Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA huge thank you to Lauren Wilson
A huge thank you to Lauren Wilson and her team at Billericay lettings who held my hand throughout the whole process me a suitable tenant, for there advise and professional service and for keeping me in touch throughout. Lynn Ray and Christine were always courteous and on hand when I needed advice she kept in touch with feedback and recommendations on the legal requirements needed for the rental market. And finally to the lovely Sarah who carried out the inventory, the experience helped me beyond expectations. The 5 star review is very much deserved and wouldn’t hesitate in recommending you all. Thank you ladies
Anita · 16 May 2022
★★★★★ 5/5
TrustpilotDr. Juan Braschi
Mr. James Annetts was very kind and diligent to all my request. Moreover, he always kept me informed about possible letting opportunities according to my budget.
Juan · 13 March 2024
Agent replied · 24 August 2024
Hi JuanThank you for taking the time to provide us with your feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that James assisted you effectively and kept you regularly updated as and when new properties for rent became available. I know that he will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBrilliant experience with Beresford’s…
Brilliant experience with Beresford’s so far… very informative, in-depth and also very quick to respond with any query’s. They seem to work beside you with your best interests… as opposed to feeling like they’re working with the sole interest of a “quick sale,” very catering towards all of your needs and very honest, i look forward to renting with/through them in the near future; should the right place become available!Jack and Debby have been by my side in helping me through every step of the way, absolutely brilliant… Thank you!
Scott · 1 November 2023
Agent replied · 31 December 2023
Hi ScottWe really appreciate you taking time out to provide your detailed feedback. So pleased that you found the approach of our lettings staff in Braintree informative, supportive and transparent. I know that the team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGood experience overall made very easy…
Good experience overall made very easy Charlie was really clear and helpful.
Billy · 12 November 2024
Agent replied · 26 December 2024
Hi BillyThanks for your feedback. I am pleased that Charlie explained everything to you clearly and was helpful throughout your dealings with him.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleAfter being let down by another estate agent, Beresfords were very proactive in arranging viewings and helped us to sell our house quickly. We also bought our new house through Beresfords and felt well supported throughout the process. Donna, Domani and Stuart all went the extra mile to assist us with advice on the properties we were considering, several viewings of the house we ultimately bought, and help with the conveyancing process and house surveys. We would recommend Beresfords to anyone wanting to buy or sell in Brentwood.
Matthew · 29 October 2023
Agent replied · 26 November 2023
Hi Matthew,
Many thanks for the great review for the team at our office in Brentwood. You would have been in very safe hands as they are focused on providing the best possible customer service, from the first point of contact through to exchange and completion. They will guide and support, keeping you updated every step of the way.
At Beresfords, we provide a full range of services and I am pleased to hear we were able to assist you with your survey and the conveyancing process. Your 5-star award and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotApartment in Romford
Had an amazing experience with Beresfords Letting Agency while looking for a rental apartment in Romford area. Charlie and Christine were of great help.
Komal · 20 April 2024
Agent replied · 24 August 2024
Hi KomalThanks for taking time out to provide us with your feedback following your recent dealings with our lettings department in Romford. I am so pleased that you had a positive experience with the team and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAlice was very helpful and nice
Alice was very helpful and nice. And explain in detail what I needed to apply for rental property.
Carley · 5 August 2024
Agent replied · 24 August 2024
Hi CarleyThanks for posting your recent review. I was pleased to read that Alice has proved helpful and supportive during your search for a suitable property to rent. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Communication
Unlike most lettings agents that we dealt with on our journey to finding our new home, Beresfords were great on communication and actually returned emails and calls, unlike all of their competitors. The only let down was the amount of administrative errors that were made and that we had to chase several times to be corrected before we could move onto the next stage of the process. Thanks to the Brentwood Team, though for making it as easy a process as possible.*Based upon the fact that the MD reached out to me, following my review, I have updated my review to five stars as I really appreciated this.
Fred · 23 October 2023
Agent replied · 29 October 2023
Hi FredMany thanks for your feedback and I am pleased that our lettings team communicated with you throughout the process. Rest assured I will be liaising with those concerned from an administrative perspective to ensure our process improves wherever possible.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery helpful
Very helpful, quick to respond to emails.
Debbie · 16 May 2026
Agent replied · 9 June 2026
Hi Debbie,
Thank you for leaving us your recent review. Your kind words and 5-star rating are much appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI put our apartment on with Beresfords’…
I put our apartment on with Beresfords’ for rent and within two weeks they found tenants and moved in with all credit checks done within this time superb service Karen, Charlie and the team were amazing…
Brian · 1 July 2023
Agent replied · 6 July 2023
Hi Brian,I wanted to thank you personally for taking the time to leave your positive review. It is great that Karen and her team in Upminster were able to source suitable tenants quickly and efficiently and I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotSolid Team
Solid team at the Brentwood and Shenfield branchs - took a short while to get the ball rolling but when it was it was fast and efficient, shout out to Eleanor and Holly who managed the process expertly!
Adam · 3 May 2023
Agent replied · 6 July 2023
Hi Adam,We appreciate you taking time out to provide your feedback. I am pleased that you felt the service provided by our lettings team in Brentwood and Shenfield was fast and efficient and I know the entire team, but especially Eleanor and Holly will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilot5 stars
Thank you so much to Karen and her team in Upminster for going above and beyond to help us out. Karen and Lauren have been nothing but efficient and professional and kept us up to date with everything. Thanks again.
Chloe · 25 February 2023
Agent replied · 6 July 2023
Hi ChloeMany thanks for posting your recent review. I was pleased to read that both Karen and Lauren who work in our lettings team at Upminster exceeded your expectations. I know they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA Most Rewarding Experience.....
Beresford staff were cheerful, friendly and professional from the moment we walked into the local branch. Subsequent communication face-to-face, by email or on the phone was excellent.They provided us with a valuable range of properties and were positive and efficient in arranging viewings.On finding a property we liked the client was contacted and the sale agreed within 45 minutes, and the required admin was dealt with efficiently.The whole experience was positive and successful, and Saffron and Rob were particularly helpful.
John · 8 April 2022
★★★★★ 5/5
TrustpilotGood quality response to problem
Ganiyat · 27 May 2026
Agent replied · 9 June 2026
Hi Ganiyat
Thank you for your kind words and 5-star rating, which is very much appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotFast and efficient
Fast and efficient. Well finessed processes and good handoffs by the team- thanks Abby J for putting up with my emails.
Mr · 30 May 2024
Agent replied · 24 August 2024
Thanks for taking time out to provide us with your feedback. I am pleased that you found our application process fast and efficient. We work hard at developing these so that customer experience is a positive one. It is refreshing when we receive these comments. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie was very helpful
Rylie was very helpful, respectful, polite and very professional.
MISSCHRISTABELATUAHENE · 12 December 2024
Agent replied · 26 December 2024
Hi ChristabelaThanks for your positive feedback. I am pleased you found Rylie helpful and professional. I am in no doubt that she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotTenant and a landlord…
I have been a tenant and a landlord through Beresfords over the past 20 plus years. I live outside of the UK now and Beresfords fully manage my property. They are very responsive and the staff I have dealt with are keen to provide a good service to both tenant and landlord. It´s a great piece of mind to leave the property in trusted hands.
Rob · 5 August 2024
Agent replied · 24 August 2024
Hi RobWe really appreciate you taking some time to provide us with your feedback. Having been both a tenant and landlord of ours over the years you have been able to experience our service from both perspectives and it is great that in both instances we have managed to meet your expectations. Now that you are residing outside the UK I am pleased that we are able to provide you with the necessary peace of mind that the property which we manage on your behalf is in safe hands.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
Trustpilot£5,000 out of pocket due to…
£5,000 out of pocket due to incompetence!Selling and buying a property via Beresfords , buyer came to visit my property which i only wanted on for 1 month and offered a £50k low ball I declined offer and took the property off the market; 3 weeks later the same buyer came round and offered full price. I contacted beresfords of gidea park and informed them. Gidea Park then 'supposedly confirmed " their funds and said they have the money and good to go (note I emailed beresfords and specifically mentioned check the money is legit" Paul at Beresfords confirmed it was in writing. Buyer and myself use Beresfords recommended solicitors they use a company called Cunningtons (I can think of anotner word for them that rhymes) also bad reviews regarding Cunningtons so strange Beresfords would recommend them. We now process for 2 months I put £2,500 deposit on a new home and spend £3,000 on solicitors The week of signing contract Paul at Beresfords calls me at 6pm Friday evening with the opening line "its not good news" like he enjoyed giving bad news! The bad news is that the buyers solicitor could not confirm their funds ............. How on earth did this happen 2 months and £5k later? Beresfords, buyer and solicitor are all blaming each other!!! Beresfords even had the audacity to ask if we wish to put the house back on the market with them and the next day their Chelmsford office asked if I am looking for a new home!!! After I asked to be removed completely so I can get over the last stressful 2.months. Another note I was told I could get some of deposit back from the property i was buying and when I chased this 2 weeks later was asked...... sorry what money am I talking about, (had to resend her email)Avoid unless you want STRESS
Zena · 23 September 2023
Agent replied · 30 September 2023
Hi Zena,Having read the contents of your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with individuals concerned, I understand the buyer of your property was unable to proceed for financial reasons. Please let me reassure you we fully qualify finances before putting any offers forward to a seller and we follow stringently the guidelines from HMRC regarding Anti-Money Laundering and checks we are required to carry out. We have not breached any anti-money laundering guidelines in this case. Estate Agent requirements, regarding the checking of source of funds under the anti-money laundering regulations, are different to solicitors. When Solicitors look at funds, they will exercise extreme caution and are required to go into greater detail as monies will be transferred into their own account for completion. They will therefore need to establish where the source of funds originated from beyond that of what is required by an estate agent. Whilst I fully appreciate your frustrations, the outcome would have been no different had your buyer used another conveyancer or indeed if another agent was involved.With regards to your onward purchase, I understand our New Homes team have dealt with your deposit monies and any monies due have been refunded to you already. Apologies for any delay as this was due to confusion upon the initial request.I am sorry to hear you were unable to proceed with your moving plans, but please do understand, circumstances were beyond our control. Should you wish to discuss further, please feel free to contact me on a.horsley@beresfords.co.uk.Alison HorsleyCustomer Services Manager
★★★★★ 1/5
Trustpilot£5,000 out of pocket due to…
£5,000 out of pocket due to incompetence!Selling and buying a property via Beresfords , buyer came to visit my property which i only wanted on for 1 month and offered a £50k low ball I declined offer and took the property off the market; 3 weeks later the same buyer came round and offered full price. I contacted beresfords of gidea park and informed them. Gidea Park then 'supposedly confirmed " their funds and said they have the money and good to go (note I emailed beresfords and specifically mentioned check the money is legit" Paul at Beresfords confirmed it was in writing. Buyer and myself use Beresfords recommended solicitors they use a company called Cunningtons (I can think of anotner word for them that rhymes) also bad reviews regarding Cunningtons so strange Beresfords would recommend them. We now process for 2 months I put £2,500 deposit on a new home and spend £3,000 on solicitors The week of signing contract Paul at Beresfords calls me at 6pm Friday evening with the opening line "its not good news" like he enjoyed giving bad news! The bad news is that the buyers solicitor could not confirm their funds ............. How on earth did this happen 2 months and £5k later? Beresfords, buyer and solicitor are all blaming each other!!! Beresfords even had the audacity to ask if we wish to put the house back on the market with them and the next day their Chelmsford office asked if I am looking for a new home!!! After I asked to be removed completely so I can get over the last stressful 2.months. Another note I was told I could get some of deposit back from the property i was buying and when I chased this 2 weeks later was asked...... sorry what money am I talking about, (had to resend her email)Avoid unless you want STRESS
Chris · 23 September 2023
Agent replied · 29 October 2023
Hi Zena,Having read the contents of your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with individuals concerned, I understand the buyer of your property was unable to proceed for financial reasons. Please let me reassure you we fully qualify finances before putting any offers forward to a seller and we follow stringently the guidelines from HMRC regarding Anti-Money Laundering and checks we are required to carry out. We have not breached any anti-money laundering guidelines in this case. Estate Agent requirements, regarding the checking of source of funds under the anti-money laundering regulations, are different to solicitors. When Solicitors look at funds, they will exercise extreme caution and are required to go into greater detail as monies will be transferred into their own account for completion. They will therefore need to establish where the source of funds originated from beyond that of what is required by an estate agent. Whilst I fully appreciate your frustrations, the outcome would have been no different had your buyer used another conveyancer or indeed if another agent was involved.With regards to your onward purchase, I understand our New Homes team have dealt with your deposit monies and any monies due have been refunded to you already. Apologies for any delay as this was due to confusion upon the initial request.I am sorry to hear you were unable to proceed with your moving plans, but please do understand, circumstances were beyond our control. Should you wish to discuss further, please feel free to contact me on a.horsley@beresfords.co.uk.Alison HorsleyCustomer Services Manager
★★★★★ 5/5
TrustpilotReally proactive approach from Lauren McComish
Really proactive approach from
Peter · 29 May 2026
Agent replied · 9 June 2026
Hi Peter
Thank you for providing us with your recent feedback. It was great to hear that you found the whole rental process to be a smooth and seamless one, thanks to the support and help you received from Lauren. As a landlord we understand how busy you schedules can be and that your time is precious, so to hear such kind words regarding the service you received from Lauren is pleasing to read.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExceptionally Service & Quality
Christine Sorrell was not only professional but she was very patient and empathetic.
Jason · 1 October 2024
Agent replied · 29 October 2024
Hi JasonMany thanks for taking the time to post your review. I was pleased to read that you found Christine to be professional and helpful during your dealings with her. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilot5 stars for the whole process
5 stars for the whole process! Lauren was incredible right from the start. She was always on call to answer any question we had and kept us fully informed throughout the process. She made us feel at ease and helped to make the transition feel seamless.
Megan · 14 May 2022
Agent replied · 6 July 2023
Hi MeganThanks for your positive comments. I am pleased that you were impressed with Lauren and the general approach of our lettings team. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleVery professional in all our dealings
Graham · 11 May 2026
Agent replied · 11 October 2026
Hi Graham
Many thanks for your posting your recent review. We very much appreciate your kind words and 5-star rating regarding our lettings team in Brentwood.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleEleanor Scott since the viewing was so professional, informative and friendly. She was so patient and made us fall in love with every bit of the property we’re now renting. Cameron, always on point and responds to email so fast that think they’ve got an hidden bot in that office 😂😂 and same with Vanessa, absolutely lovely amazing people. Whenever I’ve called, the team have always been supportive, take their time to answer to my queries and support with any information we require. Beresford Estate Agent - Brentwood team, you guyz are stunning and would always choose your team over and over….we appreciate all the support we’ve received and God bless you all❤️.
Franklyn
Franklyn · 10 September 2023
Agent replied · 1 October 2023
Hi Franklyn,
We all appreciate you taking time out to provide your feedback, having recently dealt with our lettings department at Brentwood. I was so pleased to read your positive comments about the lettings team overall, but also a number of individuals within it. I know that they will all be very grateful for your kind words and it is great that you felt supported throughout your recent transaction. It's great that you would not hesitate in using us again, and just to reassure you that Cameron is in fact a human being and not a bot!! All the very best.
Steven Bond
Managing Director - Residential Lettings
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