Beresfords at Brentwood reviews

Hi Roger, Many thanks for the 5 star award and positive comments for the team at our Brentwood office, and in particular Carl and Anita. With many years of experience between them, your transaction would have been in very safe hands during these challenging times. They are committed to providing the best possible customer care and will do everything within their power to progress a deal through to exchange and completion. We really appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi AshleyThank you for providing your feedback. I was pleased to read that Lauren promptly resolved an issue that arose and answered all the queries you raised. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi John, Many thanks for the 5 star review for Jacob, Director of Office at our Shenfield branch. Jacob is committed to providing the best possible customer service and leads by example. With many years of experience, you will have been in very safe hands. Thank you for your kind comments, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi ValentineThanks so much for taking the time to provide us with your feedback. It's great that you would not hesitate in recommending us to others and we all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings

Hi Hedson I just wanted to reply personally to your recent review. I was pleased to read that you were impressed by the swift response and the time taken by Sarah Jones when resolving your issue and we are all very grateful for your 5 star rating. Steven Bond - Managing Director Residential Lettings

Hi JenniferMany thanks for providing your feedback and 5-star rating. I am pleased that you were impressed with Alice and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi Jonathan,Thanks for your feedback. I was pleased to read that our lettings team in Chelmsford worked effectively throughout the rental process and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings

Hi Francesco, I was so pleased to read your positive comments about Cameron. It is good to hear that with his assistance, everything progressed for you without issue. We are all very grateful for your 5-star rating. Steven Bond, Managing Director, Residential Lettings

Hi Amy, Many thanks for taking the time to post your review. I was pleased to read that you found the service provided to you by our lettings team in Brentwood to be quick and efficient, but especially Ryan who you found particularly helpful and friendly. I know he will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi MustafaThanks so much for taking time out to provide us with your feedback following your recent dealings with Hannah. I am pleased that everything was explained clearly and that the related process was straight forward. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings

Hi Athol,I just wanted to thank you for taking time out to provide your feedback and I am pleased that our local lettings team impressed. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Dear Hayley and DavidI have seen a copy of your recent review posted on Trustpilot. Although this is a review platform we do not subscribe to, I wanted to reply regardless. The reason the deposit has not been returned to date is due to the general condition of certain parts of the property following your departure at the end of your tenancy. As a result, the landlord instructed us not to return any of your deposit until such time as relevant quotations had been received from contractors to put things right. Legally, letting agents cannot refund monies to tenants until such time as both landlord and the tenants concerned have agreed a mutually acceptable compromise. I understand that Elaine West, a member of our lettings team has spoken to you (Mr) on Tuesday and Thursday of this week, and is doing her very best to resolve this matter as soon as possible. The landlord has committed to come back with the findings of the quotations early next week so let’s hope that at this point both parties will be reasonable and come to a sensible arrangement, which in turn will enable us to return some of your deposit. We hope that you now appreciate agents have to follow a legal process in such instances, and in some instances it can take a considerable period of time to reach a final conclusion. Steven BondManaging Director

Hi James, We all very much appreciate your kind words and are pleased that everything proceeded smoothly for you. Steven Bond Managing Director - Residential Lettings

Hi Alex,Thank you for leaving your positive feedback. I was pleased to read that Alice has been efficient and helpful throughout your dealings with her and that you found the overall experience to run smoothly. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Matt I am pleased that our local lettings team were able to find you a suitable property to rent and that you found the application process both fast and efficient. It's great that you would not hesitate in recommending the team to others. Steven Bond Managing Director - Residential Lettings

Hi Ose,So pleased that you were impressed with Debby and that she dealt with you throughout in a professional manner. I know she will be very grateful for your kind words and we all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Theresa Thank you for your recent feedback. I am pleased that our lettings team in Brentwood have been efficient and helpful during your recent dealings with them and it is great that you would not hesitate in recommending us to others. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Ryan Many thanks for providing your feedback. I am pleased that we managed to find you a suitable property to rent and that our lettings team progressed matters in a proactive manner so that you could move in without issue. We are all very grateful for your kind words and 5-star rating. Steven Bond, Managing Director, Residential Lettings

Hi AnikaThanks so much for providing us with your feedback. I’m so pleased you were impressed with our service and that everything proceeded without issue.Steven Bond Managing DirectorResidential Lettings

Hi GretaI noticed that you left a recent review on Trustpilot which is a site that we do not subscribe to, however, I still felt it appropriate to reply. I am sorry if you felt our staff were dismissive during a recent telephone call. In some cases landlords are very specific in terms of the criteria that they require, especially regarding tenants with pets. As I am sure you will appreciate, we follow the instructions of our landlords in this regard. Currently demand from prospective tenants is outweighing supply, and we know that many tenants are becoming frustrated at continuously missing out on properties. We try to do our very best for all of them but can only match one set of tenants to each property. I will discuss with the relevant branch the circumstances surrounding your comments, as a positive customer experience is very important to us..Steven Bond - Managing Director Residential Lettings

Hi Abaker,We appreciate you finding some time to provide us with your feedback. I am pleased that you found Lauren helpful when renewing your tenancy and we are all very grateful for your 5-star rating.Steven Bond Managing Director - Residential Lettings

Hi Nigel Thank you so much for finding a few minutes to provide us with your feedback. I am pleased that you have been impressed with the service provided by our lettings team in Brentwood and it's great that we have been working for you for more than 20 years. I would take this opportunity of thanking you for your consistent custom over the last two decades, we very much appreciate the business that you provide to us. Steven Bond Managing Director - Residential Lettings