Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBeresfords Lettings in Brentwood, have been incredible! Such an efficient, quick process, helpful throughout giving all the details needed. The team were proactive and collaborated together making each call into branch seamless.
Couldn’t recommend more!
Azriel · 25 October 2023
Agent replied · 24 October 2024
Hi Azriel,
I was pleased to read your positive feedback following your recent dealing with our lettings department at Brentwood. It's great they were pro-active throughout, providing you with all the information required. So pleased that everything proceeded for you without issue. Many thanks for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThis is my first time renting and they…
This is my first time renting and they have help with every tlstep o the way and made sure we are completely up to date with every process ⁸
Bobby · 7 March 2024
Agent replied · 30 October 2024
Hi BobbyThanks so much for taking time out to post your recent review. I am pleased that our local lettings team assisted you effectively during your first experience of renting a property. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleCouldn’t be more impressed with Donna Pearce and Beresfords house went live on the market on a Monday house viewed by 4 people and sold on the Saturday great service
Dean Brentwood
Dean · 29 December 2023
Agent replied · 24 October 2024
Hi Dean,
Many thanks for the 5 star award and positive comments for Donna and the team who are based at our Brentwood office. I am pleased to hear we introduced suitable buyers to you promptly and as a result, agreed a sale. We appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotGood communication/ responsive / clear responses to questions . Felt kaurennactjng in our best interest
V good communicationPrompt response . Just gave me confidence acting in our best interest
Malcolm · 12 November 2024
Agent replied · 26 December 2024
Hi MalcolmI just wanted to reach out and thank you for providing us with your feedback following your recent dealings with us. I am pleased that you were impressed with the general levels of communication and that any responses provided back to you were initiated promptly.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThey showed they care
They showed they care about you and your renting journey. Little details that matters alot during a house search when you're looking to find your next property.
Mak · 25 March 2024
Agent replied · 30 October 2024
Hi MakThanks for taking the time to upload your feedback. I am pleased that you found the approach of our staff caring and I hope we can assist you further on your rental journey.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThomas Enderby Has been incredibly …
Thomas Enderby Has been incredibly kind and helpful through out the entire process and always so quick at replying. I had very good experience.
Dhanya · 22 May 2024
Agent replied · 30 October 2024
Hi DhanyaThank you for your positive feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that Thomas in particular was very helpful throughout the entire process.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilotthank you to the team for the service…
thank you to the team for the service you have given letting our property very professional, kept updated all the way through - would really recommend
Deborah · 13 April 2024
Agent replied · 30 October 2024
Hi DeborahSo pleased that we were able to assist you with the letting of your property and that you found the approach of our staff professional. We are all very grateful that you would recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe team have been very professional to…
The team have been very professional to deal with and have shared their knowledge throughout the process
Stevepradyhotmail.com · 20 September 2024
Agent replied · 30 October 2024
Hi SteveThanks for the positive feedback following your recent dealings with our local lettings department. I am pleased that you found them both professional and knowledgeable.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent experience with Lauren!
Lauren Taylor from Beresfords is very friendly, responsive, and helpful. It’s been a pleasure dealing with her in my search for a property!
Brooke · 8 June 2024
Agent replied · 30 October 2024
Hi BrookeI am so pleased Lauren was friendly, responsive and helpful during your recent dealings with her. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotMy partner and I have just rented a…
My partner and I have just rented a property with beresfords and couldn’t of asked for a better service. We was dealing with Eleanor and she has been amazing! We just want to say thank you for much to Eleanor and the Beresfords Brentwood team for making this possible!
Taylor · 27 May 2022
Agent replied · 30 October 2024
Hi TaylorThanks so much for your positive feedback. I am pleased that Eleanor and the rest of our lettings team in Brentwood assisted you in your search for a suitable rental property. I hope yourself and your partner have settled in well.Many thanks for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAn excellent customer service experience
I have had a few contacts with different letting agents in the last few weeks. I must say that Lizzi's customer relations skills was outstanding. The ability to effectively utilise her communication skills with good sense of houmous made the difference. She was really happy to help.
Yk · 6 August 2022
Agent replied · 30 October 2024
Hi Yk AwoI really appreciate you taking the time to provide your feedback following your dealings with Lizzie, one of our Lettings Consultants in Upminster. It's great that you had a positive experience and I know that Lizzie will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery professional and customer oriented…
Very professional and customer oriented service. The discussions are reassuring and I felt satisfied.
Trident · 28 October 2024
Agent replied · 26 December 2024
Thank you for taking the time to provide us with your feedback. I am pleased that you found the approach of our staff both professional and customer focused.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery helpful team
The team at Beresford have always been easy to reach, lovely to deal with and kept me informed every step of the way. Very respectful of my time and access to the property as well.Lovely group of people 😊
Sarah · 17 May 2023
Agent replied · 30 October 2024
Hi Sarah, Having read your feedback I am pleased that you have found our lettings team easy to communicate with and that they have supported you throughout the entire process. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotFriendly and Professional
I have worked closely with Alice in the past on a mutual client. She is always friendly and professional with her approach. She lets our properties quickly and without a fuss. Always excellent service.
Zita · 27 September 2023
Agent replied · 30 October 2024
Hi Zita,Many thanks for taking the time to post your review. I know Alice and the rest of her lettings team in Maldon will be very grateful for your kind words and we look forward to working with you again in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA recommended service
A recommended service. A very knowledgeable, friendly and efficient team. Feel a good working relationship going forward.
Sally · 6 September 2024
Agent replied · 30 October 2024
Hi SallyThanks for finding the time to provide your feedback. I’m pleased that your experience of dealing recently with our lettings team has been positive and we look forward to working for you from this point onwards. Steven Bond Managing DirectorResidential Lettings
★★★★★ 1/5
TrustpilotVery poor communication and offers…
Very poor communication, no calls returned for 2 days and offers being held back to vendors due to lack of staff. We viewed a property with an agent who could not answer any questions . Very disappointed !!! I will certainly not be selling through these guys .
Jenny · 9 June 2022
Agent replied · 30 October 2024
Hi Jenny,Having read your recent review I am naturally concerned and disappointed with the comments made within. Unfortunately, I am unable to locate a record for you on our own internal database and I am unsure when we dealt with you as a client and in what respect? Please feel free to contact our Customer Services Manager, Alison Horsley, with more information on a.horsley@beresfords.co.uk and she will be happy to investigate accordingly.
★★★★★ 5/5
TrustpilotExcellent customer service by…
Excellent customer service by every member of the team within the company. Always keep me informed of every interactions and take care of my letting.Thank youAbeydin
Abeydin · 23 March 2024
Agent replied · 30 October 2024
Hi AbeydinThanks for taking time out to provide us with your feedback. So pleased that you were impressed with the level of customer service provided by our local lettings team and that they kept you informed throughout.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat experience and communication
Great experience and communication. They were very helpful the entire process.
Diego · 5 December 2024
Agent replied · 26 December 2024
Hi DiegoThank you for taking the time to post your review. It's great that you found our team to be helpful and that communication was good throughout your dealings with us. We all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRoss responded to emails promptly &…
Ross responded to emails promptly & kept me informed of progress
Paul · 3 December 2024
Agent replied · 26 December 2024
Hi PaulThanks for finding some time to provide your feedback. I am pleased that during your recent negotiations linked to a tenancy renewal you found Ross efficient.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
Beresfords are trusted and reliable and were fast to make me aware when the property was re-made available for me and my friend to make the offer. They were friendly and helpful to deal with in person and were able to answer any questions in detail. Thanks again!
Cameron · 23 May 2022
Agent replied · 30 October 2024
Hi CameronThanks for your recent review. I was pleased to read your positive comments regarding the service provided to you by our lettings team. I know the entire team will be very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords were approachable and…
Beresfords were approachable and communicative at all times, and were excellent to deal with as the tenant of a property they managed. I am pleased to have had them representing my landlord, and I recommend them highly.
Kevin · 27 June 2023
Agent replied · 30 October 2024
Hi Kevin,Many thanks for taking the time to leave your review. It was pleasing to read your positive comments and that you are happy to have us representing your landlord and tenancy. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThank you Phoebe, Nick and Eleanor
It would have been easier for us to go with another estate agents at the time however, Eleanor came to value our house and made it clear why we should use Beresfords, she was fab.
Jasmine · 21 March 2025
★★★★★ 1/5
TrustpilotFalse advertising in zoopla price lower than they would accept
False advertising in zoopla they add a price of 350k and once you start negotiating the price they say they only would accept offers close to 400k.
Matheus · 25 February 2024
Agent replied · 30 October 2024
Hi Matheus,It is disappointing to see the 1 star review that you recently left. Having checked our entire database, I am unable to locate a record for you so am unsure if we have dealt with you as a customer in any respect? I am also not sure which property you are referring to so cannot check the selling price nor the full history on file. For reference, if the property has a guide price, it will only show one amount on the main property display on the portals. Both figures will subsequently be shown in full details. Please feel free to contact me with more information at a.horsley@beresfords.co.uk and I will be more than happy to investigate further.Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleFinding a flat to rent was quick and efficient. The guidance through the paperwork was very straightforward.
Calum · 25 August 2024
Agent replied · 24 October 2024
Hi Calum,
I am so pleased that our lettings team in Brentwood were able to source you a suitable property to rent quickly and that our application process through to a successful completion was straight forward.
Steven Bond
Managing Director - Residential Lettings
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