Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleEleanor Scott was extremely helpful in finding my new home. She did find me the perfect flat close to my work place, which was my wish. Many thanks Beresfords and Eleanor.
Ramchandran · 18 July 2023
Agent replied · 1 August 2023
Hi Ramchandran,
We really appreciate you taking time out to provide us with your feedback following your recent dealings with our lettings team in Brentwood. I am pleased that we found you the perfect property and that Eleanor in particular was helpful throughout the entire process. We are all very grateful for your kind words and 5-star rating.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
Trustpilotamazing service from lauren she is so…
amazing service from lauren she is so helpful and offers advice when needed - thank you beresfords and lauren
Deborah · 29 December 2025
Agent replied · 29 October 2023
Hi Deborah,
Thank you for posting your recent feedback. It is great that you have been happy with the service provided to you by Lauren and that she kept you fully informed throughout.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJack has been very helpful and kept us…
Jack has been very helpful and kept us updated throughout the process. Thank you 😊
Emma · 1 July 2024
Agent replied · 24 August 2024
Hi EmmaThank you for your recent review. I am pleased that Jack has proved helpful during your recent dealings with him and that he kept you fully updated throughout your application process.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBrilliant experience with Beresford’s
Brilliant experience with Beresford’s, Joe has been extremely helpful throughout the process… very helpful advice that has really helped in the decision making process! Thank you!
Scott · 16 November 2023
Agent replied · 31 December 2023
Hi Scott,So pleased to read your positive feedback. Glad that Joe was helpful throughout the process.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotScot flat.5
I recently rented a flat through beresfords .thanks to hannah / Holly and the team they made a very stressful job . Very easy .would recommend always .excellent team .
Scot · 5 August 2023
Agent replied · 27 August 2023
Hi ScotMany thanks for taking time out to post your feedback. I was pleased to read that Hannah and the rest of the lettings team at Brentwood assisted you effectively throughout the rental process, and it is great to know that you would not hesitate in recommending them to others.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotBeresford you can trust!
After a bad experience house hunting and purchasing a house in Essex, Ben from Beresford restored our confidence and helped us from start to finish with our purchase. His ability to deal with our expectations and frustration is remarkable!! Guys, if you need help buying or selling a house in Essex then Beresfords is definitely the estate agency to choose! There is no other like Ben, he sees to it that his crew follow up on everything from start to finish! I can't close this review without saying a big thank you to Alison Horsley for all her help too.
Ken · 28 June 2021
★★★★★ 4/5
TrustpilotGenerally a good experience
Generally a good experience. We wanted to step away as much as we could from the rental property and on the whole this has been achieved although they could do more to deflect tenant’s requests for minor repairs (which could usually be undertaken by the tenants easily and at little or no cost).
Mr · 5 December 2024
Agent replied · 26 December 2024
Hi DavidI am pleased that your experience of dealing with our local lettings team has been positive and that they have generally dealt with everything effectively on your behalf. I note your comments regarding tenants requests for minor repairs. We will always try to deal with minor requests ourselves directly with the tenants wherever possible, albeit in some instances we are left with no option but to seek landlord's approval, as ultimately it would be a landlord's money that we would be spending to rectify such matters. Nonetheless I am grateful for you providing us with your thoughts and we will be very mindful of this moving forward.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotTrust the rating or your experience?
Beresfords is not what they portray to be. (sweet at first, then the true colours are seen later)I've lived as a tenant on one of their properties for years, always keeping the place in the condition I received it in. However, they are EXTREMELY landlord-focused, to the point - "let's care a damn about our tenants, although they are the ones paying".In the peak of December winter, our gas heater (for heating and for hot water) stopped working., It took weeks to get an engineer from British Gas, but when they checked it out, they mentioned the landlord needs to service it, as its really old and does not function. Beresfords did nothing, we were left to use ice-cold water for several weeks. The property was poorly maintained (even our neighbours attest to this fact)On finally deciding to leave, (forced to leave) the landlord claimed our whole deposit - although we had the place cleaned up and the necessary fixes done (professionally at our expense (approx. £500+)Yet the landlord quoted bogus charges and tried to take all the deposit money - to which Beresfords was in full support off. (on challenging this, they agree to settle to close to nothing, as they knew they were trying their luck and wouldn't be able to justify this.IS THIS PARTIALITY WHAT ONE SHOULD EXPECT FROM AN AGENCY? I asked Melissa the lady we dealt with for a complaints contact, to which she hasn't yet replied. So much for customer service. Also like to point out a lady Lauren, her emails are so rude and condescending, I genuinely feel some of the staff need sensitivity training. (they talk to you like are an uneducated 10-year-old, who should obey whatever they say, to appease the landlord, even at unreasonable clauses.)The overall arrogance of the branch is appalling, I never want to be a customer of Beresfords ever again and will advise people to be extremely vigilant in dealing with them. They claim to be the best, so I'm not sure if the other reviews are even legitimate, but my experience speaks for itself and this is only to safeguard their next possible victim.
Neil · 3 June 2023
Agent replied · 6 July 2023
Hi NeilHaving read the extensive comments contained within your review, I wanted to reply personally having investigated the matter myself in more detail.Naturally, I am sorry that you felt that our staff were purely landlord focused whilst you were a tenant in one of the properties which we manage.Having reviewed the extensive filenotes I believe that our personnel have tried to assist you with any related issues that rose during your time at the property. Unfortunately, in certain cases particular situations were out of our direct control and we were dependent on other third parties to either make decisions on the next course of action, or contractors such as British Gas who we have no influence over whatsoever. At the end of your tenancy it was evident that there was damage incurred at the property which was deemed to be beyond normal wear and tear. The landlord concerned expected you to make some form of contribution towards the necessary repairs and Melissa played her part in negotiating between both parties to try and reach a mutually acceptable agreement. Therefore, to suggest that Beresfords acted inappropriately throughout your tenancy is, in my view, grossly unfair.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotReally smooth tenancy renewal
Really smooth tenancy renewal. Highly recommend Lauren Mobsby at Beresfords.
N · 17 September 2024
Agent replied · 29 October 2024
I am really pleased that the renewal of your tenancy went without issue and that Lauren Mobsby was effective in assisting you with this. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotUse Beresfords with confidence
We receive a fantastic service from Lauren and all the staff at Beresfords.We have rental properties in Billericay and whenever we require any assistance, they are always very responsive to all our requests and issues we need resolving, they deal with all of our renewals in a very timely manor and are always professional.
Adrian · 14 November 2024
Agent replied · 26 December 2024
Hi AdrianThank you for taking time out to post your positive review. It's great that you continue to find the service provided to you by our lettings team to be professional and responsive and that any queries or issues you may have are resolved quickly and efficiently. We appreciate the business you provide to us and look forward to working with you closely again in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
TrustpilotVery helpful
James has been very helpful in locating a property for me to rent all whist keeping me updated and informed every step of the way.
JM · 23 November 2023
Agent replied · 31 December 2023
Thanks for your recent feedback and I was pleased to read that James in our local lettings department has been very helpful in finding you a suitable property to rent and remained in touch with updates throughout the transaction. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotShould have read reviews before engagement
I made an offer (£530k) for a place in Godwin Avenue RM3 which was accepted. Chris Clarke put me forward through their mortgage affordability test, which they set up with their advisor. After which, he told me that the property will not removed from the market yet because the vendor has been screwed before. Little did I know that was their ploy to screw me up. He informed me they would take it off the market when I give him my mortgage broker and solicitor contacts. When I did, he said I have to get the evaluation booked before taking the property of the market. When that happened, Beresfords refused to remove the property of the market. They ignored my messages and calls. The times I got through, some Hollie picked up and claimed Chris was return my call but never did. Beresfords were carrying out viewings on the property even after Connells setup a date to carry out valuation. A week after they accepted my offer and days after valuation was booked, I get a call from Chris informing me to make another offer of £545k (an increase of £15k) as another person has done so and they are trying to be 'loyal' to me. I was upset as Beresfords had wasted my time and money, at this point I had invested over £1k for valuation and solicitor fees. I wasn't willing to match that offer, as I felt it was ridiculous and Beresfords acted without integrity and were unethical in their dealings with me. I was gazumped. A few days later, I got a call from Connells stating that Beresfords cancelled the valuation because I pulled out of the purchase. That was the straw that broke the camels back, not only are they unethical but they misinformed the third parties related to the deal.
Okey · 13 May 2021
★★★★★ 5/5
TrustpilotFantastic staff & customer experience
Alice, Paul Lynn & Ella were superstars
Tayo · 26 October 2024
Agent replied · 26 December 2024
Hi TayoThanks for your feedback and I am pleased that our lettings team in Billericay exceeded your expectations.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleI have used Beresfords at Brentwood for many years since I first let out my family home when I needed somewhere smaller. They have always been helpful friendly and efficient and have found me nice tenants promptly. Thankyou Adam and the Beresford Brentwood team
Zola · 26 March 2025
Agent replied · 28 May 2023
Hi Zola
It was great to read your positive feedback. I am so pleased that our local lettings team in Brentwood have now worked for you over a number of years. We very much appreciate the continued business that you provide to us.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleBeresford's were so helpful in helping us find a new place to rent. They responded to our needs and were quick and efficient at getting us moved in. Would certainly be more than happy to rent via Beresfords again in the future. Thank you.
Matt · 26 March 2025
Agent replied · 26 March 2026
Hi Matt
I am pleased that our local lettings team were able to find you a suitable property to rent and that you found the application process both fast and efficient. … More
★★★★★ 5/5
GoogleEveryone at Beresfords, especially Adam, has been really helpful while we have been looking for a rental property. Would recommend.
Javen · 29 February 2024
Agent replied · 27 August 2024
Hi Javen
I was pleased to read that our lettings team in Brentwood proved helpful in your property search and it's great that you would recommend us to others.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotService
Following my recent experience dealing with Abby Johnson from Beresfords Lettings Department in Chelmsford, I can't speak highly enough of Abby's professionalism and service. We were a little tight on time to get the tenancy organised and she not only managed our expectations throughout, but did exactly what she said she was going to do, when she promised to do it.Great job Abby, thank you.
Mark · 26 April 2024
Agent replied · 24 August 2024
Hi MarkA belated thank you for the kind words expressed in your recent review. Abby has worked for us for many years and always does a great job for both the Company and all the clients that she deals with. I am glad she was able to assist you effectively in a professional way and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHannah was super efficient
Hannah was super efficient, pleasant and I cannot fault her. Answered every question I had. Overall amazing experience. Hannah went above and beyond.
Ari · 22 December 2023
Agent replied · 31 December 2023
Hi AriMany thanks for your feedback and I’m pleased that you were impressed with the service provided to you, especially by Hannah. We all very much appreciate your 5-star rating.Steven BondManaging Director, Residential Lettings
★★★★★ 1/5
GoogleI would caution any prospective tenants from renting with Beresfords. They’re very adept and well trained to protect the interests of their landlords, but I’m sad to say that they’ve provided a very poor service to my young family and displayed a shocking lack of care for our wellbeing. To give you a flavour for some of the lowest points of our tenancy: they’ve ignored our pleas for them to damp-proof the bedrooms where our newborn baby and 3-year-old child slept for up to two whole years (blaming the rampant black mould on us failing to ventilate the property when in fact it was riddled with rising damp); coerced us into signing a much longer tenancy agreement than we were comfortable with (insinuating that the landlord would no longer view us as desirable tenants if we asked for a break clause to be written into our contract); forced us to vacate our family home for almost two weeks with no offer of alternate accommodation and insisted the place was ‘perfectly habitable’ despite it being essentially a hazardous building site; and demanded I surrender my set of keys to maintenance workers because they never managed to acquire a set of their own. And that’s honestly just the tip of the iceberg…
Laura · 28 April 2023
Agent replied · 28 May 2023
Hi Laura,
Naturally, I was disappointed to read your comments, but having read our internal file notes, and spoken to those members of staff involved with your tenancy, there is a different viewpoint on a number of issues which you have raised. Furthermore, as agents we will always strive to look after the best interests of all parties concerned, but certain decisions in terms of what action may or may not be taken unfortunately lie with the landlord who owns the property. I have passed a copy of your feedback to the head of our Property Management team and asked that they review this matter in more detail. They will be back in touch with you directly to provide more feedback from our perspective. In the meantime, can we thank you for providing us with your opinions surrounding the related issues concerned.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleRyan is fantastic, respectful, polite. I've been renting with various estate agents for 10 years and Ryan is by far one pf the nicest people I have met during this whole process
Kerry · 28 April 2023
Agent replied · 28 May 2023
Hi Kerry,
Many thanks for your recent feedback. I was pleased to read that Ryan impressed during his recent visit and that he stood out from other agents you have dealt with elsewhere in the past. We are all very grateful for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
Trustpilotwater tap issue
Dealt with Vanessa Young on a water tap issue. Resolved the issue in 3 days. All the communications and updates were very professional and efficient. Thanks for the quick support on that
Abhijith · 24 April 2023
Agent replied · 6 July 2023
Hi Abhijith,Many thanks for providing your feedback following your recent dealings with Vanessa. I am pleased that you found her approach prompt and professional. I know Vanessa will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotScott’s the man- helpful & professional.
Scott was professional & informative.He explained everything in layman’s terms which was extremely helpful.What his expectations were on my property were all fulfilled.He continues to be helpful & supportive and is always happy to oblige with any advice or questions I might have.
Louise · 31 January 2022
Agent replied · 30 September 2023
Hi Louise,I just wanted to reply personally and say thank you for posting your recent review. I am pleased that Scott was both professional and informative, explaining everything clearly. It is great that he has been able to be of assistance to you.Steven BondManaging Director
★★★★★ 1/5
TrustpilotHow on earth is possible Beresfords has…
How on earth is possible Beresfords (Chelmsford branch )has such good reviews??Every single time when I call and ask about property I want to buy, the answer is:- already sold- or we have few viewings today- don’t know what property are you talking about but I think it has been sold, and you still see those properties on the website for another couple of months.The whole experience talking to Beresfords employees is appalling, and maybe my foreign accent is the main cause. Don’t have similar experience with other agencies.
Adrian · 17 April 2023
Agent replied · 6 July 2023
Hi Adrian,It is naturally a concern to see your one star review you recently left regarding your experience with our Chelmsford office. Unfortunately, as you did not leave your full name, I am unable to locate a record for you and do not know when we may have dealt with you as a customer? It is quite possible that the property you enquired about may have been sold subject to contract at the time, but became available again at a later date. Please note also we will do our very best to accommodate any viewing requests, but it will be dependent upon when it is convenient for the seller and availability in our diary.Our people are focused on the quality of their customer care and I would like to investigate accordingly to ascertain whether further training is required. Please could you contact me on a.horsley@beresfords.co.uk and I will take further information. Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleAdam was extremely helpful in finding my new home. he did find me the perfect flat close to my family, which was my wish. Many thanks Beresfords and Adam.
Melise · 11 July 2023
Agent replied · 1 August 2023
Hello Melise,
I am pleased that Adam in our Lettings Team took sufficient time to understand the type of property that you were searching for and then managed to find you something suitable. We all hope that you now enjoy your time living in the property concerned.
Steven Bond, Managing Director, Residential Lettings
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