Beresfords Brentwood reviews

Hi Phillip Many thanks for providing your recent feedback. I am pleased that our local lettings team in Brentwood kept in regular contact with you during your search for a suitable property to rent. I know our team will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

Dear Mr Forbes Following my investigation into the above. Firstly, the property visit was not in the height of the pandemic, as all property visits were cancelled during that period. When the restrictions were partially lifted Government guidance was that property visits should take place again. However, our property inspector was very busy on the day in question and forgot to put on her mask and gloves when she got out of the car. As you are fully aware, we have already dealt with this issue when it arose back in November last year when we apologised for the human error, and you thanked me at that time for looking into it. You were present for the visit and you would have been within your right to refuse entrance to her. Beresfords are very strict and take great care in tying to protect everyone during this dreadful pandemic, including our own staff. With regards to the issue with the keys, it was agreed between yourself and the landlord that they could visit with keys and Danny, (Beresfords' representative) was also present on the Thursday, 3rd June, as you were not living in the property at the time. It was our understanding that (confirmed by yourself above), you had already vacated the property and had moved to Kent. They felt that they left the property secure by locking both front door locks due to the fact that the property was empty, and to ensure that they complied with the terms of their house insurance policy, in line with the tenancy special conditions on securing a property when it is left vacant. They were not aware that you did not have the mortis lock key with you, as this was not relayed to us by yourself when the visit was confirmed. I have also spoken to the Manager on your comment that he laughed at you and he has advised that was definitely not the case. Bernie Barcham Director - Lettings Division

Hi Ufuoma Thank you for posting your recent feedback. It's great that you have been happy with the service from our lettings team in Brentwood and we all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Emily,Thanks for your feedback regarding Gabby. I was pleased to read that she was very responsive throughout the entire process. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Hedson I just wanted to reply personally to your recent review. I was pleased to read that you were impressed by the swift response and the time taken by Sarah Jones when resolving your issue and we are all very grateful for your 5 star rating. Steven Bond - Managing Director Residential Lettings

Hi AshleyThank you for providing your feedback. I was pleased to read that Lauren promptly resolved an issue that arose and answered all the queries you raised. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi ValentineThanks so much for taking the time to provide us with your feedback. It's great that you would not hesitate in recommending us to others and we all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings

Hi JenniferMany thanks for providing your feedback and 5-star rating. I am pleased that you were impressed with Alice and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi Jonathan,Thanks for your feedback. I was pleased to read that our lettings team in Chelmsford worked effectively throughout the rental process and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings

Hi John I just wanted to reply to you personally having read your recent review. I am pleased that we managed to find you suitable tenants very quickly and that thereafter everything proceeded without issue. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi JenniferThanks for taking the time to provide us with your positive feedback following your recent dealings with Alice in our lettings department at Billericay. I am pleased that you found her approach to be patient and understanding and I know she will be very grateful for your kind words, as we all are of the 5-star rating.Steven BondManaging Director - Residential Lettings

Hi MustafaThanks so much for taking time out to provide us with your feedback following your recent dealings with Hannah. I am pleased that everything was explained clearly and that the related process was straight forward. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings

Dear Hayley and DavidI have seen a copy of your recent review posted on Trustpilot. Although this is a review platform we do not subscribe to, I wanted to reply regardless. The reason the deposit has not been returned to date is due to the general condition of certain parts of the property following your departure at the end of your tenancy. As a result, the landlord instructed us not to return any of your deposit until such time as relevant quotations had been received from contractors to put things right. Legally, letting agents cannot refund monies to tenants until such time as both landlord and the tenants concerned have agreed a mutually acceptable compromise. I understand that Elaine West, a member of our lettings team has spoken to you (Mr) on Tuesday and Thursday of this week, and is doing her very best to resolve this matter as soon as possible. The landlord has committed to come back with the findings of the quotations early next week so let’s hope that at this point both parties will be reasonable and come to a sensible arrangement, which in turn will enable us to return some of your deposit. We hope that you now appreciate agents have to follow a legal process in such instances, and in some instances it can take a considerable period of time to reach a final conclusion. Steven BondManaging Director

Hi Athol,I just wanted to thank you for taking time out to provide your feedback and I am pleased that our local lettings team impressed. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Kathryn, Thank you for taking the time to post your 5 star award for the team at our Brentwood office and in particular Will, who was your main point of contact. The team are all focused on providing the best possible customer care, from the first point of contact through to exchange and completion, keeping all parties regularly updated throughout the transaction. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Alex,Thank you for leaving your positive feedback. I was pleased to read that Alice has been efficient and helpful throughout your dealings with her and that you found the overall experience to run smoothly. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Jacqueline Thank you for providing us with your feedback. I am pleased that you found the approach of our staff both welcoming and supportive and I hope that we will be able to source you a suitable property to rent very soon. Steven Bond Managing Director - Residential Lettings

Hi Ose,So pleased that you were impressed with Debby and that she dealt with you throughout in a professional manner. I know she will be very grateful for your kind words and we all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Mark Thank you for posting your recent review. I was pleased to read that you have been impressed by our service and we look forward to working with you again in the future. Steven Bond Managing Director - Residential Lettings

Hi Matt I am pleased that our local lettings team were able to find you a suitable property to rent and that you found the application process both fast and efficient. It's great that you would not hesitate in recommending the team to others. Steven Bond Managing Director - Residential Lettings

Hi AnikaThanks so much for providing us with your feedback. I’m so pleased you were impressed with our service and that everything proceeded without issue.Steven Bond Managing DirectorResidential Lettings

Hi Abaker,We appreciate you finding some time to provide us with your feedback. I am pleased that you found Lauren helpful when renewing your tenancy and we are all very grateful for your 5-star rating.Steven Bond Managing Director - Residential Lettings