Trusted Agent profile · Brentwood
★★★★★
1,082 reviews across 2 platforms
77 - 79 High Street, Brentwood, CM14 4RR
Beresfords's office in Brentwood, at 77 - 79 High Street, is rated 4.7 out of 5 across 1,082 reviews on two platforms, including 348 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards Beresfords won in 2026.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
TrustpilotBoth Tom and James were amazing!
Both Tom and James were amazing!! Helpful, efficient, friendly, very knowledgable and always happy to help … I have now moved into my new flat with complete peace of mind.Thank you so much 😊
Hi ShelleyI am so pleased that everything went smoothly for you and that the service provided by Tom and James exceeded your expectations. I hope you enjoy your time in your flat.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotProfessional letting service
We were very grateful to Kris and all the team - Tom, James and Abby - for all their help in letting our property. Despite our fair share of disappointments and frustrations with potential tenants, the team remained patient and professional throughout which helped us through the process. They communicated well and made every effort to find the perfect tenants for us.
Thank you for taking the time to provide us with your feedback. I am pleased that our lettings department in Chelmsford assisted you effectively in the letting of your property and it's great that they managed to find you more tenants in the end. I know the team will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotMaria sales team
Hi Maria Further to our conversation on the phone, I find the treatment from you very unprofessional.I have provided full information to you and your company with the details that the property is owned by a limited company.I am acting as a agent on the company’s behalf.You have my contact details and I have spoken to various people with no indication there was a problem with making a visit to the property for a valuation.I find this bizarre that your company with offices nearby to the property have caused such difficulties when three further agents have supplied the same information as you & also visited the property.
Hi Terry,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed review of our files, it would appear the property is owned by another individual and there is no record of you as a third party, whom we can liaise with. We have a duty of care to our clients and would not be able to carry out an appointment for someone else, without prior authorisation from the legal owner. If the legal owner wishes to contact us directly, we would be more happy to take instructions. It concerns me that other agents may have acted without taking the same care and due diligence. Should you wish to discuss this matter further with me, please contact me at a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager
5/5
GoogleVery professional. I would like to thank especially Eleanor who has been very nice and professional. I definitely recommend them for renting a flat.
Hi Nadia, Many thanks for posting your review. It was great to read that your dealings with Eleanor at our Brentwood office has been a positive experience and that you would not hesitate in recommending us to others. We thank you for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotCorrine, house inspection
Corrine came and done my house inspection today and it was a pleasure to meet her.Corrine was curtious, professional and talked through every aspect of the Inspection.Beresfords always gets top marks feom me.
Hi DebMany thanks for posting your recent positive comments regarding Corrine. I am pleased that you found her approach both courteous and professional. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleWe recently renewed our tenancy for a lovely flat in Brentwood. The renewals team (Sara Lipinski & Sophie Huson) and the lettings team (Paul Tuck) were super helpful in managing the whole process. But, I would also like to express my appreciation to the Property Management team (Sara Holliday & Vanessa Young), as well as the Inventory team (Kate Butler) for all their hard work during our first year. Once again, thank you Beresfords for all your hard work. Gen
Hi MG K Having read the contents of your recent review, I wanted to thank you personally for the positive feedback. We have a great lettings team in Brentwood who will always go out of their way to assist clients and we regularly receive positive comments about Sarah, our Property Manager. I am pleased that everything proceeded smoothly for you and that you have settled into your new home. I know the team will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotFriendly, courteous, and professional
Very satisfied indeed!Have been with them for some time and have no complaints.They are quick to respond, and are always friendly, courteous and professional - no more so than in one member of their team (Amy W) whose helpful and considerate approach marks her out as an ambassador for the company.
Thank you for taking time out to post your recent review. I am pleased that you have been satisfied with the service provided to you by our lettings team in Billericay. I know that Amy in particular will be very grateful for your kind words. We look forward to continuing to working with you again in the future.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotJoe Wass
Joe was very helpful and made the whole renting of my property out really easy and straight forward.
Hi Joe,Many thanks for taking the time to post your review. I was pleased to read that the process of renting your property has been straight forward and that Joe was helpful and provided you with a high level of service throughout. I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleWould like to thanks to Adam and Lauren for great support 😍😊 …
Hi Pothi Many thanks for taking time out to post your review. It is great that you have been happy with the service provided by Adam and Lauren at our Brentwood lettings office. I know they will appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotBrilliant!
An exceptional team at Beresfords (Upminster & Brentwood)! They perfectly balance great customer service with a focus on doing the right thing for the tenant and landlord. Experts in their field who make the whole experience, simple and almost stress-free. The central team is brilliant too. Always on hand to answer a question or provide some advice. They take such a pride in each tenant that they place and the work that they do. I always use them and they deliver every time!
Hi DesThanks for your positive feedback. I was pleased to read that our lettings teams in both Upminster and Brentwood have met your expectations and that you felt they acted appropriately for both landlord and tenant. I am delighted that you have used us before and will continue to do so. Everyone at our end is very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent service
We were really impressed with the service we received at Beresfords from Rob, Charlie and Ella. The team were professional, polite and so helpful. They supported us in finding a property suitable for us and they kept us informed along the process. The communication was brilliant. Charlie, Rob and Ella are a great team- thank you!
Hi NaomiWe really appreciate you taking time out to provide your feedback and it’s great that our lettings team appear to have delivered in terms of the service provided. Everyone at our end is grateful for your kind words and 5* rating.Steven Bond Managing DirectorResidential Lettings
5/5
TrustpilotJames Annetts is very responsive and…
James Annetts is very responsive and friendly
Hi EdwardThanks for your positive feedback regarding James. I know he will be very grateful for your kind words.Steven Bond Managing DirectorResidential Lettings
5/5
GoogleReally helpful and experienced, lots of sound advice with selling our flat. Communication was great, we never felt out of the loop and Stuart and the team in sales were very professional throughout. I would definitely recommend.
Hi James, Many thanks for the 5 star review and kind comments for Stuart and his team at our Brentwood office. With many years of experience between them, you would have been in very safe hands with your sale. The team are all focused on providing the best possible service and will appreciate you sharing your experience. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
1/5
TrustpilotUncaring customer service
I signed a contract with Beresfords Shenfield to sell my home in Autumn 2023 (along with with my joint homeowner wife). The sale was then delayed because my wife developed health problems that required hospitalisation. Over the proceeding year - I found Beresfords to be uncaring, unsupportive and uncommunicative, in helping us progress our house sale. After having my complaints dismissed by the Beresfords regional director, I am now making a formal complaint to the Ombudsman and would not recommend using this uncaring Estate Agent.
1/5
TrustpilotZero stars for this cowboy, rude agent. Buyer and sellers - avoid!
This is for the Hornchurch branch. Extremely rude service from Reece Auger there. Very unprofessional. This agent is dishonest, keep claiming other potential buyers put higher offers in when that's not the case. They rush buyers and then get upset if the sale doesn't go through and buyers look for other properties. That happens, sales fall through and if you're dishonest and rush buyers, that is more likely to happen. That leads to lots of sellers having issues too. I would not recommend using this agent to buyers or sellers. They cause problems and are losing clients because of it too. They put adverse notes on accounts after getting upset with them, very rude attitude and no idea how to speak to buyers and that is why they lose business. Don't go by the fake 5 star reviews they write themselves or get people they know to write. Stay away from these cowboys.
Hi Sarah,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with yourself and individuals concerned, I conclude there appears to have been a breakdown of communication. As I explained to you, time is of the essence with any potential purchase and a seller will expect to see the transaction progressing after accepting an offer. Unfortunately, after some weeks, we were yet to see any commitment from you. This indeed raised concerns, resulting in the re-marketing of the property which as you can imagine, was a disappointment to our seller. I do however accept a different approach could have been taken by the individuals involved and thank you for bringing this to my attention. Had the process been clearly explained to you when your offer was accepted, you would have been fully aware of the process and expectations. Please let me take this opportunity to assure you once again there are no adverse notes on your file. We pride ourselves on the quality of our customer care and I am sorry the level of service extended to you fell short of expectations. Your feedback is much appreciated and will help us to continually improve the service we offer.We look forward to assisting you again in the future and hope we can find you a suitable property to purchase.Alison Horsley, Customer Services Manager
5/5
TrustpilotThe service we received was absolutely…
The service we received was absolutely great right from inception all through to the move. Lizzie was always ready to support us all the way and also very prompt at responding to emails and phone calls. Thank you so much.
Hi TaoThanks for posting your recent review. I was pleased to read that you were impressed with the service provided by our lettings team in Upminster. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
GoogleI am a portfolio landlord and used Beresfords in Brentwood to find and reference a tenant. I will not use them again. Their rental valuation for my house was top end. When I queried it they said the market was 'buoyant' and they were confident. I specified that I wanted a regular working family. A succession of prospects were put forward, some did not meet my criteria, some failed referencing. I brought another agent in who recommended a significantly lower valuation. Beresfords followed suit, lowering their valuation and immediately resulting in more interest. They put forward a 'couple' with a child who passed referencing. 2 days later the couple hadn't moved in and the male confided they were not living together and wanted to withdraw from the agreement, also citing an issue with the boiler. To cut a long story short a leaking pipe occurred the night the male decided to move his things in (he intended to occupy the house himself) causing a drama and him insisting on returning the keys and giving up the tenancy. Beresfords charged their full fee and refused any refund. I do not feel they fulfilled my requirements and that a partial refund was due. I feel their main concern was to maximise their fee. I note the response from Beresfords. The crux of my complaint is that I specified that I wanted a regular working family for my tenants. A couple with a young child were put forward but it emerged subsequently that they were not living together and therefore did not meet the agreed criteria. My view is that it was the nature of that relationship that was a major contributor to the failure of the tenancy. To date (end Dec 2022) I have still not received a formal response from Beresford's to my complaint.
Hi Kevin I was naturally disappointed to read the comments contained within your review and wanted to investigate this matter further and reply personally. In our view, the circumstances which you have sited in your review do not reflect fully the accurate series of events. The tenants which we sourced to which you refer went through the same vigorous referencing as any other others would do and this is undertaken by an independent specialist. In this instance, the tenants concerned passed their referencing without issue. The only reason there was a problem was that shortly after collecting their keys and moving in, the tenants had a domestic dispute and subsequently split up. As a result, they were unable to remain in the property together. Unfortunately, this is not something any agent could have anticipated. Certainly, throughout their application for a tenancy they gave no indication that there was a problem between them. Unbeknown to us, you subsequently decided to accept a request from them directly to surrender their tenancy, collected the keys and informed them that the deposit which they lodged with us at the outset could be returned in full. In such instances the normal process would have been for the landlord to have consulted with their agent before taking such action. Therefore, in the circumstances although we fully respect your decision, I consider it harsh to suggest that our staff acted inappropriately. I am sorry that on this occasion we have a different view of things but felt we should have the opportunity to respond to your comments hence this reply. Steven Bond Managing Director - Residential Lettings
5/5
GoogleI have always found Lauren extremely helpful and efficient, and a pleasure to deal with.
HI Denise Thank you so much for posting your recent review. I know that Lauren and the rest of the team in Brentwood will be extremely grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotReally helpful and friendly
The entire Chelmsford branch, especially Tom, Alex and Danny, were incredibly helpful, friendly and open. They made what could have been a very stressful process feel managable and I would highly recommend them to friends and family.
Hi RowanWe really appreciate your feedback and I am pleased that our lettings team impressed and it is great that you would recommend them to others.Steven BondManaging Director - Residential Lettings
5/5
GoogleRyan is a delight to have round and frankly, I never thought I would look forward to a quarterly visit! Very polite, friendly and interesting to talk to. 10/10
Hi Sean, Thanks so much for your positive feedback following your recent dealing with Ryan. He is a very popular member of our team and I know he will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotExcellent Service From Debby & The Team
Excellent Service From Debby & The TeamDebby the lettings manager at Beresford has excelled, her responsiveness and professionalism have been superb. I wouldn't hesitate to recommend Debby and the team. Thank you, your support and contribution is really appreciated
Hi KatyThank you so much for taking the time to post your recent review. I am pleased that our lettings team in Braintree delivered a professional service and made a positive impression on you. I know that Debby and her team will be very grateful for your kind words and 5-star rating.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotRenting experience
This is our first time moving out to rent and Berefords have been so supportive and informative about the process. I am genuinely so happy with the service as they have done everything super fast and smooth. Thank you for all your hard work and making our experience very exciting.
Hi NehaThanks for your feedback and I am so pleased that you found our lettings team both informative and supportive throughout your first application for a tenancy. We all hope that you are very happy in your new home.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotJessica Reed at Beresfords - Superstar!
Jessica Reed at Beresfords Lettings/Property Management was proactive and kept me fully informed on the progress of a couple of overdue snagging items through to resolution. Happy tenant and landlord in good hands too.Great service - thank you!
Hi NimeshJust wanted to say thanks for taking time out to post your recent review regarding Jessica, our Property Manager. I was pleased to read your comments regarding her proactive approach to resolving any issue which arose.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRylie was always one call/email away
Rylie was always one call/email away. Very helpful throughout the whole process. Well done and thank you!!
Hi Milenkov,So pleased that you were impressed with Rylie when she assisted you recently throughout the lettings process. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Beresfords at Brentwood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brentwood.
Yes. Beresfords at Brentwood won Gold in The Trusted Agent 2026 awards.
