Beresfords Brentwood reviews

Hi BethanySo pleased that you were impressed with the service extended to you by our local lettings team and I am pleased that everything proceeded without issue.Steven BondManaging Director - Residential Lettings

Hi JonI really appreciate you taking the time to provide your feedback. I was pleased to read that Hannah impressed and resolved your recent issues. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Sue, Many thanks for the 5 star award and kind comments for the team at our Brentwood office. The team work hard to provide the best possible customer care and will appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Mike, We appreciate you providing your feedback following your recent dealings with Ryan who works in our local lettings department. I am pleased that you found his approach both friendly and thorough. Steven Bond Managing Director - Residential Lettings

Hi SallyI am so pleased that everything went through smoothly for you without issue and you were impressed with the way in which Alice dealt with everything.Steven BondManaging Director - Residential Lettings

HI Ian,Many thanks for taking time out to provide us with your feedback. I am pleased that Adam and the rest of his lettings team at Brentwood delivered an excellent service. I know they will all be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi SarahI appreciate you taking time out to provide your feedback and I am pleased that your experience when dealing with us has been a positive one.Steven BondManaging Director - Residential Lettings

Hi BenI wanted to respond to your comments personally as there is often a general misunderstanding regarding what involvement agents have in the return of a tenant’s deposit. In some cases, if the property is returned to the landlord in an acceptable condition once tenants vacate, the landlord concerned will confirm to the agent in writing that no financial deductions from the deposit are required and upon receipt the agent processes the return of the deposit to the tenants in full. In other cases, properties are not returned in an acceptable condition and as a result the agent obtains quotations from relevant contractors to put things right. Once received these quotations are sent to the landlord for consideration and a decision made as to what the tenants should contribute towards the required repairs out of their deposit. Sometimes tenants accept what is being proposed by the landlord and the relevant deductions are taken from their deposit with the remaining balance sent back to them by the agent. However, where landlords and tenants disagree in terms of what works are required and/or the associated financial deductions being proposed, then negotiations continue in the hope of an amicable compromise being reached at some point, and during such negotiations agents are not allowed by law to return any of the tenant’s deposit. Negotiations can sometimes drag on for some time which of course delays monies being returned to the tenants. Where negotiations ‘hit a brick wall’ with neither landlord nor tenant being prepared to move any further from their position, the issue is then referred to an independent Adjudicator employed by the Company where the deposit is registered. They will then ultimately decide what, if any, monies should be retained by the landlord. The agent, landlord or tenants have no direct influence on this decision other than to furnish the Adjudicator with as much relevant information as possible so they can reach a fair and balanced decision based on the facts submitted. Once everything has been reviewed by the Adjudicator, they will then inform all parties of their final decision and instruct the agent concerned the amount to pass over to the landlord and what, if any, monies from their original deposit should be returned to the tenants. Unfortunately, agents are often blamed unfairly for not returning deposits back to the tenants or that the time taken to do so takes far too long. It is reasonable for people to reach such conclusions without having a detailed knowledge of the process and related legal restrictions that an agent must work within. Hopefully, my explanation above helps provide a clearer explanation of our position in this matter and will also assist other tenants who read this response in having a greater understanding of how tenants’ deposits are retained and processed at the end of a tenancy especially where a dispute arises. In your case as part of your original application process with us, you would have been provided with ‘Prescribed Information’ which would explain how we hold your deposit, and the related process thereafter should a dispute arise upon expiry of your tenancy. So, it is certainly not the case that you were unaware of the possible implications linked to an ongoing dispute over your deposit prior to moving in. Steven BondManaging Director - Residential Lettings

Hi RitaThanks so much for finding the time to post your recent review. It is great that you have been pleased with the efforts of Cameron, Karen, Lizzie and the rest of the lettings team. We will always do everything possible to look after our client's properties and hope that we go on to enjoy a lengthy business relationship with you in the years to come. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Vishnuraj Thanks for providing your feedback. I am pleased that Riley assisted you effectively and answered all of your questions. Steven Bond Managing Director - Residential Lettings

Hi ColinThank you for posting your recent review and I was pleased to read your positive comments. Sometimes the process involved in renting a property can prove complicated, but I am pleased that on this occasion our staff made everything that much easier. We all very much appreciate your 5-star rating.Steven Bond Managing Director - Residential Lettings

Hi DayoHaving dealt with us recently I was pleased to read your positive comments. It is great that you found the approach of our staff friendly and that they were easy to communicate with. Steven BondManaging Director - Residential Lettings

Hi Mershid, Thanks for providing your feedback following your recent dealings with our lettings department in Brentwood, especially Ryan. I am pleased that you found their approach considerate, polite and professional and we all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Renata Thank you for taking time out to post your review. It is great to hear that you have been impressed with the service provided to you by our lettings team in Brentwood. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Thanks for providing your feedback. I am pleased that our local lettings department have met your expectations when dealing a number of your properties. I know they will be very grateful for your kind feedback.Steven BondManaging Director - Residential Lettings

Hi SunilThank you very much for your 5-star rating. I am pleased that you were impressed with the levels of communication and general professionalism of our lettings team throughout the process.Steven BondManaging Director - Residential Lettings

Hi Ali, Many thanks for the 5 star review for the team at our Brentwood office. I am pleased to hear you were impressed with the level of service extended to you and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi MikeWe appreciate you taking the time to provide us with your feedback. I am pleased that you found the approach of our lettings team both helpful and friendly.Steven BondManaging Director - Residential Lettings

Hi MaxWe really appreciate your feedback and I am pleased that Gabby provided an amazing service throughout your dealings with her. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Michelle, Many thanks for the 5 star award and positive comments for the team based at our office in Brentwood. With many years of experience between them, the guys are committed to providing the best possible customer care and will do everything within their power to ensure a transaction goes through smoothly. Thank you for the recommendation, it is very much appreciated. Alison Horsley, Customer Services Manager

Hi NickThanks for your positive feedback. I am pleased that our lettings team in Brentwood managed to find you high quality tenants within a very short space of time. They always try to source the most suitable people for each and every property we market for let, but it was good that on this occasion not only were they able to do this, but did so within 24 hours of your apartment being released into the market for rent. I know they will all be very grateful for your positive feedback and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Garry, Many thanks for the fantastic review for our Brentwood office. I am pleased you were impressed with the level of service received as the team pride themselves on the quality of their customer care. Thank you for the 5 star award and recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager