Every review we hold for the Brentford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleMy friend and I rented a 2 bed 2 bath property with them. Later, my friend's guarantor backed out so we proposed a thousand different solutions (upfront rent payment, paying shortfall plus deposit, etc) and they rejected all possible alternatives & we didn't get a refund on our holding deposit.
We were surprised that they were not even willing to consider any alternative and were extremely reluctant to present anything to the landlord.
The flat we were renting was undergoing renovations and was supposed to get ready in early April and our move in date was 12th April. After a few days of this incident, I saw the ad for the same flat with move in date from 31st May. That's when it was clear that we were scammed.
The flat wasn't going to be ready by 12th April and to avoid giving back the holding deposit, they didn't consider any alternatives (which every other agency does since you've paid the holding deposit) and just put it on us.
They have scammed us and looted our holding deposit when in reality the flat wasn't going to be ready for move in till 31st May.
DO NOT RENT FROM THESE SCAMMERS.
Saru · 22 June 2022
★★★★★ 5/5
TrustpilotBethel is a great staff to help me.
Bethel is a great staff to help me.jim
JIM · 9 May 2024
★★★★★ 5/5
TrustpilotExtremely efficient services
Extremely efficient services. It’s easy to connect with the property manager and address your issues
Hannah · 11 October 2024
Agent replied · 29 October 2024
Hi Hannah,Thank you for your feedback! We’re pleased to hear that our services were efficient and that connecting with your property manager has been easy. We strive to make communication seamless for all our clients.
★★★★★ 5/5
TrustpilotVanessa and Marwa have both been…
Vanessa and Marwa have both been extremely helpful and very quick to respond. Both highly knowledgeable and professional. Couldn’t have had better service. Thanks!
Alexander · 7 May 2024
Agent replied · 13 June 2024
Hi Alexander,Thank you! We're glad Vanessa and Marwa could assist you so well. We aim for excellent service and appreciate your feedback. If you need anything else, just let us know!
★★★★★ 5/5
TrustpilotVery helpful
Great support from the team and engineers who helped fixed the issue I had in my flat. Toyin Adeyele especially, was extremely professional and helpful.
Jana · 17 April 2024
Agent replied · 13 June 2024
Hi Jana,Thank you for this kind review. We are pleased to hear your issues were resolved and that Toyin impressed you with her professional and helpful service. We will be sure to pass your feedback along to her.
★★★★★ 5/5
TrustpilotLauren Melius was really helpful…
Lauren Melius was really helpful and quick to assist me in my troubles. She’s been my property manager for +1 year now and she’s consistently always super helpful.
Tim · 16 February 2024
Agent replied · 13 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Lauren Melius.
★★★★★ 5/5
TrustpilotMartina and Candice have been very helpful
Martina and Candice have been very helpful and responsive throughout my journey to rent an apartment in Park Vista Tower. I am much grateful to their professional and dedicated services!
Richard · 2 January 2024
Agent replied · 13 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback, your comments are really appreciated. We will make sure to pass this onto Martina and Candice.Wishing you all the best for the new year!
★★★★★ 5/5
TrustpilotFast and efficient service by Wai Yau
Fast and efficient service by Wai Yau. Within 24 hours the issue was settled.
Alison · 24 October 2024
Agent replied · 29 October 2024
Hi Alison,Thank you for recognizing Wai's efforts! We’re committed to quick, efficient service and glad we could resolve the issue promptly.
★★★★★ 5/5
TrustpilotLiam Alwar and his colleagues Vicky and…
Liam Alwar and his colleagues Vicky and Jay helped us solved a potential fraud and identity thefts. We feel we are understood and protected by them!
Ella · 26 March 2024
Agent replied · 13 June 2024
Hi Ella,We're sorry to hear about your recent trouble. It's great to hear Liam, Vicky and Jay have been able to create a supportive and trustworthy network to support you. If you need any assistance in the future. don't hesitate to reach out.
★★★★★ 5/5
TrustpilotProfessional Property Manager
I experienced a technical issue with my heating/cooling system and the property manager “Param” followed up the issue closely till final resolution. He was very keen to make us comfortable and minimize the impact. Definitely deserve 5 starts.
Naif · 8 June 2023
Agent replied · 13 June 2024
Hi Naif,Thank you for this feedback. We are pleased to hear Param supported you at all stages of your tenancy, providing you with care and assistance. We wish you and your family all the best in your new home. Don't hesitate to reach out to us if you need any assistance in the future.
★★★★★ 5/5
TrustpilotI am very pleased
I am very pleased with my experience with John & Co team on my property management
Canon · 20 September 2024
Agent replied · 29 October 2024
Hi Canon,Thank you for your feedback. We're thrilled that you’re pleased with our property management services. Our team strives to provide a seamless and stress-free experience, and we’re glad we could meet your expectations.
★★★★★ 5/5
TrustpilotHad a lovely experience with Bilal and…
Had a lovely experience with Bilal and Amy. The viewing/renting process was very smooth. They took the time to explain everything and answer all my questions.
Rhita · 21 March 2024
Agent replied · 13 June 2024
Hi Rhita,We are pleased Bilal and Amy were able to provide you with all the support and answers you needed. We hope you enjoy your new home!
★★★★★ 5/5
TrustpilotMany thanks to Alexandra
Alexandra had helped a lot in the whole recent letting processing. She is very patient in answering my questions as I have zero knowledge in the normal practice in UK.
Vivian · 25 December 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review!We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Alexndra.
★★★★★ 5/5
TrustpilotI had an issue with my bedside table…
I had an issue with my bedside table and the issue was handled promptly by Priscilla. She frequently checked in and ensured the contractors had done their job.
Zoe · 7 February 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co
★★★★★ 5/5
GoogleMassive thanks to Param for all of his support and help
Miles · 22 February 2024
★★★★★ 5/5
TrustpilotExceptional Assistance
Candice and Amber have been outstanding in helping me find a tenant for my apartment. Her professionalism and dedication have made the process smooth.
Enson · 17 April 2024
Agent replied · 13 June 2024
Hi Enson,Thank you for taking the time to recognise Candice and Amber for their work! They will be thrilled to hear you found their service valuable.
★★★★★ 1/5
TrustpilotThe most incredibly incompetent group…
The most incredibly incompetent group of professionals I have ever come across during 15 years of expat life. Avoid them at all costs. (Canning Town office more precisely)
TJ · 25 January 2024
Agent replied · 13 June 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotPriscilla Ogefere Was very helpful and…
Priscilla Ogefere Was very helpful and respond quickly to my emails and request Thank you
Entesar · 23 September 2024
Agent replied · 29 October 2024
Hi Entesar,Thank you for your feedback. We’re glad to hear that Priscilla was able to assist you promptly and efficiently. Our team is committed to providing responsive and helpful service, and we’re happy that you had a positive experience.
★★★★★ 5/5
TrustpilotJoynal did a great job getting out new…
Joynal did a great job getting out new washer/dryer in quickly as the old one broke.
Cameron · 5 September 2024
Agent replied · 29 October 2024
Hi Cameron,Thank you for your feedback. We're glad to hear that Joynal was able to get your maintenance issues resolved quickly. If you need anything else, feel free to reach out.
★★★★★ 5/5
TrustpilotStaff are professional and patient
Staff are professional and patient! Thank you for your assistance in my first buy to let property and get a tenant within a month~
Siu · 14 April 2024
Agent replied · 13 June 2024
Hi Siu,Your kind words fill us with pride. Thank you for placing the trust of caring for your first property in Johns&Co.
★★★★★ 5/5
TrustpilotFirst Class Service
Sania and Amy have provided a first class service. An exceptional service from the Brentford team!
Nicholas · 4 September 2024
Agent replied · 29 October 2024
Hi Nicholas,Thank you so much for your fantastic feedback! We’re thrilled to hear that Sania and Amy provided you with first-class service. The Brentford team always strives for excellence, and it’s great to know that they delivered an exceptional experience for you.
★★★★★ 5/5
TrustpilotLara Robson of your Durham Street…
Lara Robson of your Durham Street office has been very helpful in managing my property at Grand Central. She is proactive and really exceeds my expectation!Good job, Lara!
Martin · 18 January 2024
Agent replied · 13 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Lara
★★★★★ 4/5
TrustpilotWe found a great flat for a bargain…
We found a great flat for a bargain rhanka to Them ,always available for any query, everything in the flat was as expected ! Happy with their work so far
Rita · 2 December 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback.
★★★★★ 5/5
TrustpilotKaty provided a professional service
Katy provided a promotly and professional service to close this renewal deal. I have service agreemnt with John&Co for seven years, always have perfect service level.
Zhang · 29 February 2024
Agent replied · 13 June 2024
Hi Zhang,It's amazing to hear from a valued client, and we are pleased to hear that after many years of service you continue to find our service 5*. Best wishes.
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