Beresfords at Brentwood reviews

Many thanks Eddy for your 5 star award and kind recommendation for Charlotte and Josh from our Upminster office. Both are focused on providing the best possible customer care and will do everything within their power to ensure the process is stress-free, guiding and supporting from the first point of contact. They will appreciate you sharing your experience and whilst you were not able to move forward on this occasion, I hope that we can be of further assistance in the future. Alison Horsley, Customer Service Director.

Hi Mahesh, Many thanks for taking the time to post your 5 star review and positive comments for the team at our office in Brentwood, and in particular Saffron. With many years of experience between them, the team are well equipped to deal with any issues that may arise during the process and will keep all parties regularly updated. We really appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Rebecca, Many thanks for the great review for Domani and the team at our Brentwood office. The team are all focused on providing the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support throughout the process, keeping all parties regularly updated. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Nicola I wanted to reply to your comments personally due to some of the serious accusations made within your recent review. You will be fully aware of the circumstances surrounding the problems which have been experienced with your tenancy. I am very sorry that certain issues have not been resolved as quickly as they should have been but it is clear from our own internal records that our Property Managers have tried to be very pro-active on your behalf in trying to secure a positive outcome. However unfortunately we simply cannot instruct contractors to undertake repairs until the landlord has received relevant quotations and provided us with the necessary authority to proceed. In this particular case despite our very best efforts the landlord concerned has not been forthcoming with the approval required. It is a very frustrating situation for both you and ourselves. Although I accept that you just want the issues resolved, you have been made aware why we have been unable to proceed and instruct contractors. Therefore I feel it a little unfair to blame us as our internal file notes (which cannot be edited or amended) clearly show the amount of work undertaken by our Property Managers to try and assist you. I simply do not accept that our staff have been ‘disrespectful’ and ‘manipulative’. We always try to do our very best for all our clients but sometimes when decisions are beyond our control, unfortunately it limits our ability to get issues resolved as quickly as some clients require. We are a professional letting agents who subscribe to the Property Ombudsmen’s Code of Conduct. Therefore if you genuinely believe that the level of service provided to you by our own staff has been as bad as you suggest in your review then I would advise writing to the Property Ombudsman and they will conduct a fully independent review. As part of their investigations they will request copies of our files and I am very confident that upon inspection they will clearly see the extent of work undertaken by our staff to try and assist with the related issues. Their details are shown below for your convenience. To conclude I once again apologise that you have felt the need to write such a review but hope that my comments provide a an explanation of our own companies position in this regard. Property Ombudsman Limited Milford House 43, 55 Milford Street Salisbury Wiltshire SP1 2BP P: 01722 333306 E: admin@tpos.co.uk Steven Bond Managing Director, Residential Lettings

Hi Ruby Thank you for your recent review. I was pleased to read that Rylie provided you with an efficient and helpful service during your recent search for a suitable property to rent. I know she will be very grateful for your kind words and 5-star rating, as we all are. Steven Bond Managing Director - Residential Lettings

Hi Millie Many thanks for posting your recent feedback. I am pleased that our lettings team in Brentwood have provided you with the right support and information, answering any queries or questions you may have regarding renting out your property. We hope to continue our working relationship with you going forward and thank you for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Richard Thanks so much for posting your feedback. I am pleased that you have found our lettings team to be helpful and you have felt that the process of letting out your property has been a relatively smooth process. We look forward to assisting you again in the future. Steven Bond Managing Director - Residential Lettings

Hi Hayley Many thanks for taking time out to post your detailed review. It's great to read that Sophie in our Property Management team has provided you with a quick and efficient service during your recent dealings with her, ensuring she kept both yourself and your tenants fully in the loop with any issues that needed resolving. I know she will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Barry Thanks so much for taking the time to post your review. I know that Adam and the rest of the lettings team in Brentwood will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Vivian,I just wanted to reply personally to thank you for taking time out to post your detailed feedback. I am so pleased that your application for a tenancy completed successfully and it was great to read that Tom was there to support you throughout the process. I hope you enjoy your time living at the property and thank you for providing us with a 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Jack,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following an appraisal of your file and subsequent conversations with the individuals concerned, I note you lost the property you were purchasing, earlier this year through no fault of your own. File notes are added in real time and cannot be changed. I am aware my colleagues were in regular contact during the first few weeks of the property sale. However, communication fell down leading up to when the seller withdraw their property, before all the legal work had been completed. I am sorry you were not updated appropriately when we were advised by the seller. We spend a lot of time training and developing our people and I thank you for bringing this to my attention so that we can address. Communication is key and a vital part of any transaction. I can appreciate your disappointment, losing out on this particular property and wish you good luck with your continued property search. I hope we can help you find a property more suitable to purchase. Please do not hesitate to contact me on a.horsley@beresfords.co.uk if I can be of any further assistance.Alison Horsley, Customer Service Manager

Hi Kristina, We very much appreciate you posting your recent review. It's great that you have been working with our lettings team in Brentwood for the last 3 years and find their approach both helpful and professional. I know they will be very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Ricky Thank you for providing us with your feedback. I am pleased that you have been happy with the service our staff have provided to you and it is great that you would not hesitate in recommending us to others. We all appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Christina,Many thank for your positive feedback following your recent dealings with our lettings team in Upminster. I was so pleased to read that despite a problematic tenancy, Karen and the rest of her team remained professional throughout and resolved the issue. It's great that we have been acting as your letting agent for the last 15 years and I would like to take this opportunity to thank you sincerely for all the business that you have provided to us over that time.Steven BondManaging Director - Residential Lettings

Hi Genna, Thank you for taking the time to leave such a great review for Carl and his team at our Brentwood office. Your 5 star award and positive comments will be much appreciated as the guys are all committed to providing the best possible customer care. They will do everything within their power to ensure the transaction goes through as smoothly as possible, from the first point of contact through to exchange and completion. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Siobhan, Thank you for the great review for Jack who is based at our Shenfield office. Jack works hard to provide the best possible customer care and would have done everything within his power to help you secure your dream home, guiding and supporting throughout the process. He will really appreciate your 5 star award and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Francisco,Many thanks for posting your recent feedback. I am glad that the issue regarding your over payment of rent was resolved by our staff in a prompt and professional manner and I know they will all be very grateful for your kind words and 5-star rating.Steven Bond Managing Director - Residential Lettings

ShellyHaving read the contents of your review I was naturally concerned in terms of some of the comments made and have therefore investigated the matter further. As a result I felt it appropriate to reply as follows.Firstly it's worth mentioning that our internal system records all notes in chronological order and they cannot then be amended in any way.After your offer to rent the property was provisionally accepted on the 17th October our standard Terms of Business were sent on to you by email on the same day. We spoke to your partner Mr Slater to inform him of this and he said they would be returned to us the following morning. Unfortunately they were not returned as promised and we spoke to your partner Mr Slater again and he promised to email them back later in the day (Friday). Once again this did not happen and we contacted Mr Slater towards the end of the day and he said he would drop them in to our office on Saturday morning. By 12 midday on Saturday we had heard nothing so contacted Mr Slater who said he was not able to come in on Saturday but would try to deal with this on Monday. We explained to Mr Slater that we could not progress the transaction any further because the standard documentation required had not been returned despite numerous promises to do so. We also explained to him that we would need to update the relevant landlord regarding the situation. At that point Mr Slater responded by saying 'forget it, don't worry about the house'. We spoke to the landlord who, based on the series of events and Mr Slaters most recent comments decided to enter into negotiations with other interested parties. We did speak with you personally on this matter on the Monday and you asked to view another property we had available and a viewing appointment was arranged for the same afternoon. However although our staff attended as arranged you failed to turn up for the appointment. In summary our Terms of Business form part of the application process for a tenancy and within these we clearly outline what is required of tenants to ensure they put themselves in the best possible position to secure the property. They also outline our legal responsibilities to both landlords and tenants, hence why we cannot proceed further until they have been read, signed and returned. Naturally the landlord became concerned at the length of time taken to return them. Normally motivated tenants will ensure all related paperwork is returned within the specified timeframes hence why a decision was made to then negotiate with other interested parties. I'm sorry that on this occasion you felt aggrieved by our actions. However our staff were merely following the same process that is adopted on every transaction that we deal with and trying to comply with our related legal responsibilities. I hope that my explanation helps provide a clearer overview of our companies position regarding this matter and take this opportunity to wish you every success in your search for an alternative property.

Many thanks Rashpal for the 5 star award for Stuart and his team at our Brentwood office. They all work really hard to provide the best possible customer care, guiding and supporting throughout the process. Your positive comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Sam, Many thanks for the 5 star award and positive comments for Donna, Natalie and Stuart who are based at our Brentwood office. It is pleasing to hear you were impressed with the level of service you received and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Thankyou for your lovely 5 star review for our Brentwood branch and for Alex. We know she will really appreciate your comments. We really appreciate you taking the time to share your experience with us and hope we can be of further assistance in the future. Alison Horsley, Customer Services Manager

Hi Darren,We very much appreciate your feedback following your recent dealings with Hannah Grant. It's great that you found the check out process following expiry of your tenancy easy and efficient and that your deposit was refunded in full within a very short space of time. I know that Hannah will be very grateful for your kind words. I would be keen to find out a little more about your experiences as a tenant in general during your tenancy following the other comments made within your review. Please feel free to email me directly: sb@beresfords.co.uk.Steven BondManaging Director - Residential Lettings

Hi DonaldI am so grateful that you have taken the time to provide such detailed feedback. Having been one of our clients now for 10 years you have had an opportunity to judge our levels of service over an extensive period of time. It's great that you have been impressed with the approach of our staff regardless of which particular department they work within. Personally, I am pleased that we have been able to take away a lot of stress and worry from you and it is great that you would not hesitate in recommending our lettings team in Colchester to others. Can I take this opportunity in thanking you for your continued custom over the last decade and we look forward to assisting you for many more years to come.Steven BondManaging Director - Residential Lettings

Hi Sheniz, Thank you so much for your 5 star review and positive comments, they are much appreciated. With many years of experience, Stuart and his team at our Brentwood office will do all possible to ensure your transaction goes through smoothly, keeping you updated throughout the process. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.