Beresfords at Brentwood reviews

Hi DeborahThanks so much for posting your recent review. I am pleased that you were impressed with the approach adopted by Lynn and I know she will be very grateful for your kind words. We all very much appreciate your 5 star rating.Steven Bond - Managing DirectorResidential Lettings

Hi Rich, Many thanks for the great review for Domani who is based at our Brentwood office. She will really appreciate you taking the time to post your 5 star award and kind comments. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi SKThank you for posting your recent review. I am pleased that your experience of dealing with us at a recent viewing was a positive one and that Rebecca took the time to explain everything to you. It is great that you would recommend us to others and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Elizabeth,I was pleased to read that your experience of dealing with us, and in particular with Hannah was a positive one. There can sometimes be the occasional issue which arises during the process and in such instances our staff are always encouraged to adopt a pro-active approach to resolving them swiftly for our clients. Thank you for taking the time to provide your feedback.Steven BondManaging Director - Residential Lettings

Hi StephenI was so pleased to read your comments within the recent review you posted. Becoming an investment landlord for the first time is naturally a daunting experience but we always try to provide the right advice and support from the very outset to ensure a landlord's aims and aspirations are fulfilled on an ongoing basis. It's great that Karen and her team at Upminster offered the right advice and I hope that we can continue to deliver results for you at the level required for many years to come. We all very much appreciate your kind words and it is fantastic that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings

Hi Jane,Many thanks for the 5 star review for the team at our Chelmsford office. The team work tirelessly to provide the best possible customer service and have remained available throughout these challenging times. They will guide and support, from the first point of contact through to exchange and completion, keeping all parties regularly updated. Your kind comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager

Hi Rommel Thank you for posting your recent feedback. I was pleased to read that Geraldine and her colleague were professional throughout their recent visit to your property to carry out an inspection. We all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings Managing Director

Many thanks Steven for your 5 star award for Luke who is based in our Brentwood office. Luke works hard to ensure the sales process is as smooth as possible and will appreciate your kind comments. He will look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Stella, Thanks so much for taking time out to provide us with your positive feedback following your recent dealings with our lettings team at Brentwood. I know that Rylie in particular will be very grateful for your kind words, as we all are, and the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Stella, Thanks so much for taking time out to provide us with your positive feedback following your recent dealings with our lettings team at Brentwood. I know that Rylie in particular will be very grateful for your kind words, as we all are, and the 5-star rating. Steven Bond Managing Director - Residential Lettings

Dear Cumali I have read with interest the comments contained within your reply. Firstly, I am very sorry that you felt we misled you upon expiry of your initial tenancy term and wanted to explain our position in a little more detail, as agents often receive ‘bad press’ when they are merely following a defined legal process. A few months before a tenancy is due to reach the end of its initial term, we ask both the landlord and tenant if they want to renew the tenancy for another term thereafter. There is no legal obligation for either party to do so and in this instance your landlord confirmed that they did not want to renew beyond the 12-month term. They are not legally obliged to provide a reason and did not do so on this occasion. In reverse, had you have decided not to renew and move on elsewhere, then you would have been perfectly entitled to do so providing you gave the correct amount of advance notice. I fully appreciate that in such instances it can be really annoying from a tenant’s perspective, as you need to put plans in place quickly to find an alternative property and pack up all your belongings all within a relatively short period of time. However, both landlords and tenants’ circumstances can change during a tenancy which can ultimately affect their decision making at point of renewal. I hope my explanation provides a clearer overview of the process, and please be assured that our staff will always try to assist tenants in such situations in finding alternative accommodation. Steven Bond Managing Director, Residential Lettings

Hi Many thanks for posting your recent review. I am pleased that you found Lauren's approach both professional and friendly and that the overall process was simple. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Thank you for your 5 star review. We really appreciate you taking the time to share your experience with us. I am pleased that you were impressed by the level of service provided by Domani in our Brentwood office and will pass your kind comments on to her. Thank you for the recommendation. Alison Horsley, Customer Services Manager.

Hi Yvonne Thank you for posting your recent feedback. I know that Rylie will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Bill,We appreciate you taking time out to provide your feedback having dealt with us recently. I am pleased that Rylie assisted you effectively throughout your transaction and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi JDesMany thanks for taking time out to post your feedback. I was pleased to read that your recent experience of dealing with us has been a positive one and that our personnel (especially Abby), were quick in responding back to you, and dealing with any queries.Steven Bond Managing Director - Residential Lettings

HI Anne,Thank you for posting your feedback. I was so pleased to read your comments and I am glad that you recognise the benefit of using our fully managed service. We always strive to make the entire process as stress free as possible for both landlords and tenants alike. We all very much appreciate your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings

Hi MichaelHaving read the contents of your updated review, I wanted to reply to you personally.Firstly, whenever we negotiate a new transaction, during the process we ask every tenant if there are any specific requests or changes that they would like to make to the property, as this is normally agreed as part of the contract. Having reviewed your individual file, it is clear that at the time you did not request that any changes be made. Shortly after moving into the property, I understand that you have made a number of requests for changes and we are always happy to oblige, subject of course to the landlord agreeing to these changes.I would ask you to appreciate it is not just a question of securing a simple yes or no answer from the landlords. There are often a number of conversations taking place between all relevant parties, and once agreed we have to complete various items of paperwork to ratify any amendments that have been requested and agreed. In terms of notifying you in advance of our standard charge to deal with such matters, I just wanted to point out that specific reference is made to this, not only within the initial Terms & Conditions that you would have signed prior to proceeding with an application, but also within the formal Tenancy Agreement itself. I only mention this, as I did not want you to think that we had implemented such charges without making them clear at the very outset. I hope my explanation helps clarify things in a little more detail from our Company's perspective and I hope that you are able to agree all of the required changes with your landlord, and then enjoy your time in the property.Steven BondManaging Director - Residential Lettings

Hi KimThank you for your kind words regarding Lauren. I know she will be very grateful as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi JamesThank you for your positive comments regarding Sarah. I am pleased that you feel she offers sound advice and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi CumaaliI note that you have previously posted a separate review some time ago regarding the same issue and I did provide you with a detailed response at the time. Since then, our internal filenotes clearly indicate that Kate, our Inventory Clerk has made concerted efforts to resolve the dispute between yourself and the landlord over your deposit and regular contact has been maintained with you throughout. Due to the inability of yourself and the landlord to reach an amicable agreement, our recommendation has been that you lodge an independent claim via the Property Ombudsman. They will then conduct a completely independent review of the situation and make a decision based on the facts in terms of what funds from your deposit, be it all, part or none should be returned to you. As explained in my previous reply, letting agents are not legally permitted to release any funds back to a tenant until such time as a mutual agreement has been reached between the landlord and the tenant. I genuinely hope that you are able to resolve this matter once and for all at the earliest opportunity.Steven BondManaging Director - Residential Lettings

Hi RichardThanks for taking time out to provide us with your feedback. I'm pleased that you found the process from start to finish to be seamless and stress free, and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings

Hi Serena, Thank you for taking the time to leave your review. I am pleased that you were happy with the service provided to you by our lettings team in Brentwood, but especially Kate who I know will be particularly grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings