Trusted Agent profile · Brentwood

Beresfords at Brentwood reviews

★★★★★ Excellent

1,080 reviews across 2 platforms

77 - 79 High Street, Brentwood, CM14 4RR

Beresfords's office in Brentwood, at 77 - 79 High Street, is rated 4.7 out of 5 across 1,080 reviews on two platforms, including 346 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards Beresfords won in 2026.

Google logo

4.8 / 5

346

Reviews on Google

This office

Trustpilot logo

734

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Brentwood office, from every platform, shown as written. First names only.

5/5

Trustpilot

Exceptional service

My experience with Beresfords letting agency has been nothing but exceptional. They have been super helpful from the start and guided us well throughout our move-in process. Communication was also superb. A special thanks to Christine who has been great.

Gloria · 22 March 2024

Agent replied · 24 August 2024

Hi GloriaThank you so much for your positive feedback. I am pleased that you have had a great experience when dealing with us recently and that our personnel remained in regular contact throughout. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

We’ve recently sold our property with Beresfords. From start to finish, they were professional, responsive, communicative and willing to go the extra mile. Their customer service is excellent and they guided us through the sale process, even when there were bumps in the road. I would recommend them without hesitation. Particular thanks to Stuart Walker who’s managed to sell the property in one day!PositiveResponsiveness, Quality, Professionalism, Value

Erika · 28 August 2021

Agent replied · 28 May 2023

Hi Erika, Many thanks for the great review for Stuart and his team at our office in Brentwood. With many years of experience, your property sale would have been in very safe hands, from the first point of contact through to exchange and completion. The team all work really hard to ensure the process is as stress-free as possible, keeping all parties updated throughout the transaction. They will really appreciate your 5 star award and kind comments. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Trustpilot

Barbara has carried out an extremely…

Barbara has carried out an extremely thorough and detailed inspection at my property.

Peter · 14 July 2026

Agent replied · 24 August 2024

Hi Peter Thank you for providing us with your recent feedback. It was great to read that the inspection recently carried out at your property by Barbara from our Dunmow lettings office was thorough and that she provided you with a detailed report. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Amazing service

Amazing service - Aimee was seeing a neighbour and sper of the moment I asked for review of my property… no problem at all great service

Lee · 13 November 2024

Agent replied · 26 December 2024

Hi LeeThanks for your feedback and I am pleased that Amy went out of the way at short notice to meet your requirements.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Alice was Really friendly and helpful

Alice was Really friendly and helpful. It was no problem to contact her for any help or questions. She was happy to help us through out the letting process we couldn't ask for any more! Highly recommend.

Jason · 10 May 2024

Agent replied · 24 August 2024

HI JasonI appreciate you taking the time to provide us with your feedback following your recent dealings with Alice. It's great that she was able to assist you effectively throughout the lettings process and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Very excellent customer service

Very excellent customer service, ready to help and assists their clients. Especially Debbie who is very approachable and nice . Thank you very much for helping me to get my new apartment

Adam · 6 August 2024

Agent replied · 29 August 2024

Hi AdamMany thanks for your feedback. I am pleased that you found Debby approachable during your dealings with her and that she was effective in finding you a suitable apartment to rent.Steven BondManaging Director - Residential Lettings

5/5

Google

Hannah Grant is a person who pays attention to details and is also respectful and professional.

Cristina · 26 March 2025

Agent replied · 10 December 2024

Hi Cristina Thank you for taking time out to post your review. I am pleased you have been happy with the service that Hannah has provided and that she was professional in her approach. I know she will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Great service

Dealing with Lauren and beresfords through a difficult personal situation and they have been a pleasure very professional and helpful when needed thankyou

Charlie · 28 April 2026

Agent replied · 9 June 2026

Hi Charlie Thank you for posting your recent review. I was pleased to read that Lauren was able to assist you through a difficult period in a professional and helpful manner. I know she will be very grateful for your kind words and 5-star rating and we wish you all the best for the future. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

James and his team was amazing along…

James and his team was amazing along the process of renting our first property. Would 100% recommend them to anyone, james and his team was able to assist and support it in very aspect of the journey of renting, amazing experience

Micky · 9 February 2024

Agent replied · 24 August 2024

Hi MickyWe appreciate you taking the time to provide us with some feedback following your recent dealings with our local lettings team. It's great that they appear to have assisted you effectively throughout your journey of renting your first property and we really appreciate the fact that you would recommend us to others. I hope you enjoy your time in the property.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Very professional and friendly.

My whole experience of dealing with Beresfords has been first class and Abby has been very professional, friendly and helpful. I have felt supported throughout the whole process and would definitely recommend to others.

Linda · 21 June 2024

Agent replied · 24 August 2024

Hi LindaI appreciate you taking the time to provide us with your detailed feedback following your recent dealings with our lettings team. It's great that your experience was positive and you felt fully supported throughout the entire process. As we invest heavily in training and the ongoing development of our personnel, it's particularly refreshing to hear that you would not hesitate to recommend us to others.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Great service from lettings branch in Brentwood

The lettings team in the Brentwood branch have provided us with a great service in renting our property. In particular Adam and Alex have been very helpful and super efficient and we will be very happy to use Beresfords again. It has been so nice to deal with a company that you can rely on to do what they say they will, what a nice bunch of well-organised people!

Carol · 21 December 2020

Agent replied · 30 September 2023

Hi CarolMany thanks for posting your recent review.Although in general terms we do not work with Trustpilot, it was great to read that you have had a positive experience when dealing with our lettings team in Brentwood.I know they will be very grateful for your kind words and 5 star rating.Steven Bond - Managing DirectorResidential Lettings

5/5

Trustpilot

I cannot recommend Beresford too highly

I cannot speak too highly of the service that I have received from Beresfords, especially Hannah and Alicia who have both been so efficient and quick to respond to any queries. I have found that being a landlord is not always easy, but they have both made things a lot less stressful!!

Florence · 25 April 2023

Agent replied · 6 July 2023

Hi Florence,Thank you so much for posting your recent feedback. I was delighted to read that both Hannah and Alicia have responded quickly to any queries which arise. Being a landlord does create its challenges, but as your managing agent we will always try to ensure the process of renting a property is as stress free as possible. We are all very grateful for the business that you provide to us, and your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Thank you Natasha Haywood

Thank you Natasha Haywood always helpful and very professional. She took the time to listen to my needs which most agents don’t do.

Hallie · 8 December 2024

Agent replied · 26 December 2024

Hi HallieMany thanks for providing us with your feedback following your recent dealings with Natasha. I am pleased that she was attentive and professional. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Good customer relationship and all the…

Good customer relationship and all the teams are great in the work which we really appreciate all the efforts through the process

Samuel · 30 April 2026

Agent replied · 9 June 2026

Hi Samuel, Thank you for providing us with your recent feedback. We all appreciate your kind words and 5-star rating and look forward to working with you again in the future. Steven Bond Managing Director - Residential Lettings

5/5

Google

Beresfords Estate Agents were very detailed and professional with my tenancy. I highly recommend them.

CHINOMSO · 26 March 2025

Agent replied · 27 August 2024

Hi Chinomso Many thanks for your kind words. I'm pleased that you found the approach of our staff professional and it's great that you would not hesitate in recommending them to others. Steven Bond Managing Director - Residential Lettings

5/5

Google

Jacob and Wendy were always professional and were very efficient and straightforward to deal with

Andrew · 26 March 2025

Agent replied · 23 October 2024

Hi Andrew, Thank you for your 5 star award for both Jacob and Wendy from our Shenfield Office. With many years in the industry, both would have been perfectly placed to guide and support you. They will appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Service Advisor.

5/5

Google

Lauren was incredibly helpful throughout our renewal process ensuring everything was handled efficiently and transparently

Priyanka · 26 March 2025

Agent replied · 26 March 2026

Hi Priyanka Thanks so much for posting your review. I am glad that Lauren assisted you efficiently, ensuring that your renewal was a smooth and stress free process. I know she will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

From beginning to the end of my search…

From beginning to the end of my search for somewhere to rent, the service I got from Hannah Grant was exceptional. I was always kept informed and updated about available places to rent. When I had any queries I was given answers in a timely manner. Thank you for all your help and getting me into my new place

Michelle · 16 July 2022

Agent replied · 6 July 2023

Hi MichelleThank you for your positive feedback regarding Hannah. I am pleased that she kept you regularly updated as and when new properties became available to rent, and responded promptly to your general queries. I know Hannah will be very grateful for your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings

5/5

Google

Archive has been extremely helpful and professional during all my dealing with him. He listens to all potential issues that you address and deals with them swiftly. He has a very professional telephone manner and after discussions he makes you feel at ease and you know he will take it on board.

Colum · 29 March 2023

Agent replied · 28 May 2023

Hi Colum, Thank you very much for taking the time to provide your feedback and I was pleased to read that your experience of dealing with Beresfords has been a positive one. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

4/5

Google

Both my partner and I would be happy to recommend Beresfords in Brentwood services for the sale and/or purchase of their property. Both Robert & Stuart were attentive, polite and kept us updated regularly, which came in handy, particularly as we had a longer journey than expected. Many thanks again to you both for seeing this through with us.

Andrea · 6 July 2022

Agent replied · 28 May 2023

Hi Andrea, Thank you for taking the time to post your 4 star review for Stuart and Robert who are based at our Brentwood office. You would have been in very safe hands as both are focused on providing the best possible customer care. They will guide support throughout the process, keeping all parties regularly updated. Your kind comments and recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Trustpilot

We have been using Beresfords for the…

We have been using Beresfords for the past few years and have found their service to be exceptional.

Mr · 23 May 2026

Agent replied · 9 June 2026

Hi Anwar Thank you for your recent review. We very much appreciate your kind words and 5-star rating and look forward to continuing our working relationship with you going forward. Steven Bond Managing Director - Residential Lettings

5/5

Google

I am pleased with Berefords Estate Agent very helpful and supportive. Thank you Rylie.

Neisha · 26 March 2025

Agent replied · 10 December 2024

Hi Neisha I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Brentwood. Steven Bond Managing Director, Residential Lettings

5/5

Google

We dealt with Adam Johnson at your Brentwood Office. My wife and I are just able to switch a computer on, but Adam walked us through it in a very professional and friendly way. He's a credit to Beresfords, and we will certainly deal with him again. All the very best. Gill and Peter Hawkins.

Antenna · 29 November 2022

Agent replied · 28 May 2023

Dear Gill and Peter I wanted to reply personally to your recent review. Firstly, many thanks for taking time out to provide your feedback. I was pleased to read your positive comments regarding Adam. I know he will be very grateful for your kind words and we all appreciate your 5-star rating. Steven Bond - Managing Director Residential Lettings

5/5

Google

Domani was super helpful and responsive throughout the process of us buying our first home. It made such a difference to have an estate agent who you felt you could rely on to help push the sale forward. Would definitely recommend Domani to anyone looking to sell or buy :)

Charlotte · 14 May 2023

Agent replied · 28 May 2023

Hi Charlotte, Many thanks for the great review for Domani who is based at our office in Brentwood. You will have been in very safe hands as Domani is focused on providing the best possible customer care, from the first point of contact through to exchange and completion. She will keep all parties regularly updated throughout the transaction, guiding and supporting every step of the way. Your 5 star award and recommendation are much appreciated and we wish you many happy years in your new home. Alison Horsley, Customer Service Manager

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Questions about Beresfords at Brentwood

Has Beresfords won any awards?

Yes. In The Trusted Agent 2026 awards: Beresfords, Brentwood won Gold; Beresfords, Chelmsford won Trusted Agent; Beresfords, CO1 won Trusted Agent; Beresfords, Colchester won Trusted Agent; Beresfords, Upminster won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Beresfords at Brentwood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brentwood.

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