Trusted Agent profile · Brentwood
★★★★★
1,104 reviews across 2 platforms
77-79 High Street, Brentwood, CM14 4RR, CM14 4RR
Part of Beresfords, see every office.
Beresfords's office in Brentwood, at 77-79 High Street, is rated 4.7 out of 5 across 1,104 reviews on two platforms, including 297 Google reviews rated 4.8.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
GooglePatient and soft spoken is how I would describe Rylie 🥰 …
Hi Yvonne Thank you for posting your recent feedback. I know that Rylie will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotLauren was super friendly and helpful
Hi KimThank you for your kind words regarding Lauren. I know she will be very grateful as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotBad experience
I just rent a flat from them and i pay 5 weeks deposit and end of my tenancy agreement they did not pay my deposit back and the Kate as work for the company she never respond to our e-mails,calls so we might call 10 times to talk with her and emailing but she did not care anything at all. Even she was not very friendly person to us while we was giving back the key and we did not get any direction as how we gonna get our deposit from referencing company. They just said on the e-mail as soon as landlord decide how much he will wish to make deduction on your deposit you will get rest of your money back.I can not suggest this company to you unfortunately because they are always on landlord side.they never think of you or your money
Hi CumaaliI note that you have previously posted a separate review some time ago regarding the same issue and I did provide you with a detailed response at the time. Since then, our internal filenotes clearly indicate that Kate, our Inventory Clerk has made concerted efforts to resolve the dispute between yourself and the landlord over your deposit and regular contact has been maintained with you throughout. Due to the inability of yourself and the landlord to reach an amicable agreement, our recommendation has been that you lodge an independent claim via the Property Ombudsman. They will then conduct a completely independent review of the situation and make a decision based on the facts in terms of what funds from your deposit, be it all, part or none should be returned to you. As explained in my previous reply, letting agents are not legally permitted to release any funds back to a tenant until such time as a mutual agreement has been reached between the landlord and the tenant. I genuinely hope that you are able to resolve this matter once and for all at the earliest opportunity.Steven BondManaging Director - Residential Lettings
5/5
GoogleKate was a delight to deal with throughout the end of our tenancy.
Hi Serena, Thank you for taking the time to leave your review. I am pleased that you were happy with the service provided to you by our lettings team in Brentwood, but especially Kate who I know will be particularly grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotCommunication was seamless
Communication was seamless, and any questions or concerns I had were addressed promptly. They made the entire process, from viewings to signing the lease, stress-free and straightforward. I would highly recommend to anyone looking for a reliable and dedicated professional in the lettings industry.
Hi RichardThanks for taking time out to provide us with your feedback. I'm pleased that you found the process from start to finish to be seamless and stress free, and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRylie was very helpful and professional
Hi AaronThanks for your positive comments following your recent dealings with Rylie. I was pleased to read that she was both helpful and professional throughout.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotLetting Experience
I have nothing but praise for Karen and her Team at Beresfords. They stepped in at very short notice to help me out of a problem I was having and gave me very sound advice. What is also very impressive is that they said it was a nice property and had the property let within 24 hours. They adopted a highly professional attitude towards their roles. I was particularly impressed, being at a distance, with the fact they went the extra mile on a number of things to help me and the team performed exactly as was described to me in the initial meeting. They kept me informed of the progress of each stage and also gave me a great deal of confidence about what they were doing and why. What really impressed me is how Karen meticulously inspected the property at the outset and provided an honest and realistic market appraisal along with the issues associated with renting. Of all the agencies who visited, Beresfords was the only one to advise getting an EPC done. In addition, Beresfords also checked all the landlord documentation very meticulously which really impressed me a great deal. I would certainly recommend them.
Thank you so much for taking the time to post such a detailed review. I am so pleased that Karen and her lettings team in Havering met your expectations. Regulation is a big part of our industry now and it is so important that letting agents ensure that their landlords comply, otherwise they could be left exposed to possible prosecution and financial loss. We are all very appreciative of your positive comments and 5-star rating and hope to be acting for you for many years to come.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBeresfords Letting the Best…
I would like to express my gratitude to the entire Beresfords team for facilitating a smooth transition to one of their properties. The property was exceptionally maintained and expertly managed. I also extend my appreciation to William for his exemplary professionalism.
Hi DoreenThanks for taking the time to provide us with your feedback following your recent dealings with your local lettings department. I am pleased that our team made sure that everything proceeded for you without issue and that you were pleased with the condition of the property which you have rented from us. I hope you enjoy living at the property and wanted to express my personal thanks for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleWe have found Beresfords to be efficient and helpful as our managing agents. We have received good advice and feel confident that they are acting in our best interests at all times. We have found Sarah Jones our property manager to be straightforward honest and helpful and we are able to discuss the options that may be available to us. We are so glad we changed our managing agents - a breath of fresh air.
Hi Diana I very much appreciate you taking the time to post your review. Reading your comments, I was pleased that you have found the approach and performance of our staff to be consistently efficient. Just like yourself, I am also very pleased that you decided to transfer your property from another agent to Beresfords, and I hope that we can now go on to enjoy a long and successful business relationship. I know that all members of our lettings team in Brentwood will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings
5/5
GoogleRyan is really friendly and does the job to its standards but quickly and efficiently.
Hi Amy, Many thanks for taking the time to post your review. I was pleased to read that you found the service provided to you by our lettings team in Brentwood to be quick and efficient, but especially Ryan who you found particularly helpful and friendly. I know he will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleCameron has been incredibly nice and helpful in making everything flow extremely smoothly. Super happy!
Hi Francesco, I was so pleased to read your positive comments about Cameron. It is good to hear that with his assistance, everything progressed for you without issue. We are all very grateful for your 5-star rating. Steven Bond, Managing Director, Residential Lettings
5/5
GoogleBeresfords Estate Agents in Brentwood are absolutely trustworthy and provide highly professional services. They helped me to choose a right rental property and have been thoroughly understanding and extremely helpful for all the assistance needed. The repair and all maintenance works are completely taken care of and they do an excellent job with the property inspection as well. Great to work with them!
Hi Deepa I just wanted to say thank you personally for taking the time to leave a 5-star rating regarding the service provided by our team in Brentwood. Steven Bond Managing Director, Residential Lettings
4/5
GoogleChristine Sorrell provided truly excellent service, with prompt responses and a professional demeanor. I was very pleased with her assistance.
Hi Sisekelo Thank you for taking time out to post your recent review. It's great that Christine was prompt and efficient during your recent dealings with her and you have been happy with the service you have received. We very much appreciate your 4-star rating. Steven Bond Managing Director - Residential Lettings
5/5
Google"Great, Professional and Friendly" Domani was really friendly throughout and moved the buying process along without being pushy and went out of her way at short notice to attend to my questions. I would have no hesitation on recommending Beresfords, Brentwood again
Thank you for your 5 star review. We really appreciate you taking the time to share your experience with us. I am pleased that you were impressed by the level of service provided by Domani in our Brentwood office and will pass your kind comments on to her. Thank you for the recommendation. Alison Horsley, Customer Services Manager.
5/5
GoogleI have used Beresfords at Brentwood for many years since I first let out my family home when I needed somewhere smaller. They have always been helpful friendly and efficient and have found me nice tenants promptly. Thankyou Adam and the Beresford Brentwood team
Hi Zola It was great to read your positive feedback. I am so pleased that our local lettings team in Brentwood have now worked for you over a number of years. We very much appreciate the continued business that you provide to us. Steven Bond Managing Director - Residential Lettings
5/5
GoogleIt wasn’t the easiest of transactions because of Covid and lockdown restrictions but Carl Gable and his top team, in particular Anita, showed great professionalism, tenacity and understanding. We are grateful to them both.
Hi Roger, Many thanks for the 5 star award and positive comments for the team at our Brentwood office, and in particular Carl and Anita. With many years of experience between them, your transaction would have been in very safe hands during these challenging times. They are committed to providing the best possible customer care and will do everything within their power to progress a deal through to exchange and completion. We really appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
TrustpilotAmazing professionals
Throughout this transition, I have been in contact with James, Gabby and Christine from the Beresford team. They all have been so amazing and made the process so smooth. I have been given space to ask any question I had even though, in most cases, the info they provided me with already answered all my questions. Absolutely lovely.
Hi ValentinaThanks so much for taking the time to provide your detailed feedback, having recently dealt with our lettings department in Chelmsford. I was pleased to read that the team have answered all of your questions effectively and assisted you throughout the process.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotBeresford has been a good experience…
Beresford has been a good experience especially with Hannah and all the team. Excellent service.
Hi Henry,Many thanks for leaving your positive feedback. It is great to read that you have had a good experience with our lettings team in Brentwood, but especially Hannah. I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThomas from chelmsford was very…
Thomas from chelmsford was very amazing, kind and helpful. Kris was great.
Hi Anjana,Many thanks for your kind words regarding Tom and Kris who are part of our lettings team in Chelmsford. I know they will be very grateful for your feedback and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAlice is amazing.
Alice was so helpful, couldn’t have had better service. Was the easiest and best experience and she couldn’t have helped us more or have been more understanding. Thankyou very much.
Hi HollyThank you so much for posting your recent review on Trustpilot. I am pleased that you were impressed with the service provided by Alice within your lettings team at Maldon. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRyan
Lovely guy and makes it a pleasant visit when he comes. I am very comfortable with letting him into my home. Thanks Ryan!
Hi EmilyWe appreciate you taking the time out to post your positive comments following a recent visit to your property by one of our Inventory Clerks. I know that Ryan will be very grateful for your kind words and thank you from all of us for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAmazing Beresfords
Amazing Beresfords, and Amazing team who works together for their customers to make them happy! I do like the service at Beresfords and I highly recommend it, the team was so helpful and quickly answer my call trying to find solution for any issue!A special Great to an efficient team: Abby, Kris, Danny, Sarah & Tom who showed me The property! Thank you so much, you did Amazing and I really appreciate what you did.Thank you :)
Hi Khodor,Thank you so much for taking time out to post your review. It was great to read your positive comments regarding the service provided to you by our lettings team in Chelmsford. I know all the staff will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent response time from Eleanor…
Excellent response time from Eleanor Scott. Her commitment to the process, as well as her energy and zeal is highly commendable and deeply appreciated.Thank so much Eleanor.
Hi JokeMany thanks for your feedback. I was pleased that you were impressed with the service provided by Eleanor throughout the application process and I know she will be very grateful for your kind words. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleThey’re the only estate agents to actually phone me back when they said they would. I looked for a place for 3 months and dealt with so many different estate agents, Beresfords were by far the best. I’m still waiting 3 months later for some of the others to call me back about properties.
Hi Phillip Many thanks for providing your recent feedback. I am pleased that our local lettings team in Brentwood kept in regular contact with you during your search for a suitable property to rent. I know our team will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings
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