Trusted Agent profile · Brentford
★★★★★
1,237 reviews across 3 platforms
192 High Street, Brentford, TW8 8LB
Part of JOHNSCO, see every office.
JOHNSCO's office in Brentford, at 192 High Street, is rated 4.8 out of 5 across 1,237 reviews on three platforms, including 178 Google reviews rated 4.8.
178
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,058
Reviews on Trustpilot
Business-wide
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful
I wanted to say thank you to this young chap eddy that helped me pick up my desk to my building as he saw I was struggling. Super helpful and kind
Hi Jason,Thank you for leaving this review. We often receive feedback on our team's prompt responses and efficient processes, but it is fantastic to hear that Eddy is exemplifying Johns&Co values through all his actions.
5/5
TrustpilotVery good
Alex and Britney helped us a lot with various things. Also solved a lot of problems and made our move-in and rental successful. For that I am grateful for their help. Thank you!
Hi Alex,Thank you for taking the time to leave us this feedback. We're pleased to hear your move-in went successfully and we wish you all the best in your new home.
5/5
TrustpilotPriscilla Ogefere
Priscilla has been very helpful and accommodating dealing with our issues
5/5
TrustpilotHelpful and Timely Response!
They are really helpful during the whole process. We had contact with Destini-Rikki and Alexandra, they always responded in timely manner and super helpful!
Hi Monica,Thank you for your positive feedback! We’re glad to hear that Destini and Alex provided timely and helpful service throughout your process. Our team always strives to be responsive and supportive, and we’re happy that you had a great experience with us.
5/5
GoogleDyaun was great! Even though we were in contract with someone else when we spoke he has still been really helpful, giving great/honest advice. Would definitely recommend them.
5/5
GoogleHighly Recommended! We had an exceptional experience renting a flat in Brentford with the assistance of the John&Co agency. Our agent, Mehdi, went above and beyond to provide us with outstanding support throughout the entire process. His professionalism, kindness, and honesty were truly remarkable. We are immensely grateful for his assistance and are thrilled to have had his expertise guiding us every step of the way. Thank you so much for all your help! Best wishes!
3/5
TrustpilotAt times information has not been…
At times information has not been readily supplied regarding the nonpayment of rent by our tenant, but Beverley Hutchinson-Woodruffe in the accounts department has been very helpful and reactive
Hi Tariq,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotThank you very much Bryony Bowyer for…
Thank you very much Bryony Bowyer for being able to reach out to Nuaire about my product warranty when my equipment fails.
Hi Zheng,Thank you for your kind words. We're delighted to hear that Bryony was able to assist you with your product warranty. We always aim to provide support when needed, and we're glad it made a difference for you.
5/5
TrustpilotGreat service
Amy Bridge did the paperwork for my move efficiently and answered all questions that made me at ease! Following my move, she still continues to assist when I contact her to chase up some issues raised within property
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co.We will make sure to pass this onto Amy.
5/5
Trustpilotmoving like cloud
I had an exceptionally seamless and efficiently organized relocation with John & his team, thanks to the impeccable professionalism and precision demonstrated by Leigh Hallett and Britney-Lea Ogbebor throughout every stage of the process!
Hi Rasoul,Thank you for kind words. We are so pleased the team were able to support you and make this process as smooth as possible for you. We wish you all the best in your new home!
5/5
TrustpilotPriscilla Ogefere
Priscilla Ogefere has been amaizng in helping to get sorted on contract renewals this period.
5/5
TrustpilotProperty management at Johns Co
We contacted the property manager at Johns Co, Lauren Melius to help us with an urgent issue with our washing machine. We really appreciated how efficiently Lauren sorted the problem and all completed within 2 days. Excellent service. Krishnen & Megan
Hi KrishnenThank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Laurens day! Wishing you all the best for the rest of 2023!
5/5
TrustpilotVery helpful - highly recommended
Savannah Renaud and the Royal Wharf team have been so helpful. Any issue no matter how big or small they’ve always taken the time to help me out. Would highly recommend to anyone!
Hi Tom,Thank you! We're delighted to hear that Savannah and the Royal Wharf team have been consistently helpful. Your recommendation is highly appreciated!
5/5
TrustpilotSwift Support
Really appreciate Chay Chui's swift help with organizing maintenance for our flat and for their communication.
4/5
TrustpilotMs Alexandra Ene
Ms Alexandra Ene replied to my enquiries promptly and tried her best to help me so I think she worked really well.
Hi Victor,Thank you for your feedback! We’re pleased to hear that Alex was prompt and helpful in responding to your enquiries. We look forward to continuing to assist you with all your future needs.
4/5
TrustpilotFast & Responsive
Been amazing. Staff has been fast and responsive whenever I have an issue. They do the work ad promissed and most times, even more. Have been assisted by Joynal. Satisfied with the service.
Hi Elison,Thank you for your feedback! We're thrilled to hear that you've had an amazing experience with us and Joynal, has been fast, responsive, and reliable in addressing your concerns. We're committed to delivering on our promises and going the extra mile whenever possible. Your satisfaction means the world to us, and we're grateful for your support.
4/5
TrustpilotGenerally good
Generally good, but expecting a faster response speed and more comprehensive guide for moving in, such as utilities guide and inventory checks.
Thank you for your feedback! We’re committed to providing excellent service, and we’re sorry if we didn’t meet your expectations in this instance. Your feedback is valuable as it helps us refine our processes. To discuss further, please contact us at customercare@johnsand.co.
5/5
TrustpilotLara Robson is very professional and…
Lara Robson is very professional and friendly and I was impressed with her response.
5/5
TrustpilotA great agent to work with
Great experience from beginning to end of tenancy. The team were always on hand if any support was ever needed and offered quick support. I would definitely recommend as an agent.
Hi Rob,Thank you for sharing your positive experience with us! We're delighted to hear that your entire tenancy journey, from start to finish, was met with great support from our team. Providing quick and reliable assistance is something we pride ourselves on, so it's fantastic to know that we were able to meet your expectations. If you ever need assistance in the future or have any questions, please don't hesitate to reach out.
1/5
TrustpilotCertainly the worst estate agency I’ve…
Certainly the worst estate agency I’ve ever dealt with during many years of expat life. Zero flexibility, all talks no action, and full of surprises. Don’t get ripped off. Start with an agency that actually works for you. Look elsewhere.
Thank you for informing us of your experience, we appreciate your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. Please could I ask you to contact us at customercare@johnsand.co with further information, so we can look into this matter further.
5/5
TrustpilotVery good experience with the agency
Very good experience with the agency, in particular with our agent Bethel, always keen to help and providing solutions in a timely manner.
Hi Tiziano,Thank you for taking the time to leave this feedback. We are pleased to hear you had a positive experience with our agency and we will be sure to pass your appreciation along to Bethel.
5/5
TrustpilotMy Property Manager is Great!
My Property Manager, Param Virdee, has been doing a great job on following up my property and helped me to chase the tenant to settle the outstanding bills.Really appreciate his work and effort!
Hi Patrick,Thank you so much for taking the time to leave us a 5* review. We appreciate being able to hear the positive experiences our clients have had. We will be sure to pass your kind words onto Param.
5/5
TrustpilotI like to commend on Robert McCracken
I like to commend on Robert McCracken, the Senior Property Manager.There’s always concerns about things like tenant not paying the utility bills and whether the landlord are responsible.Robert took time to explain to me the processes such that I am given the assurance about how things work.He is a hard-working staff who bothers to explain matters.Wouldn’t this planet be a better place to live in when we look out for one another?I am grateful that he is there to serve me well.
5/5
TrustpilotPriscilla has been super helpful in…
Priscilla has been super helpful in solving all of my property related issues in a prompt fashion. I have always had a great experience with her.
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