5/5
TrustpilotPriscilla has been super helpful in…
Priscilla has been super helpful in solving all of my property related issues in a prompt fashion. I have always had a great experience with her.
Trusted Agent profile · Brentford
JOHNSCO Brentford reviews
★★★★★
1,237 reviews across 3 platforms
192 High Street, Brentford, TW8 8LB
Part of JOHNSCO, see every office.
JOHNSCO's office in Brentford, at 192 High Street, is rated 4.8 out of 5 across 1,237 reviews on three platforms, including 178 Google reviews rated 4.8.
178
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,058
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat property manager
Michell Vasquez has been dealing with the any issues in timely manner. She and the team have been very helpful and professional, very happy with the service.
5/5
TrustpilotGreat property management!
I had Priscilla Ogefere as my PM and don’t have a bad word to say about her. Any queries I had were answered promptly and with care. Would be happy to have her again + recommend.
Agent replied · 13 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Priscilla.
5/5
TrustpilotBrooke Nickless provided excellent…
Brooke Nickless provided excellent service for a fix needed in my flat. She was attentive and incredibly helpful, making the process smooth and stress-free. Highly recommend her for outstanding customer service. Five stars!
Agent replied · 13 June 2024
Hi Jose,Thank you for taking the time to leave this review. We'll be sure to pass this feedback along to Brooke, we're sure it will be a perfect end to her weekend!
5/5
TrustpilotPleasure dealing with Amy
Pleasure dealing with Amy, easy to deal with kept me up to date with everything and was very professional throughout the period of securing my apartment.
Agent replied · 24 August 2024
Hi Kyle,Thank you for leaving this feedback. We'll be sure to pass your kind words along to Amy, and we wish you all the best in your new apartment.
5/5
TrustpilotVery good agency!
A big thank you to agents Sam, Rachel and Vicky for such quick operating work with housing help and move in process!
Agent replied · 29 October 2024
Hi Dalila,Thank you so much for your glowing review! We’re thrilled to hear that Sam, Rachel, and Vicky were able to provide such efficient and helpful service during your move. We understand how important it is to have a supportive team when going through the process, and it’s fantastic to know that they made the experience quick and smooth for you. Please don’t hesitate to reach out if you need anything else!
5/5
GoogleI was in touch with Sonia for a property I was interested in. She responded promptly and helped us view the property in a day. She was very thorough and had a lot of knowledge about the rental market and properties. She is professional and friendly. thanks again for all your help!
5/5
TrustpilotOn time responses and generally very…
On time responses and generally very helpful with any question I had! Not only helpful but all the encounters were very nice, polite and understanding!!Great experience!!!
Agent replied · 24 August 2024
Hi Stavri,Thank you for your review. We are pleased to hear our team's fantastic service shone through in all their interactions. Thank you for letting us assist you, and we hope to work with you again in the future!
5/5
TrustpilotI've been with them for almost 8 years
I've been with them for almost 8 years. The agent has a really good knowledge of my property and they recently started digitalizing many of the reporting / approval process, which makes it even easier!
Agent replied · 13 June 2024
Thank you for sharing your experience with us.It is always great to hear such positive feedback, your comments are really appreciated.Wishing you a happy new year!
5/5
TrustpilotSeamless Letting Process
Throughout the letting process, Savannah Renaud and the Royal Wharf Team seamlessly guided me towards a prompt and preferred outcome. As such, I'd recommend employing their services.
Agent replied · 13 June 2024
Hi Vihan,Thank you for leaving this review. We're pleased to hear Savannah and our team were able to help you successfully navigate your property journey, and that you will continue to recommend our services. If you need any further assistance, please don't hesitate to reach out.
5/5
TrustpilotSuper attentive and responsive service…
Super attentive and responsive service from Ryan McCabe and Candice Chan, always felt that they had our best interests at heart.
Agent replied · 29 October 2024
Hi Felix,Thank you for your feedback! We're so pleased to hear that Ryan and Candice provided attentive and responsive service, always keeping your best interests in mind. Our team strives to deliver a seamless experience, and your satisfaction is our top priority. We appreciate your trust in Johns&Co!
5/5
TrustpilotA very professional agency in all…
A very professional agency in all aspects. I need to mention Elli-Mai Hannan's name here as she is super helpful with a can-do attitude. She facilitated my reference check process with an outstanding pace and professionalism.
Agent replied · 17 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Ellie-Mai
5/5
TrustpilotAwesome experience
I had the pleasure of interacting with Bethel and Martin and they made my apartment search and transition so smooth and easy. They were very helpful and have made sure I’m fully settled.
Agent replied · 13 June 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Bethel and Martin.
5/5
TrustpilotAndrew and team
Andrew, Rachel and the whole teamProvide an excellent service. Prompt , personal and tech enabled. Efficient and easy to deal with.
Agent replied · 29 October 2024
Hi Daniel,We greatly appreciate your recognition of Andrew, Rachel, and the team’s efforts. Delivering efficient service is important to us, and we’re thrilled we could provide that for you!
5/5
TrustpilotThank you very much
Thank you very much. Excellent service. I received the service offer in a timely manner and my request was implemented with the required accuracy and speed. The office team is wonderful.
Agent replied · 13 June 2024
Hi Saleh,Thank you for your kind words! We're thrilled to hear that you found our service to be excellent and that our office team met your expectations with timely and accurate assistance. Should you need anything else, please don't hesitate to reach out to us.
5/5
TrustpilotBetsy and Nicholas have been very…
Betsy and Nicholas have been very helpful and diligent in getting us a good tenant for our apartment despite some initial challenges with additional checks and clearance needed. Well done! I commend both of them for their professionalism and good outcome. Thank You Both 👍👏👏👏
5/5
TrustpilotBethel had been very helpful and…
Bethel had been very helpful and professional, replying to any queries in a timely manner. As a tenant, very good service.
Agent replied · 29 October 2024
Hi Philippe,We're so pleased to hear that Bethel has been helpful and professional in addressing your queries promptly. We will be sure to pass your feedback along to him.
5/5
TrustpilotService was so fast and great
Service was so fast and great, Spyros is very helpful and kind
5/5
TrustpilotSwift Response
Param, Thank you for your swift response in regards my enquiry.Its great to see that there are companies which takes customer care to the next level.Thank you!
Agent replied · 13 June 2024
Hi Lasma,Thank you for your positive feedback! We're thrilled to hear that Param provided you with swift and excellent service. Customer care is our top priority, and we're glad to have exceeded your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us!
5/5
TrustpilotTotally recommend
Communicative team from start to finish. Made moving very easy. Leigh and Victoria have been super helpful as well and reactive when answering my questions. Totally recommend
Agent replied · 13 June 2024
We're thrilled to hear that your moving experience with us was smooth and hassle-free! We're glad to know that Victoria and Leigh were able to assist you effectively and promptly. Your recommendation means a lot to us, and we appreciate your kind words. If you ever need anything else, feel free to reach out. Thank you for choosing us!
5/5
GoogleFirst time for me and my wife to rent our own place since coming here a year ago, and Mehdi really helped us out. Really professional and helpful in guiding us through until we've secured the let. Great experience with John&Co.
Agent replied · 21 June 2024
Hi Frooty, Thank you for your great review and feedback - we are very grateful! We are very pleased Mehdi was on hand to assist with your rental! Kind Regards JOHNS&CO
5/5
TrustpilotGreat customer service
Priscilla in the royal wharf branch was such a great help. She answered our queries promptly and dealt with our concerns with care and patience. I’m really grateful that she was our property manager.
Agent replied · 13 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Priscilla.
5/5
TrustpilotGreat Service from Marwa and Amy
Great Service from Marwa and Amy, in searching for an organising a new tenant for the property. All correspondence was handled quickly and on time.
Agent replied · 17 June 2024
Hi Diana,Thank you for your positive feedback! We're delighted to hear that Marwa and Amy provided great service in finding and organizing a new tenant for your property. We appreciate your kind words and look forward to continuing to assist you.
5/5
TrustpilotThoughtful and Responsive!
Amy and Grace have done a fantastic job in helping me secure my tenancy. They have been very responsive, guiding me in my questions and helping me get settled!
Agent replied · 13 June 2024
Hi Kanishk,We're pleased to hear Amy and Grace provided you with a responsive and supportive service. We'll be sure to pass your appreciation along to them and we wish you all the best in your new home.
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