Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExceptional service
My experience with Beresfords letting agency has been nothing but exceptional. They have been super helpful from the start and guided us well throughout our move-in process. Communication was also superb. A special thanks to Christine who has been great.
Gloria · 22 March 2024
Agent replied · 24 August 2024
Hi GloriaThank you so much for your positive feedback. I am pleased that you have had a great experience when dealing with us recently and that our personnel remained in regular contact throughout. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleWe’ve recently sold our property with Beresfords. From start to finish, they were professional, responsive, communicative and willing to go the extra mile. Their customer service is excellent and they guided us through the sale process, even when there were bumps in the road. I would recommend them without hesitation. Particular thanks to Stuart Walker who’s managed to sell the property in one day!PositiveResponsiveness, Quality, Professionalism, Value
Erika · 28 August 2021
Agent replied · 28 May 2023
Hi Erika,
Many thanks for the great review for Stuart and his team at our office in Brentwood. With many years of experience, your property sale would have been in very safe hands, from the first point of contact through to exchange and completion. The team all work really hard to ensure the process is as stress-free as possible, keeping all parties updated throughout the transaction. They will really appreciate your 5 star award and kind comments. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotBarbara has carried out an extremely…
Barbara has carried out an extremely thorough and detailed inspection at my property.
Peter · 14 July 2026
Agent replied · 24 August 2024
Hi Peter
Thank you for providing us with your recent feedback. It was great to read that the inspection recently carried out at your property by Barbara from our Dunmow lettings office was thorough and that she provided you with a detailed report. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAmazing service
Amazing service - Aimee was seeing a neighbour and sper of the moment I asked for review of my property… no problem at all great service
Lee · 13 November 2024
Agent replied · 26 December 2024
Hi LeeThanks for your feedback and I am pleased that Amy went out of the way at short notice to meet your requirements.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAlice was Really friendly and helpful
Alice was Really friendly and helpful. It was no problem to contact her for any help or questions. She was happy to help us through out the letting process we couldn't ask for any more! Highly recommend.
Jason · 10 May 2024
Agent replied · 24 August 2024
HI JasonI appreciate you taking the time to provide us with your feedback following your recent dealings with Alice. It's great that she was able to assist you effectively throughout the lettings process and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery excellent customer service
Very excellent customer service, ready to help and assists their clients. Especially Debbie who is very approachable and nice . Thank you very much for helping me to get my new apartment
Adam · 6 August 2024
Agent replied · 29 August 2024
Hi AdamMany thanks for your feedback. I am pleased that you found Debby approachable during your dealings with her and that she was effective in finding you a suitable apartment to rent.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleHannah Grant is a person who pays attention to details and is also respectful and professional.
Cristina · 26 March 2025
Agent replied · 10 December 2024
Hi Cristina
Thank you for taking time out to post your review. I am pleased you have been happy with the service that Hannah has provided and that she was professional in her approach. I know she will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
Dealing with Lauren and beresfords through a difficult personal situation and they have been a pleasure very professional and helpful when needed thankyou
Charlie · 28 April 2026
Agent replied · 9 June 2026
Hi Charlie
Thank you for posting your recent review. I was pleased to read that Lauren was able to assist you through a difficult period in a professional and helpful manner. I know she will be very grateful for your kind words and 5-star rating and we wish you all the best for the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames and his team was amazing along…
James and his team was amazing along the process of renting our first property. Would 100% recommend them to anyone, james and his team was able to assist and support it in very aspect of the journey of renting, amazing experience
Micky · 9 February 2024
Agent replied · 24 August 2024
Hi MickyWe appreciate you taking the time to provide us with some feedback following your recent dealings with our local lettings team. It's great that they appear to have assisted you effectively throughout your journey of renting your first property and we really appreciate the fact that you would recommend us to others. I hope you enjoy your time in the property.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery professional and friendly.
My whole experience of dealing with Beresfords has been first class and Abby has been very professional, friendly and helpful. I have felt supported throughout the whole process and would definitely recommend to others.
Linda · 21 June 2024
Agent replied · 24 August 2024
Hi LindaI appreciate you taking the time to provide us with your detailed feedback following your recent dealings with our lettings team. It's great that your experience was positive and you felt fully supported throughout the entire process. As we invest heavily in training and the ongoing development of our personnel, it's particularly refreshing to hear that you would not hesitate to recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service from lettings branch in Brentwood
The lettings team in the Brentwood branch have provided us with a great service in renting our property. In particular Adam and Alex have been very helpful and super efficient and we will be very happy to use Beresfords again. It has been so nice to deal with a company that you can rely on to do what they say they will, what a nice bunch of well-organised people!
Carol · 21 December 2020
Agent replied · 30 September 2023
Hi CarolMany thanks for posting your recent review.Although in general terms we do not work with Trustpilot, it was great to read that you have had a positive experience when dealing with our lettings team in Brentwood.I know they will be very grateful for your kind words and 5 star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotI cannot recommend Beresford too highly
I cannot speak too highly of the service that I have received from Beresfords, especially Hannah and Alicia who have both been so efficient and quick to respond to any queries. I have found that being a landlord is not always easy, but they have both made things a lot less stressful!!
Florence · 25 April 2023
Agent replied · 6 July 2023
Hi Florence,Thank you so much for posting your recent feedback. I was delighted to read that both Hannah and Alicia have responded quickly to any queries which arise. Being a landlord does create its challenges, but as your managing agent we will always try to ensure the process of renting a property is as stress free as possible. We are all very grateful for the business that you provide to us, and your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThank you Natasha Haywood
Thank you Natasha Haywood always helpful and very professional. She took the time to listen to my needs which most agents don’t do.
Hallie · 8 December 2024
Agent replied · 26 December 2024
Hi HallieMany thanks for providing us with your feedback following your recent dealings with Natasha. I am pleased that she was attentive and professional. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGood customer relationship and all the…
Good customer relationship and all the teams are great in the work which we really appreciate all the efforts through the process
Samuel · 30 April 2026
Agent replied · 9 June 2026
Hi Samuel,
Thank you for providing us with your recent feedback. We all appreciate your kind words and 5-star rating and look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleBeresfords Estate Agents were very detailed and professional with my tenancy.
I highly recommend them.
CHINOMSO · 26 March 2025
Agent replied · 27 August 2024
Hi Chinomso
Many thanks for your kind words. I'm pleased that you found the approach of our staff professional and it's great that you would not hesitate in recommending them to others.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleJacob and Wendy were always professional and were very efficient and straightforward to deal with
Andrew · 26 March 2025
Agent replied · 23 October 2024
Hi Andrew,
Thank you for your 5 star award for both Jacob and Wendy from our Shenfield Office. With many years in the industry, both would have been perfectly placed to guide and support you. They will appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Service Advisor.
★★★★★ 5/5
GoogleLauren was incredibly helpful throughout our renewal process ensuring everything was handled efficiently and transparently
Priyanka · 26 March 2025
Agent replied · 26 March 2026
Hi Priyanka
Thanks so much for posting your review. I am glad that Lauren assisted you efficiently, ensuring that your renewal was a smooth and stress free process. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotFrom beginning to the end of my search…
From beginning to the end of my search for somewhere to rent, the service I got from Hannah Grant was exceptional. I was always kept informed and updated about available places to rent. When I had any queries I was given answers in a timely manner. Thank you for all your help and getting me into my new place
Michelle · 16 July 2022
Agent replied · 6 July 2023
Hi MichelleThank you for your positive feedback regarding Hannah. I am pleased that she kept you regularly updated as and when new properties became available to rent, and responded promptly to your general queries. I know Hannah will be very grateful for your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
GoogleArchive has been extremely helpful and professional during all my dealing with him. He listens to all potential issues that you address and deals with them swiftly. He has a very professional telephone manner and after discussions he makes you feel at ease and you know he will take it on board.
Colum · 29 March 2023
Agent replied · 28 May 2023
Hi Colum,
Thank you very much for taking the time to provide your feedback and I was pleased to read that your experience of dealing with Beresfords has been a positive one. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 4/5
GoogleBoth my partner and I would be happy to recommend Beresfords in Brentwood services for the sale and/or purchase of their property. Both Robert & Stuart were attentive, polite and kept us updated regularly, which came in handy, particularly as we had a longer journey than expected. Many thanks again to you both for seeing this through with us.
Andrea · 6 July 2022
Agent replied · 28 May 2023
Hi Andrea,
Thank you for taking the time to post your 4 star review for Stuart and Robert who are based at our Brentwood office. You would have been in very safe hands as both are focused on providing the best possible customer care. They will guide support throughout the process, keeping all parties regularly updated. Your kind comments and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotWe have been using Beresfords for the…
We have been using Beresfords for the past few years and have found their service to be exceptional.
Mr · 23 May 2026
Agent replied · 9 June 2026
Hi Anwar
Thank you for your recent review. We very much appreciate your kind words and 5-star rating and look forward to continuing our working relationship with you going forward.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI am pleased with Berefords Estate Agent very helpful and supportive. Thank you Rylie.
Neisha · 26 March 2025
Agent replied · 10 December 2024
Hi Neisha
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Brentwood.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleWe dealt with Adam Johnson at your Brentwood Office. My wife and I are just able to switch a computer on, but Adam walked us through it in a very professional and friendly way.
He's a credit to Beresfords, and we will certainly deal with him again.
All the very best.
Gill and Peter Hawkins.
Antenna · 29 November 2022
Agent replied · 28 May 2023
Dear Gill and Peter
I wanted to reply personally to your recent review. Firstly, many thanks for taking time out to provide your feedback. I was pleased to read your positive comments regarding Adam. I know he will be very grateful for your kind words and we all appreciate your 5-star rating.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
GoogleDomani was super helpful and responsive throughout the process of us buying our first home. It made such a difference to have an estate agent who you felt you could rely on to help push the sale forward. Would definitely recommend Domani to anyone looking to sell or buy :)
Charlotte · 14 May 2023
Agent replied · 28 May 2023
Hi Charlotte,
Many thanks for the great review for Domani who is based at our office in Brentwood. You will have been in very safe hands as Domani is focused on providing the best possible customer care, from the first point of contact through to exchange and completion. She will keep all parties regularly updated throughout the transaction, guiding and supporting every step of the way. Your 5 star award and recommendation are much appreciated and we wish you many happy years in your new home.
Alison Horsley, Customer Service Manager
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