Trusted Agent profile · Brentwood
★★★★★
1,080 reviews across 2 platforms
77 - 79 High Street, Brentwood, CM14 4RR
Beresfords's office in Brentwood, at 77 - 79 High Street, is rated 4.7 out of 5 across 1,080 reviews on two platforms, including 346 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards Beresfords won in 2026.
The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
GoogleAlways a pleasure speaking with the team, Jazmin has been especially helpful when communicating around inventory visits. Appreciate the prompt responses too.
Hi Montana Many thanks for your positive feedback regarding Ryan. I know that he will be very grateful for your kind words, as we all are following your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleRylie has been absolutely brilliant throughout the house move process! Nothing has ever been too much to ask and she has gone above and beyond at every step! I can not recommend Rylie enough, she is truly a credit to the company!
Hi Josh, Thank you so much for posting your review. I was pleased to read that Rylie was helpful and proactive when assisting you with your recent move. I know she will appreciate your kind words and 5-star rating and we wish you all the best in your new home. Steven Bond Managing Director - Residential Lettings
5/5
GoogleCharlotte Micallef is absolutely brilliant, a true credit to Beresfords in Upminster. From start to finish, she made the whole process seamless and stress-free. Charlotte is polite, positive, and extremely accurate in her valuation. Her advice was spot on and incredibly helpful throughout. What really stands out is her communication, always clear, timely, and reassuring. She made us feel completely at ease and genuinely valued as clients. Her professionalism and dedication were second to none. Because of Charlotte, I wouldn’t consider using any other agent. I have no hesitation in recommending Beresfords, all thanks to the exceptional service we received from the wonderful Charlotte. She truly couldn’t do enough for us! Kind regards, mary tierney
5/5
TrustpilotFirst class service start to finish
My partner and I could not be happier with Beresfords, in particular Alice! The experience in finding a home was stress-free and we were well informed by Beresfords during the whole process. I love how personable the team had been, whilst maintaining a very professional approach. I can’t sing Alice’s praises highly enough, she helped to keep things moving along, provided updates regularly, and has such a positive outlook. She made sure the whole team were updated so communications with her colleagues were easy as well (Steve was a great help also!) I would definitely recommend Beresfords to anyone looking to find a new home, and am very thankful that Alice made this all happen so easily! Thank you very kindly!
Hi MattI wanted to reply to you personally to thank you for taking the time to provide us with such detailed feedback regarding your recent dealings with us. I am so pleased that you found our staff supportive throughout the entire process, especially Alice. It's great that you would definitely recommend Beresfords to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleHighly recommend Stuart Walker! Very responsive and professional. He has been brilliant in the lead up to the purchase on our first house and kept us updated which helped put our minds at rest during the quiet times. The whole process from viewing the property to exchanging contracts only took two months. We couldn’t be happier and recommend Stuart to everyone :)
Many thanks Shay for the fantastic review for Stuart, Branch Manager at our Brentwood office. I am pleased to hear you were impressed with the level of service received as I know how hard Stuart works, from the first point of contact onwards. With many years of experience, he would have been perfectly placed to deal with any issues that may have arisen as the sale progressed. Thank you for the 5 star award and kind recommendation, we wish you many happy years in your new home. Alison Horsley, Customer Service Manager
5/5
TrustpilotExcellent Customer Service
We would like to personally thank Ross Young for the smooth running of the renewal process this year which was carried out in a very professional and timely manner for both Landlord and Tenant. All parties were kept fully informed and updated at all stages which ensured an entirely stress free renewal for all concerned.Well done Ross, keep up the good work and we look forward to working with you in the future.
Hi JulieI really appreciate you finding the time to provide us with your feedback following your recent dealings with our tenancy renewals team. It's great that you found the approach of Ross both professional and efficient. It is so important that in such situations all relevant parties involved kept you updated on a regular basis. I know that Ross will be very grateful for your positive comments.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRoss in the Renewals Team at Beresfords…
Ross in the Renewals Team at Beresfords played a key role in resolving a recent rental issue with a tenant. His understanding of current legislation and industry practice significantly contributed to reaching a satisfactory outcome. I really appreciated Ross' professional yet sensitive approach in dealing with this matter.
Hi Christine, Many thanks for your recent feedback. I am pleased that Ross was able to help you to resolve recent issues with your tenant, which meant it was cleared up and resolved efficiently with a satisfactory outcome for you. I know he will be very thankful for your kind words regarding his help and assistance with this. Please do not hesitate to contact us again if we can be of any further help in the future. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotGreat Experience - Rental
Really good and consistent communication from Eleanor and the team at Beresford. It was very easy to arrange a viewing and Rylie kindly showed us around 4 different properties on the day and took time to even show us some places twice. The whole experience went very smoothly and although we didn’t go for a property to due a change in our own circumstances this time, we will hopefully be back in touch and look forward to working with them again in the future.
Hi MegMany thanks for providing your positive feedback. I am pleased that our lettings team in Brentwood were able to assist you efficiently in your search for a suitable property. Despite your change in circumstances, we will look forward to assisting you again in the future.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotJazmin was very efficient in making the…
Jazmin was very efficient in making the checkout and maintenance process and smooth as possible
Hi Ammen Thank you so much for providing us with your recent review. I am pleased that Jazmin was able to ensure that your checkout procedure proceeded swiftly and smoothly. I know she will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotChris was very helpful.
Chris was very helpful throughout the process. He secured a tenant quickly with a good rental income.
Hi Gillian Thank you for providing us with your recent feedback. I was pleased to read that you found Chris to be efficient and helpful during your recent dealings with him, and that he was able to secure you a suitable tenant quickly. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
1/5
TrustpilotBeresfords and Sanders cant be trusted. AVOID THEM.
Beresfords reccomend a solicitors called Sanders who are in the same building as themselves. There was a total lack of communication between the two of them from the start. My prospective buyer pulled out of my house sale after a fairly long period of time, and i feel that both parties could have helped me more with alot more communication with me to pre warn me. Just prior to this my solicitor as well as beresfords were keen for me to pay my solicitors fees for the initial searches to be done on my next property.. I paid them over £300 reluctantly as i wasnt sure if the buyer for my house was serious in her purchase of my property. I explained this to both of them as I was worried the buyer could well pull out and i didnt want to take the risk of losing my money. Subsequently the buyer did pull out and now i have to pay the full fee to their solicitors even though theyve done the initial searches. Over £1000. I feel both beresfords estate agents and Sanders Solicitors have let me down alot. I would not reccommend Beresfords or Sanders at all. Im sad to say this as this was my 1st experience of selling my property and its been a bad and expensive experience for me . Both parties cant be trusted. They are liars. Truth.
Hi Mr Taylor,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with individuals concerned, it would appear there is further information relating to how events unfolded throughout this transaction. I understand your buyer instructed a central heating and water surveyor to inspect your boiler and this was then condemned, despite you confirming to all members of staff the boiler had been serviced. We reassured your buyer and they stayed with you but when they subsequently asked for a builder to visit the property and you declined, they withdraw from their purchase as this gave them further cause for concern. Please note, it is vital all parties are transparent throughout the process to ensure the smooth progression to exchange. As a result of your frustrations, which were not helped by the reasons I have outlined, the Branch Manager became your main point of contact during this transaction.We appreciate communication with Sanders could have been better and this is disappointing to hear as they are our solicitor of choice. This is unacceptable and we will be providing feedback to ensure this does not happen again. Should you wish to discuss the matter further with me, please feel free to contact me at a.horsley@beresfords.co.uk.Alison Horsley, Customer Service Manager
5/5
TrustpilotBeredford is amazing
Our experience with Beresford has been such an easy journey, Danny was super efficient with our enquiries and was very professional. We let Danny know that this was our first move, and he's been nothing short of patient and understanding with us. We've bombarded him with questions and Danny always responded to us quickly. We met with Eleanor on the day of the viewing and Eleanor was super friendly, and also extremely knowledgable with the property and gave us the reassurance we needed. Thanks guys! It's been great working with you :)
Hi MaggieThanks so much for taking time out to provide your detailed feedback. I was pleased to read that Danny and Eleanor have been professional and supportive throughout your lettings journey. I know that they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotJazmin was really helpful and…
Jazmin was really helpful and accommodating to my requirements.
Hi Phil Thank you for posting your recent feedback. We very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotHad a great experience in my time with…
Had a great experience in my time with Beresfords as a letting agent for my rental property. They were always happy to assist with any queries I had - helpful and reassuring with knowledge and expertise. Lauren Johnson in particular was an excellent point of contact - thanks for all your help and words of wisdom Lauren!
Hi Sarah, Thank you for providing us with your positive feedback regarding the service you have received from us as a landlord, whilst renting your property through us. I am pleased that you have found our team in Upminster to be helpful and knowledgeable, and always able to assist you with any queries or questions you may have had. We very much appreciate your kind words and look forward to working with you again in the future. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotRylie and her team made the whole…
Rylie and her team made the whole process of letting out my property seamless , with great communication, regular updates and advice. An all round pleasant experience
Hi Lee Thank you for posting your recent feedback. I was pleased to read that Rylie provided a great service and was able to assist you in making the whole process of renting out your property a much easier one. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings
4/5
TrustpilotWilliam was polite
William was polite, respectful and i had no issues with him being in my home. Beresdords on the whole are always polite and deal with matters effectively and quickly.
Hi Anita, Thank you for your feedback. I know that William will be grateful for your kind words and 4-star rating regarding his recent visit to your home. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotStaff support
Lauren has been the most helpful supportive and knowledgeable person I have ever come across in the many companies I have dealt with in trying to sort my late father’s estate. She is upbeat and sincere. A true credit to your company. And because of her I am more than likely put the sale of my rental properties in your hands.
5/5
TrustpilotNice fast service no messing around
Nice fast service no messing around! Chris Mitchell is the man
Hi Bobby Thank you for providing us with your recent review. It was great to read your comments regarding Chris from our lettings department in Upminster. I am pleased that he provided you with a fast and efficient service and I know he will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotGreat ambassador for Beresfords
Rylie has been a great ambassador for Beresfords - pulling out the stops to secure me a new tenant. It wasn’t easy as we had a couple of false starts, both due to tenants changing their minds and in one case just simply not answering messages to chase progress. But finally Rylie found a family who loved my old home. She has been super efficient, helpful and supportive. When we met in person she was the model of a letting agent professional. New tenants due to sign contract in 2 days time - thanks to Rylie.
Thank you for taking time out to provide us with your feedback, having recently dealt with Rylie who works in our lettings department at Brentwood. I was pleased to read that she has been proactive in finding you suitable tenants and remained in contact throughout the process in a prompt, efficient and professional manner. I know she will be very grateful for your kind words, as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAs a landlord of a property in Upminster
As a landlord of a property in Upminster, I was advised by Hannah Grant that my tenants had advised they wish to vacate my property two months earlier than the 12 month term. I was happy to accept their wishes, but I was also considering about selling, plus if I decided to re let, then believed I could achieve a higher monthly rent. Hannah was fully understandable and agreed based on the current rent, higher rent should be achievable. Hannah is based in Brentwood and said she would advise the Upminster Branch Manager (Charlotte Micallef) that I would be in Upminster that day and would call in to discuss a valuation as well as possible reletting. When I met Charlotte she was up to date with what I wanted to discuss and also got Hannah on the phone who also wanted to make a couple of points. Hannah put all this in an email. The next day Hannah called from Upminster to advise my tenants wanted to stay an extra month, which was fine. Hannah was understandable of my requirements, knowledgeable of the market in terms of sales and letting. Hannah was excellent in liaising with me, my tenants, Charlotte and Havering Lettings, as Lauren Mobsby was also up to speed. Hannah was a very pleasant lady to deal with.
Hi Mr. Taylor,Thank you so much for providing us with such detailed feedback following your recent dealings with your lettings team at Upminster, but especially Hannah. We always try and encourage our staff to go above and beyond wherever required, so as to ensure that both landlords and tenants are happy. I am so pleased that on this occasion everyone was satisfied with the final outcome. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleVery good. Thank you so much Riley for keeping us in the loop, all your help and being so prompt in responding to emails/ telephone calls etc. We appreciate it! Have a good day.
Hi Ananda It was great to read your feedback regarding Rylie in our lettings department at Brentwood. I know she will be happy to hear you have been satisfied with the service she has provided, and her communication with you has been consistent throughout. We very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotProfessional customer service highly recommended
Professional and helpfull.The agent Gabby sent me an email regards the property and arranged a viewing for me. Her Collegue James was waiting for me. He show me the property and properly explained to me all details I need. I like this property, it is one bed flat with a perfect conditions to live. Fresh and decorated inside. Highly recommend agent Gabby and James from Beresford letting agency. They demonstrated excellent product knowledge during that visit, which helped me feel confident. Thank you so much for your professionalism!
Hi Totka,Thanks so much for providing us with your detailed feedback following your recent dealings with our lettings department in Chelmsford. I was pleased to read that you felt the team demonstrated excellent product knowledge and remained professional throughout. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleThe customer service I got from Rylie & Adam during before & during my moving was really goood,they helped me with any questions I had and made sure I was attending do I couldn’t thank them enough I would recommend them Thank you guys you’ve been a great help !
Hi Shikaila Thank you for your recent review. I was pleased to read that Adam and Rylie were on hand to assist you efficiently during your recent move, and were able to answer any questions or queries you may have had regarding the process. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotProfessional, friendly and timely
All interactions with Ross have been professional, friendly and timely. Ross always responds with information and useful guidance, and ensure that deadlines are not missed. Where we have sought his advice, he replies quickly and in detail. It is a pleasure to work with Ross.
Hi John Thank you so much for providing us with your feedback regarding the service you have received from Ross who is part of our renewals team. It was great to read that he keeps you fully up to speed, and is informative and swift in his responses to any queries and questions you may have. I know he will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
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Yes. In The Trusted Agent 2026 awards: Beresfords, Brentwood won Gold; Beresfords, Chelmsford won Trusted Agent; Beresfords, CO1 won Trusted Agent; Beresfords, Colchester won Trusted Agent; Beresfords, Upminster won Trusted Agent.
