Beresfords Brentwood reviews

Hi NamritaYour feedback is very much appreciated. I was pleased to read that Kate, one of our senior Inventory Clerks was friendly and professional, listened to some of your concerns and promptly addressed them. I know Kate will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

I was disappointed to read your comments contained in your review. Providing high levels of customer service are an essential part of our ethos as a business, and I am very surprised that you found the approach of our personnel unacceptable. However, if this was your experience then I apologise. Please rest assured that we certainly do not ‘spin replies to our reviews’ as you suggest. All reviews submitted by our customers are 100% genuine, as are the replies provided, and if we have failed to perform at an acceptable level then we will put our hands up and admit it. Steven Bond Managing Director - Residential Lettings

Hi Gem,Thanks so much for taking time out to provide us with your feedback. I was pleased to read that Hannah has assisted you effectively throughout your recent transaction and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Dear Mr HarrisonHaving read the contents of your review, although we reply to every single review I felt compelled to respond to yours personally. Naturally I was concerned at some of the comments made and having investigated the matter further reply as follows. We would never treat anyone, be they tenants or a landlord with any disrespect but if you felt this was the case on this occasion then I sincerely apologise. My understanding is that neither yourself or any member of your family were actually present on the day of check due to Covid restrictions so I would be keen to know more about why you felt our staff made you and your family feel like second class citizens. I’m happy for you to provide more information in this regard and then I can investigate further. My direct email address is sb@beresfords.co.uk . I must disagree with your comments regarding the return of your deposit. As an industry we are tightly controlled by certain regulations. In terms of deposits, letting agents cannot return a deposit to a tenant until all parties (landlord & tenant) have agreed to any specific amount being returned. This cannot be based merely on verbal agreements as the legislation dictates we must have written confirmation from both parties. To speed up this process we request written confirmation by way of an electronic signature. We conducted our check out inspection on 11 November then prepared the relevant report which was subsequently sent to both parties within a few days. On the 18th November having digested the contents of the report the landlord verbally agreed to return your deposit. They were then sent a document to sign electronically the same day but as of close of business on Friday we were still awaiting return of this. We have chased the landlord twice since Wednesday and I can see from our internal records that our staff have been keeping you fully updated. We will of course continue to chase until such time as the relevant authorisation is received. Often letting agents get ‘bad press’ over this issue but I hope my explanation above provides a more detailed overview as to why it is not as simple as just returning funds on the final day of the tenancy, and to a certain extent is out of our hands if we are awaiting information or confirmation from clients. As a business we always try to act professionally and within appropriate guidelines, but in situations like this it sometimes works against us which is a real shame. Please rest assured we will continue to chase the landlord for a response and return your funds immediately upon us receiving the required written authority from the landlord.Steven BondManaging Director, Residential Lettings

Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted towards the end of last year. I am naturally concerned and disappointed with the comments made within. As a business we invest significant time and money into training with a view to delivering consistently high levels of customer service and I apologise if we have let you down on this occasion. Our clients benefit from a full range of services that we are able to offer and these will be outlined when dealing with an initial inquiry. Our independent mortgage advisors offer free advice and there is no obligation. Whilst we would encourage people to 'shop' around for the best possible deal, it is ultimately the client's decision as to whether they take up this option.Unfortunately I am unable to locate your file details to help me identify any concerns. Please could you contact me with further information on a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager.

Hi Otome Thank you for posting your recent review. We all appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Deepa, Thank you for taking the time to leave your 5 star award for the sales team at our Brentwood office. They are all focused on providing the best possible customer care, keeping all parties updated regularly throughout a transaction. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi DanielI appreciate your feedback and I am pleased that you found the approach of our lettings team in Brentwood both friendly and helpful. It is also great that everything proceeded smoothly for you.Steven BondManaging Director - Residential Lettings

Hi IreneThanks for taking a few moments to provide us with your feedback following your recent dealings with Chloe. It's great that she remained in touch on a regular basis and responded to your queries in a prompt and professional manner.Steven BondManaging Director - Residential Lettings

Hi Nataly Thanks for providing your feedback. I was pleased to read that Sarah was effective in resolving your recent issues and I know she will be very grateful for your kind words. Regards Steven

Many thanks Candice for the great review for the team at our office in Brentwood. The team work proactively to match quality buyers to property and it is pleasing to hear they found you suitable purchasers very promptly. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Mr StowersMany thanks for taking the time to post your recent review. It is so pleasing to read such positive feedback considering how long we have been acting as your letting agent. Our staff always strive to go above and beyond for our clients and I am delighted that you would recommend us to others. On behalf of Beresfords can I thank you sincerely for all the business that you have provided to us over so many years. Rest assured, it is certainly never taken for granted.Steven Bond Managing Director - Residential Lettings

Hi Ken, Thank you for taking the time to write a lovely review for Lucy. It was our pleasure in being able to assist you and look forward to speaking with you again in the future. Marion Hubbard, Mortgage Service Centre Manager

Hi MamMany thanks for your detailed review. I was pleased to read that our local lettings team are looking after your rental investment and remain in regular contact with you, especially in terms of updates regarding your legal responsibilities. We are all very grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings

Hi BillieMany thanks for taking the time to leave your review. I am glad your experience with us was a positive one and it is great that you would recommend us to others. I know that all the team in Chelmsford, but especially Abby and Thomas will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Albert,Thank you for taking the time to leave your positive review. I know James and the rest of our lettings team at Chelmsford will be very grateful for your kind words and 5-star rating. We look forward to working with you again in the future.Steven BondManaging Director - Residential Lettings

Hi Rosie Thank you for posting your feedback. I know that Sarah will be very grateful for your kind words and I am pleased that she responds promptly to any queries raised and then provides the relevant assistance, keeping you up-to-date on a regular basis as matters progress. We are all very grateful for your 5-star rating. Steven Bond - Managing Director Residential Lettings

Hi Scott I was pleased to read that you were happy with the service provided to you by our lettings team in Brentwood, but particularly Ryan. I know he will be very grateful for your kind words and we all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings.

Hi Cherril,Thanks for providing your feedback. I was pleased to read your positive comments regarding Tessa, our Lettings Manager at Colchester. I'm glad that she assisted effectively in making your move as stress free as possible.Steven BondManaging Director - Residential Lettings

Hi SanthemWe really appreciate you finding some time to provide us with your feedback. It's great that Lauren appears to have assisted you effectively with your recent renewal and that everything proceeded without issue.Steven BondManaging Director - Residential Lettings

Hi Christabel Thank you for providing your recent review. It's great that you found our service to be professional and personal during your recent dealings with us. We very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Many thanks for your positive feedback from your recent dealings with Imogen during her recent routine inspection to your rental property. I was pleased to read that her approach was professional and respectful.Steven BondManaging Director - Residential Lettings