Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI’m pleased to say my experience with…
I’m pleased to say my experience with Beresfords was nothing short of perfect! very straight forward easy to communicate with and very helpful during my whole process from start to finish Natasha, Abby and Christine dealt with me and they were all great, I would highly recommend Beresfords to anyone, finding and going through the process of renting your new home can be very stressful but from my experience everything was very straight forward. Thanks again!
Arron · 21 May 2025
★★★★★ 5/5
TrustpilotExceptionally Service & Quality
Christine Sorrell was not only professional but she was very patient and empathetic.
Jason · 1 October 2024
Agent replied · 30 October 2024
Hi JasonMany thanks for taking the time to post your review. I was pleased to read that you found Christine to be professional and helpful during your dealings with her. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilot5 stars for the whole process
5 stars for the whole process! Lauren was incredible right from the start. She was always on call to answer any question we had and kept us fully informed throughout the process. She made us feel at ease and helped to make the transition feel seamless.
Megan · 14 May 2022
Agent replied · 30 October 2024
Hi MeganThanks for your positive comments. I am pleased that you were impressed with Lauren and the general approach of our lettings team. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotPolite and helpful
Lauren is always polite, helpful and quick to respond.
Carol · 27 November 2024
Agent replied · 26 December 2024
Hi CarolThank you so much for taking the time to provide us with your feedback. I was pleased to read that you found Lauren polite, helpful and efficient in her responses during your recent dealings with her.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleBeresfords Estate Agents were very detailed and professional with my tenancy.
I highly recommend them.
CHINOMSO · 25 August 2024
Agent replied · 24 October 2024
Hi Chinomso
Many thanks for your kind words. I'm pleased that you found the approach of our staff professional and it's great that you would not hesitate in recommending them to others.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleVery professional in all our dealings
Graham · 11 May 2026
Agent replied · 11 October 2026
Hi Graham
Many thanks for your posting your recent review. We very much appreciate your kind words and 5-star rating regarding our lettings team in Brentwood.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThey’re so professional
They’re so professional, their attention to details and work ethics is one to admire. Charlie is amazing.
Chike · 20 July 2024
Agent replied · 30 October 2024
Hi ChikeThanks so much for your positive comments. I am glad that you found our local lettings team professional with a strong attention to detail.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWell done Beresfords and Alice
What made the experience great was the continuous feedback we got from Alice keeping us up to date on the progress .She was always available and willing to assist. I also liked that everything could be done online ,and there was no travelling up and down. She also made a great effort to accommodate and put measures in place for us to have our dog there. Well done from her side.
Org · 29 March 2024
Agent replied · 30 October 2024
Hi OrgMany thanks for taking the time to post your positive review. It was pleasing to read that Alice has been able to assist you with your requirements to find you suitable accommodation and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGood
Lauren and Charlie were great. Helpful and good advice
Mike · 17 November 2024
Agent replied · 26 December 2024
Hi Mike,Many thanks for taking the time to post your review. I am pleased that you have been happy with service provided to you by our lettings team in Upminster, but particularly Lauren and Charlie. I know they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleRyan is a delight to have round and frankly, I never thought I would look forward to a quarterly visit! Very polite, friendly and interesting to talk to. 10/10
Sean · 25 October 2023
Agent replied · 24 October 2024
Hi Sean,
Thanks so much for your positive feedback following your recent dealing with Ryan. He is a very popular member of our team and I know he will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleAdam was extremely helpful in finding my new home. he did find me the perfect flat close to my family, which was my wish. Many thanks Beresfords and Adam.
Melise · 25 October 2023
Agent replied · 24 October 2024
Hello Melise,
I am pleased that Adam in our Lettings Team took sufficient time to understand the type of property that you were searching for and then managed to find you something suitable. We all hope that you now enjoy your time living in the property concerned.
Steven Bond, Managing Director, Residential Lettings
★★★★★ 5/5
Trustpiloteverything was very wonderful from the…
everything was very wonderful from the very beginning to the end of the tenancy. The staff were very caring and always accommodated requests, special thanks to Tessa! Great experience!
Mamed · 24 October 2023
Agent replied · 30 October 2024
Hi MamedSo pleased that everything proceeded for you without issue and that our lettings team in Colchester were both caring and accommodating throughout. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleLauren is efficient, helpful and pleasant to deal with.
Mike · 8 November 2024
Agent replied · 24 October 2024
Hi Mike,
We appreciate you taking the time to post a review following your recent dealings with Ryan in our lettings department. I am glad that you found him polite, friendly and knowledgeable. I know that he will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery good communication through out the…
Very good communication through out the process. Charlie was very helpful and made things really easy. We would highly recommend.
Consumer · 4 May 2024
Agent replied · 30 October 2024
Thanks for the feedback following your recent dealings with our local lettings department. It's great that they maintained good levels of communication with you throughout the process and it is nice to know that you would recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotSwift and efficient maintenance process/personnel
I moved into a rental flat and encountered a few issues soon after. I contacted the maintenance team and Krystal Boyde-Maynard swiftly responded to my several maintenance requests. She was very polite, informative and kept me updated. She handled communication with the landlord and coordinated with the contractors to carry out the repairs. Legend. Kudos to her. Keep up the excellent customer service
Munyaradzi · 1 August 2024
Agent replied · 30 October 2024
Hi MunyaradziI appreciate you finding some time to provide us with your feedback. I am pleased that Krystal responded promptly to your maintenance based queries and maintained effective communication with you until resolved. Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotExploitative practices for tenants
Took over a month to return my tenancy deposit. The communication about it was really bad - they went completely silent after I checked out, I had to send lots of emails to chase and some of them were ignored. They couldn’t give me timings for when it would happen. I had to open a dispute with the deposit protection service just because there was no end in sight. There was no apology for the delay. This was very clearly business as usual for them.This wasn’t because there was a dispute about deductions. It was just radio silence. In the end they didn’t even want to make any deductions. It’s a shame to have to leave this review. During the tenancy I thought they were quite good. They were responsive and happy to deal with maintenance issues. They did try to inspect the property during a national lockdown, which I thought was a bad & unethical decision on their part, but they were at least happy to cancel it for our property on request.However, I think leaving a 1 star review just based on the deposit is completely justified. They need to understand is that keeping a large sum of peoples’ money for so much longer than the government’s mandated 10 days is completely unacceptable. They tried to blame the landlord’s lack of responsiveness. That is not a reasonable excuse. They are holding the money, and they are working on the landlord’s behalf. I feel extremely strongly that this sort of treatment of tenants needs to improve.
Peter · 28 October 2021
★★★★★ 5/5
TrustpilotDealing with the lettings department.
Tammy · 6 May 2026
Agent replied · 24 May 2026
Hi Tammy,
Thank you for your recent feedback. I was pleased to read that Charlie and Lauren in our lettings department at Upminster were able to assist you efficiently during your recent dealings with them. We all very much appreciate the 5-star rating and wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie Kingsnorth
Rylie was very helpful through out the process, proactive and helpful with explaining what information was needed at what points.
DC · 25 April 2024
Agent replied · 30 October 2024
Hi DCThanks for your positive feedback following your recent dealings with Rylie who works within our lettings department at Brentwood. I am pleased that she assisted you effectively throughout the process and clearly explained all involved. I know she will be very grateful for your kind words.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotCharlie and Ella were very helpful…
Charlie and Ella were very helpful taking us through the process of our new tenancy.
James · 25 July 2024
Agent replied · 30 October 2024
Hi JamesMany thanks for providing your feedback. I am pleased that our local lettings department covering the Havering area assisted you effectively throughout the application process for your tenancy. We hope that you enjoy your time in your new property.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHighly recommend - such friendly service
We were really happy with the overall service from Beresfords when looking for a flat to rent. The whole process from start to finish was quick, friendly and professional and we always had fast responses to any emails that we sent. In particular, Eleanor was brilliant throughout the process and always answered any questions we had. Would highly recommend both Eleanor and Beresfords as a whole.
Kathryn · 18 May 2023
★★★★★ 5/5
GoogleMs Kate and Mr Adam were excellent in helping us to rent a house. The support and the follow-up was on time.
I really appreciate them. Thank you
Soundar · 25 October 2023
Agent replied · 24 October 2024
We appreciate you providing us with your feedback and I know our lettings team in Brentwood will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery satisfied customer
Jay was very professional and knew exactly what we were looking for.
Consumer · 7 September 2024
Agent replied · 30 October 2024
Thanks for the positive comments following your recent dealings with Jay. He will be very grateful for your 5* rating.Steven Bond Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotAlice was amazing the whole way…
Alice was amazing the whole way through! Made the experience zero stress and was always on hand if we needed to cover anything x
Samantha · 19 January 2024
Agent replied · 30 October 2024
Hi Samantha,Thanks so much for your feedback. I was pleased to read that Alice delivered a consistently high level of service throughout your dealings with her and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery Fast and polite responses.
Miss · 29 April 2026
Agent replied · 24 May 2026
Hi Christina
Thank you so much for your kind words and 5-star rating regarding our lettings team in Billericay. We look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
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