Trusted Agent profile · Brentwood
★★★★★
1,104 reviews across 2 platforms
77-79 High Street, Brentwood, CM14 4RR, CM14 4RR
Part of Beresfords, see every office.
Beresfords's office in Brentwood, at 77-79 High Street, is rated 4.7 out of 5 across 1,104 reviews on two platforms, including 297 Google reviews rated 4.8.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
GooglePaul Tuck and Aimee Burst have both been a delight to work with. Accommodating, capable, knowledgeable and attentive to my needs and what I have been looking for in a rental property. Paul has been an excellent go-to for all of the logistical aspects of renting, and Aimee has made sure everything has successfully been seen to its conclusions. Beresford are a sure-fire recommendation for me and I cannot, at any point, fault the stellar service I've received.
5/5
TrustpilotExcellent customer service
Excellent customer service for well over 10 years now from Adam and his team. Highly competent, knowledgeable and pleasure to deal with.I would highly recommend their services.
Hi Sarah,Many thanks for providing your recent feedback and I am so pleased that our lettings department in Brentwood has been working for you successfully over the last 10 years. It is great that you would not hesitate in recommending our services to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotDavid and the team at Beresfords were…
David and the team at Beresfords were very helpful in finding new tenants for us. Would highly recommend their services.
Hi Sharon,Many thanks for your comments regarding our lettings team at Havering. It is great to read that David in particular was able to assist you in finding suitable tenants for your property and we look forward to working with you again in the future. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotFive star service the whole way through…!
I’ve experienced a lot of different estate agencies, and I can honestly say Beresfords have given me the best experience to date. They have communicated really well with me throughout my two year tenancy, and always show up on time. They liaise quickly with the landlord and never kept me waiting around to know the plan for any repairs that needed to be carried out, and are generally really on the ball. All the staff that visited for home inspections were always respectful and had a friendly demeanor.
Hi AryanaThanks so much for your positive feedback. It is great that your experience when dealing with our staff over the last 2 years has always been good. As a business, we invest heavily in the ongoing training and development of our staff, so it is particularly pleasing when reading this type of feedback.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotBeresfords Review
Beresfords have been really helpful in supporting me to find rented accommodation. They were always friendly whenever I spoke to any members of the team. They answered any questions I may have and responses from the team were always prompt. They sent me lots of suggested properties prior to being posted on right move which meant I could book a viewing quickly. They were knowledgeable about the properties that I viewed and provided all information clearly. Confirmation emails of the time and place of viewings were also really helpful and prompt. Lauren in particular was helpful, friendly and always put me at ease. I have been really impressed by the service that Beresfords have provided, particularly when I compare this with other estate agents that I have dealt with. Thank you for all your time.
Hi SarahI wanted to reply to you personally to thank you for taking time out to provide us with such detailed feedback. I was pleased to read your positive comments about our local lettings team, and from our perspective it's nice to know that we compared favourably to other local competitors during your search for a suitable property to rent. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRylie is lovely
Rylie was very polite, helpful and professional.
Thank you for taking the time to post your review. I am pleased that Rylie provided you with a professional and helpful service and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat Help renewing a contract
Lauren Mobsby was very helpful in negotiating a new contract with a landlord.
Hi LiamThanks so much for your positive feedback following your dealings with Lauren and I am pleased that she managed to negotiate a new contract for you with your landlord. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleThis was my seventh move in a few years and definitely one of the easiest. All paperwork, emails, extra enquiries were answered so quickly. We got above and beyond service even when we requested to come and take measurements of the flat ahead of our move. I would highly recommend Beresfords for their processes and flexibility
Hi Emilia, Thank you for taking the time to post your 5 star award for the team at our Brentwood office. The team are focused on providing the best possible customer care, from the first point of contact through to exchange and completion. They will do everything within their power to accommodate any requests as the transaction progresses, keeping all parties regularly updated. Your kind comments and recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
TrustpilotEleanor has been extremely helpful and…
Eleanor has been extremely helpful and supportive, answering all questions and understanding our needs. Looking forward to finding a property soon with her continued support!
We appreciate your recent feedback and it was good to read that Eleanor has been both understanding and supportive during your search for a suitable property to rent.Steven BondManaging Director - Residential Lettings
5/5
GoogleWe couldn’t thank Carl enough for all the help he gave us when selling and buying our new home. The whole team at Beresfords were always polite and happy to help we would definitely recommend using them if you are looking for a estate agent!
Hi Sophie, Many thanks for the 5 star review. Carl is committed to delivering the best possible customer service with his team at Brentwood. The team work really hard to ensure the transaction goes through smoothly and will very much appreciate your kind comments. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.
5/5
TrustpilotAdam was very responsive and provided…
Adam was very responsive and provided us all relevant information. Great customer service.
Hi Janet,So pleased Adam assisted you effectively during your recent dealings with us and many thanks for the 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotFive Star all the Way
Beresfords provide a professional, supportive service as managing agents of my property. Living in Cornwall and being far away, it is so reassuring to know I have the best team to look after my property who act on both the interests of my tenants and myself. Thank you to everyone involved. Highly recommended.
Hi DeborahThank you so much for taking time out to provide us with your detailed feedback. I was so pleased to read that you feel your rental property is in safe hands with Beresfords. Our staff always strive to go above and beyond for both landlords and tenants, and I know the lettings team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleGreat Team. Rylie was very patient and helpful . Professional and lovely 😊 …
Hi Stella, Thanks so much for taking time out to provide us with your positive feedback following your recent dealings with our lettings team at Brentwood. I know that Rylie in particular will be very grateful for your kind words, as we all are, and the 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotRebecca was so friendly as it was our…
Rebecca was so friendly as it was our first time viewing houses it was a new experience but she put us at ease and really explained the property well to us! Would deffo recommend
Hi SKThank you for posting your recent review. I am pleased that your experience of dealing with us at a recent viewing was a positive one and that Rebecca took the time to explain everything to you. It is great that you would recommend us to others and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery positive experience
We had such a positive experience with Beresfords Lettings, and with Hannah Grant in particular. We were having some trouble sorting out our referencing and Hannah dropped everything to be available, find alternative solutions and 'fight our corner' as it were! She was immensely helpful and is a huge asset to the team at Beresfords. Thank you for making our lettings process so smooth and for all your support.
Hi Elizabeth,I was pleased to read that your experience of dealing with us, and in particular with Hannah was a positive one. There can sometimes be the occasional issue which arises during the process and in such instances our staff are always encouraged to adopt a pro-active approach to resolving them swiftly for our clients. Thank you for taking the time to provide your feedback.Steven BondManaging Director - Residential Lettings
5/5
GoogleJacob was extremely helpful thoughout the transaction, his good communication gave us confidence and peace of mind.
Hi John, Many thanks for the 5 star review for Jacob, Director of Office at our Shenfield branch. Jacob is committed to providing the best possible customer service and leads by example. With many years of experience, you will have been in very safe hands. Thank you for your kind comments, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
GoogleGreat Team. Rylie was very patient and helpful . Professional and lovely 😊 …
Hi Stella, Thanks so much for taking time out to provide us with your positive feedback following your recent dealings with our lettings team at Brentwood. I know that Rylie in particular will be very grateful for your kind words, as we all are, and the 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleGeraldine Henley and her colleague were very professional and prompt with the house inspection. thank you.
Hi Rommel Thank you for posting your recent feedback. I was pleased to read that Geraldine and her colleague were professional throughout their recent visit to your property to carry out an inspection. We all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings Managing Director
5/5
TrustpilotLovely friendly very patient young lady…
Lovely friendly very patient young lady She was so helpful , and very understanding, she allowed us to take our time everywhere in the building including gym , she will be very successful in her role if she continues the way she presents herself , please to see such ambition in a young lady like this , we’ll done to her and Thanku
Hi Lisa,Thank you for your positive feedback, we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotLucy has been very helpful and always…
Lucy has been very helpful and always made herself available at short notice for the various viewings I made at the property I have just purchased.Thanks again.
5/5
TrustpilotRylie was a pleasure and real help with…
Rylie was a pleasure and real help with the information of my purchase. Thank you
Hi Bill,We appreciate you taking time out to provide your feedback having dealt with us recently. I am pleased that Rylie assisted you effectively throughout your transaction and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotMy experience with Beresfords so far…
My experience with Beresfords so far has been great. They are quick to respond to emails and Abby was very helpful in dealing with my requests.
Hi JDesMany thanks for taking time out to post your feedback. I was pleased to read that your recent experience of dealing with us has been a positive one and that our personnel (especially Abby), were quick in responding back to you, and dealing with any queries.Steven Bond Managing Director - Residential Lettings
3/5
TrustpilotEasy to begin rental process but beware after moving in
I have amended this review to 3 stars since originally posting due to my experience after moving in and requesting to make decorative changes which Beresfords want to charge £60 to cover ‘administration’, never have I had to pay to get the landlord’s consent for changes and the tenancy agreement does not explicitly state that a charge will be made if changes are requested and we were not told this either when we said we would like to make some changes when we collected the keys. Original review Very easy to deal with. Almost all communication was by email and replies were prompt. The process of renting through Beresfords was very simple. Would highly recommend.
Hi MichaelHaving read the contents of your updated review, I wanted to reply to you personally.Firstly, whenever we negotiate a new transaction, during the process we ask every tenant if there are any specific requests or changes that they would like to make to the property, as this is normally agreed as part of the contract. Having reviewed your individual file, it is clear that at the time you did not request that any changes be made. Shortly after moving into the property, I understand that you have made a number of requests for changes and we are always happy to oblige, subject of course to the landlord agreeing to these changes.I would ask you to appreciate it is not just a question of securing a simple yes or no answer from the landlords. There are often a number of conversations taking place between all relevant parties, and once agreed we have to complete various items of paperwork to ratify any amendments that have been requested and agreed. In terms of notifying you in advance of our standard charge to deal with such matters, I just wanted to point out that specific reference is made to this, not only within the initial Terms & Conditions that you would have signed prior to proceeding with an application, but also within the formal Tenancy Agreement itself. I only mention this, as I did not want you to think that we had implemented such charges without making them clear at the very outset. I hope my explanation helps clarify things in a little more detail from our Company's perspective and I hope that you are able to agree all of the required changes with your landlord, and then enjoy your time in the property.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotSarah Puckrin
Sarah is a delightful, extremely professional person. She always arrives on time and is always prepared to offer advice regarding home rental care. We always look forward to her visits. Jim Howell.
Hi JamesThank you for your positive comments regarding Sarah. I am pleased that you feel she offers sound advice and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
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