Trusted Agent profile · Brentwood
★★★★★
1,082 reviews across 2 platforms
77 - 79 High Street, Brentwood, CM14 4RR
Beresfords's office in Brentwood, at 77 - 79 High Street, is rated 4.7 out of 5 across 1,082 reviews on two platforms, including 348 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards Beresfords won in 2026.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
GoogleI've used Beresfords' services more times than I can remember in the last five years, and they've always been excellent. They are always extremely professional and diligent, and everyone who works for them is friendly and helpful. They do a great job of communicating and keeping us, the tenants, and the landlords well informed. Thanks especially to Hannah. She communicated in a straightforward, timely, courteous, and professional manner. I highly recommend them.
5/5
TrustpilotJames Annetts is an handsome…
James Annetts is an handsome hardworking staff that’s active in helping clients at all time. Good knowing him and Kris very helpful colleague.
Hi OlayinkaThank you for your positive review. I know James and the rest of the lettings team at Chelmsford will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotVery disappointed landlord
I am a portfolio landlord and used Beresfords in Brentwood to find and reference a tenant. I will not use them again. Their rental valuation for my house was top end. When I queried it they said the market was 'buoyant' and they were confident. I specified that I wanted a regular working family. A succession of prospects were put forward, some did not meet my criteria, some failed referencing. I brought another agent in who recommended a significantly lower valuation. Beresfords followed suit, lowering their valuation and immediately resulting in more interest. They put forward a 'couple' with a child who passed referencing. 2 days later the couple hadn't moved in and the male confided they were not living together and wanted to withdraw from the agreement, also citing an issue with the boiler. To cut a long story short a leaking pipe occurred the night the male decided to move his things in (he intended to occupy the house himself) causing a drama and him insisting on returning the keys and giving up the tenancy. Beresfords charged their full fee and refused any refund. I do not feel they fulfilled my requirements and that a partial refund was due. I feel their main concern was to maximise their fee.29.12.22 I note the response from Beresfords. The crux of my complaint is that I specified that I wanted a regular working family for my tenants. A couple with a young child were put forward but it emerged subsequently that they were not living together and therefore did not meet the agreed criteria. My view is that it was the nature of that relationship that was a major contributor to the failure of the tenancy. To date (end Dec 2022) I have still not received a formal response from Beresford's to my complaint.
Mr. Dowling,I was naturally disappointed to read the comments contained within your review and wanted to investigate this matter further and reply personally. In our view, the circumstances which you have sited in your review do not reflect fully the accurate series of events. The tenants which we sourced to which you refer went through the same vigorous referencing as any other others would do and this is undertaken by an independent specialist. In this instance, the tenants concerned passed their referencing without issue. The only reason there was a problem was that shortly after collecting their keys and moving in, the tenants had a domestic dispute and subsequently split up. As a result, they were unable to remain in the property together. Unfortunately, this is not something any agent could have anticipated. Certainly, throughout their application for a tenancy they gave no indication that there was a problem between them. Unbeknown to us, you subsequently decided to accept a request from them directly to surrender their tenancy, collected the keys and informed them that the deposit which they lodged with us at the outset could be returned in full. In such instances the normal process would have been for the landlord to have consulted with their agent before taking such action. Therefore, in the circumstances although we fully respect your decision, I consider it harsh to suggest that our staff acted inappropriately. I am sorry that on this occasion we have a different view of things but felt we should have the opportunity to respond to your comments hence this reply.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotCharlie was very helpful.
Hi SawanThank you so much for posting your review. I know that Charlie will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBrilliant service!
After working with Beresfords for some time now regarding lettings I am very pleased with the service they have provided.In particularly Lauren Wilson and Lynn Ray have been a pleasure to deal with! Regards,Roy Reeve
Hi RoyI very much appreciate you taking the time to post your comments and was pleased to read that you have been working now for some time with our lettings team at Billericay. It is great that your experience has been consistently positive and I know that both Lauren and Lynn will be very grateful for your kind words.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotLovely Lettings Team
Jack Sparkes has really been amazing with helping us find the perfect rental. When our perfect place didn’t go through, he was so reassuring that he would work hard to find another one that suited us amazingly. His colleagues Debby and Joe have also been so friendly and helpful with the entire process. Thank you team!
Many thanks for your positive feedback following your recent dealings with Jack. I was pleased to read that he made a concerted effort to find you another suitable property after your first choice failed to proceed to a satisfactory completion. I know Jack will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleBeresfords have been very prompt in responding to my calls and taking action to resolve any building works. A big shout out to Sarah Jones who has always been really helpful in organising any contractor call outs.
Hi Polly Thank you for providing your positive feedback regarding the service provided by our lettings team in Chelmsford. I know that Sarah Jones in particular will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings
5/5
GoogleWe have dealt with Beresfords many times and have always been extremely happy with everything.. All the staff in the Brentwood office are amazing ...thank you all ..especially Stuart , Carl, Daniel, Ollie and Domani ..you are a great team and a credit to the company !
Hi Anna Thank you for taking the time to leave such a great review for the team at our Brentwood office. With many years of experience, the team work extremely hard to ensure they are delivering the best possible customer service. They will very much appreciate your 5 star award and kind comments. Thank you for sharing your experience, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.
5/5
TrustpilotCannot fault their customer care
Cannot fault their customer care, from start to finish a really professional and efficient service. Many thanks to Gillian Cooper, Christine Sorrell, Abby Johnson MARLA and Kirsty for their help and coordination in finalising a letting.
Hi GaryMany thanks for the positive comments contained in your recent review. I am pleased that you were happy with the service extended to you by our lettings team based in Dunmow. I know that everyone at our end will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
Googleall enquiries dealt with very promptly
5/5
GoogleGeraldine Henley who visited our rented property for inspection was very friendly, approachable and happy to help with any issues.
Hi Claire I wanted to respond to your review personally to say thanks for the positive feedback regarding Sarah. I am pleased you find her approachable and that she updates you on a regular basis. I know Sarah works really hard for all her clients and will always go above and beyond wherever there is a need to do so. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotExcellent service from Beresfords
As a Landlord I am very happy with the service and attention to detail from Beresfords. They are friendly, approachable and go above and beyond. They are only always an email or call away. The whole team are great, but I would like to specifically mention Lauren Johnson. She is patient and always willing to provide helpful advice
Hi AbidThank you for taking the time to provide us with your feedback. I am pleased that as one of our landlords you have been happy with the service provided by our local lettings team. We place a lot of emphasis on maintaining effective communication with our clients on a consistent basis and I am pleased that this has been noted by you within your feedback. Many thanks for the business that you continue to provide to us which we will never take for granted.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotNot a good experience
Unfortunately we did not have a good experience working with Beresfords, Hornchurch. Whilst they were able to quickly find an initial buyer for us, once that buyer pulled out they encouraged us to accept an offer from a second buyer that they hadn’t done their due diligence on. They were uncommunicative through the whole process, and when the second buyer unsurprisingly pulled out they tried to cover up the situation. We found the team to be very “salesy”, much more focussed on their commission rather than our experiences as clients. It was a very stressful time for us so completely appreciate that we were tense, but their lack of after sales care was notable. Overall we found them to be quite unprofessional. We went on to have an entirely different experience with other estate agents who ended up selling our property, and there was a big difference in how we were treated.
Hi Ellie-Marie,Having read your recent review, I am naturally concerned with your comments relating to the service you received from our Hornchurch office. I am sorry to hear you were disappointed and would like to gain a better understanding of how events unfolded throughout this transaction. When agreeing a sale, we will always fully qualify any potential buyers and only those in the right position, will be put forward to our sellers. It is extremely frustrating when a buyer pulls out of an agreed sale and whilst we will do our best to understand the reasons why, some people may not be transparent. Some sales will also fall through during the legal process for reasons beyond our control, despite being proactively progressed. You were extremely unfortunate to lose two buyers within a relatively short space of time which much have been very disappointing for you. Unfortunately, I do not know whether this could have been avoided without further information.Delivering a consistently high level of customer service is very important to us, and I would be keen to understand more about your recent experience. Please contact me on a.horsley@beresfords.co.uk and I would be happy to help.Alison Horsley, Customer Service Manager
1/5
TrustpilotDisappointing
I am writing to share with recent property viewing experience with Beresford Chelmsford. I have come across the property that matches my interest in Rainford Avenue last weekend. I submitted my requested in rightmove.com and I got a call from an agent called Joe Wass to arrange a viewing on 2/11/2019 at 1430At 1230 i received a call from the agent to confirm the viewing and if I could make it at 1300 or if not to push backward to 1500. I told him I was not able to make it at 1300 as I am taking a bus to Chelmsford but I will make my way to the town earlier so that he can let me know once he is free. I was told the only way to contact him is via email or the land number.I reached Chelmsford town at 1311 and I sent him an email to say I am ready to view the property. Then i received a reply at 1403 from him that says "lets make it at 1430". I only saw his reply at 1425 which was probably my fault, after which i rushed my way to the property from town centre.It took me a while to find the property. And I had to cross a few busy roads. At 1437 while i was rushing to the property i received a call from a lady called Alicia who questioned me why i did not make it there on time while the appointment has been scheduled for a few days. And she said if I don't make it there in 5-10 minutes the viewing has to be scheduled for another day. I ran and followed the map that was attached in the email and it brought me to 115 Rainford Avenue. The gate was locked. I called back the land number again. It took a while for the girl to pick up the call who then asked my details : first name, surname, viewing time day and address. She also asked me to spell the address which is Rainford Avenue, and my first and surname (probably because my name is quite different). She put me on hold for a while and then told me I should go to 111b instead without giving me any help with the direction. I ran around the area trying to locate 111b with my walking umbrella as I am partially sighted. I saw a man with suit at around 1450 that quickly got into his car after he saw me (I am very sure he saw me as there was a brief eye contact) and drove off. I received a call from a private number around 1500 that turned out to be the agent and I was told that he had left and I need to arrange a new viewing appointment. Overall I have to say it was an unpleasant experience1. I feel the lady on the phone was unhelpful even though she was not rude. She made me spell every single thing that i said including the address and my names even though she just spoke to me few minutes ago. And i feel her tone was quite condescending. 2. I have tried to go to the town early to accommodate the time of the agent. But the time kept changing and I was informed about the final viewing time quire last minute via email (which i saw quite late). I would probably appreciate a phone call more if it is going to be last minute notice. 3. I do not understand why he decided to leave right after he saw me. It was a quiet place and there was no one else around. I was probably in a mess as I was panting after running around and carrying a walking umbrella in my hand due to my partial sight. But i do appreciate the fact that he called me to inform he has left instead of making me running around for nothing.I can see Beresford was awarded the best Estate Agency Essex and Trusted Service in 2018. I however was quite disappointed with my viewing experience.
1/5
TrustpilotDON'T RENT FROM THIS COMPANY - YOU'VE BEEN WARNED
As per many of Beresford’s other reviews online we are having similar issues.I have been renting for many years and have to say that I have not had any issues like this before, they are a nasty company to deal with.When you have an issue they will not deal with it and are rude, it gets worse, when you move out they will get the sherlock Holmes magnifying glass and find problems that was already there before moving in, Oh and by the way make sure that you don’t leave so much as 1 coat hanger in the wardrobe because you will be penalised.BERESFORDS EMAILDear *******We are now in receipt of the costs for the deductions your landlord is making from your deposit. The relevant issues in question with costs are summarised below. 1. Carpet cleaning and additional dusting as required. 2. Replace 2 x bulbs. 3. Replace reverse of letter box. 4. Replace broken socket in kitchen.5. Replace kitchen blind - Contractor attended to reinstate but this had been broken and no fittings were present. In summary: Total deposit retained: £1950.00Proposed deductions: £380.00Balance of deposit to be returned: £1570.00 Please confirm via email your acceptance of the above so that we can arrange the return of the balance due. OUR REPLYHi,We do not agree with the below deductions, in fact when you finished the checkout there was no mention of some of them until your return.CARPETSThe carpet is over 10 years old and smelt of dogs when we moved in, regardless to that even if the carpets were new then we wouldn’t be required to get them conditioned, deodorise and sanitised unless we had pets which we don’t, we was also only living there for around 10-11 months. Also you have not even provided an official invoice.COST = £0.00LIGHTBULBSI went back and replaced all the lightbulbs after you left as many were blown, another fault in the house, however it looks like 2 may have blown again which we offered to replace, we didn’t receive an answer from you. COST = £1.00 eachINTERNAL LETTERPLATEThis was never removed by us, why would we remove a letter plate, this was obviously another bodge job that just fell off, we did ask for you to let us know if it was in or around the drawers, NO replyCOST = £5.20BROKEN SOCKET IN THE KITCHENThis was never fixed to the wall, another bodge job in the house, because the fridge was covering it then it wasn’t an issue for us. (Please provide photo evidence of this being fixed to the wall on the original inventory.)KITCHEN BLINDThis fell of the first time we pulled the string and when trying to fit it back the brackets were not tight enough so we left it off, the blind itself isn’t damaged, the fittings are already fixed to the wall.COST = £0.00Total deductions we accept liability for are: £7.20We will now be proceeding with court action and contacting the tenancy deposit scheme, please note that we will also be claiming compensation for the issues listed below.There were a number of issues raised with Beresford regarding the property and this was also reported to citizens advise who advised we call out health and safety, which at the time I wished we did.Claim 1) Compensation for moving costs and expenses as well as stressed caused to Bianca who is heavily pregnant.Claim 2)Our Daughters hand was burnt taking cutlery out of the drawer, you sent in a contractor to simply Velcro the drawer shutClaim 3) A Panel fell of the wall onto our poorly 1 year olds head who not long underwent open heart surgery also damaging my Bose speaker worth hundreds of pound Beresfords response: The landlord is happy for you to glue the panel back on, not even an apology.Claim 4)No Heating for around 2 weeks, no alternative heating offered and no emergency plumber, totally unacceptable when you have 3 very young Children.Claim 5) We reported one of our kids being burnt in the shower, the thermostat had broken.Beresfords response: This will not be replaced, you have a bathClaim 5)We will be claiming for all the hours we have spent in dealing with the issues, seeking legal advice and stressed caused and loss of business at work due to absence.As you are aware we already took legal advice in the past and made a complaint to your manager in the Witham branch.The above shows the conditions that we were living in and we wanted out straight away, day by day we were finding many bodged issues which I’m sure your new tenants will also find and Beresford just did not want to help, absolutely appalling and unacceptable service. If the house was fit for purpose then we would have had no reason to move.I have CCD Braintree health and safety in on this email so they can record this on file.You will most certainly be hearing from us shortly.Regards
5/5
TrustpilotHaving dealt with Beresfords for almost…
Having dealt with Beresfords for almost 3 years, I have nothing but praise for their professional approach, advice and general customer care - in particular Christopher Dutton who has been more than helpful throughout.
Hi SarahThanks so much for taking the time to post your feedback. It was nice to read your comments and I am pleased that we have continued to deliver a consistently good service to you over the last 3 years. We are very grateful for the business that you continue to provide to us and for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotGreat Service and Support Throughout!
We were new to property letting. The team at Beresfords supported us through the whole process of preparing the property for letting (electrical inspections etc.), marketing, tenant selection and tenancy agreements.They also manage the property for us which takes all the stress away from us on a day to day basis.They are a very helpful, efficient and friendly team.We have just let a second property through them.
Thank you so much for taking time out to provide your feedback. I am pleased your initial experience as a landlord using our fully managed service has been positive. I was also pleased to read that our staff have been friendly, helpful and efficient throughout the process and it's great news that we have now let a second property through you. We look forward to a long and successful business relationship and are very grateful for your continued custom.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotEfficient and helpful
I had a very positive experience with Beresfords. James and the team were incredibly helpful and ensured everything went smoothly.
Hi SarahThank you so much for taking the time to provide us with your feedback. I am pleased that James and the rest of our lettings team in Chelmsford impressed you throughout your recent transaction, and that everything proceeded without issue.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotAdam and Rylie are fantastic very…
Adam and Rylie are fantastic very helpful. As an office a little poor at communicating I had to keep chasing to get updates.
Hi Nick, Thank you for taking time out to provide us with your feedback. I am pleased you were impressed with the approach of both Adam and Rylie, but disappointed to learn that you felt general communication and Eleanor's approach could have been better. Rest assured, I will be discussing your feedback with the Area Director in the hope of improving in these areas moving forward. Steven Bond Managing Director - Residential Lettings
5/5
GoogleMs Kate and Mr Adam were excellent in helping us to rent a house. The support and the follow-up was on time. I really appreciate them. Thank you
We appreciate you providing us with your feedback and I know our lettings team in Brentwood will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotOutstanding Service Excellence
Ross Young's approach to customer service is nothing short of exceptional. With his remarkable professionalism, immediate responsiveness, and intuitive understanding of our needs, he not only solved our problem but also reinforced why our trust in the company is well-placed. His leadership style is a benchmark for customer care.
Hi AmirThanks so much for finding the time to provide us with your feedback. I am pleased that Ross impressed you during your renewal process and I know that he will be very grateful for such positive feedback.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotWe had an issue with the heating
We had an issue with the heating, reported it to Jess and it was dealt with swiftly, excellent communication and follow up calls to ensure the issue was resolved . Thanks Jess, very impressive Peter C
Hi PeterI just wanted to thank you for taking the time out to post your recent review. I was pleased to read that Jess dealt with your heating issue in a prompt and efficient manner. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleEleanor and her team are super professional and helpful. They have made our renting smooth and quick. We are highly recommend them! Thank you for everything!
Hi Manee, So pleased to read that you found our lettings team in Brentwood both helpful and professional. It sounds like your transaction proceeded smoothly without issue, which is great and we all very much appreciate the fact that you would not hesitate in recommending us to others. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotGreat service
Rylie has been brilliant! Such a great help in looking for a property, and really friendly too
HI HayleyA belated thank you for providing us with feedback about Rylie following your recent dealings with her. I am pleased she was proactive in helping you search for a suitable property to rent and know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Beresfords at Brentwood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brentwood.
Yes. Beresfords at Brentwood won Gold in The Trusted Agent 2026 awards.
