★★★★★ 5/5
The Trusted AgentMost helpful agent I've ever worked with.
Most of the letting agents I worked with, when I say I didn't really liked the property, instead of asking why they would say okay as if they didn't really want to help if they were not paid to do so. But with Andre it was completely different, he kept asking questions to understand what I really was looking for (which also made me realise what I'm really looking for). Every property he showed me was more suitable for me than the previous one.
I'm pretty sure he could show me a lot of properties in a very short time with help of his colleagues, which tells me how good the branch is.
Thanks a lot Andre, and next time I look for a property I'll make sure to talk to you and work with Thorgills first!
Husrev · 26 June 2017
★★★★★ 5/5
The Trusted AgentProfessional, friendly, knowledgeable!
Tomek provided excellent service. He was prompt in answering our queries and showed us multiple properties that met our criteria. He was friendly and very knowledgeable. We would recommend working with him.
LC · 23 June 2017
★★★★★ 5/5
The Trusted AgentGreat work!
Regan gave us first class service - always looking out for our best interest, Deakt with many different companies over the years and Regan's work ensured I will be using Thorgills again.
Daniel · 26 May 2017
★★★★★ 5/5
The Trusted AgentMany thanks for excellent support
I wish to thank Alice and Adriana of Thorgills Client Support team who made sure that all issues were resolved satisfactorily after Leon and his team found me exactly the right tenant.
Rohit · 6 March 2017
★★★★★ 4/5
The Trusted AgentLetting / managing agents who are always very willing to help
I have been pleased with the service I have received from Thorgills over the last year, and have always received prompt, helpful responses from Chantelle and other members of the Brentford office.
If there was an area for Thorgills to focus on, it would be around the tracking of their contractor's work and timely billing for additional works, which have once or twice become a little confused. But what is clear is that when issues do arise, Thorgills will always do their best to get it resolved!
Oliver · 2 February 2017
★★★★★ 5/5
The Trusted AgentA fast efficient rental service
Alice has worked with us to handle the admin for the rental of our property. She has done this quickly and efficiently, and Thorgills have taken just 4 weeks from appointing them to having a tenant move in. The only item we were unhappy about was the quality of the cleaning. We raised this with Alice and she addressed it to our satisfaction within 24 hours, which is a level of responsiveness that is hard to beat. In all respects we have been very pleased with the service Thorgills have provided, and would recommend them to both landlords and tenants. Andrew W
Andrew · 5 August 2016
★★★★★ 5/5
The Trusted AgentProfessional but caring as well as discerning to assist first time Landlord
Thank you Thorgills for assisting me as a first time Landlord. From helping me find tenants in a record time right up to assisting and advising me on the retaining of part of the deposit due to tenants negligence and breakage.
Rachel Webb from the Brentford branch has been assisting me and I found the staff professional and well acquainted with both the market and the procedures involved to deal with difficult tenants.
Thank you very much and look forward to you marketing my property again.
Maneeza · 3 August 2016
★★★★★ 5/5
The Trusted AgentBest Customer Service
Thorgills is simply speaking the best. I have been working with other agents, potentially more 'famous' on the High Street, where agent turnover was so frequent that I ended up changing point of contact multiple times within the same year, or not knowing anymore who I should spek to. Thorgills feels like a family or a business partner, always welcoming you and your questions, and being very approachable. On the top of that, fees are maintained at a competitive level, making it a good balance between cost and quality.
Sebastiano · 19 May 2016
★★★★★ 5/5
The Trusted AgentRegan was very efficient with all the arrangements
Regan was efficient and organised in helping me get a tenant into my flat in record time. We only had about three full days, and everything went remarkably smoothly.
Thank you!
Joel · 29 October 2016
★★★★★ 5/5
The Trusted AgentProperty rent
I would definitely recommend Thorgills, particularly Leon, his attitude and commitment is great. He is very professional, helpful and great to deal with agent in all aspects of renting a property.
Dominika · 26 May 2016
★★★★★ 5/5
The Trusted AgentGreat service
Great service received while selling my property.
Would highly recommend agent.
Special thanks to Luigi from the Brentford Branch who was very professional and helpful from start to finish.
Sonya · 12 June 2018
★★★★★ 5/5
The Trusted AgentOver and above
We would definitely recommend Leon Sood. We appreciated his professional, helpful and honest nature. Leon went over and above and gave us good advice..
Thank you, Merleesa and Yugan Govender
Merleesa · 20 January 2017
★★★★★ 5/5
The Trusted AgentA prompt response is always reassuring
Rachel is always quick to respond in a friendly and helpful manner when we have any issue at the flat. I am very happy to count on her efficient service.
Patricia · 2 December 2016
★★★★★ 5/5
The Trusted AgentTomek is kindest and most helpful agent you can imagine!
Tomek helped me to find the flat that was well-tailored for me and my fiancee. I would recommend his services to everyone looking for a flat in London!
Tomasz · 18 April 2017
★★★★★ 5/5
The Trusted AgentGood Service
Just a message to thank Rachel Flynn for her work ethnic to ensure my problems were sorted quickly and properly!! Thanks again for constant communication and effiency throughout
RS · 1 March 2017
★★★★★ 4/5
The Trusted AgentReview JW
As Landlord I am pleased with the performance of Joanna Czerwinska who has acted responsibly and followed through on all actions on the management of my property
Paul · 1 February 2018
★★★★★ 5/5
The Trusted AgentPrompt, efficient and friendly.
Alice Carrik was brilliant.
Very friendly, helpful and very prompt. I wish all agents were like this. A credit to Thorgills training and commitment to staff. Well done.
Angelo · 12 August 2016
★★★★★ 4/5
The Trusted AgentLetting
I've been letting my flat over two years through Thorgills and in general I am happy with their service. When I have been treated unfairly by one of the Letting Managers I've submitted a complaint to the head office and got the issue sorted promptly.
The property managers I've been assigned were quite young and to my opinion didn't have much experience but they are always professional and willing/motivated to help you with your queries.
UO · 19 May 2016
★★★★★ 5/5
The Trusted AgentMassive Suport
Me & my partner were looking to move in together into the apartment. Sadly a few things didn't go well accordingly to their requirements . However attentitive to the detail staff , a specialy Chantelle, and her massive support, managed to find the best solution for me & my partner , to make sure we did received our wanted apartment even though it took longer than expected ! Well done and thank you !
Grazina · 18 May 2017
★★★★★ 5/5
The Trusted AgentExcellent Service
Excellent service. It was a very smooth and easy to move to my new property and to finish all the checks and papers required. I would like also to rate Ms Haffeeza Rasheed "six" stars if I can give more than five. She is professional , polite and so accurate and meticulous about replying her customer in the quickest way. She helped me so much in my move. All the team was amazing
Ihab · 29 June 2017
★★★★★ 5/5
The Trusted AgentLeon is reliable and professional
Leon is a professional agent. He is really easy to work with. He understands the customer requirements and accordingly tries to help them.
Pegah · 7 February 2017
★★★★★ 5/5
The Trusted AgentLeon is always extremely well turned out, professional, polite and knowledgeable. He understands exactly our requirements and is very efficient in his dealings
Nader · 12 January 2017
★★★★★ 5/5
The Trusted AgentCustomer service
Rachel is always really prompt and helpful which means all issues get turned round quickly. Hopefully this makes my tenants happy too!
Sallyann · 8 August 2016
★★★★★ 5/5
The Trusted AgentLeon was very knowledgeable, helpful and friendly. Property viewing was an enjoyable experience. I would highly recommend Leon to anyone.
Lubica · 15 November 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
