Trusted Agent profile · Brentwood
★★★★★
1,104 reviews across 2 platforms
77-79 High Street, Brentwood, CM14 4RR, CM14 4RR
Part of Beresfords, see every office.
Beresfords's office in Brentwood, at 77-79 High Street, is rated 4.7 out of 5 across 1,104 reviews on two platforms, including 297 Google reviews rated 4.8.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
GoogleKind and friendly staff. Organized and responsive to issues. Had a great experience in dealing with issues. Thanks a Lot for your wonderful job.
Hi Sabarinath, I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Brentwood. Steven Bond Managing Director, Residential Lettings
5/5
TrustpilotI have been dealing with Beresfords for…
I have been dealing with Beresfords for some time now and I’m always impressed; Corrine visited to do my most recent property check and was completely professional and a pleasure to deal with.
HiThank you so much for your positive feedback. It's great that you have been working with us now for some time and I know that Corrine in particular will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent service
Excellent service quick response to any situation
Hi AlanThanks for your feedback and I’m pleased that you were impressed with the service provided to you by our lettings team.Steven Bond Managing DirectorResidential Lettings
5/5
GoogleGreat service from the Brentwood Brentwood. Always happy to answer any questions I had. Would definitely recommend
5/5
TrustpilotVery prompt and helpful
Very prompt and helpful. Good follow up
Hi KatieThanks for taking time out to provide your feedback. I’m pleased that you were happy with the service provided during your recent dealings with our local team.Steven Bond Managing DirectorResidential Lettings
1/5
TrustpilotI have been waiting for nearly 3 months…
I have been waiting for nearly 3 months for deposit to be returned diffent amount each time I'm asking no response from anyone when I call I would not touch this lot with a pooey stick go somewhere else these are theves
Ricardo,Having read the contents of your review I wanted to reply accordingly as follows.Firstly, many apologies that you have felt a need to leave such a review, but there are genuine reasons why your deposit has not been returned. The legal process in the UK dictates that no funds can be returned to a tenant (be it in part or full) until such time as the agent concerned has written consent of any agreement from both the landlord and the tenant. Following extensive negotiations the landlord has agreed to reduced deductions from your deposit, but unfortunately this has not proved acceptable to yourself. Until such time as yourself and the landlord can agree a mutually acceptable compromise, unfortunately we are not permitted by law to return any funds. Our personnel attempted to discuss this with you by telephone on the 15th November but had to leave a message for you to all us back. Nothing was forthcoming so we contacted your daughter who confirmed that she would pass on the message and get you to call us back. Should you be unable to reach an agreement with the landlord, then your next course of action would be to lodge an appeal with the Tenancy Dispute Service and I believe this has been explained to you previously. Once again, I am sorry that you feel aggrieved that Beresfords have been deliberately holding on to your deposit, but hopefully my explanation above provides a clearer picture of our Company's position in this regard.Steven Bond - Managing DirectorResidential Lettings
1/5
TrustpilotAvoid
I sold my property using Beresfords in Shenfield. They were unprofessional, incompetent and negligent. They did not do the due diligence on the buyer and did not act on my behalf, more worried about keeping the buyer happy - and they to you lie in process. I wouldn’t recommend them.
Dear Hannah, Having read your recent review I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent emails with our Shenfield branch, it would appear notes outline a different view to your own in terms of how events unfolded throughout this transaction. Therefore I would be keen to discuss this matter with you in more detail to gain a greater understanding of your own frustrations. Please feel free to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager.
5/5
TrustpilotProfessional yet friendly!
I am pleased that you found the approach of our staff both professional and friendly and we are very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent service
From first enquiry to picking up the keys, Paul, Christine, Lynn and the rest of the team were fantastic - easy to deal with and keep me informed throughout.
Hi Andy,I really appreciate your feedback and I am pleased that Paul and the rest of our lettings team in Billericay impressed. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent teamwork at Beresfords Brentwood
The whole team, specifically Adam, Paul, Ryan and Eleanor, provided excellent service in what was a very short period of time between the previous tenant leaving and the new tenant moving in. Thank you.
Hi Nick,Many thanks for leaving your review. It is pleasing to read that you were happy with the service provided to you by Adam and the rest of our lettings team at Brentwood. I know they will all be very grateful for your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings
1/5
TrustpilotHonestly AVOID AT ALL COSTS
Honestly AVOID AT ALL COSTS. Very friendly and helpful at first but as soon as you sign, useless!! All repairs take months and are fought against, repairs are a disgrace and shoddy. When requests are made they are ignored and then rude and sharp replies. As a pregnant woman, we asked to leave the property a couple of weeks early to avoid moving out during the week I give birth, no chance. But told repairs won’t be done because landlord is quarantined - if I quarantine, can I not pay rent? If you’re confident nothing will go wrong in your new house, may work well but I hope you don’t have questions or requests!!
5/5
GoogleBeresfords, in Brentwood, have been very attentive and on the ball in dealing with me and the subsequent setting up of my rental. Thanks to all, and special thanks to Aimee and Paul.
5/5
GoogleLovely people and very efficient service! Thank you for your help in making my house move quick and easy!
Hi Anastasija, Thank you for taking the the time to share your recent experience with our Brentwood team. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
Trustpilot5 star for Jack, Debby & Joe
5 star review for Jack, Debby and Joe! They have been very helpful and supportive in helping me move! Waiting for the keys!!!
Hi Nikki,Thanks so much for taking time out to provide us with your feedback. I am pleased that you found our lettings team at Braintree very supportive throughout the process. I know all members of the team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotLettings Team
Debby, Joe and Jack couldn’t have been more helpful. An excellent and fast service from them.Thank you!
Hi ScottThanks for your feedback. I was pleased to read that Debby and the rest of our lettings team at Braintree proved helpful and efficient during their dealings with you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleHad a great experience with the lettings team particularly with Alexandria Wellington and Aimee Burst. We wanted to move in to one of the houses listed ASAP and they made it happen for us quite quickly by responding to all our requests and questions so promptly and transparently. Also found the rest of the team helpful when those guys weren’t in the office. We’re now moved in all happy and couldn’t of done it without them so thank you. If you can choose, I’d highly recommend asking to deal with Alex early on.
5/5
TrustpilotGreat team and a great service
Great team and a great service. Many thanks to Archie, Eleanor and Paul in particular
5/5
Trustpilotvery helpful
The view of the property was arranged quickly. The process for renting is very clear. Respond and reply to our questions quickly.
Hi Han,It is great to read that you have been happy with the service you have received regarding your rental property. We focus heavily on customer service so it is great to know that we have been able to meet your expectations in this regard.Steven BondManaging Director - Residential Lettings
1/5
GoogleI engaged Beresfords to manage my property for four years. They actually caused more problems than they fixed. So much cost was incurred because they didn't oversee works done to the property correctly. Even now, some months after changing to a new (and I should add - fantastic) agent, we're still finding problems that Beresfords told us had been 'fixed' or dealt with months ago. They gave inaccurate 'advice' throughout (ultimately costing us a fortune in time and money), weren't responsive to emails and calls, and were really unpleasant to deal with in the end. I had to get involved in every issue, at one point dealing directly a tenant because Beresfords were being slow and uncooperative (when a boiler broke down in January, leaving my poor tenant freezing). They made 'parting ways' a nightmare and in the end were actually negligent. I would suggest avoiding them - there are some really good other agents in the Brentwood area that in my experience, are more professional, responsive and proactive in handling properties on behalf of landlords.
5/5
GoogleHad a great experience with the lettings team particularly with Alexandria Wellington and Aimee Burst. We wanted to move in to one of the houses listed ASAP and they made it happen for us quite quickly by responding to all our requests and questions so promptly and transparently. Also found the rest of the team helpful when those guys weren’t in the office. We’re now moved in all happy and couldn’t of done it without them so thank you. If you can choose, I’d highly recommend asking to deal with Alex early on.
5/5
TrustpilotAmazing customer service from Abigail
Amazing customer service from Abigail, very friendly, polite and professional!
5/5
TrustpilotAbby and Tom
Abby and TomAmazing communication from start to finish. Tom with the booking and viewings and Abby with regards to paperwork and communication from tenant to myself. Everything ran smoothly from start to finish. Many thanks
Hi MaryThanks for your feedback. I was pleased to read that our lettings team in Chelmsford met your expectations and everything proceeded as planned. We are all very grateful for your kind words and 5-star rating.Steven Bond - Managing Director Residential Lettings
5/5
TrustpilotAll the staff that I delt with from one…Professional team
All the staff that I delt with from one tenant moving out to another moving in where all very professional and helpful that made it easy for me.
Hi Paul,We very much appreciate you taking the time to post your comments and I was pleased to read that you have found the approach of our lettings team both professional and helpful. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleAll staff were very friendly and helpful. Any issues were resolved quickly and customer service very good.
Hi Ayesha, Many thanks for the 5 star review for the team at our Brentwood office. It is pleasing to hear you were impressed with the level of service extended to you as our teams work hard to provide the best possible customer care. Thank you for sharing your experience, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
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