Beresfords Brentwood reviews

Hi ElohoMany thanks for your recent feedback. It was great to read that we have been working with you successfully for the last five years and I am pleased that our lettings team based in Upminster continue to deliver for you at the level required. I know they will be very grateful for your positive feedback, as we all are for your 5-star rating.Steven Bond - Managing Director Residential Lettings

I have just been alerted to the review you posted on Trustpilot back in February as this is not a site we currently subscribe to. I felt it appropriate to respond to your comments as it's actually a legal requirement that letting agents who manages a property on a landlords behalf undertake right to rent checks on any tenants arriving from overseas. If a landlord does not use an agent then they will have to undertake this task themselves. Anyone not following the process will be breaking the law and can be prosecuted. Naturally as a professional agent we follow all appropriate guidelines. Here's the link to the relevant section on the Governments website should you require more information. https://www.gov.uk/check-tenant-right-to-rent-documentsSteven BondManaging Director - Residential Lettings

Hi W R,This is just a brief response to thank you for taking time out to provide us with your feedback. I am pleased James resolved your recent query in a polite and responsible fashion. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi EmilyI really appreciate you taking the time to post your recent review. It is great that you found Joe helpful from start to finish throughout your recent transaction, and that the service overall met your expectations. We all really appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Isra Many thanks for your positive review. I am pleased that Rylie in our Brentwood office was able to assist you efficiently and answer all your questions. I know she will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi JennyThanks for taking time out to provide us with your feedback. I am pleased that our staff, especially Abby assisted you in a professional manner and we all thank you for the 5-star rating.Steven BondManaging Director - Residential Lettings

Thanks for your feedback. I am pleased that you found our staff helpful during your recent dealings with our lettings team.Steven BondManaging Director - Residential Lettings

Hi MatthewIt was great to read that you have recently had a positive experience when dealing with Hannah, one of our lettings consultants and that you would be happy to recommend us to others.Steven BondManaging Director - Residential Lettings

Dear Mrs Bose,Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted in July this year. I am naturally disappointed by your comments made within. Following a detailed appraisal of your file, and subsequent emails with the relevant individual, I would conclude that notes outline a different view to your own in terms of how events unfolded throughout the transaction. I would be keen to discuss this matter in more detail to gain a greater understanding of your own frustrations. Please feel free to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager

Hi Sanjay,I am naturally concerned and disappointed to see the 2 star review and comments you recently left for our Colchester team, and in particular Alex. The team all work really hard to ensure they are providing the best possible customer service and did not have the opportunity to respond to you as you emailed Alex directly. Alex has been covering other offices and would not have been best placed to advise. I understand Darren responded from hospital, making you aware that Alex was not available and asked you to call the office directly. Please be reassured the team will remain in touch with you regarding the progression of your purchase, but should you have any further questions in the meantime, please contact the office directly via telephone or email.Alison Horsley, Customer Services Manager

Hi MaryThanks so much for your feedback. I am pleased that Abby has provided a consistent level of service to you and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi IsaiasThank you for posting your recent review. I am pleased that you have found our staff helpful and responsive. We all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi OlubukolaThank you for taking the time to post your review. It is great to read that you have been happy with the service provided to you by our staff. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Aaron,Thanks for taking the time to provide your feedback. I was pleased to read within your comments that both Eleanor and Adam had assisted you recently throughout your lettings journey and been patience, friendly and effective. It is great that you would not hesitate in recommending them to others and I know they will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi LindaThank you for taking time out to provide us with your feedback. I am pleased that as a first-time landlord you have been impressed with our management service. I hope that we go on to work with you for many years to come. We are all very grateful for the business you provide to us.Steven BondManaging Director - Residential Lettings

HI MarilynWe very much appreciate your feedback and I am pleased that you have found Kate both friendly and helpful whilst dealing with us. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Tracy,Many thanks for the 5 star award for the sales team at our Brentwood office and in particular Donna, your main point of contact. The team pride themselves on the quality of their customer care, keeping in regular contact with all relevant parties throughout a transaction. Your positive comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager

Hi TinaWe appreciate you finding the time to post your recent review. I was pleased to read your positive comments regarding the approach of Sarah, our Inventory Clerk. I know she always tries her best to assist each and every client and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Many thanks Sean for the 5 star award and kind comments for the team at our Brentwood office. The team all work hard to provide the best possible customer care and will appreciate you sharing your experience. Alison Horsley, Customer Service Manager