Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotIt was a pleasure to work with this…agency Beresfords and with Ella Gibbins
It was a pleasure to work with this agency. Ella Gibbins has always been helpful whenever we neede and extremely prompt.
Petruta · 27 February 2026
Agent replied · 20 March 2026
Hi Petruta
Thank you for providing us with your recent feedback. I am pleased that your experience of working with our lettings team in Upminster has proven to be a positive and helpful one. I know that Ella in particular will be extremely grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleDomani and Stuart were the perfect estate agents to work with on my recent house purchase. Right from the time of booking the first viewing through to the exchange and completion, they were always very quick to respond and helpful in chasing both the seller and solicitors. Both also helped to arrange access to external contractors that visited the property so that this didn't hold up the buying process. I would 100% recommend them and Beresfords to anybody considering moving in the future. Thanks for all of your help!
Joe · 25 October 2022
★★★★★ 5/5
TrustpilotProfessional and courteous
I would recommend James Annetts to anyone.He really went out of his way to be helpful to me
Chris · 8 October 2024
Agent replied · 30 October 2024
Hi ChrisMany thanks for taking the time to post your review. It was pleasing to read that you have been happy with the service provided to you by James. I know he and the rest of our lettings team in Chelmsford will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery helpful and efficient
Very helpful and efficient. Beresfords’s Lettings department allows complete peace of mind !
Anne · 30 April 2026
Agent replied · 30 October 2024
Hi Anne
Thank you so much for posting your review. We all very much appreciate your kind words and 5-star rating and hope to work with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotMy experience with with the agents…
My experience with with the agents hasn’t been too great as I have had some who have treated you like shit but with Lauren she’s very prompt and very good at communication.
Shaz · 17 November 2025
Agent replied · 23 November 2025
Hi Shaz
Thank you for your recent review. I was sorry to hear that your experience of working with other agents has not been a positive one, so it is great to know that you have been happy with the service by Lauren and she has maintained good communication with you throughout. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI am pleased with Berefords Estate Agent very helpful and supportive. Thank you Rylie.
Neisha · 2 December 2024
Agent replied · 9 December 2024
Hi Neisha
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Brentwood.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleHannah Grant is a person who pays attention to details and is also respectful and professional.
Cristina · 27 October 2024
Agent replied · 23 November 2024
Hi Cristina
Thank you for taking time out to post your review. I am pleased you have been happy with the service that Hannah has provided and that she was professional in her approach. I know she will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAgents were very helpful & provided a…
Agents were very helpful & provided a professional service when I was looking for a new tennant for my property
Andrew · 15 August 2024
Agent replied · 30 October 2024
Hi AndrewThanks for finding some time to provide us with your feedback. I am pleased that our local lettings team assisted you in a professional manner whilst searching for a suitable tenant for your rental property. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleThey really know what they’re doing with the new Renters Rights thing that’s coming in!
Sandra · 4 April 2026
Agent replied · 18 April 2026
Hi Sandra
Thank you for your kind words. We invest heavily in our staff training and work hard to keep on top of any new changes to legislation so we can be ahead of the game, so we are well equipped to answer any questions or queries our clients may have. I am pleased that in this instance you have been happy with the information we provided you with, which hopefully clarified everything for you.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotCameron - Beresfords
Cameron was very friendly and made me feel at ease. He was knowledgeable about the property he showed me around and well deserves the bottle of wine :)
Miss · 14 March 2024
Agent replied · 30 October 2024
Hi Miss CrayMany thanks for taking the time to post your review. It was great to read that you had a positive experience in your dealings with Cameron and that he was friendly and informative. I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresford was used to find a suitable…
Beresford was used to find a suitable tenant for my property, the experience was great from start to end, highly recommended and would use again, communication was always maintained throughout and never anything they didn’t know or couldn’t resolve and willing to go further than most companies!
Miss · 8 September 2022
Agent replied · 30 October 2024
Hi Miss BegumI really appreciate you providing some feedback following your recent dealings with us. It is great to read that your experience was positive from start to end and it is great that you would recommend us to others.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotVery friendly and professional staff…
Very friendly and professional staff that you can easily trust
Shady · 7 May 2026
Agent replied · 24 May 2026
Thank you for providing us with your feedback. We very much appreciate your kind words and 5-star rating.
★★★★★ 5/5
TrustpilotBeresford are easy to get in touch…
Beresford are easy to get in touch with.
Carole · 21 May 2026
Agent replied · 24 May 2026
Hi Carole,
Thank you for posting your recent review. It was pleasing to read that you are happy with the service that we provide and that you feel supported by our maintenance department and inventory team, who make regular visits to you at your property. We are all very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service ,particularly Lucy…
Excellent service ,particularly Lucy Plappert who was very helpful at all times
Mrs · 3 December 2024
Agent replied · 26 December 2024
Hi AnnThis is just a brief response to thank you for finding the time to provide us with your feedback and I am pleased that you had a positive experience when dealing with us.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleJacob and Wendy were always professional and were very efficient and straightforward to deal with
Andrew · 18 October 2024
Agent replied · 24 October 2024
Hi Andrew,
Thank you for your 5 star award for both Jacob and Wendy from our Shenfield Office. With many years in the industry, both would have been perfectly placed to guide and support you. They will appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Service Advisor.
★★★★★ 5/5
GoogleAfter being let down by another estate agent, Beresfords were very proactive in arranging viewings and helped us to sell our house quickly. We also bought our new house through Beresfords and felt well supported throughout the process. Donna, Domani and Stuart all went the extra mile to assist us with advice on the properties we were considering, several viewings of the house we ultimately bought, and help with the conveyancing process and house surveys. We would recommend Beresfords to anyone wanting to buy or sell in Brentwood.
Matthew · 29 November 2023
Agent replied · 24 October 2024
Hi Matthew,
Many thanks for the great review for the team at our office in Brentwood. You would have been in very safe hands as they are focused on providing the best possible customer service, from the first point of contact through to exchange and completion. They will guide and support, keeping you updated every step of the way.
At Beresfords, we provide a full range of services and I am pleased to hear we were able to assist you with your survey and the conveyancing process. Your 5-star award and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotRyan was very sympathetic
Ryan was very sympathetic, kind and understanding that we were upset by the condition our property had been left in. He was very thorough in his report and kept us informed of progress at all times whilst negotiating compensation on our behalf.
Sandra · 23 February 2023
Agent replied · 30 October 2024
Hi Sandra,Thank you for taking the time to upload your feedback. I was encouraged to read that Ryan's approach when preparing his report was thorough and that he remained on contact regularly, whilst undertaking negotiations regarding the deposit.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
GoogleVery prompt and professional. However, the third party verification (FCC Paragon) was very tedious and took longer time. They insisted on HR/ manager for reference. But was not mentioned specifically.
Pravin · 11 January 2024
Agent replied · 10 January 2025
Hi Pravin,
Thanks for taking the time to post your review. I was pleased to read that you found the approach of our staff both prompt and professional throughout the process. I acknowledge your comments about FCC Paragon, a third party referencing specialist that we use. They are very thorough which from a landlord's perspective is not a bad thing, but rest assured I will be sharing your feedback with them in due course.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleLauren was very helpful in assisting me in finding a property to rent in Brentwood. She promptly replied and dealt with my Emails.
Grant · 27 May 2024
Agent replied · 24 October 2024
Hi Grant
Many thanks for taking time out to post your review. I am glad that the lettings team in Brentwood were able to find you a suitable property quickly and that Lauren in particular was able to deal with your queries promptly and efficiently. We wish you every happiness in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI would like to express my gratitude…
I would like to express my gratitude towards James Annetts at Beresfords Lettings. He has been the most informative, helpful and professional agent i have dealt with.
Kelly-marie · 9 December 2025
Agent replied · 22 December 2025
Hi Kelly-Marie,
Thanks so much for your feedback. I know James will very much appreciate your kind words following on from your recent dealings with him. Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional service given from Jazmin
Professional service given from Jazmin. Emails answered promptly and courteously
Michelle · 28 April 2026
Agent replied · 30 October 2024
Hi Michelle
Thank you for your recent review. I am pleased that Jazmin provided you with a prompt and efficient service during your recent dealings with her and you felt your queries were answered in an informative and swift manner.
We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleWe found Adam Johnson at Beresfords to be proactive, professional and very efficient. We would have no hesitation in recommending him. Thank you Adam.
Samantha · 27 April 2024
Agent replied · 24 October 2024
Hi Samantha
I am so pleased that Adam was effective in assisting you during your recent dealings with us. Clearly, his experience and professionalism shone through! We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotTenancy checkout
Kate was very friendly, helpful, professional and put us at ease during the tenancy checkout.
Wendy · 1 October 2024
Agent replied · 30 October 2024
Hi WendyThank you so much for taking the time to post your review. It is great that you have found Kate to be friendly and efficient in assisting you with your tenancy check out. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleWas great and seamless
Ako · 11 June 2026
Agent replied · 11 October 2026
Hi Ako
Thank you for providing your recent feedback. We very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
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