Beresfords at Brentwood reviews

★★★★★ 5/5

Google

I must say Beresfords Agents have been amazing & especially Lauren who has personally helped me to explain the property in just the right way someone would like to know the details well. Lauren is just amazing & I appreciate her for the extra mile she goes in giving that personal touch, even though we meet for just few minutes to view the property. Lauren is an expert & very helpful! must say a Star employee for sure

Sonali · 26 March 2025

★★★★★ 5/5

Trustpilot

Thumbs up to Jazmin in charge of visit bookings

Jazmin has been great with the booking emails. She always send a reminder at least 5-6 weeks prior and when I've needed to reschedule, she has been able to work with my plans.

Oluwatosin · 26 May 2026

★★★★★ 5/5

Trustpilot

Thankyou to all the great team working…

Thankyou to all the great team working in Colchester, shining example of what an estate agent should be! Supportive, knowledgeable, responsive, genuinely invested in their customersI I would recommend them very, very highly to anyone looking for an estate agent who goes above and beyond.Thank you again to Ollie, huge asset to the company he is brilliant, helped get us out lovely forever home and made the whole process so easy and smooth, quick! However equally all a great team every person I spoke to and all make a huge difference. Couldn't recommend them any more highly wouldn't advise any other estate agents truly, but especially the Colchester team of Berefords they are all complete stars!!

Rosie · 29 May 2026

★★★★★ 1/5

Trustpilot

I requested a viewing of a ground floor…

I requested a viewing of a ground floor flat in Billericay which I told the “manager” would be perfect for me. However, the female “manager” was extremely rude to me and wouldn’t let me view - even though I told her I would have sold my property through them - and it’s very modern and lovely Their loss!! Nasty woman! Not sure of the date. It still hasn’t sold!

Denise · 10 August 2026

★★★★★ 5/5

Google

I recently dealt with Lauren Mobsby at Beresfords Estate Agents in Brentwood and was very impressed with the level of service I received. Lauren was friendly, professional, and efficient, and she kept me informed at every stage. Her support …

Prosper · 22 March 2026

★★★★★ 5/5

Trustpilot

Barbara was professional and friendly…

Barbara was professional and friendly and made me feel at ease in my home.

Dee · 22 September 2026

★★★★★ 5/5

Trustpilot

Rylie is very helpful and knowledgeable…

Rylie is very helpful and knowledgeable about the local rental market and has made the experience of renting my property extremely straightforward and stress free. Thank you Rylie.

Nicholas · 26 May 2026

★★★★★ 5/5

Trustpilot

100% experts

I recently moved into my new home with the help of this exceptional letting agency, and I’m incredibly grateful for the smooth and professional service I received.A special mention goes to Lauren T, who made the property viewing process so seamless. She was knowledgeable, approachable, and took the time to address all my questions, making me feel confident about my decision.I’d also like to thank William and Ella, who were amazing in handling the documentation and other administrative matters. They ensured everything was completed efficiently, kept me updated throughout, and made what could have been a stressful process feel completely manageable.The entire team was friendly, responsive, and dedicated to providing excellent service. I highly recommend them to anyone looking for a reliable letting agency. Thank you, Lauren, William, and Ella, for making my move such a positive experience!

Pavithra · 18 December 2024

★★★★★ 5/5

Trustpilot

Best Service

I recently had the pleasure of working with Beresfords, and I wanted to share my feedback. My experience was excellent, particularly due to the professionalism and support provided by Natasha Haywood.Natasha was attentive, knowledgeable, and always available to address my queries throughout the process. She ensured everything went smoothly and kept me informed at every step. Her friendly and professional approach made the entire experience stress-free and enjoyable.Thank you for providing such outstanding service. I will definitely recommend Beresfords to others and would be happy to work with you again in the future.Kind regards,Anwar Hussin

Anwar · 13 December 2024

★★★★★ 5/5

Google

The team at Beresfords Brentwood were excellent throughout. Will, in particular, made the entire experience smooth and stress-free, providing fast responses to all enquiries and offering great support during the property search. Thank you!

James · 1 April 2026

★★★★★ 5/5

Google

Beresfords dealt professionally with my tenancy matters throughout the past 7 years. Special thanks to Geraldine and Adam in the recent weeks for guiding me through the end of tenancy process.

Gyula · 21 April 2026

★★★★★ 1/5

Trustpilot

Absolutely rude.

Paid over £700 for a holding deposit, get told in an email we are not getting it back due to alleged misleading information about a CCJ my partner knew nothing about. Both manager and assistant manager very rude, no empathy, no apology. Why would anybody in their right mind send that kind of money to risk losing all of that if they knew they were lying?!

Sarah · 21 July 2026

★★★★★ 5/5

Trustpilot

**Review for Amy from Beresfords…

**Review for Amy from Beresfords Property Inspector - 5 Stars**⭐⭐⭐⭐⭐I recently had the pleasure of working with Amy from Beresfords for a property inspection, and I couldn't be more impressed with her professionalism and expertise. From the moment we connected, Amy was incredibly responsive, answering all my questions with patience and clarity.During the inspection, Amy demonstrated an exceptional eye for detail, meticulously going through every nook and cranny of the property. She provided valuable insights about potential issues and how they might affect the property's value. Her thoroughness gave me peace of mind, knowing I was making an informed decision.What stood out the most was Amy's ability to explain complex terms in an easily understandable way. She took the time to walk me through her findings, ensuring I fully grasped the condition of the property. It's clear that she is passionate about her work and genuinely cares about her clients' interests.Furthermore, the report I received afterward was well-structured and comprehensive, including clear photographs and detailed descriptions. It was a fantastic resource that made it easy to reference later.Overall, I highly recommend Amy from Beresfords for anyone in need of a property inspection. Her professionalism, expertise, and dedication to her clients truly set her apart. Thank you, Amy, for making this experience so positive!

Fanthaisticks · 13 November 2024

★★★★★ 5/5

Trustpilot

You’ll be in excellent hands!

I recently had the pleasure of working with Beresfords Estate Agents in Upminster to sell my property, and I couldn’t be more impressed with the service I received. From start to finish, their professionalism, expertise, and customer-focused approach made what could have been a stressful experience truly seamless.A huge thank you to Charlotte, the branch manager, who went above and beyond to ensure the sale of my property was handled smoothly and efficiently. Charlotte’s knowledge of the local market was exceptional, and she provided invaluable advice on pricing, presentation, and marketing. What really stood out was her dedication and personal touch, she was always on hand to answer questions, offer updates, and provide reassurance throughout the process.Thanks to Charlotte’s expertise and hard work, my property was sold quickly and at a great price. She truly made me feel like a priority, and her communication was second to none, always clear, prompt, and professional. I felt fully supported at every stage, which made the entire process much easier and less stressful than I had anticipated.I can’t recommend Beresfords in Upminster highly enough, and particularly Charlotte, for anyone looking to sell their property. Her dedication, professionalism, and outstanding service truly set her apart. If you’re thinking of selling, you’ll be in excellent hands with Charlotte and the team at Beresfords!

AMJ · 7 November 2024

★★★★★ 5/5

Trustpilot

Fantastic service!!

Abbie was fantastic on her house inspection today. She was prompt on time and very professional. Thank you Abbie look forward to dealing with you again in the future!

DC · 24 April 2026

★★★★★ 5/5

Trustpilot

Best Letting Service

I have been with Beresfords for 5 years renting as a tenant and always had prompt support from them as they managed the property. Recently I have had serious medical issues and on discharge from hospital I was informed that the landlord was no longer going to rent out the property due to their own personal reasons, this for me could not have come at a worse time. Debbie Barnes from Beresfords was nothing short of amazing as she reassured me that they would find another suitable property in the timescale given she displayed empathy and genuine understanding for my situation. She then seeked out a landlord with a property in my complex and made a move possible. Not only was the property and upgrade of my current one it was far more suitable for my personal needs. Then Christine Sorrell took over and managed all the paperwork, what was great about this experience was the level of communication from Christine, she followed up with emails so I was constantly aware of how the proccess was going, this left me with zero anxiety and reassured. From start to finish I was in a new property within 6 weeks of being informed my current tenancy was going to end. I cannot thank Debbie and Christine enough as they really helped me through a challenging period of my life, finding a suitable property, updates throughout. The reassurance given when leaving my previous property has been managed effortlessly also. If I have to move in the future I will only use Beresfords Lettings from now on, no other company is this good!

Matt · 29 October 2024

★★★★★ 5/5

Trustpilot

Jazmin Jaycock was extremely helpful…

Jazmin Jaycock was extremely helpful with checkout when my tenants had left the property. Answered any questions I had and helped me quickly and throughly.

Pela · 21 May 2026

★★★★★ 5/5

Trustpilot

Lettings support

8-9 months ago, I met with several lettings agents in Billericay to discuss rental options and support for my property. I ultimately chose Paul from Beresfords, and I’m so glad I did. His expertise and insights gave me confidence that I could rent out my home and achieve the best possible rental income. As I had purchased a run-down property, Paul also guided me on the necessary steps to get it ready for tenants.Over the past 8-9 months, Paul, along with Alice and Lynn from the team, have been incredibly supportive and helpful, making the entire rental process seamless and efficient. The team handled everything, from creating the marketing materials and promoting the property to pre-screening potential tenants and organizing an open day. They helped me shortlist candidates and conducted thorough background and reference checks, giving me peace of mind. I can’t thank the team enough for their support and for finding me a responsible tenant.

Nisha · 28 September 2024

★★★★★ 5/5

Trustpilot

A Star is Born ! Brilliant Service at Beresfords

We have never let a property before.We walked in off the street and were met by Charlie Richardson.He suggested a flat which turned out to be beautiful and which we have agreed to taking.What we liked especially about Charley was not only that he was so personable but he explained everything with great clarity and respected the fact we were novices never assuming that we knew everything about the procedure.He is a young person with a lovely manner.In short Beresfords are truly fortunate to have such an outstanding employee.Paul and Nicola

Paul · 26 September 2024

★★★★★ 5/5

Trustpilot

Excellent service by Hanna Grant.

My wife and I have been landlords of a property that has been fully managed by Beresfords. ( No 14 @ RM3 7UD ) for the last seven years. Our confidence with Beresfords was recently revived whilst dealing with Hanna Grant. She has that enviable ability to be professional yet balanced with a very friendly manner. Thank you Hanna. We wish her every success in her career as she is a great asset to Beresfords..

Brian · 5 December 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs..shambolic

If I could give a minus rating, then I would. My partner and I missed out on a house we desperately wanted due to the inefficiency of the Brentwood branchWe had viewed the house twice, had a great chat with the vendors and left with the understanding I would be placing an offer as soon as I’d sold mine ( lots of interest and we were negotiating with first time and cash buyers at the time ) I communicated with the agent that this was the case and to keep me informed on any activity around the house. A couple of weeks passed by and thought to myself I’ll just email the agency to check in. To my dismay a cash buyer had visited the property and made them an offer which the vendor deemed acceptable. I asked if they’d actually accepted, as this could have been construed in a couple of diffirent ways. I was dismayed that a simple request was not followed. An explanation of “ I was going to message you when I was back from my visits today”..utter rubbish…I then replied back with an improved offer that I wanted put to the vendor..I chased this up over several days…eventually after calling i then had an email back to say they were on holiday…which is fine, but people pick up emails and calls on holiday…I then took matters into my own hands and left a note at the property for the vendor to call me, because at this stage, I’m absolutely fed up Beresfords ( I’d already had a very frustrating experience with them as a buyer when I bought this current house, but that’s another story..) I then have a call with the vendor directly. It transpires they never had an email from the agency?!! They are legally obliged to present my offer…which they didn’t ??? A phone call from someone senior at the branch explains they left a message on the vendors phone…a solitary voicemail ( on the husbands phone…) but the wife is the one who has been dealing with everything and she confirms that she’s heard nothing from them at all….It’s the vendor’s prerogative to accept the cash buyer ( better position/maybe more £ ) but I’m absolutely dismayed by the level of service and I’d urge anyone to avoid this branch. An awful and frustrating experience.At the other end of the scale, my agent Durden and Hunt, in particular James Gibbon has been a breath of fresh air. Highly proficient and a brilliant communicator!…..Update : Read the response from the customer service manager. What a patronising, condescending, standard template response from someone with no idea of what is going on?!I emplore anyone selling their house to avoid like the plague….……

Galleries17 · 7 September 2024

★★★★★ 5/5

Trustpilot

Tenancy Check Out- Charlotte

We have just moved out of the flat we rented for 2 years, Charlotte was our point of contact throughout the process and has been amazing! She was at the end of the phone to answer any questions and give advice, she has been super helpful at a stressful time!

Remi · 19 September 2025

★★★★★ 5/5

Trustpilot

Great service

My fiancée and myself would like to thank Beresfords and all their letting consultants who were involved in finding us our beautiful flat. A special thank you to Debby, Jack, Joe and Christine amongst others for all their hard work and dedication. They are doing a brilliant job and we would definitely like to recommend Beresfords to anyone looking for a property to rent or to buy. Thank you again for all your support and assistance. From Yogesh & Veroshka.

YOGESH · 4 September 2024

★★★★★ 1/5

Trustpilot

Embarrassing sexist inspection

During the last property inspection by James from the Chelmsford branch, he met my partner, who was visiting me from outside the UK, and another friend at my apartment. They knew he was coming and politely left when he knocked so he could conduct the inspection without interruption.However, I was surprised by what followed. Just because he saw their stuff in the apartment, I was accused directly of not staying in the property and letting others live there. I was shocked but tried to stay calm as I hate arguing. Where else could I live if I’m paying over £900 in rent? Yes, I had my partner and friend over to support me during a difficult time, and I didn’t think it would be an issue, which is why I had no problem with him seeing their belongings and laptops in the apartment, as we mostly work remotely. I explained to him that they were only visiting but he kept throwing accusations. He said something about other inspections showing that I have more than one bed in the apartment. This is baffling. So what? I am renting a two-bedroom apartment and how come they never complained to me? Is this about doing a better job than his colleagues who have been inspecting the apartment for years ? Is there not supposed to be a bed in a guest room or second bedroom? I have twin sisters and a daughter who stays with my mum in another city and visits me on some weekends? Am I supposed to put her in a hotel?If he wasn’t happy that I sometimes have people over, we could have had a conversation about it or talked about informing the landlord. I would happily oblige. I have lived here for over 4 years but threatening to repeat his visit the following week to ‘check’ that my stuff is visible is insulting.The most embarrassing part was when he opened my wardrobe, presumably to ‘inspect’ it. That’s just wrong on every level. I’ve had many inspections from Beresfords over the years that I’ve lived in this apartment, and no one has ever touched my stuff. He claimed he didn’t see any of my things lying around, but my belongings, including shoes and important letters, were clearly in the apartment. Did he need to see pink items or tampons lying around to prove that I, a woman, live there? Imagine a nearly 40 year old professional having to show him stilettos to prove I live there even though I have never defaulted in my rent payments. I even informed him that I had called a handyman to change a toilet seat which I had broken a few days back and to fix my dresser but he stated that as a tenant, I should not ‘take over’ the apartment. What does that even mean for crying out loud?? I have always kept the apartment in good condition and even have a cleaner that comes to clean forthnightly. So how does me fixing my broken dresser and a removable toilet seat mean taking over the apartment? Do I need the landlord to fix my personal items?I doubt he would walk into a male tenant’s apartment, start opening wardrobes and drawers, and query him about seeing his girlfriend’s belongings.I’ve already informed him that my father, who lives alone, will be staying with me so I can care for him after his upcoming throat surgery. If James doesn’t like this, then Beresfords is free to take me to civil court. I am not going to leave my elderly father on the streets. This so-called ‘FBI mode’ inspection is just ridiculous. I have already decided to move out after my dad is sorted and find another place to rent in Chelmsford, where I don’t have to feel like I am in boarding school.*NoteI keep editing this review because I remember more of the embarrassing inspection and try to add it. I could go on and on but it is already too long as it is, and so I have decided to leave it as it is. There is no point going back and forth. There are so many positive reviews here but my experience was far from that. I hope others have a more positive‘inspection’.*** Dear Beresford’s, thank you for your reply. Like I previously said, I am not going to be going back and forth with what was said and what wasn’t. I come from a very large family and have a daughter who visits me on some weekends. With all due respect, I will not apologise for having two beds in a 2 bedroom flat. I am also sure lots of tenants have sofas which can also double as beds whether it is in use or not. Anyway, since this is a problem for your agency, like I said I will be moving out as soon as possible and hand the property over in excellent condition. I guess every agent has their own rules and I have never had this sort of problem before. Lesson learnt from this whole situation is to ensure that I rent from a landlord or agent who doesn’t mind me having people around. I really don’t like feeling watched or monitored. Thank you.

Dr · 22 August 2024