Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleEleanor Scott since the viewing was so professional, informative and friendly. She was so patient and made us fall in love with every bit of the property we’re now renting. Cameron, always on point and responds to email so fast that think they’ve got an hidden bot in that office 😂😂 and same with Vanessa, absolutely lovely amazing people. Whenever I’ve called, the team have always been supportive, take their time to answer to my queries and support with any information we require. Beresford Estate Agent - Brentwood team, you guyz are stunning and would always choose your team over and over….we appreciate all the support we’ve received and God bless you all❤️.
Franklyn
Franklyn · 10 September 2023
Agent replied · 1 October 2023
Hi Franklyn,
We all appreciate you taking time out to provide your feedback, having recently dealt with our lettings department at Brentwood. I was so pleased to read your positive comments about the lettings team overall, but also a number of individuals within it. I know that they will all be very grateful for your kind words and it is great that you felt supported throughout your recent transaction. It's great that you would not hesitate in using us again, and just to reassure you that Cameron is in fact a human being and not a bot!! All the very best.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThomas was excellent in putting through…
Thomas was excellent in putting through the property. I enjoyed my experience and he represented his company Beresfords in Chelmsford very well.
Akinloye · 19 April 2024
Agent replied · 24 August 2024
Hi AkinloyeThanks so much for your feedback following your recent dealings with Tom and the rest of our lettings department at Chelmsford. I was pleased to read that you were assisted with everything effectively throughout the application process. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThey’re so professional
They’re so professional, their attention to details and work ethics is one to admire. Charlie is amazing.
Chike · 20 July 2024
Agent replied · 24 August 2024
Hi ChikeThanks so much for your positive comments. I am glad that you found our local lettings team professional with a strong attention to detail.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWell done Beresfords and Alice
What made the experience great was the continuous feedback we got from Alice keeping us up to date on the progress .She was always available and willing to assist. I also liked that everything could be done online ,and there was no travelling up and down. She also made a great effort to accommodate and put measures in place for us to have our dog there. Well done from her side.
Org · 29 March 2024
Agent replied · 24 August 2024
Hi OrgMany thanks for taking the time to post your positive review. It was pleasing to read that Alice has been able to assist you with your requirements to find you suitable accommodation and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAlice Norkett, Billericay Office.
I recently arranged to have the tenants deposit protected personally as the landlord, after Beresfords introduced an annual charge, which I was not happy about. Alice Norkett dealt with it and was so patient and understanding as I didn't know the procedure, that the bad feeling I was having towards Beresfords soon subsided. Thankyou Alice for all your help.
Bob · 20 October 2024
Agent replied · 29 October 2024
Hi BobMany thanks for posting your recent feedback. I am pleased that following your initial concerns Alice was able to explain everything clearly so that you had a greater understanding of the situation regarding your tenants deposit. Unfortunately, as with many parts of the lettings process it can prove very confusing unless properly explained. I know that Alice will be very grateful for your kind words on this occasion.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGood
Lauren and Charlie were great. Helpful and good advice
Mike · 17 November 2024
Agent replied · 26 December 2024
Hi Mike,Many thanks for taking the time to post your review. I am pleased that you have been happy with service provided to you by our lettings team in Upminster, but particularly Lauren and Charlie. I know they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpiloteverything was very wonderful from the…
everything was very wonderful from the very beginning to the end of the tenancy. The staff were very caring and always accommodated requests, special thanks to Tessa! Great experience!
Mamed · 24 October 2023
Agent replied · 29 October 2023
Hi MamedSo pleased that everything proceeded for you without issue and that our lettings team in Colchester were both caring and accommodating throughout. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotSwift and efficient maintenance process/personnel
I moved into a rental flat and encountered a few issues soon after. I contacted the maintenance team and Krystal Boyde-Maynard swiftly responded to my several maintenance requests. She was very polite, informative and kept me updated. She handled communication with the landlord and coordinated with the contractors to carry out the repairs. Legend. Kudos to her. Keep up the excellent customer service
Munyaradzi · 1 August 2024
Agent replied · 24 August 2024
Hi MunyaradziI appreciate you finding some time to provide us with your feedback. I am pleased that Krystal responded promptly to your maintenance based queries and maintained effective communication with you until resolved. Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotExploitative practices for tenants
Took over a month to return my tenancy deposit. The communication about it was really bad - they went completely silent after I checked out, I had to send lots of emails to chase and some of them were ignored. They couldn’t give me timings for when it would happen. I had to open a dispute with the deposit protection service just because there was no end in sight. There was no apology for the delay. This was very clearly business as usual for them.This wasn’t because there was a dispute about deductions. It was just radio silence. In the end they didn’t even want to make any deductions. It’s a shame to have to leave this review. During the tenancy I thought they were quite good. They were responsive and happy to deal with maintenance issues. They did try to inspect the property during a national lockdown, which I thought was a bad & unethical decision on their part, but they were at least happy to cancel it for our property on request.However, I think leaving a 1 star review just based on the deposit is completely justified. They need to understand is that keeping a large sum of peoples’ money for so much longer than the government’s mandated 10 days is completely unacceptable. They tried to blame the landlord’s lack of responsiveness. That is not a reasonable excuse. They are holding the money, and they are working on the landlord’s behalf. I feel extremely strongly that this sort of treatment of tenants needs to improve.
Peter · 28 October 2021
★★★★★ 5/5
TrustpilotEvery company should have Lauren’s!!
What can I say…Lauren is just the best!!Nothing is ever to much trouble and she is always available to take my calls. Lauren is a credit to Beresfords Upminster, and most importantly herself.
Nick · 1 July 2023
Agent replied · 6 July 2023
Hi Nick,Thank you very much for providing your review. It is great to read that you have been more than happy with the service provided to you by Lauren in our Upminster office. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDealing with the lettings department.
Tammy · 6 May 2026
Agent replied · 9 June 2026
Hi Tammy,
Thank you for your recent feedback. I was pleased to read that Charlie and Lauren in our lettings department at Upminster were able to assist you efficiently during your recent dealings with them. We all very much appreciate the 5-star rating and wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie Kingsnorth
Rylie was very helpful through out the process, proactive and helpful with explaining what information was needed at what points.
DC · 25 April 2024
Agent replied · 24 August 2024
Hi DCThanks for your positive feedback following your recent dealings with Rylie who works within our lettings department at Brentwood. I am pleased that she assisted you effectively throughout the process and clearly explained all involved. I know she will be very grateful for your kind words.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotColchester Letting team : Excellent
Excellent service from start to finish. Tessa and Dominique kept me informed at all stages. They were always on hand to answer any questions that I had. The whole letting experience was stress free. I would recommended Beresford letting Colchester to friends and family.
Chris · 18 May 2022
Agent replied · 6 July 2023
Hi ChrisThanks for taking time out to provide your feedback. I am pleased that Tessa and Dominique impressed you throughout, and it is great that you would not hesitate in recommending our lettings department in Colchester to others. We are all very grateful for your kind words an 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresford of Braintree
Beresford of Braintree were extremely helpful in finding a new property for me to rent after I had a received a section 21 notice
Mark · 29 January 2024
Agent replied · 24 August 2024
Hi MarkSo pleased that our lettings department in Braintree were effective in helping you find a suitable property to rent, especially after you had received notice from your previous landlord to vacate. This is always a stressful situation, so it's great that we were able to assist you.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHighly recommend - such friendly service
We were really happy with the overall service from Beresfords when looking for a flat to rent. The whole process from start to finish was quick, friendly and professional and we always had fast responses to any emails that we sent. In particular, Eleanor was brilliant throughout the process and always answered any questions we had. Would highly recommend both Eleanor and Beresfords as a whole.
Kathryn · 18 May 2023
★★★★★ 5/5
TrustpilotPhoebe was great
Phoebe was amazing and always got back to us with any questions we had. She kept us in the loop woth anything and was always professional, we are very thankful.
Brandon · 26 March 2025
★★★★★ 5/5
GoogleThe agent I had was very friendly and welcoming, she also took time out to show me other properties that I wasn't booked in for really appreciate her time and kindness..the properties are also in very good locations and for reasonable prices five ✨ and more.
Jacqueline · 26 March 2025
Agent replied · 27 August 2024
Hi Jacqueline
Thank you for providing us with your feedback. I am pleased that you found the approach of our staff both welcoming and supportive and I hope that we will be … More
★★★★★ 5/5
TrustpilotAlice was amazing the whole way…
Alice was amazing the whole way through! Made the experience zero stress and was always on hand if we needed to cover anything x
Samantha · 19 January 2024
Agent replied · 24 August 2024
Hi Samantha,Thanks so much for your feedback. I was pleased to read that Alice delivered a consistently high level of service throughout your dealings with her and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery Fast and polite responses.
Miss · 29 April 2026
Agent replied · 9 June 2026
Hi Christina
Thank you so much for your kind words and 5-star rating regarding our lettings team in Billericay. We look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords of Maldon / Alice
Beresfords of Maldon, excellent spot on service in particular Alice Norkett who seems to be just waiting for me me to call, never known her unavailable, highly recommended 👍
Andrew · 21 September 2023
Agent replied · 30 September 2023
Hi Andrew,Many thanks for providing your feedback. It is great to read that you have been happy with the service provided to you by Alice and the rest of the lettings team at Maldon. I know Alice in particular will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleGreat service by Beresfords in Brentwood. Lauren helped us with finding the perfect property to rent. Excellent customer service, always helpful, very efficient and handled the process very well from booking the viewing to then passing on our offer and even setting up a meeting with the owner. I really appreciate the team’s help with the rental process, they’ve made it stress free completely.
I can highly recommend choosing Beresfords.
Csaba · 29 February 2024
Agent replied · 27 August 2024
Hi Csaba
I am so pleased that our lettings team in Brentwood provided effective assistance in sourcing you a suitable property to rent and the entire process ran smoothly from start to finish. We really appreciate your positive feedback and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery good service and always a pleasure…
Very good service and always a pleasure dealing with their team (especially Donna & Stuart) Brilliant!!
Daniel · 23 June 2024
Agent replied · 24 August 2024
Hi DanielI am so pleased that you were impressed with the service that our staff provided to you recently and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDanny at Beresfords in Witham made…
Danny at Beresfords in Witham made things so simple for me, he was pleasant and polite and nothing too much trouble.
Mr · 17 March 2024
Agent replied · 24 August 2024
Hi PaulThank you for providing your feedback following your recent dealings with Danny who works at our lettings department in Witham. Its great that you were impressed with his general approach and I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service from the service from the start…
On contacting Beresfords they were extremely efficient from the start. I was looking for property in the Chelmsford area and contacted over 20 companies and Beresfords was the only company to follow up with my request. It is difficult to find this kind of efficiency nowadays so I would recommend anybody to use the excellent company. I don't think you would regret it.
Mrs · 8 July 2024
Agent replied · 24 August 2024
Hi Mrs AndersonI was pleased to read that our local property team in Chelmsford responded to your requests and it's great that you are happy recommending us to others. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
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