Trusted Agent profile · Brentwood
★★★★★
1,104 reviews across 2 platforms
77-79 High Street, Brentwood, CM14 4RR, CM14 4RR
Part of Beresfords, see every office.
Beresfords's office in Brentwood, at 77-79 High Street, is rated 4.7 out of 5 across 1,104 reviews on two platforms, including 297 Google reviews rated 4.8.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
TrustpilotRecommend
Extremely helpful in guiding us. Alice, thank you for being so informative and lovely!
Thank you for posting your review. Alice will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery professional service
Very professional service. Excellent communications. Courteous and attentive. Quick to respond and follow up.
Hi SueThank you for posting your review.It is pleasing to read that you have found us to be professional and quick to respond to any queries you may have had. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat help with a Tenant dispute
Had Problems with Tenants leaving property in a v.poor condition and needed to go to a tribunal which Kate navigated successfully to a great outcome financially.
Hi ChrisThanks for feedback. Despite you experiencing some issues with your tenants I am pleased that Kate assisted you effectively and that you received a positive outcome following an independent adjudication.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat Smooth Process
The process of letting the property was very smooth and agents made sure we are in the loop with everything. Would definitely recommend to others.
Hi Marta,Thanks for your feedback. I am pleased that you found the application process was smooth and that our personnel kept you updated throughout. I know our staff will be very grateful for your kind words and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHaving viewed a property we were…
Having viewed a property we were interested in and subsequently purchased Beresfords suggested selling our own house through them although it was not in an area I had seen many For Sale signs belonging to them. Once a valuation was agreed (considerably higher than local agent) viewings began and asking price was received from third viewing. Throughout the sale / purchase I was continually updated and found all staff polite, friendly and informative , Saffron from Brentwood branch deserves a special mention as was exceptional throughout.
5/5
GoogleGreat service by all the team members specially by Ms Hannah Grant.
Hi Joyes Thank you for posting your recent review. I know that Hannah and the rest of the lettings team in Brentwood will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotPolite and constructive response
Polite and constructive response. Dealing with negotiation to landlord.
Hi EditaThanks for the feedback. I am pleased that you found the approach of our lettings team both polite and professional and that your renewal negotiations were handled in a constructive manner by our staff.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery helpful and efficient always had…
Very helpful and efficient always had time to talk things through Thank you
Hi SuzanneWe very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleI had called Sarah regarding an issue with our hob. Sarah contacted to landlord and hob specialists to arrange for a replacement. She updated any progress on time and was readily available on email or phone. My interaction was very professional. Thanks.
Hi Arvind Thank you for posting your recent review regarding Sarah our Property Manager. I am pleased that she responded swiftly to resolve your issue with your hobb. I know she will be grateful for your kind words. Steven Bond - Managing Director Residential Lettings
5/5
GoogleThey have been very kind and helpful throughout our moving process.
Hi Lea Thanks for your positive feedback following your recent dealings with our lettings team in Brentwood. I know everyone will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotGreat service indeed
Great service indeed. The process was so fast and smooth!
Hi EviThanks for the feedback and I am so pleased that you found the process easy and were impressed with the service overall.Steven BondManaging Director - Residential Lettings
5/5
Trustpilotletting
the company are very friendly helpfull and nothink is to much trouble for them.
Hi IanThanks for your feedback. I’m pleased that you found our staff both friendly and helpful.Steven Bond Manging DirectorResidential Lettings
5/5
TrustpilotThe lettings team were very…
The lettings team were very professional throughout the process and kept us informed at all times
Thanks for taking time out to provide us with your review. I am pleased that you found our local lettings team professional throughout the rental process. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExtremely quick and helpful!
Both James on the viewing and Kris on the move in were extremely lovely and very helpful!
Hi KatieThank you for your feedback regarding both James and Kris in our lettings department at Chelmsford. I am pleased everything progressed successfully to completion and hope you enjoy your time in the property.Steven BondManaging Director - Residential Lettings
5/5
GoogleWe have recently exchanged on a property that the Brentwood office of Beresfords has listed. The experience throughout this process was very good. Carl and Stuart from the office were very professional, extremely responsive and all round a pleasure to deal with. Would not hesitate to recommend them in the future.PositiveResponsiveness, Quality, Professionalism
Hi Sam, Many thanks for the 5 star award for our Brentwood office, and in particular Carl and Stuart. With many years of experience between them, they are focused on delivering the best possible customer service, from the first point of contact through to exchange and completion. They will very much appreciate your kind comments. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
TrustpilotWe were very pleased with James A’s…
We were very pleased with James A’s service, very professional and customer oriented. We would gladly recommend him to anyone looking for a nice house and high class customer service.
Hi Dragos,Many thanks for taking the time to post your review. It is great to read that you have been happy with the service provided to you by James and the rest of our lettings team at Chelmsford, and it is great to hear that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHaving to move every year in the last…
Having to move every year in the last couple of years was difficult, but this year was the easiest, mostly because of Beresfords, which have been so helpful. I will definitely work with them again!
Hi Adrian,Thanks so much for the positive feedback. I was pleased to read that everything went through for you with ease and that our local lettings team assisted you effectively throughout the process.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotI had a pleasant experience dealing…
I had a pleasant experience dealing with Beresfords who advertised my property for a new tenant. Cameron, the agent who was dealing with me, was professional, friendly and kept me up-to-date throughout the whole process. He was efficient and successfully found me a new tenant!
Hi AmanThanks for your recent feedback. I was pleased to read your comments regarding Cameron and that you found him professional and friendly. It is great that we have found a new tenant for you and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat experience
Great experience, responsive staff, issues resolved quickly, good communication.
5/5
Trustpilot6 month house check
Lovely lady, very efficient, and a lovely personality 5 stars
Hi JacquieThanks for your recent feedback. I am pleased that your recent experience of dealing with us has been positive and we are very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
Trustpilotvery good service
very good service, all stuff very helpful.
Hi JolantaI am pleased that you were impressed with the service provided to you during your recent dealings with us and that all staff that you came into contact with were helpful.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThey all great they helped me a lot…
They all great they helped me a lot with the property they the best estate agents i ever had.
Hi MiriThanks so much for taking time out to provide us with your positive feedback following your recent dealings with our local lettings team.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery smooth experience
Very smooth experience, Great communication. Easy to deal with open and honest.
4/5
TrustpilotI had a difficult tenant which…
I had a difficult tenant which Beresfords helped me with through to obtaining vacant possession and then letting the property again. Particular thanks goes to Eleanor Scott for her help.
Hi Nigel,I just wanted to reply personally to thank you for taking time out to provide us with your feedback. Pleased to hear that Eleanor assisted you effectively with a difficult situation and it is great that we have managed to re-let your property again.Steven BondManaging Director - Residential Lettings
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