Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHonest and amazing estate agents!
Stuart Walker has been excellent always on hand (even on his day's off) and has made the process seamless from start to finish. Stuart is very hard working and has a great engaging personality which certainly helps in this sector.I can also highly recommend Beresfords in Brentwood they have been very professional and honest and have made the process painless.Wouldn't hesitate to use them again in the future!
Lyndsey · 22 March 2022
Agent replied · 30 September 2023
Hi Lyndsey,Many thanks for the great review for Stuart, Manager of our Brentwood office. With many years of experience, you would have been in very safe hands. From the first point of contact, Stuart will do everything within his power to ensure a transaction goes through smoothly, keeping all parties regularly updated. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotExcellent and friendly team who touched…
Excellent and friendly team who touched base frequently and made sure our wants were catered to when suggesting properties. Will be called upon again when we decide to move next. Special thanks to Paul and Alice.
Josie · 19 August 2024
Agent replied · 24 August 2024
Hi JosieWe appreciate you providing us with your feedback. I am pleased that our local lettings team have remained in touch with you on a regular basis during your search for a suitable property. Hopefully we can assist you again at some point in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotProperty visits
I’ve been inspected by Amy 3 times since moving in 1 year ago. Amy is always very professional and always takes notes of any issues or concerns I have.
Sandra · 4 December 2024
Agent replied · 26 December 2024
Hi SandraThank you for finding the time to provide us with your feedback. I am pleased that Amy has always adopted a professional approach when visiting the property which you rent. I know she will be very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleBeresfords were fabulous with our house sale from start to finish - can’t thank Domani & Stuart for all their help. It was a long process with lots of delays in the chain but Beresfords did a fab job chasing along the way - their help definitely didn’t stop once we had a buyer for our property! Thanks again, we wouldn’t hesitate to use you again in future. Many thanksPositiveResponsiveness, Professionalism
Jaimie · 28 August 2021
Agent replied · 28 May 2023
Hi Jamie,
Many thanks for the great review for the team at our Brentwood office, and in particular Stuart and Domani. With many years of experience, the process would have been made easier by the sales team as they are best placed to problem solve in order to get the transaction through as smoothly as possible. Your 5 star award and positive comments are much appreciated and we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotVery helpful throughout the letting…
Very helpful throughout the letting process and very prompt responses to our emails and phone calls
Geoffrey · 21 July 2026
Agent replied · 25 September 2026
Hi Geoffrey
Thank you for your recent review. I am pleased that have found the process of letting a property with us to be relatively easy and that our staff have kept you fully up to speed throughout with progress. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleExcellent Service. Would highly recommend this agency.
Adam , Hannah, Abby, Holly and all the team were so helpful, professional and responsive when arranging the renting of my property.
Everything was clearly explained , carried out when scheduled and I can honestly say it was a stress less process from my point of view. Thank you to all the team.
Overall EXCEPTIONAL service.
Ian · 30 September 2022
Agent replied · 28 May 2023
Hi Ian,
Thanks for taking the time out to post your review.
I am pleased that you found the approach of our lettings team in Brentwood helpful, professional and responsive. We are all very grateful for your 5-star rating and it is great that you would recommend us to others.
Steven Bond - Managing Director
Residential Lettings
Many thanks for the 5 star award and kind comments for Saffron who is based at our Brentwood office. Saffron is focused upon delivering the best possible customer care and will really appreciate you sharing your experience. Thank you for the recommendation, we look forward to assisting you again I the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotAmazing team at Beresfords (Brentwood)
We recently sold our retirement flat via the amazing staff at Beresfords (Brentwood). These type of properties can be difficult to sell because of the restricted clientele. However the team at Beresfords were amazing at contacting potential buyers, conducting viewings and carrying out negotiations. I have no hesitation in recommending their services. They always responded to phone calls and e-mails and helped us through the whole selling process. Special thanks to Natalie, Rebecca, Domani and Donna. We hope you have successful year in 2024.
Kenneth · 19 December 2023
★★★★★ 5/5
TrustpilotFantastic experience
Fantastic experience. Very quick and efficient letting process. Responsive and very helpful answering any questions you have. Smoothest process I’ve had getting a flat :) . Amy was a great help and was very attentive and lovely. Christine was a great help too.
Precious · 28 March 2024
Agent replied · 24 August 2024
Hi PreciousThanks for taking the time to provide us with your feedback. I am so pleased that following your recent dealings with us your experience was very positive. We invest heavily in both training and development of our internal processes to ensure our clients' journey is as smooth and stress free as possible. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThey have been amazing
They have been amazing, there was a slight hiccup but Debby got it completely sorted and took all the stress away, couldn’t be more thankful
Sarah · 12 May 2026
Agent replied · 9 June 2026
Hi Sarah
Thank you for posting your recent review. It was great to read that Debby in our lettings department at Braintree was able to assist you with your recent issues, making the whole process stress free for you. I know she will very much appreciate your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotKaren at Beresfords Upminster…
Dealt with Karen at the Upminster office regarding a rental issue and although I ended up not using Beresfords on this occasion (because I agreed a rent increase) she was really helpful in the information she supplied and I felt that she was genuine. Definately use Karen next time I need help with my rental.Thanks Karen
Mac · 21 April 2023
Agent replied · 6 July 2023
Hi Mac,Thanks for providing your feedback. Sorry to hear that on this occasion you did not use Beresfords, but I am pleased that you found Karen helpful and genuine in her approach. It is good to know that you would use us in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Communication and Very Efficient
I am very pleased with Beresfords Agents in Maldon, they have Let a property for me very quickly and the communication has been fantastic. Both Abby and Danny in the lettings team have been exceptional. Thank you Very Much
Liam · 24 May 2024
Agent replied · 24 August 2024
Hi LiamSo pleased that our team in Maldon managed to let your property very quickly and that throughout the process you have been impressed with the communication. We are all very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie and Adam have been brilliant
Rylie and Adam were brilliant, both had professionalism and deep understanding of the local market and made the entire process seamless and stress-free. They went above and beyond to show properties that matched our needs and budget, offering valuable opinions and insights without any pressure.
Ryan · 19 January 2024
Agent replied · 24 August 2024
Hi Mr. Dobson,Thanks so much for your feedback. I am pleased the lettings team at Brentwood impressed you with their approach and demonstrated their extensive knowledge of the local lettings market. We are all very appreciative of your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat experience with Beresfords
Our experience with Beresfords has been great, the team have given us lots of useful information with prompt responses and a welcoming approach. Thomas Enderby has been very helpful and has helped us through the process and was quick to assist us on any queries we had
Laurie'elle · 2 December 2023
Agent replied · 31 December 2023
Hi Laurie'elle,Thanks so much for providing your feedback. I was pleased to read of your positive experience, having dealt with our lettings department in Chelmsford recently. We are all very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleAs landlords of a flat we have used the services of Beresford's Lettings on and off since 2008. They provide an excellent service - sourcing suitable tenants, check-ins and out, regular inspections of our flat, prompt payment of rent to our account and good maintenance service for any issues which sometimes arise during a tenancy. Very friendly staff. I would definitely recommend Beresford's Lettings.
Sue · 28 May 2022
Agent replied · 28 May 2023
Hi Sue
It's so nice to read such positive comments from a long-standing client. It is great that we have been acting as your letting agent for the last 14 years and I just wanted you to know that we never take your business for granted, and very much appreciate the ongoing custom that you have provided to us over so many years.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotKaty was very helpful and supportive…
Katy was very helpful and supportive for our check out. Detailed the expected outcome in a clear and concise manner, and have already have check out documents.
David · 29 November 2024
Agent replied · 26 December 2024
Hi David,I am pleased that you were impressed with the way in which your check out was handled and that everything was provided to you in a clear and concise manner. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleAdam went the extra mile, arranging for an electrician to fix faults when mine had let me down the day day before the new tenant was due to move in. Great service, Thank you!
Julian · 26 September 2025
★★★★★ 5/5
TrustpilotEleanor in Brentwood 5stars
Eleanor in Brentwood is such a professional. Moving/renting is a stressfulprocess and she takes all the pressure out of it. She is responsive, proactive and brilliant communicator and I couldn’t recommend enough to work with her.
Aimee · 3 July 2024
Agent replied · 24 August 2024
Hi AimeeWe appreciate you finding some time to provide your feedback and I am pleased that following your recent dealings with our lettings department at Brentwood, but in particular Eleanor she was responsive, proactive and remained in regular contact throughout the process. I know Eleanor will be very grateful for your kind words as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery happy with my whole experience…
Very happy with my whole experience today and leading up to the viewing, Tom and Chris were polite and welcoming to all my questions and left myself feeling very satisfied and excited for the next steps! Would highly recommend 👍🏼
Emily · 19 April 2024
Agent replied · 24 August 2024
Hi EmilyI just wanted to respond personally to your recent feedback following your dealings with our lettings department in Chelmsford. I am so pleased that you had a positive experience and that the team responded promptly to any queries that you raised. We are all very grateful for your kind words and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleSuperb service(s) provided by Beresfords; in particular our main contact 'Domani' who helped us chase down solicitors (when they simply weren't moving) - would have no hesitation recommending this agent - thanks All
Robert · 26 February 2026
Agent replied · 26 March 2026
Many thanks Robert for posting your 5 star award for Domani and the team based at our Brentwood office. They are proactive in their approach and will do all possible to ensure a sale goes through to exchange and completion, guiding and supporting whilst keeping all parties regularly updated. Your kind comments and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
TrustpilotLauren Mobsby was very helpful to us…
Lauren Mobsby was very helpful to us with a rental renewal where she went above and beyond to negotiate a middle ground with the landlord
Martha · 13 December 2024
Agent replied · 26 December 2024
Hi MarthaThanks for your feedback. I am pleased that you were impressed with the assistance provided to you by Lauren during the negotiations to renew your current tenancy. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCalls always answered quickly and…
Calls always answered quickly and direct to the person you need to speak to. Also very knowledgeable and prepared to pass on best advice
Peter · 2 May 2026
Agent replied · 9 June 2026
Hi Peter
Thank you for posting your recent review. It's great that you have found our staff to be helpful and knowledgeable during your recent dealings with our Brentwood lettings department. I know the whole team will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJazmin has always provided us with…
Jazmin has always provided us with sufficient notice of any up and coming inspections and has always tried to accommodate alternative dates if required.
Nicholas · 1 May 2026
Agent replied · 9 June 2026
Hi Nicholas
Thank you so much for providing us with your recent feedback. I was pleased to read that you have been consistently happy with the service you receive from Jazmin regarding inspections at your property. It is great to know you are provided with sufficient notice prior to her visit and that you find her to be professional throughout whilst attending your property.
I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotDefinitely recommend Adam and the team at Beresford
Arranged a viewing for a property with a gentleman named Adam from Beresford. Punctual and professional yet friendly and accommodating. I had the viewing and fell in love with the house. Adam started the referencing process straight away and was always available to come back to any questions or queries I had. Cannot recommend the company enough, especially Adam. Great service!
First · 6 August 2022
Agent replied · 6 July 2023
We really appreciate your positive feedback. I am pleased that you found Adam both punctual, professional, friendly and accommodating throughout your application process. I know he will be very grateful for your kind words and it's great that you are happy to recommend our Company to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI had fantastic experience
Riley was fantastic. She was so professional should be around. She was exactly Riley was fantastic. She was so professional I viewed the property . She was excellent I recommend her to everyone thank you for your help
Ahmed · 4 May 2024
Agent replied · 24 August 2024
Hi AhmedI am pleased that you have had a positive experience when dealing with Riley recently. I know she will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
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