Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAgents were very helpful & provided a…
Agents were very helpful & provided a professional service when I was looking for a new tennant for my property
Andrew · 15 August 2024
Agent replied · 24 August 2024
Hi AndrewThanks for finding some time to provide us with your feedback. I am pleased that our local lettings team assisted you in a professional manner whilst searching for a suitable tenant for your rental property. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCameron - Beresfords
Cameron was very friendly and made me feel at ease. He was knowledgeable about the property he showed me around and well deserves the bottle of wine :)
Miss · 14 March 2024
Agent replied · 24 August 2024
Hi Miss CrayMany thanks for taking the time to post your review. It was great to read that you had a positive experience in your dealings with Cameron and that he was friendly and informative. I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleThey really know what they’re doing with the new Renters Rights thing that’s coming in!
Sandra · 1 April 2026
Agent replied · 22 April 2026
Hi Sandra
Thank you for your kind words. We invest heavily in our staff training and work hard to keep on top of any new changes to legislation so we can be ahead of the game, so we are well equipped to answer any questions or queries our clients may have. I am pleased that in this instance you have been happy with the information we provided you with, which hopefully clarified everything for you.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGone above and beyond
Debby @Beresford has been an absolute star.
Jason · 23 January 2026
★★★★★ 5/5
TrustpilotVery friendly and professional staff…
Very friendly and professional staff that you can easily trust
Shady · 7 May 2026
Agent replied · 9 June 2026
Thank you for providing us with your feedback. We very much appreciate your kind words and 5-star rating.
★★★★★ 5/5
TrustpilotBeresford was used to find a suitable…
Beresford was used to find a suitable tenant for my property, the experience was great from start to end, highly recommended and would use again, communication was always maintained throughout and never anything they didn’t know or couldn’t resolve and willing to go further than most companies!
Miss · 8 September 2022
Agent replied · 30 September 2023
Hi Miss BegumI really appreciate you providing some feedback following your recent dealings with us. It is great to read that your experience was positive from start to end and it is great that you would recommend us to others.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotBeresford are easy to get in touch…
Beresford are easy to get in touch with.
Carole · 21 May 2026
Agent replied · 9 June 2026
Hi Carole,
Thank you for posting your recent review. It was pleasing to read that you are happy with the service that we provide and that you feel supported by our maintenance department and inventory team, who make regular visits to you at your property. We are all very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service ,particularly Lucy…
Excellent service ,particularly Lucy Plappert who was very helpful at all times
Mrs · 3 December 2024
Agent replied · 26 December 2024
Hi AnnThis is just a brief response to thank you for finding the time to provide us with your feedback and I am pleased that you had a positive experience when dealing with us.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service!
We dealt with Melissa McGaughin, Float Inventory Clerk, Residential Lettings at Beresford's Upminster branch.She was very professional and efficient in our dealings with her. From beginning to end, we always felt we were being taken care of very well, by her.Thanks a lot Melissa. Highly recommend her and her services.
Beverley · 14 April 2022
Agent replied · 6 July 2023
Hi Beverley,Many thanks for posting your recent review. I was pleased to read your comments about Melissa, our Inventory Clerk, and I know she will be very grateful for your kind words, as we all are.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRyan was very sympathetic
Ryan was very sympathetic, kind and understanding that we were upset by the condition our property had been left in. He was very thorough in his report and kept us informed of progress at all times whilst negotiating compensation on our behalf.
Sandra · 23 February 2023
Agent replied · 6 July 2023
Hi Sandra,Thank you for taking the time to upload your feedback. I was encouraged to read that Ryan's approach when preparing his report was thorough and that he remained on contact regularly, whilst undertaking negotiations regarding the deposit.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe fab Braintree Beresfords team!
Joe, Jack, Debby, Christine and Samantha from Braintree Beresfords have been FANTASTIC!! I brought my first rental property which needed a lot of work doing to it to get it up to standard, and they have all helped me to achieve the best outcome!! Even before signing a contract with them to manage the property, they supported with obtaining quotes to do some construction work including rewiring, updating the bathroom and concreting a patio area. They managed all of the certificates and chased contractors to get the work done as soon as possible. They regularly phoned to check in and see if I needed any support. Once the property was up to standard, the turnover to get an open day was so quick and they even shuffled their diaries to get an open day at the property for a Saturday, 3 day after they listed it. They found great tenants and managed to secure more rental income than initially predicted. Working with them has been so easy, and they were / are always happy for me to ask any questions or check anything with them - one of the reasons as to why I am happy for them to manage the property. Thank you for all of your help with the property!!
Pardeep · 26 November 2023
Agent replied · 31 December 2023
Hi Pardeep,We really appreciate you providing us with detailed feedback following your recent dealings with our lettings department in Braintree.I am so pleased that the entire team played their part in assisting you from the point where you first acquired your rental investment to assisting you with the contractors, to ensure the property was then brought to the rental market in the best possible condition. It's great that we have subsequently found you some high quality tenants, and rest assured that as we will now be managing the tenancy on your behalf, you will remain in safe hands.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleLauren was very helpful in assisting me in finding a property to rent in Brentwood. She promptly replied and dealt with my Emails.
Grant · 29 May 2024
Agent replied · 27 August 2024
Hi Grant
Many thanks for taking time out to post your review. I am glad that the lettings team in Brentwood were able to find you a suitable property quickly and that Lauren in particular was able to deal with your queries promptly and efficiently. We wish you every happiness in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords Braintree
A big Thank you to the Braintree team especially Eleanor & Phoebe. Having to sell my late mother’s property, I chose to use Beresfords Braintree. The ladies were really helpful, professional & kind. They made an emotional situation uncomplicated & stress-less.Great work Ladies
Vivien · 8 December 2024
★★★★★ 5/5
TrustpilotI would like to say a huge thank you to…
I would like to say a huge thank you to Beresford's for providing an exceptional professional service. In particular to Trish Ward who is dealing with my purchase along the other team members of the Upminster branch Adam and Nick. I would highly recommend this estate agents!!! Moving made easy!!!
Laura · 3 March 2022
Agent replied · 30 September 2023
Hi Laura,Many thanks for the great review for the team based at our Upminster office, and in particular Trish, Nick and Adam. With many years of experience between them, you would have been in very safe hands. They are all focused upon providing the best possible customer care, and will really appreciate your 5 star award and kind comments. Thank you for the recommendation, we look forward to assisting you again in the future.Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotProfessional service given from Jazmin
Professional service given from Jazmin. Emails answered promptly and courteously
Michelle · 28 April 2026
Agent replied · 29 August 2024
Hi Michelle
Thank you for your recent review. I am pleased that Jazmin provided you with a prompt and efficient service during your recent dealings with her and you felt your queries were answered in an informative and swift manner.
We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleWe found Adam Johnson at Beresfords to be proactive, professional and very efficient. We would have no hesitation in recommending him. Thank you Adam.
Samantha · 29 April 2024
Agent replied · 27 August 2024
Hi Samantha
I am so pleased that Adam was effective in assisting you during your recent dealings with us. Clearly, his experience and professionalism shone through! We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleFirst class service received from Donna and Luke in the sale of my property which, due to personal circumstances, was a very difficult time for me. They and the other sales staff were very supportive and kind to me which I really appreciated.
Karen · 26 June 2025
Agent replied · 26 March 2026
Hi Karen,
Thank you for taking the time to post your 5 star award for the sales team at our office in Brentwood and in particular Donna and Luke, your main points of contact. The team will tailor their approach dependent upon individual circumstances, guiding and supporting with empathy and understanding. I am pleased to hear you were impressed with the service they provided and appreciate you sharing your experience.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleWas great and seamless
Ako · 11 June 2026
Agent replied · 11 October 2026
Hi Ako
Thank you for providing your recent feedback. We very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotTenancy checkout
Kate was very friendly, helpful, professional and put us at ease during the tenancy checkout.
Wendy · 1 October 2024
Agent replied · 29 October 2024
Hi WendyThank you so much for taking the time to post your review. It is great that you have found Kate to be friendly and efficient in assisting you with your tenancy check out. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleDomani and Stuart were the perfect estate agents to work with on my recent house purchase. Right from the time of booking the first viewing through to the exchange and completion, they were always very quick to respond and helpful in chasing both the seller and solicitors. Both also helped to arrange access to external contractors that visited the property so that this didn't hold up the buying process. I would 100% recommend them and Beresfords to anybody considering moving in the future. Thanks for all of your help!
Joe · 28 May 2022
★★★★★ 5/5
TrustpilotAbby was prompt and personable in her…
Abby was prompt and personable in her response and assisted me immediately when I required her help. Five stars. Date of experience 22 March 2024.
Rebecca · 5 April 2024
Agent replied · 24 August 2024
Hi RebeccaI am pleased that you found Abby's approach both prompt and personable and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotTotal waste of time dealing with…
Total waste of time dealing with Chelmsford branch.I called several times regarding renting properties and whoever answered didn’t have a clue? I did what most people do these days and looked at rightmove . Estate agents take a few photos of your property and put them on right move, they then charge you a large percentage for what? Don’t bother with these money grabbers, I ended up in touch with Parfitt properties, a professional company who doesn’t charge the earth for a proper customer service!!
Paul · 3 November 2023
Agent replied · 31 December 2023
Hi Paul,I am sorry to read that you have left a 1-star review for our Chelmsford office. We have searched our entire database and cannot find anything on file with your details. If you would like to provide more detailed information regarding this matter then please feel free to email me directly at sb@beresfords.co.uk and I will be happy to look into this further.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDr. Juan Braschi
Mr. James Annetts was very kind and diligent to all my request. Moreover, he always kept me informed about possible letting opportunities according to my budget.
Juan · 13 March 2024
Agent replied · 24 August 2024
Hi JuanThank you for taking the time to provide us with your feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that James assisted you effectively and kept you regularly updated as and when new properties for rent became available. I know that he will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBrilliant experience with Beresford’s…
Brilliant experience with Beresford’s so far… very informative, in-depth and also very quick to respond with any query’s. They seem to work beside you with your best interests… as opposed to feeling like they’re working with the sole interest of a “quick sale,” very catering towards all of your needs and very honest, i look forward to renting with/through them in the near future; should the right place become available!Jack and Debby have been by my side in helping me through every step of the way, absolutely brilliant… Thank you!
Scott · 1 November 2023
Agent replied · 31 December 2023
Hi ScottWe really appreciate you taking time out to provide your detailed feedback. So pleased that you found the approach of our lettings staff in Braintree informative, supportive and transparent. I know that the team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
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