Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCannot fault their customer care
Cannot fault their customer care, from start to finish a really professional and efficient service. Many thanks to Gillian Cooper, Christine Sorrell, Abby Johnson MARLA and Kirsty for their help and coordination in finalising a letting.
Gary · 29 June 2022
Agent replied · 30 October 2024
Hi GaryMany thanks for the positive comments contained in your recent review. I am pleased that you were happy with the service extended to you by our lettings team based in Dunmow. I know that everyone at our end will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent and professional service from…
Excellent and professional service from Ross at Beresfords. Have used them for many years, and they are great to work with.
N · 17 October 2025
Agent replied · 23 October 2025
Thank you for your recent feedback. I was pleased to read that you have been happy with the service provided to you by us over so many years. I know that Ross in particular will be very grateful for your kind words and we look forwarding to continuing our working relationship with you in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
Googleall enquiries dealt with very promptly
Michael · 16 October 2026
★★★★★ 5/5
GoogleI recently moved into a lovely flat with help from Beresfords. Adam, Holly, and Lauren were all very helpful and prompt, and they made the process very comfortable for me. Would highly recommend!
Niamh · 25 October 2022
Agent replied · 24 October 2024
Hi Niamh
I am pleased that you have now moved into your flat and that our lettings team were helpful throughout the process. It's also great that you would recommend us to others.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service from Beresfords
As a Landlord I am very happy with the service and attention to detail from Beresfords. They are friendly, approachable and go above and beyond. They are only always an email or call away. The whole team are great, but I would like to specifically mention Lauren Johnson. She is patient and always willing to provide helpful advice
Abid · 14 June 2024
Agent replied · 30 October 2024
Hi AbidThank you for taking the time to provide us with your feedback. I am pleased that as one of our landlords you have been happy with the service provided by our local lettings team. We place a lot of emphasis on maintaining effective communication with our clients on a consistent basis and I am pleased that this has been noted by you within your feedback. Many thanks for the business that you continue to provide to us which we will never take for granted.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional & courteous service
Calm, efficient, courteous and professional service. Geraldine conducted her inspection with ease. A true credit to the Beresford's team. Well done!
Thenichols · 16 October 2025
Agent replied · 23 October 2025
Hi Thenichols
Thank you for posting your recent review. I know that Geraldine will be very grateful for your kind words. She is a great asset to the team and we all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleDomani was excellent in helping us sell our property. Very professional and courteous at all times. Would recommend Beresfords to anyone.
Rich · 25 October 2023
Agent replied · 24 October 2024
Hi Rich,
Many thanks for the great review for Domani who is based at our Brentwood office. She will really appreciate you taking the time to post your 5 star award and kind comments. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleAfter a bad experience with Purplebricks (do not believe the adverts), Beresfords came in and saved the day.
I originally instructed Purplebricks to let my property to see if the hype is for real - it's not! I quickly lost confidence with them and instructed Beresfords to locate me a tenant because Purplebricks couldn't!
From instruction, Beresfords commitment to finding a tenant was really impressive.
Beresfords communication (email and phone) from start to finish was impeccable. (Purplebricks were awful on this point).
Their local knowledge is second to none (Purplebricks is very questionable on this point too).
When I spoke to the office, whoever I spoke to, they had an extremely good understanding of my property and its associated progress. (if you can't get hold of your designated Purplebricks agent - which was often, you had to call a national hotline which meant speaking to someone who had zero knowledge on your property)
Beresfords were extremely honest and professional - advising/ guiding me on legislation and relevant law where applicable.
They seem to be very well connected and proactive, not just relying on Rightmove to locate leads (like Purplebricks).
Very quickly I had a number of viewings, and subsequently offers all via Beresfords.
My negative experience with Purplebricks just amplified how positive Beresfords were. You pay for what you get, and paying that little bit extra pays for itself.
Special thanks to Adam Johnson who leads the team.
David · 26 October 2019
★★★★★ 5/5
TrustpilotHaving dealt with Beresfords for almost…
Having dealt with Beresfords for almost 3 years, I have nothing but praise for their professional approach, advice and general customer care - in particular Christopher Dutton who has been more than helpful throughout.
Sarah · 6 September 2022
Agent replied · 30 October 2024
Hi SarahThanks so much for taking the time to post your feedback. It was nice to read your comments and I am pleased that we have continued to deliver a consistently good service to you over the last 3 years. We are very grateful for the business that you continue to provide to us and for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
GoogleGeraldine Henley who visited our rented property for inspection was very friendly, approachable and happy to help with any issues.
Claire · 23 October 2025
Agent replied · 24 October 2024
Hi Claire
I wanted to respond to your review personally to say thanks for the positive feedback regarding Sarah. I am pleased you find her approachable and that she updates you on a regular basis. I know Sarah works really hard for all her clients and will always go above and beyond wherever there is a need to do so.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Service and Support Throughout!
We were new to property letting. The team at Beresfords supported us through the whole process of preparing the property for letting (electrical inspections etc.), marketing, tenant selection and tenancy agreements.They also manage the property for us which takes all the stress away from us on a day to day basis.They are a very helpful, efficient and friendly team.We have just let a second property through them.
Chelmsford · 6 December 2023
Agent replied · 30 October 2024
Thank you so much for taking time out to provide your feedback. I am pleased your initial experience as a landlord using our fully managed service has been positive. I was also pleased to read that our staff have been friendly, helpful and efficient throughout the process and it's great news that we have now let a second property through you. We look forward to a long and successful business relationship and are very grateful for your continued custom.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotEfficient and helpful
I had a very positive experience with Beresfords. James and the team were incredibly helpful and ensured everything went smoothly.
Sarah · 10 November 2023
Agent replied · 30 October 2024
Hi SarahThank you so much for taking the time to provide us with your feedback. I am pleased that James and the rest of our lettings team in Chelmsford impressed you throughout your recent transaction, and that everything proceeded without issue.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
TrustpilotAdam and Rylie are fantastic very…
Adam and Rylie are fantastic very helpful. As an office a little poor at communicating I had to keep chasing to get updates.
Nick · 20 September 2025
Agent replied · 23 September 2025
Hi Nick,
Thank you for taking time out to provide us with your feedback. I am pleased you were impressed with the approach of both Adam and Rylie, but disappointed to learn that you felt general communication and Eleanor's approach could have been better. Rest assured, I will be discussing your feedback with the Area Director in the hope of improving in these areas moving forward.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotWe had an issue with the heating
We had an issue with the heating, reported it to Jess and it was dealt with swiftly, excellent communication and follow up calls to ensure the issue was resolved . Thanks Jess, very impressive Peter C
Peter · 18 May 2022
Agent replied · 30 October 2024
Hi PeterI just wanted to thank you for taking the time out to post your recent review. I was pleased to read that Jess dealt with your heating issue in a prompt and efficient manner. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotOutstanding Service Excellence
Ross Young's approach to customer service is nothing short of exceptional. With his remarkable professionalism, immediate responsiveness, and intuitive understanding of our needs, he not only solved our problem but also reinforced why our trust in the company is well-placed. His leadership style is a benchmark for customer care.
Amir · 31 October 2024
Agent replied · 26 December 2024
Hi AmirThanks so much for finding the time to provide us with your feedback. I am pleased that Ross impressed you during your renewal process and I know that he will be very grateful for such positive feedback.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleAmazing service, nice easy and straightforward experience. Lauren is very professional, friendly and easy to deal with, everything was done within the shortest time frame, no time wasted at all. Thank you
Scrap · 25 October 2022
Agent replied · 24 October 2024
Hi
Many thanks for posting your recent review. I am pleased that you found Lauren's approach both professional and friendly and that the overall process was simple. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
GoogleI do not suggest this company to any people anymore. Hi guys i am a local business owner in Shenfield and i did rent a flat from this people. Firstly they are not friendly especially if you are from different country 🙄 they talked to you different and they talked with landlord different as they do nkt give you landlord details as hiding it i do not understand why. Landlords are little weird as they believe what agency say to them. Do not tell to agency what kind of problem you got into the house otherwise they give you 2 months notice to leave without ay reason. When you ask to them as why landlord wants me to leave from the house so they answer is so easy like i do not know. They just sending me off from the house without any reason and i do not know if i take those guys to court what is my right. We are not your slave as live into the house when you want and leave from the house when you want too. You can not play with people like this. And they do not respond to your e-mails when you ask why? And they keep emailing you to disturb you about the leaving as they give you physical pressure. All i can tell you work with someone else better than them but do not even think about the work with this agency.
Cumali · 25 October 2022
Agent replied · 24 October 2024
Dear Cumali
I have read with interest the comments contained within your reply. Firstly, I am very sorry that you felt we misled you upon expiry of your initial tenancy term and wanted to explain our position in a little more detail, as agents often receive ‘bad press’ when they are merely following a defined legal process. A few months before a tenancy is due to reach the end of its initial term, we ask both the landlord and tenant if they want to renew the tenancy for another term thereafter. There is no legal obligation for either party to do so and in this instance your landlord confirmed that they did not want to renew beyond the 12-month term. They are not legally obliged to provide a reason and did not do so on this occasion. In reverse, had you have decided not to renew and move on elsewhere, then you would have been perfectly entitled to do so providing you gave the correct amount of advance notice.
I fully appreciate that in such instances it can be really annoying from a tenant’s perspective, as you need to put plans in place quickly to find an alternative property and pack up all your belongings all within a relatively short period of time. However, both landlords and tenants’ circumstances can change during a tenancy which can ultimately affect their decision making at point of renewal. I hope my explanation provides a clearer overview of the process, and please be assured that our staff will always try to assist tenants in such situations in finding alternative accommodation.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 4/5
GoogleI've had a pleasant experience finding a flat to rent with Beresfords. They are very responsive. They've also been transparent about everything and treat me like a human being. Instead of how other agents simply look at renters like money bags to squeeze. I've had no hidden fees or charges.
I can't give them a five star rating because I had arranged three viewings on a Saturday, only to be told ten minutes before the first, that one was cancelled and for the other they couldn't find the keys. So we had to reschedule. I assume this is a rare occurrence but I was pretty close not do business with them. First impressions are everything after all.
----- Update 1
After two months living in a Berefords' maintained flat the worst case scenario happened. The boiler broke during winter. It was a difficult situation. But I can say that the combination of Sarah and Jim got the boiler up and running quickly enough.
My journey with them hasn't been perfect. There's a few rough edges we're still working on. But for now I can say Berefords doesn't feel like a corporation but an agency ran by humans for humans. I appreciate this personal touch.
As time goes I will update this review to also include my experience with Beresford as a managing agent. Hope it goes well! For now, I can at least say I've enjoyed the experience and can recommend.PositiveResponsiveness
Daniel · 25 October 2022
Agent replied · 24 October 2024
Hi Daniel,
Many thanks for taking the time to post your recent review. I am very pleased that overall you have had a positive experience up to this point of dealing with our Company. We always try to be transparent in all that we do. Adopting a different approach, as many other agents do, only comes back to bite you at some point in the future! I am sorry that you had a few teething problems with your viewings initially, but from the contents of your review it appears that everything from there onwards has met your expectations. I hope you enjoy your time living at the property.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
Rylie has been brilliant! Such a great help in looking for a property, and really friendly too
Hayley · 5 January 2024
Agent replied · 30 October 2024
HI HayleyA belated thank you for providing us with feedback about Rylie following your recent dealings with her. I am pleased she was proactive in helping you search for a suitable property to rent and know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleRyan Robertson visited our home to update the landlord with the maintenance details. It was so quick.
Thanks Ryan !
Sangeetha · 25 October 2023
Agent replied · 24 October 2024
Hi Sangeetha,
Many thanks for your recent feedback following your dealings with Ryan in our lettings department at Brentwood. I am pleased that everything was processed effectively without issue.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotKate recently carried out a checkout…
Kate recently carried out a checkout inspection for one of rental properties. The report was very thorough and helpful. We had a couple of queries that Kate dealt with promptly and in a friendly professional way. She is clearly very experienced in her work and it was a pleasure to talk with her.
M · 22 August 2024
Agent replied · 30 October 2024
Thank you for taking time out to provide us with your feedback. I am pleased that you found the report prepared by Kate thorough and that when you raised a number of minor queries these were dealt with both promptly and in a professional manner. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHad an issue with the tenants eviction…
Had an issue with the tenants eviction insurance which was quickly and efficiently sorted. Thank you Hannah !!
Chris · 8 December 2023
Agent replied · 30 October 2024
Hi Chris,I very much appreciate you providing your feedback. I was pleased to read that Hannah was proactive in assisting you with an insurance related issue and that matters were sorted out quickly and efficiently. I know that Hannah will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
Quick, professional and efficient service.
Ben · 26 February 2026
Agent replied · 20 March 2026
Hi Ben,
Thank you for posting your feedback. We very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames Annetts was extremely helpful
James Annetts was extremely helpful, always with a smile even in his voice he stayed in touch and would highly recommend.
Mandy · 23 September 2023
Agent replied · 30 October 2024
Hi Mandy,Many thanks for taking the time to leave your review. I know James and the rest of the lettings team at Chelmsford will appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
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