Trusted Agent profile · Brentwood
★★★★★
1,104 reviews across 2 platforms
77-79 High Street, Brentwood, CM14 4RR, CM14 4RR
Part of Beresfords, see every office.
Beresfords's office in Brentwood, at 77-79 High Street, is rated 4.7 out of 5 across 1,104 reviews on two platforms, including 297 Google reviews rated 4.8.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
TrustpilotVery good service and always a pleasure…
Very good service and always a pleasure dealing with their team (especially Donna & Stuart) Brilliant!!
Hi DanielI am so pleased that you were impressed with the service that our staff provided to you recently and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery Fast and polite responses.
Hi Christina Thank you so much for your kind words and 5-star rating regarding our lettings team in Billericay. We look forward to working with you again in the future. Steven Bond Managing Director - Residential Lettings
5/5
GoogleRyan is always polite and professional when he comes to do property inspections. Great guy makes you feel at ease with having a person inspecting your home.
Hi Rachael, We very much appreciate your feedback and I am pleased that you found Ryan polite and professional when undertaking his property inspections. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotJack has been very helpful and kept us…
Jack has been very helpful and kept us updated throughout the process. Thank you 😊
Hi EmmaThank you for your recent review. I am pleased that Jack has proved helpful during your recent dealings with him and that he kept you fully updated throughout your application process.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBrilliant experience with Beresford’s
Brilliant experience with Beresford’s, Joe has been extremely helpful throughout the process… very helpful advice that has really helped in the decision making process! Thank you!
Hi Scott,So pleased to read your positive feedback. Glad that Joe was helpful throughout the process.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotScot flat.5
I recently rented a flat through beresfords .thanks to hannah / Holly and the team they made a very stressful job . Very easy .would recommend always .excellent team .
Hi ScotMany thanks for taking time out to post your feedback. I was pleased to read that Hannah and the rest of the lettings team at Brentwood assisted you effectively throughout the rental process, and it is great to know that you would not hesitate in recommending them to others.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotBeresford you can trust!
After a bad experience house hunting and purchasing a house in Essex, Ben from Beresford restored our confidence and helped us from start to finish with our purchase. His ability to deal with our expectations and frustration is remarkable!! Guys, if you need help buying or selling a house in Essex then Beresfords is definitely the estate agency to choose! There is no other like Ben, he sees to it that his crew follow up on everything from start to finish! I can't close this review without saying a big thank you to Alison Horsley for all her help too.
4/5
TrustpilotGenerally a good experience
Generally a good experience. We wanted to step away as much as we could from the rental property and on the whole this has been achieved although they could do more to deflect tenant’s requests for minor repairs (which could usually be undertaken by the tenants easily and at little or no cost).
Hi DavidI am pleased that your experience of dealing with our local lettings team has been positive and that they have generally dealt with everything effectively on your behalf. I note your comments regarding tenants requests for minor repairs. We will always try to deal with minor requests ourselves directly with the tenants wherever possible, albeit in some instances we are left with no option but to seek landlord's approval, as ultimately it would be a landlord's money that we would be spending to rectify such matters. Nonetheless I am grateful for you providing us with your thoughts and we will be very mindful of this moving forward.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotTrust the rating or your experience?
Beresfords is not what they portray to be. (sweet at first, then the true colours are seen later)I've lived as a tenant on one of their properties for years, always keeping the place in the condition I received it in. However, they are EXTREMELY landlord-focused, to the point - "let's care a damn about our tenants, although they are the ones paying".In the peak of December winter, our gas heater (for heating and for hot water) stopped working., It took weeks to get an engineer from British Gas, but when they checked it out, they mentioned the landlord needs to service it, as its really old and does not function. Beresfords did nothing, we were left to use ice-cold water for several weeks. The property was poorly maintained (even our neighbours attest to this fact)On finally deciding to leave, (forced to leave) the landlord claimed our whole deposit - although we had the place cleaned up and the necessary fixes done (professionally at our expense (approx. £500+)Yet the landlord quoted bogus charges and tried to take all the deposit money - to which Beresfords was in full support off. (on challenging this, they agree to settle to close to nothing, as they knew they were trying their luck and wouldn't be able to justify this.IS THIS PARTIALITY WHAT ONE SHOULD EXPECT FROM AN AGENCY? I asked Melissa the lady we dealt with for a complaints contact, to which she hasn't yet replied. So much for customer service. Also like to point out a lady Lauren, her emails are so rude and condescending, I genuinely feel some of the staff need sensitivity training. (they talk to you like are an uneducated 10-year-old, who should obey whatever they say, to appease the landlord, even at unreasonable clauses.)The overall arrogance of the branch is appalling, I never want to be a customer of Beresfords ever again and will advise people to be extremely vigilant in dealing with them. They claim to be the best, so I'm not sure if the other reviews are even legitimate, but my experience speaks for itself and this is only to safeguard their next possible victim.
Hi NeilHaving read the extensive comments contained within your review, I wanted to reply personally having investigated the matter myself in more detail.Naturally, I am sorry that you felt that our staff were purely landlord focused whilst you were a tenant in one of the properties which we manage.Having reviewed the extensive filenotes I believe that our personnel have tried to assist you with any related issues that rose during your time at the property. Unfortunately, in certain cases particular situations were out of our direct control and we were dependent on other third parties to either make decisions on the next course of action, or contractors such as British Gas who we have no influence over whatsoever. At the end of your tenancy it was evident that there was damage incurred at the property which was deemed to be beyond normal wear and tear. The landlord concerned expected you to make some form of contribution towards the necessary repairs and Melissa played her part in negotiating between both parties to try and reach a mutually acceptable agreement. Therefore, to suggest that Beresfords acted inappropriately throughout your tenancy is, in my view, grossly unfair.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotReally smooth tenancy renewal
Really smooth tenancy renewal. Highly recommend Lauren Mobsby at Beresfords.
I am really pleased that the renewal of your tenancy went without issue and that Lauren Mobsby was effective in assisting you with this. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotVery helpful
James has been very helpful in locating a property for me to rent all whist keeping me updated and informed every step of the way.
Thanks for your recent feedback and I was pleased to read that James in our local lettings department has been very helpful in finding you a suitable property to rent and remained in touch with updates throughout the transaction. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotShould have read reviews before engagement
I made an offer (£530k) for a place in Godwin Avenue RM3 which was accepted. Chris Clarke put me forward through their mortgage affordability test, which they set up with their advisor. After which, he told me that the property will not removed from the market yet because the vendor has been screwed before. Little did I know that was their ploy to screw me up. He informed me they would take it off the market when I give him my mortgage broker and solicitor contacts. When I did, he said I have to get the evaluation booked before taking the property of the market. When that happened, Beresfords refused to remove the property of the market. They ignored my messages and calls. The times I got through, some Hollie picked up and claimed Chris was return my call but never did. Beresfords were carrying out viewings on the property even after Connells setup a date to carry out valuation. A week after they accepted my offer and days after valuation was booked, I get a call from Chris informing me to make another offer of £545k (an increase of £15k) as another person has done so and they are trying to be 'loyal' to me. I was upset as Beresfords had wasted my time and money, at this point I had invested over £1k for valuation and solicitor fees. I wasn't willing to match that offer, as I felt it was ridiculous and Beresfords acted without integrity and were unethical in their dealings with me. I was gazumped. A few days later, I got a call from Connells stating that Beresfords cancelled the valuation because I pulled out of the purchase. That was the straw that broke the camels back, not only are they unethical but they misinformed the third parties related to the deal.
5/5
GoogleEleanor and her team are super professional and helpful. They have made our renting smooth and quick. We are highly recommend them! Thank you for everything!
Hi Manee, So pleased to read that you found our lettings team in Brentwood both helpful and professional. It sounds like your transaction proceeded smoothly without issue, which is great and we all very much appreciate the fact that you would not hesitate in recommending us to others. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotFantastic staff & customer experience
Alice, Paul Lynn & Ella were superstars
Hi TayoThanks for your feedback and I am pleased that our lettings team in Billericay exceeded your expectations.Steven BondManaging Director - Residential Lettings
5/5
GoogleEveryone at Beresfords, especially Adam, has been really helpful while we have been looking for a rental property. Would recommend.
Hi Javen I was pleased to read that our lettings team in Brentwood proved helpful in your property search and it's great that you would recommend us to others. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotHannah was super efficient
Hannah was super efficient, pleasant and I cannot fault her. Answered every question I had. Overall amazing experience. Hannah went above and beyond.
Hi AriMany thanks for your feedback and I’m pleased that you were impressed with the service provided to you, especially by Hannah. We all very much appreciate your 5-star rating.Steven BondManaging Director, Residential Lettings
5/5
Trustpilotwater tap issue
Dealt with Vanessa Young on a water tap issue. Resolved the issue in 3 days. All the communications and updates were very professional and efficient. Thanks for the quick support on that
Hi Abhijith,Many thanks for providing your feedback following your recent dealings with Vanessa. I am pleased that you found her approach prompt and professional. I know Vanessa will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotScott’s the man- helpful & professional.
Scott was professional & informative.He explained everything in layman’s terms which was extremely helpful.What his expectations were on my property were all fulfilled.He continues to be helpful & supportive and is always happy to oblige with any advice or questions I might have.
Hi Louise,I just wanted to reply personally and say thank you for posting your recent review. I am pleased that Scott was both professional and informative, explaining everything clearly. It is great that he has been able to be of assistance to you.Steven BondManaging Director
5/5
GoogleBeresfords have been very prompt in responding to my calls and taking action to resolve any building works. A big shout out to Sarah Jones who has always been really helpful in organising any contractor call outs.
Hi Polly Thank you for providing your positive feedback regarding the service provided by our lettings team in Chelmsford. I know that Sarah Jones in particular will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings
5/5
GoogleReally helpful and experienced, lots of sound advice with selling our flat. Communication was great, we never felt out of the loop and Stuart and the team in sales were very professional throughout. I would definitely recommend.
Hi James, Many thanks for the 5 star review and kind comments for Stuart and his team at our Brentwood office. With many years of experience between them, you would have been in very safe hands with your sale. The team are all focused on providing the best possible service and will appreciate you sharing your experience. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
TrustpilotProperty was listed and let within a…week
Property was listed and let within a week,For the listed price. Had constant communication with Cameron every step of the way. This is my first property let and Cameron made the process very easy.
HiThanks so much for your feedback. Great news that we let your property within a week at the asking price and that you received regular communication throughout.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBoth Tom and James were amazing!
Both Tom and James were amazing!! Helpful, efficient, friendly, very knowledgable and always happy to help … I have now moved into my new flat with complete peace of mind.Thank you so much 😊
Hi ShelleyI am so pleased that everything went smoothly for you and that the service provided by Tom and James exceeded your expectations. I hope you enjoy your time in your flat.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotLauren has been very flexible and…
Lauren has been very flexible and accommodating throughout the process, very happy with how she has handled the renewal ☺️.
5/5
TrustpilotProfessional letting service
We were very grateful to Kris and all the team - Tom, James and Abby - for all their help in letting our property. Despite our fair share of disappointments and frustrations with potential tenants, the team remained patient and professional throughout which helped us through the process. They communicated well and made every effort to find the perfect tenants for us.
Thank you for taking the time to provide us with your feedback. I am pleased that our lettings department in Chelmsford assisted you effectively in the letting of your property and it's great that they managed to find you more tenants in the end. I know the team will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
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