficiently with your recent check out. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleBeresfords Estate Agents in Brentwood are absolutely trustworthy and provide highly professional services.
They helped me to choose a right rental property and have been thoroughly understanding and extremely helpful for all the assistance needed.
The repair and all maintenance works are completely taken care of and they do an excellent job with the property inspection as well. Great to work with them!
I recently worked with Lauren Mobsby from Beresfords and she was extremely helpful and understanding.
Deepa · 26 March 2025
Agent replied · 28 May 2023
Hi Deepa
I just wanted to say thank you personally for taking the time to leave a 5-star rating regarding the service provided by our team in Brentwood.
Steven Bond
Managing Director, Residential Lettings
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