Trusted Agent profile · Brentwood

Beresfords at Brentwood reviews

★★★★★ Excellent

1,080 reviews across 2 platforms

77 - 79 High Street, Brentwood, CM14 4RR

Beresfords's office in Brentwood, at 77 - 79 High Street, is rated 4.7 out of 5 across 1,080 reviews on two platforms, including 346 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards Beresfords won in 2026.

Google logo

4.8 / 5

346

Reviews on Google

This office

Trustpilot logo

734

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Brentwood office, from every platform, shown as written. First names only.

5/5

Trustpilot

Agents were very helpful & provided a…

Agents were very helpful & provided a professional service when I was looking for a new tennant for my property

Andrew · 15 August 2024

Agent replied · 24 August 2024

Hi AndrewThanks for finding some time to provide us with your feedback. I am pleased that our local lettings team assisted you in a professional manner whilst searching for a suitable tenant for your rental property. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Cameron - Beresfords

Cameron was very friendly and made me feel at ease. He was knowledgeable about the property he showed me around and well deserves the bottle of wine :)

Miss · 14 March 2024

Agent replied · 24 August 2024

Hi Miss CrayMany thanks for taking the time to post your review. It was great to read that you had a positive experience in your dealings with Cameron and that he was friendly and informative. I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

They really know what they’re doing with the new Renters Rights thing that’s coming in!

Sandra · 1 April 2026

Agent replied · 22 April 2026

Hi Sandra Thank you for your kind words. We invest heavily in our staff training and work hard to keep on top of any new changes to legislation so we can be ahead of the game, so we are well equipped to answer any questions or queries our clients may have. I am pleased that in this instance you have been happy with the information we provided you with, which hopefully clarified everything for you. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Gone above and beyond

Debby @Beresford has been an absolute star.

Jason · 23 January 2026

5/5

Trustpilot

Very friendly and professional staff…

Very friendly and professional staff that you can easily trust

Shady · 7 May 2026

Agent replied · 9 June 2026

Thank you for providing us with your feedback. We very much appreciate your kind words and 5-star rating.

5/5

Trustpilot

Beresford was used to find a suitable…

Beresford was used to find a suitable tenant for my property, the experience was great from start to end, highly recommended and would use again, communication was always maintained throughout and never anything they didn’t know or couldn’t resolve and willing to go further than most companies!

Miss · 8 September 2022

Agent replied · 30 September 2023

Hi Miss BegumI really appreciate you providing some feedback following your recent dealings with us. It is great to read that your experience was positive from start to end and it is great that you would recommend us to others.Steven Bond - Managing DirectorResidential Lettings

5/5

Trustpilot

Beresford are easy to get in touch…

Beresford are easy to get in touch with.

Carole · 21 May 2026

Agent replied · 9 June 2026

Hi Carole, Thank you for posting your recent review. It was pleasing to read that you are happy with the service that we provide and that you feel supported by our maintenance department and inventory team, who make regular visits to you at your property. We are all very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Excellent service ,particularly Lucy…

Excellent service ,particularly Lucy Plappert who was very helpful at all times

Mrs · 3 December 2024

Agent replied · 26 December 2024

Hi AnnThis is just a brief response to thank you for finding the time to provide us with your feedback and I am pleased that you had a positive experience when dealing with us.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Great service!

We dealt with Melissa McGaughin, Float Inventory Clerk, Residential Lettings at Beresford's Upminster branch.She was very professional and efficient in our dealings with her. From beginning to end, we always felt we were being taken care of very well, by her.Thanks a lot Melissa. Highly recommend her and her services.

Beverley · 14 April 2022

Agent replied · 6 July 2023

Hi Beverley,Many thanks for posting your recent review. I was pleased to read your comments about Melissa, our Inventory Clerk, and I know she will be very grateful for your kind words, as we all are.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Ryan was very sympathetic

Ryan was very sympathetic, kind and understanding that we were upset by the condition our property had been left in. He was very thorough in his report and kept us informed of progress at all times whilst negotiating compensation on our behalf.

Sandra · 23 February 2023

Agent replied · 6 July 2023

Hi Sandra,Thank you for taking the time to upload your feedback. I was encouraged to read that Ryan's approach when preparing his report was thorough and that he remained on contact regularly, whilst undertaking negotiations regarding the deposit.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

The fab Braintree Beresfords team!

Joe, Jack, Debby, Christine and Samantha from Braintree Beresfords have been FANTASTIC!! I brought my first rental property which needed a lot of work doing to it to get it up to standard, and they have all helped me to achieve the best outcome!! Even before signing a contract with them to manage the property, they supported with obtaining quotes to do some construction work including rewiring, updating the bathroom and concreting a patio area. They managed all of the certificates and chased contractors to get the work done as soon as possible. They regularly phoned to check in and see if I needed any support. Once the property was up to standard, the turnover to get an open day was so quick and they even shuffled their diaries to get an open day at the property for a Saturday, 3 day after they listed it. They found great tenants and managed to secure more rental income than initially predicted. Working with them has been so easy, and they were / are always happy for me to ask any questions or check anything with them - one of the reasons as to why I am happy for them to manage the property. Thank you for all of your help with the property!!

Pardeep · 26 November 2023

Agent replied · 31 December 2023

Hi Pardeep,We really appreciate you providing us with detailed feedback following your recent dealings with our lettings department in Braintree.I am so pleased that the entire team played their part in assisting you from the point where you first acquired your rental investment to assisting you with the contractors, to ensure the property was then brought to the rental market in the best possible condition. It's great that we have subsequently found you some high quality tenants, and rest assured that as we will now be managing the tenancy on your behalf, you will remain in safe hands.Steven BondManaging Director - Residential Lettings

5/5

Google

Lauren was very helpful in assisting me in finding a property to rent in Brentwood. She promptly replied and dealt with my Emails.

Grant · 29 May 2024

Agent replied · 27 August 2024

Hi Grant Many thanks for taking time out to post your review. I am glad that the lettings team in Brentwood were able to find you a suitable property quickly and that Lauren in particular was able to deal with your queries promptly and efficiently. We wish you every happiness in your new home. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Beresfords Braintree

A big Thank you to the Braintree team especially Eleanor & Phoebe. Having to sell my late mother’s property, I chose to use Beresfords Braintree. The ladies were really helpful, professional & kind. They made an emotional situation uncomplicated & stress-less.Great work Ladies

Vivien · 8 December 2024

5/5

Trustpilot

I would like to say a huge thank you to…

I would like to say a huge thank you to Beresford's for providing an exceptional professional service. In particular to Trish Ward who is dealing with my purchase along the other team members of the Upminster branch Adam and Nick. I would highly recommend this estate agents!!! Moving made easy!!!

Laura · 3 March 2022

Agent replied · 30 September 2023

Hi Laura,Many thanks for the great review for the team based at our Upminster office, and in particular Trish, Nick and Adam. With many years of experience between them, you would have been in very safe hands. They are all focused upon providing the best possible customer care, and will really appreciate your 5 star award and kind comments. Thank you for the recommendation, we look forward to assisting you again in the future.Alison Horsley, Customer Services Manager

5/5

Trustpilot

Professional service given from Jazmin

Professional service given from Jazmin. Emails answered promptly and courteously

Michelle · 28 April 2026

Agent replied · 29 August 2024

Hi Michelle Thank you for your recent review. I am pleased that Jazmin provided you with a prompt and efficient service during your recent dealings with her and you felt your queries were answered in an informative and swift manner. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

We found Adam Johnson at Beresfords to be proactive, professional and very efficient. We would have no hesitation in recommending him. Thank you Adam.

Samantha · 29 April 2024

Agent replied · 27 August 2024

Hi Samantha I am so pleased that Adam was effective in assisting you during your recent dealings with us. Clearly, his experience and professionalism shone through! We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

First class service received from Donna and Luke in the sale of my property which, due to personal circumstances, was a very difficult time for me. They and the other sales staff were very supportive and kind to me which I really appreciated.

Karen · 26 June 2025

Agent replied · 26 March 2026

Hi Karen, Thank you for taking the time to post your 5 star award for the sales team at our office in Brentwood and in particular Donna and Luke, your main points of contact. The team will tailor their approach dependent upon individual circumstances, guiding and supporting with empathy and understanding. I am pleased to hear you were impressed with the service they provided and appreciate you sharing your experience. Alison Horsley, Customer Service Manager

5/5

Google

Was great and seamless

Ako · 11 June 2026

Agent replied · 11 October 2026

Hi Ako Thank you for providing your recent feedback. We very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Tenancy checkout

Kate was very friendly, helpful, professional and put us at ease during the tenancy checkout.

Wendy · 1 October 2024

Agent replied · 29 October 2024

Hi WendyThank you so much for taking the time to post your review. It is great that you have found Kate to be friendly and efficient in assisting you with your tenancy check out. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Domani and Stuart were the perfect estate agents to work with on my recent house purchase. Right from the time of booking the first viewing through to the exchange and completion, they were always very quick to respond and helpful in chasing both the seller and solicitors. Both also helped to arrange access to external contractors that visited the property so that this didn't hold up the buying process. I would 100% recommend them and Beresfords to anybody considering moving in the future. Thanks for all of your help!

Joe · 28 May 2022

5/5

Trustpilot

Abby was prompt and personable in her…

Abby was prompt and personable in her response and assisted me immediately when I required her help. Five stars. Date of experience 22 March 2024.

Rebecca · 5 April 2024

Agent replied · 24 August 2024

Hi RebeccaI am pleased that you found Abby's approach both prompt and personable and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

1/5

Trustpilot

Total waste of time dealing with…

Total waste of time dealing with Chelmsford branch.I called several times regarding renting properties and whoever answered didn’t have a clue? I did what most people do these days and looked at rightmove . Estate agents take a few photos of your property and put them on right move, they then charge you a large percentage for what? Don’t bother with these money grabbers, I ended up in touch with Parfitt properties, a professional company who doesn’t charge the earth for a proper customer service!!

Paul · 3 November 2023

Agent replied · 31 December 2023

Hi Paul,I am sorry to read that you have left a 1-star review for our Chelmsford office. We have searched our entire database and cannot find anything on file with your details. If you would like to provide more detailed information regarding this matter then please feel free to email me directly at sb@beresfords.co.uk and I will be happy to look into this further.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Dr. Juan Braschi

Mr. James Annetts was very kind and diligent to all my request. Moreover, he always kept me informed about possible letting opportunities according to my budget.

Juan · 13 March 2024

Agent replied · 24 August 2024

Hi JuanThank you for taking the time to provide us with your feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that James assisted you effectively and kept you regularly updated as and when new properties for rent became available. I know that he will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Brilliant experience with Beresford’s…

Brilliant experience with Beresford’s so far… very informative, in-depth and also very quick to respond with any query’s. They seem to work beside you with your best interests… as opposed to feeling like they’re working with the sole interest of a “quick sale,” very catering towards all of your needs and very honest, i look forward to renting with/through them in the near future; should the right place become available!Jack and Debby have been by my side in helping me through every step of the way, absolutely brilliant… Thank you!

Scott · 1 November 2023

Agent replied · 31 December 2023

Hi ScottWe really appreciate you taking time out to provide your detailed feedback. So pleased that you found the approach of our lettings staff in Braintree informative, supportive and transparent. I know that the team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

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Questions about Beresfords at Brentwood

Has Beresfords at won any awards?

Yes. Beresfords at Brentwood won Gold in The Trusted Agent 2026 awards.

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Tell us what you need and we'll put you in touch. Beresfords at Brentwood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brentwood.

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