Trusted Agent profile · Brentwood
★★★★★
1,082 reviews across 2 platforms
77 - 79 High Street, Brentwood, CM14 4RR
Beresfords's office in Brentwood, at 77 - 79 High Street, is rated 4.7 out of 5 across 1,082 reviews on two platforms, including 348 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards Beresfords won in 2026.
Tell us what you need and we'll put you in touch. Beresfords at Brentwood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brentwood.
The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
TrustpilotLauren was extremely helpful with…
Lauren was extremely helpful with organizing the renewal of our tenants
Hi Abaker,We appreciate you finding some time to provide us with your feedback. I am pleased that you found Lauren helpful when renewing your tenancy and we are all very grateful for your 5-star rating.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotBillericay Beresfords were excellent
Billericay Beresfords were excellent. They were helpful from start to finish. A special mention to Rebecca who was lovely and is an asset to the branch.
Hi JamesThanks so much for your positive comments regarding our lettings team at Billericay, especially Rebecca. We are pleased that we were able to assist you on this occasion and are all very grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
4/5
GoogleBeresfords have managed my property for over 20 years. I always find Beresfords’ staff to be helpful and their advice ensures the smooth running of the tenancy.
Hi Nigel Thank you so much for finding a few minutes to provide us with your feedback. I am pleased that you have been impressed with the service provided by our lettings team in Brentwood and it's great that we have been working for you for more than 20 years. I would take this opportunity of thanking you for your consistent custom over the last two decades, we very much appreciate the business that you provide to us. Steven Bond Managing Director - Residential Lettings
5/5
GoogleGreat service by team members . All my enquiries were handled very quickly and my special thanks to Ms Hannah she is very polite and approachable .
Hi Leena Thank you for taking the time to post your recent review. It was great to read that you have been happy with the service provided by our lettings team in Brentwood and that they responded quickly and efficiently to your enquiries. I know that Hannah in particular will be very grateful for your kind words, as we all are for your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotGreat Service
Karen and her team at Beresford's Upminster have been fantastic. They are very responsive and resolve issues quickly and efficiently. I would recommend using their services.
Hi AliThanks for your positive feedback. I know that our lettings team in Upminster will be very grateful for you kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotKate is always friendly & reassuring…
Kate is always friendly & reassuring and takes any of our concerns into consideration. They’re always promptly addressed.
Hi NamritaYour feedback is very much appreciated. I was pleased to read that Kate, one of our senior Inventory Clerks was friendly and professional, listened to some of your concerns and promptly addressed them. I know Kate will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleSwift, professional and amazing!
Hi Otome Thank you for posting your recent review. We all appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotWould just like to say Hannah from the…
Would just like to say Hannah from the Brentwood team has been a pleasure to speak to with any queries or problems I’ve had.. her customer services and care is outstanding and her willing to help and solve anything really stands out Hence why I making the point to write this review todayThanks again Hannah
Hi Gem,Thanks so much for taking time out to provide us with your feedback. I was pleased to read that Hannah has assisted you effectively throughout your recent transaction and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleLucy the mortgage advisor is absolutely fantastic and very helpful!
Hi Ken, Thank you for taking the time to write a lovely review for Lucy. It was our pleasure in being able to assist you and look forward to speaking with you again in the future. Marion Hubbard, Mortgage Service Centre Manager
1/5
TrustpilotTerrible to Tenants
Although a model tenant for the last 4 years, Beresfords have treated my family and I terribly in handling our departure from rented accommodation. We were made to feel like second class citizens during the departure process with Beresfords' staff demonstrating incredibly poor communication and a blasé attitude to tenants rights as per the Tenancy Agreement. Even after leaving the property and having acceptance from the Landlord for the full return of the security deposit, Beresfords' staff continually avoid communication and appear intent on delaying the process for the speedy return of money owed. I rather suspect and in light of recent communication (or lack of), Beresfords will have a complete disregard for this Trustpilot review. However, they should consider that today's renter could be tomorrow's purchaser and I for one will avoid using Beresfords at all costs.30th November (day 20 after departing property)Further to Beresfords' response to my posting on TrustPilot a little over a week ago, it is with continued disappointment that nobody from Beresfords has contacted me since. This lack of communication and the ability to show any willingness to resolve issues further reaffirms my belief that Beresfords has a complete disregard towards tenants and their rights. After receiving a response from the Company's MD you would had least thought that someone from Beresfords may have provided my wife or I with an update. But I guess this must be the company's ethos for handling us meager tenants.
Dear Mr HarrisonHaving read the contents of your review, although we reply to every single review I felt compelled to respond to yours personally. Naturally I was concerned at some of the comments made and having investigated the matter further reply as follows. We would never treat anyone, be they tenants or a landlord with any disrespect but if you felt this was the case on this occasion then I sincerely apologise. My understanding is that neither yourself or any member of your family were actually present on the day of check due to Covid restrictions so I would be keen to know more about why you felt our staff made you and your family feel like second class citizens. I’m happy for you to provide more information in this regard and then I can investigate further. My direct email address is sb@beresfords.co.uk . I must disagree with your comments regarding the return of your deposit. As an industry we are tightly controlled by certain regulations. In terms of deposits, letting agents cannot return a deposit to a tenant until all parties (landlord & tenant) have agreed to any specific amount being returned. This cannot be based merely on verbal agreements as the legislation dictates we must have written confirmation from both parties. To speed up this process we request written confirmation by way of an electronic signature. We conducted our check out inspection on 11 November then prepared the relevant report which was subsequently sent to both parties within a few days. On the 18th November having digested the contents of the report the landlord verbally agreed to return your deposit. They were then sent a document to sign electronically the same day but as of close of business on Friday we were still awaiting return of this. We have chased the landlord twice since Wednesday and I can see from our internal records that our staff have been keeping you fully updated. We will of course continue to chase until such time as the relevant authorisation is received. Often letting agents get ‘bad press’ over this issue but I hope my explanation above provides a more detailed overview as to why it is not as simple as just returning funds on the final day of the tenancy, and to a certain extent is out of our hands if we are awaiting information or confirmation from clients. As a business we always try to act professionally and within appropriate guidelines, but in situations like this it sometimes works against us which is a real shame. Please rest assured we will continue to chase the landlord for a response and return your funds immediately upon us receiving the required written authority from the landlord.Steven BondManaging Director, Residential Lettings
1/5
TrustpilotUnabashed liars
Just called me at 9.30 am after a viewing request and proceeded to tell me that I should not be with my Mortgage broker (without asking who they were) because they have access to “only a handful of lenders, five at the most” whereas Beresfords have the only brokers with access to every lender. When challenged, by asking, “So Beresfords have the best brokers in the entire country, the only ones with more than five lenders”, I was asked, “Why are you doubting me?”. Because it isn’t true, that’s why. I object to being woken up with dishonesty and whilst used to every single agency attempting to sell their broker services, beginning your dialogue with flat out, nonsense and lies. No thanks. Viewing cancelled.
Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted towards the end of last year. I am naturally concerned and disappointed with the comments made within. As a business we invest significant time and money into training with a view to delivering consistently high levels of customer service and I apologise if we have let you down on this occasion. Our clients benefit from a full range of services that we are able to offer and these will be outlined when dealing with an initial inquiry. Our independent mortgage advisors offer free advice and there is no obligation. Whilst we would encourage people to 'shop' around for the best possible deal, it is ultimately the client's decision as to whether they take up this option.Unfortunately I am unable to locate your file details to help me identify any concerns. Please could you contact me with further information on a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager.
5/5
GoogleWilliam Hazard the estate agent is very Friendly, polite, showed me a nice place. Has a lot of patience, provided clear instructions for all my concerns
Hi Ajitkumar Thank you for your recent review. It's great that William was able to assist you efficiently and answered any concerns you had during your recent dealings with him, whilst looking for a property to rent. I know he will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings
5/5
GoogleI was very impressed with the efficient and professional manner of the letting team at Beresford in the obtaining of a new tenant with such speed for my flat, the handling of the tenancy documentation, and the inspections carried out on my flat. I was kept informed by your colleagues of the progress of the tenancy arrangements on a very regular and friendly basis. Beresford fully deserve their 5 star rating.
Hi John I just wanted to reply to you personally having read your recent review. I am pleased that we managed to find you suitable tenants very quickly and that thereafter everything proceeded without issue. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
1/5
TrustpilotBad agent
I brought my house through Beresford and it was a terrible purchase, it’s was sold through the Witham branch yet Colchester branch just would not butt out. When it came to sell my property I looked at different estate agents, like Hart in Witham, against my better judgement I went to Beresford and decided to give them the chance to redeem themselves. This was the worse thing I could have ever have done. I listened to Olly from Witham telling me his facts and telling me his promises and it started off ok, 3 viewers all booked in for the first Saturday it was on the market! I thought this is wonderful.... 3/4 weeks later no viewers, no board outside, no window display presents, no call backs, no feedback. But apparently I have been having 119 clicks through Rightmove, I have asked them to remove the virtual tour of my house, as I feel this is a lazy selling tactic, to buy a house you get a feel for it by viewing in person, also my partner phoned up and asked for information on the house, they never asked his name, or contact details and they did not push for a viewing, it was all very laid back! When I phone the next day and told them, someone I know had enquired they told me that they were sending him details of our house and they stated I was a liar when I said this was not the case, I’d sat next him while he was on the phone listening to absolutely everything!!After speaking to the office on different occasions I was told I would receive a call back the next day, nothing! I wish I had off gone to Hart and let them sell my house. I feel Beresford ruined the marketing on my house and now the ship has sailed for fresh good marketing as I was promised with Beresford. Also after speaking to Netanagent, it turns out Beresford are a 1% agent however they have charged me 1.25%. Avoid this agent at all costs! I want my contract with them cancelled with immediate effect.EDIT= Regarding the reply below from Beresford’s, I can safety state now that the whole company is based on lies and deception. Even more reason not to trust this amateur outfit! Oliver valued my house and none of my feedback was regarding price! One star is not even good enough for this joke and waste of space company!
Hi Trina,Having read your review, I am naturally concerned and disappointed with the comments made within. Following an appraisal of your file and subsequent conversations with the individuals concerned, I understand we marketed your property at the price you requested which was above our recommendation. Feedback gained from viewings which took place, also indicated the property to be overpriced. A property will sell if it is realistically priced. Given we are your third consecutive agent, I hope your next agent is able to achieve the interest you require. We have excellent tools at our disposal to assist with the marketing of any property, paramount during these uncertain times with Covid. Some people are reluctant to physically view and are therefore reliant upon virtual tours to assist them. It is a shame your property did not get maximum exposure as a result of your request for the tour to be removed.As you are aware from our discussions prior to this review, the fee quoted to you by an external company is not a figure we have set. This is set by the external company whom we have not given instructions to. Should you wish to discuss the matter further, please contact me on a.horsley@beresfords.co.uk. I look forward to hearing from you. Alison Horsley, Customer Services Manager
5/5
TrustpilotAs always beresfords billericay branch…
As always beresfords billericay branch are the best. They do their job to the best and 5 star service at any time. I am associated with them for last 11 years !!
5/5
TrustpilotEveryone was really friendly
Everyone was really friendly and helpful, especially Eleanor, and we had a smooth process with applying for and renting a property.
Hi DanielI appreciate your feedback and I am pleased that you found the approach of our lettings team in Brentwood both friendly and helpful. It is also great that everything proceeded smoothly for you.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotA professional experience
I have had a few dealings with Chloe regarding the maintenance of my rented property. She was very good in keeping in touch and made sure my requests were carried out in a professional Manor.
Hi IreneThanks for taking a few moments to provide us with your feedback following your recent dealings with Chloe. It's great that she remained in touch on a regular basis and responded to your queries in a prompt and professional manner.Steven BondManaging Director - Residential Lettings
5/5
GoogleBeresfords Brentwood found us the perfect buyers, serious and proactive, one viewing sold off market. Would not go with anyone else.
Many thanks Candice for the great review for the team at our office in Brentwood. The team work proactively to match quality buyers to property and it is pleasing to hear they found you suitable purchasers very promptly. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
GoogleLauren has just sorted out our tenancy renewal for our 3rd year in our current flat. She emailed us with plenty of notice before the end of our tenancy and was very quick to respond after we accepted with information regarding new contracts. Cannot fault the team at Berefords, they're incredible to rent with.
5/5
TrustpilotHannah's courtesy call
Hannah took the trouble to contact us, when there is no immediate business reason. This kind of service, over a number of years, has retained our good opinion of Beresfords. Equally, when I needed the services of the sales department, Hannah referred me onwards, and Charlotte in Upminster contacted me almost before Hannah had finished talking to me. First class.
Hi John,We really appreciate you taking time out to provide your feedback. I'm glad that you were impressed with the service provided by both Hannah and Charlotte. I know they will both be very grateful for your kind words, as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotA consistently good service over many years!
I'm a landlord and have been working with Beresfords for more than 15 years! They are pro-active in finding high quality tenants and the process through to moving them in is always very smooth. I use their managed service and they deal with everything for me in a prompt and professional manner. These guys know their stuff and are very approachable. I would certainly recommend them and personally wouldn't go anywhere else!
Hi Mr StowersMany thanks for taking the time to post your recent review. It is so pleasing to read such positive feedback considering how long we have been acting as your letting agent. Our staff always strive to go above and beyond for our clients and I am delighted that you would recommend us to others. On behalf of Beresfords can I thank you sincerely for all the business that you have provided to us over so many years. Rest assured, it is certainly never taken for granted.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotJames at Beresford's was excellent and…
James at Beresford's was excellent and professional throughout my viewing of property and renting the property. He responded quickly to questions asked and made me feel well come. I attended the office today regarding a query he was excellent in explaining leading me to the right path and felt really comfortable.I will always use Berefords.
Hi Albert,Thank you for taking the time to leave your positive review. I know James and the rest of our lettings team at Chelmsford will be very grateful for your kind words and 5-star rating. We look forward to working with you again in the future.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThomas and Abby was amazing
Thomas and Abby was amazing! They helped us find our forever home and kept us updated on our progress. Highly recommend
Hi BillieMany thanks for taking the time to leave your review. I am glad your experience with us was a positive one and it is great that you would recommend us to others. I know that all the team in Chelmsford, but especially Abby and Thomas will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotWe use Beresfords to manage our let…
We use Beresfords to manage our let property. They’re a friendly and professional team. We can always get in touch with the right person when we need to and there’s good general communication. It’s a relief to know that they keep us updated on all our responsibilities as landlords and I feel they have always acted as fair and honest intermediaries between us and our tenants.
Hi MamMany thanks for your detailed review. I was pleased to read that our local lettings team are looking after your rental investment and remain in regular contact with you, especially in terms of updates regarding your legal responsibilities. We are all very grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Beresfords at Brentwood won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Beresfords at Brentwood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brentwood.
