Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCustomer Service
I've had some difficult tenants over the last 12 months. During that time Hannah has always gone above and beyond to try and resolve the issue. Hannah really cares about what she does and is always the first person I think of going to when I have a problem. Amazing Service.
Malcolm · 4 October 2023
Agent replied · 29 October 2023
Hi Malcolm,It is always great to read that our staff have gone above and beyond with their services for our clients. I am sorry that you have had some difficulties with your tenants over the past year, but I am glad that Hannah was able resolve your issues and that you would not hesitate in working her again in the future. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotUsed Beresfords for fully managed let
In order to let a property, went with Beresfords on a fully managed basis. All staff very helpful, several are Landlords themselves - so have the experience required. Service seems 100% so far, very impressed. Initially tried another well known high street agent who just didn't cut it on the service side. The staff seemed rather young and somewhat inexperienced, yet Beresfords the polar opposite from this!
Dan · 21 March 2022
Agent replied · 30 September 2023
Hi DanMany thanks for your comments regarding the service provided to you when choosing Beresfords to let your property. It is good to hear that you have been impressed with the service provided and that you have found the experience of our staff to be above and beyond that of other agencies you have dealt with. We appreciate your feedback and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Service
I found Tom and James to be professional and friendly while we were looking for a rental. They helped us understand the process, supported our search, and very clearly explained the next steps. Our queries were answered quickly as well. Thank you!
Genusha · 15 April 2024
Agent replied · 24 August 2024
Hi GenushaSo pleased that Tom and James were both friendly and professional when helping you find a suitable property to rent. I know they will be very grateful for your kind words as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service and quick result
Customer · 11 September 2025
Agent replied · 26 September 2025
Thank you for providing your recent feedback. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBraintree Branch
Just to say a big thank you to the lettings team at Braintree Branch for being so helpful with the propertywe rented out through them. Particularly the last yearDebbie was outstanding with her support and help with so many things and to the other memebers of Beresfords Braintree including Kate who did an excellent job regarding the last checks and arrangements and her understanding of our situation.
Kim · 1 March 2022
Agent replied · 30 September 2023
Hi KimThanks so much for the positive comments contained in your recent review. I was pleased to read that our lettings team in Braintree were helpful and supportive throughout the transaction. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleFriendly efficient service
Ali · 26 September 2025
Agent replied · 26 March 2026
Hi Ali
Thank you so much for taking the time to post your review. I am pleased that you have been happy with the service provided by our lettings team in Brentwood and I know they will all be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotFantastic letting agents
The team at Upminster deliver a very good service, they are fantastic, friendly and very supportive. From calls from Cameron to check everything is going well to the amazing support given by Lauren, I cannot praise them highly enough for the support they have given me. I would highly recommend Beresfords to anyone looking for a letting agent, definitely the best one I have ever dealt with.
Vicky · 1 February 2022
Agent replied · 30 September 2023
Hi Vicky,Thank you so much for posting your review. I was pleased to read that our lettings team in Upminster met your expectations and were very supportive throughout the process. It is great that you would recommend us to others and I know that the team concerned will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent work done by Chelmsford Lettings Team
As always, excellent work done by Danny, Abby and the team at Chelmsford Lettings Branch, recently.
Rashmi · 27 June 2022
Agent replied · 6 July 2023
Hi RashmiMany thanks for posting your review. It is pleasing to read that you have been satisfied with the service provided to you by our lettings team in Chelmsford. They will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAwesome Amy!
Amy always provides first class service when carrying out our inspections. Helpful and knowledgeable about all things property related, I would recommend her in a heartbeat.
Charles · 17 December 2024
Agent replied · 26 December 2024
Hi CharlesThanks for your feedback following Amy's recent visit to the property which you rent. I am pleased you found her helpful and knowledgeable and it's great that you would not hesitate in recommending her to others. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThank you so much for the amazing…
Thank you so much for the amazing inspection, the lady who came to check our home was delightful and very kind, she took our water pressure problem into account quickly and even spoke a little to my daughter giving her advice on her new braces since she was in pain. im very pleased with how the inspection went.
Agnieszka · 26 January 2023
Agent replied · 6 July 2023
Hi AgnieszkaI just wanted to say many thanks for your positive feedback and 5-star rating following a recent visit to your property by a member of our lettings team.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExtremely helpful
Adam, Holly and Hannah have made the process of moving into our next flat so seamless and easy! They have responded to any queries and questions that we have in a very timely manner and I would highly recommend beresfords
Daniel · 26 April 2024
Agent replied · 24 August 2024
Hi DanielThanks for taking time out to provide us with your feedback following your recent dealings with our lettings department in Brentwood. Its great that you found our internal process seamless and easy and that team acted promptly and efficiently to your queries. We all very much appreciate your 5-star rating and the fact that you would highly recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleYour representative Mr. William shown as a first class attendance . efficient and nice guidance.
Fadwa · 7 May 2025
Agent replied · 26 March 2026
Hi Fadwa,
Thank you for your kind words regarding William at our Brentwood lettings office. It is great to know that he provided you with a friendly service, and met your needs during your dealings with him on this occasion. We all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
Trustpilotvery professional team
Karen and Amy are very professional and gave me an impressive confidence to rent my house with Beresfords. As a Landlord leaving abroad, the must important thing for me is to feel secured that my property is well managed . And I totally feel that with Karen, David and Amy
Agnaldo · 15 September 2023
Agent replied · 30 September 2023
Hi Agnaldo,I really appreciate you taking time out to provide us with your feedback. So pleased to read that Karen and the rest of her lettings team impressed you throughout the process and as one of our landlords you feel reassured that your investment property is in safe hands. Rest assured we will continue to look after you and appreciate the business that you continue to provide to us.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleExcellent team highly recommend Stuart Cheryl and Carl who worked extremely hard to push our sale through.would recommend and use in future.
Anne · 28 May 2021
Agent replied · 28 May 2023
Hi Anne Marie,
Thank you for your 5 star review. We really appreciate you taking the time to share your experience with us. I am pleased that you were impressed by the level of service provided by the team at our Brentwood office. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager.
★★★★★ 5/5
GoogleIt has been amazingly efficient. From the day of our enquiry and viewing to putting our offer. The process was quick and Beresford staff extremely professional and friendly. We are pleased with the kind of service we received.
Tebuho · 29 May 2024
Agent replied · 27 August 2024
Hi Tebuho
Thank you for taking time out to post your positive review. I was pleased to read that you have been happy with the service provided to you by our lettings team in Brentwood and that the process was quick and efficient. We all appreciate your 5-star rating.
Steven Bond
Managing Director- Residential Lettings
★★★★★ 5/5
TrustpilotWe recently sold our family home via…
We recently sold our family home via the team in Upminster. From the outset the process was managed professionally. We accepted an offer at the asking price after a couple of months. All in all we are pleased with the way this has been managed and have no hesitation in recommending the team.
Andrew · 14 June 2023
Agent replied · 6 July 2023
Hi Andrew,I just wanted to reply personally to the comments contained within your recent review. I was very pleased to read that our lettings team in Upminster have operated in a professional manner throughout and that they managed to secure you an offer at your asking price. It is great that you would not hesitate in recommending them to others and we are all very appreciative of your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCorrine was very professional and made…
Corrine was very professional and made the whole process so easy. I highly recommend using Beresfords.
Linsey · 15 April 2022
Agent replied · 30 September 2023
Hi LinseyThank you for taking the time to post your recent review. I am pleased that you found Corrine professional and it is great that you would recommend Beresfords to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotMet Jay during a property viewing and…
Met Jay during a property viewing and was thoroughly impressed by his professionalism. He patiently answered all our questions and expertly guided us through the rental process. Thanks, Jay, for your exceptional service!
Elizabeth · 13 August 2024
Agent replied · 24 August 2024
Hi ElizabethThanks for your review. I’m pleased Jay impressed when you dealt with him and that he answered all your queries.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotEleanor Scott: Excellent Customer Service
We had been searching for a house to rent for a while, because we needed to move house at the end of December, 2022. Then, we came across Eleanor Scott at Beresfords, Brentwood. She is incredibly effective in assisting clients. She is very polite and nice. She was very dedicated in helping us find a house to rent.
Dr · 16 December 2022
Agent replied · 6 July 2023
Dr CThank you for posting your recent review having dealt with our lettings team in Brentwood recently. Clearly, Eleanor Scott made a positive impression throughout the process and it is great that you have recognised her personally within your review. I know that she will be very grateful for your kind words and we all very much appreciate your 5-star rating.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
GoogleIts currently a lockdown of COVID-19 and i had a problem at my property. During such a time Paul and Adam have shone through to help me resolve my issues. Cannot praise these guys enough for their commitment during this time!!!! The guys have been supportive and efficient and i can honestly say the service is second to none!!!!!! GREAT service and i would only ever use these guys!!!!!!!! Thanks again - Nick
Nick · 28 May 2020
Agent replied · 28 May 2023
I just wanted to reply directly to your review. I was pleased to read your comments complimenting our lettings team at Brentwood. It is great that you were impressed with our service and would only use Beresfords in the future. They are a great team, with most having worked for the Company now for many years and I know they will be very grateful for your positive comments and 5 star review.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords are a wonderful Estate Agency
Beresfords are a wonderful Estate Agency to work with. They recently rented out my property and I have been extremely impressed with their service. Lauren especially has been wonderful, keeping in contact with me regularly and providing great advice. She found some new tenants very quickly and her service has been very professional.
Verity · 25 May 2023
Agent replied · 6 July 2023
Hi Verity,Thank you so much for taking time out to provide us with your feedback. I am pleased that you have been impressed with the service provided to you by our local lettings team and it is great that we have found you some quality tenants very quickly. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWhy consider any other agent
I had a very awkward tenant who wanted to vacate at short notice without payment - Karen EW was very knowledgeable and ensured that the matter was resolved without having to litigate. Furthermore she went to extraordinary lengths to help me secure a new tenant.Beresfords have acted for me for over ten years and I cant see why i would consider any other agent.
Mr · 30 March 2022
Agent replied · 30 September 2023
Hi Mr PThanks so much for posting your recent review. It is a shame that we all had the experience of dealing with a difficult tenant, but I am pleased that Karen utilised her skills and experience to help you navigate through this difficult situation. Having been a client of ours now for some considerable time, can I put on record our sincere thanks for all the business you have provided to us over that period of time.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA most professional and friendly…
A most professional and friendly service by Debby and her team.
Peter · 29 October 2022
Agent replied · 30 September 2023
Hi PeterMany thanks for taking the time to leave your review. I am glad you found our lettings team at Braintree to be professional and friendly in their service to you, and I know they will all be very grateful for your kind words.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
GoogleFinding a flat to rent was quick and efficient. The guidance through the paperwork was very straightforward.
Calum · 26 March 2025
Agent replied · 23 October 2024
Hi Calum,
I am so pleased that our lettings team in Brentwood were able to source you a suitable property to rent quickly and that our application process through to a successful completion was straight forward.
Steven Bond
Managing Director - Residential Lettings
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