Trusted Agent profile · Brentford
★★★★★
1,236 reviews across 3 platforms
192 High Street, Brentford, TW8 8LB
Part of JOHNSCO, see every office.
JOHNSCO's office in Brentford, at 192 High Street, is rated 4.8 out of 5 across 1,236 reviews on three platforms, including 178 Google reviews rated 4.8.
178
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,057
Reviews on Trustpilot
Business-wide
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
5/5
TrustpilotVery good communication
Very good communication, quick and efficient at arranging bookings. Doesn’t push tenants to make offer, help me argue with landlord and gets a fair price.
Hi Shan,Thank you for leaving this review. We take pride in helping our landlords and tenants to reach happy solutions for all parties.
1/5
TrustpilotPathetic customer service!
Pathetic customer service!No one is actually interested in talking to you or explaining anything!! Can't get hold of them
Hi Xavier,Thank you for your kind review. We are pleased to hear Victoria and the team impressed you with their service!
5/5
TrustpilotZara Cooke Solve the issue so fast ……
Zara Cooke Solve the issue so fast … she is so cooperated
5/5
TrustpilotToyin is very prompt and effective
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Leigh and Britney, From start to finish, it was an absolute pleasure! From our initial conversations and throughout the whole process.
Hi Waidi,Thank you for sharing your experience! Providing exceptional service is our priority, and we're thrilled that Leigh and Britney were able to make your experience enjoyable and seamless. We look forward to working with you in the future.
5/5
TrustpilotLeigh and their team has been great in…
Leigh and their team has been great in helping manage my property. Any additional concerns or challenges due to me being based abroad are handled in a prompt manner.
Hi Eddie,Thank you for your kind words. We will be sure to pass your appreciation along to Leigh and the team.
5/5
TrustpilotOn-air restoration
A challenging situation, requiring professionalism and reliability to take decisive action to identify faulty installation and to restore important service. A very successful handling of the situation by Ms. Priscilla Ogefere. Thanks and congratulations
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Priscilla..
5/5
TrustpilotMy appreciation to Lara Robson
I'm writing to express my appreciation to Lara Robson on a recently request for appliance replacement in my living property. Thanks for Lara's helpful and efficient response.
Hi Jackson,It's fantastic to hear Lara has been an amazing help to you. We're pleased to hear she was able to resolve your maintenance issue and we'll be sure to pass your appreciation along to her.
5/5
TrustpilotA great team
Very appreciative of the help and support from Priscilla, Marwa and Amber with the move into my new property.
Hi Tim,Thank you for leaving this five star rating. We are proud our team have impressed you with their care and support. We will be sure to pass your appreciation along to Priscilla, Marwa and Amber.
5/5
TrustpilotPriscilla Ogefere Many thanks for Assistance
Very grateful for Ms.Priscilla Ogefere in following up the tenancy issue with my ex-tenant. She was very considerate and helpful in perusing my request.
Hi Edwin,Thank you for your kind words! We're thrilled to hear that Priscilla provided such considerate and helpful assistance in resolving your tenancy issue. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. If you ever need further assistance, please don't hesitate to reach out. Thank you for choosing us!
5/5
TrustpilotVery professional end to end service
Very professional end to end service. The team went beyond expectations for a smooth and fast process. Special thanks to Gytis & Helena.
5/5
TrustpilotSavannah Renaud
Savannah Renaud, Param and the Brentford team have all acted with complete confidence and professionalism at all times ready to deal with any questions however simple or complex.
Hi Sunita,Thank you for your kind words! We're glad to have provided such great service. Don't hesitate to reach out if you have any questions in the future.
5/5
TrustpilotEXCELLENT help from Umar (property…
EXCELLENT help from Umar (property manager).We initially experienced a few communication issues with the assigned property manager but Umar promptly stepped in and got sorted out everything. Simply AMAZING communication and responsiveness!!
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Umars day! Wishing you all the best for the rest of 2023!
5/5
TrustpilotPriscilla Ogefere my property manager…
Priscilla Ogefere my property manager has been a pleasure to work with. Informative, accessible, and swift with dealing with queries. Is highly professional and well versed with real estate matters.
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Priscilla Ogefere .
5/5
TrustpilotDear Miss Brooke Nickless,
Dear Miss Brooke Nickless,A very big thank you .Your efficient indeed is a big help to my request.Wishing you the bests in the Company.
Thank you very much for your kind words! We're glad Brooke could assist you efficiently with your request. Your appreciation means a lot to us. If you have any further needs or questions in the future, please don't hesitate to reach out. Wishing you all the best as well!
5/5
TrustpilotGreat staff
highly recommend the agency and their staff, specially Ellie-Mai, who's the property manager. Nice to speak with someone very reactive and who solve our issues very quickly.
Hi Adem,Thank you for taking the time to leave this kind review. Ellie will be thrilled to hear she made such a brilliant impression on you. Do not hesitate to reach out if you need any further assistance.
5/5
TrustpilotAmazing experience and and wonderful…
Amazing experience and and wonderful team that helped me with every step of the way, truly very thankful.
Hi Thea,Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our team. It’s our goal to assist you every step of the way, and we're glad to know that we could make a positive impact. If you ever need anything in the future, we’re here to help.
5/5
TrustpilotFlat Hunting Process
From the outset, both Candice and Sarah played pivotal roles in guiding me through the process, and their contributions were invaluable. They were always attentive, responsive, and ready to help, which made a difference in alleviating the stress I anticipated. Thank you, Candice and Sarah, for making this journey so much smoother!
5/5
TrustpilotThank you Beverley for efficiently…
Thank you Beverley for efficiently sorting out rental problems
5/5
TrustpilotMarwa and Anthony
Great work by both Marwa and Anthony with our new tenancy agreement. They were able to ensure a fairly swift transition between the two tenants and were generally helpful along the way
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Marwa and Anthony .
5/5
TrustpilotI am renting a new flat and Claudiu…
I am renting a new flat and Claudiu Ciupitu and Rachel Massey are both super helpful to me! Helping the whole renting process super easy and smooth!
Hi Suri,Thank you for your positive feedback! We're delighted to hear that Claudiu and Rachel made your renting process easy and smooth. We'll be sure to pass on your kind words. If you need further assistance, don't hesitate to reach out!
5/5
TrustpilotBest agent ✨
Elliot, my agent was excellent. Super friendly and professionl during my house purchase. He went above and beyond. I am greatful for him , and very pleased with his work.
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Elliot.
5/5
TrustpilotThank for Rachael Adeyemo solving my…
Thank for Rachael Adeyemo solving my problem quickly and helpfully. It saves me a lot of time.
Thank you for sharing your experience with us! We’re thrilled to hear that Rachael was able to resolve your problem quickly and efficiently. At Johns&Co, we’re committed to providing excellent customer service, and we’re happy that Rachael was able to save you time and assist you with your needs.
1/5
GoogleMy friend and I rented a 2 bed 2 bath property with them. Later, my friend's guarantor backed out so we proposed a thousand different solutions (upfront rent payment, paying shortfall plus deposit, etc) and they rejected all possible alternatives & we didn't get a refund on our holding deposit. We were surprised that they were not even willing to consider any alternative and were extremely reluctant to present anything to the landlord. The flat we were renting was undergoing renovations and was supposed to get ready in early April and our move in date was 12th April. After a few days of this incident, I saw the ad for the same flat with move in date from 31st May. That's when it was clear that we were scammed. The flat wasn't going to be ready by 12th April and to avoid giving back the holding deposit, they didn't consider any alternatives (which every other agency does since you've paid the holding deposit) and just put it on us. They have scammed us and looted our holding deposit when in reality the flat wasn't going to be ready for move in till 31st May. DO NOT RENT FROM THESE SCAMMERS.
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