Beresfords at Brentwood reviews

Hi AaronThanks for your positive comments following your recent dealings with Rylie. I was pleased to read that she was both helpful and professional throughout.Steven BondManaging Director - Residential Lettings

Hi ColinWe really appreciate you taking the time to post your recent review. I am pleased that you found the approach of our lettings team professional. We always strive to provide the best level of service to each and every one of our customers.Steven BondManaging Director - Residential Lettings

Hi DoreenThanks for taking the time to provide us with your feedback following your recent dealings with your local lettings department. I am pleased that our team made sure that everything proceeded for you without issue and that you were pleased with the condition of the property which you have rented from us. I hope you enjoy living at the property and wanted to express my personal thanks for your 5-star rating.Steven BondManaging Director - Residential Lettings

Thank you so much for taking the time to post such a detailed review. I am so pleased that Karen and her lettings team in Havering met your expectations. Regulation is a big part of our industry now and it is so important that letting agents ensure that their landlords comply, otherwise they could be left exposed to possible prosecution and financial loss. We are all very appreciative of your positive comments and 5-star rating and hope to be acting for you for many years to come.Steven BondManaging Director - Residential Lettings

Hi Sisekelo Thank you for taking time out to post your recent review. It's great that Christine was prompt and efficient during your recent dealings with her and you have been happy with the service you have received. We very much appreciate your 4-star rating. Steven Bond Managing Director - Residential Lettings

Hi ValentinaThanks so much for taking the time to provide your detailed feedback, having recently dealt with our lettings department in Chelmsford. I was pleased to read that the team have answered all of your questions effectively and assisted you throughout the process.Steven Bond Managing Director - Residential Lettings

Hi Henry,Many thanks for leaving your positive feedback. It is great to read that you have had a good experience with our lettings team in Brentwood, but especially Hannah. I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Rebecca,I was disappointed to read your recent comments contained on Trustpilot. This is not a review platform we subscribe to, but nonetheless I wanted to reply to you regardless. I am surprised that our staff were dismissive when you contacted them, but apologise if your felt this to be the case. Please rest assured that as a business we have no pre-set idea of the type of tenants we want to rent to. Ultimately, it is our landlords decision. However, this is certainly never based on a tenants accent or nationality and in most cases they would not meet or speak to them. Chelmsford is a natural migration point for many people moving out of the Capital and we currently rent to lots from the East End of London. I myself come from Plaistow and I am very proud of that fact! I’m pleased that you have managed to find a property elsewhere and I'm sorry that your experience of dealing with us was poor on this occasion. Steven Bond, Managing DirectorResidential Lettings

Hi Anjana,Many thanks for your kind words regarding Tom and Kris who are part of our lettings team in Chelmsford. I know they will be very grateful for your feedback and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Deepa, Thank you for taking the time to leave your 5 star award for the sales team at our Brentwood office. They are all focused on providing the best possible customer care, keeping all parties updated regularly throughout a transaction. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi TochukwuThanks for your feedback and I am pleased that Tom was able to assist you effectively when you contacted us.Steven BondManaging Director - Residential Lettings

Hi Sangeetha, Many thanks for your recent feedback following your dealings with Ryan in our lettings department at Brentwood. I am pleased that everything was processed effectively without issue. Steven Bond Managing Director - Residential Lettings

Hi EmilyWe appreciate you taking the time out to post your positive comments following a recent visit to your property by one of our Inventory Clerks. I know that Ryan will be very grateful for your kind words and thank you from all of us for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi HollyThank you so much for posting your recent review on Trustpilot. I am pleased that you were impressed with the service provided by Alice within your lettings team at Maldon. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Khodor,Thank you so much for taking time out to post your review. It was great to read your positive comments regarding the service provided to you by our lettings team in Chelmsford. I know all the staff will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi Ufuoma Thank you for posting your recent feedback. It's great that you have been happy with the service from our lettings team in Brentwood and we all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Ramon,I just wanted to reply personally following the recent feedback that you posted, having dealt recently with our letting team at Upminster. Its great that both Lauren and Karen in particular 'worked their magic' to resolve sensitive negotiations between both key parties involved, that ultimately delivered a positive outcome for all. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Phillip Many thanks for providing your recent feedback. I am pleased that our local lettings team in Brentwood kept in regular contact with you during your search for a suitable property to rent. I know our team will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

Hi JokeMany thanks for your feedback. I was pleased that you were impressed with the service provided by Eleanor throughout the application process and I know she will be very grateful for your kind words. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi JackieThank you so much for taking the time to provide your feedback. I was pleased to read that our respective lettings teams both in Braintree and Witham have helped and supported you with your recent transaction. It's great that everything reached a satisfactory conclusion and I know that both teams will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Dear Mr Forbes Following my investigation into the above. Firstly, the property visit was not in the height of the pandemic, as all property visits were cancelled during that period. When the restrictions were partially lifted Government guidance was that property visits should take place again. However, our property inspector was very busy on the day in question and forgot to put on her mask and gloves when she got out of the car. As you are fully aware, we have already dealt with this issue when it arose back in November last year when we apologised for the human error, and you thanked me at that time for looking into it. You were present for the visit and you would have been within your right to refuse entrance to her. Beresfords are very strict and take great care in tying to protect everyone during this dreadful pandemic, including our own staff. With regards to the issue with the keys, it was agreed between yourself and the landlord that they could visit with keys and Danny, (Beresfords' representative) was also present on the Thursday, 3rd June, as you were not living in the property at the time. It was our understanding that (confirmed by yourself above), you had already vacated the property and had moved to Kent. They felt that they left the property secure by locking both front door locks due to the fact that the property was empty, and to ensure that they complied with the terms of their house insurance policy, in line with the tenancy special conditions on securing a property when it is left vacant. They were not aware that you did not have the mortis lock key with you, as this was not relayed to us by yourself when the visit was confirmed. I have also spoken to the Manager on your comment that he laughed at you and he has advised that was definitely not the case. Bernie Barcham Director - Lettings Division

Hi GN,I note that you have recently uploaded a 1-star review on Trustpilot. Although this is not a review platform we subscribe to, I still felt it appropriate to respond regardless. Firstly, I apologise if you felt the level of service provided by Beresfords failed to meet your expectations.In the case of the laminate flooring, prior to your tenancy commencing the landlord had agreed to deal with this, but thereafter they changed their mind. We did express our concerns to the landlord at that time, but struggled to gain a further commitment from them to provide the required authority to proceed with the required works. We continued to push for a change in their position, but unfortunately it took some considerable time to gain a commitment from them to deal with this. As far as the fence is concerned, I can confirm that in our experience the large majority of landlords do not actually know which fence falls within their area of responsibility and we as agents would have no way of establishing this unless we had sight of the deeds. Despite our efforts to try and receive more specific information in this regard, this was not forthcoming.Just prior to tenants moving out of a property we always undertake a check-out inspection, and this is designed to establish the overall condition of the property at the end of a tenancy and pick up any points which may require attention. Should there be certain items that we believe need to be rectified, we have to refer this to the landlord concerned and gain permission to secure quotations. Once received we would normally propose a deduction from the tenants deposit if deemed appropriate, but by law, until such signed authority is received from both landlord and tenant to acknowledge the actual amount of any deposit being refunded, we cannot release any monies back. This is not a company policy but a legal requirement. Unfortunately, it can take some considerable time for the required written approval to come back to us which can be frustrating from our own perspective, as quite rightly tenants become frustrated at the length of time being taken to return any monies owed to them. From our own perspective, we would much rather be able to return the monies straight away as there is no financial incentive whatsoever for us to do otherwise. However, unfortunately we are governed by specific legislation. As a result, agents often receive bad press for the delays in deposits being returned, when invariably if they adhere to the law, delays become unavoidable.I fully appreciate your frustration but hope that my explanation goes some way to clarify our company's position in this instance.Steven Bond - Managing DirectorResidential Lettings