Every review we hold for the Brentford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThey were very helpful throughout the…
They were very helpful throughout the process of renting my house. They maintained quick communication and provided me with detailed information on topics I had difficulty understanding.
Birsen · 27 September 2024
Agent replied · 29 October 2024
Hi Birsen,We’re pleased to hear that our team was helpful throughout your rental process. Quick communication and providing clear information are what we aim for, and we’re glad it made your experience easier. Thank you for choosing Johns&Co!
★★★★★ 1/5
Trustpilotzero if possible
zero if possible. Unresponsive, unprofessional, last minute cancellations, and basically did not take note of one preference despite asking for extensive details. Avoid unless you want to be homeless.
MODERN · 22 August 2024
Agent replied · 24 August 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotWell done Agent
Beverley has done a fantastic job for my flat.Basically the landlord a bit disappointed and left the whole apartment unpaired and unpaid however Beverley always tried her best for making anything better so i won’t blame John.Co cause of her.
Finn · 25 January 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We will make sure to pass this onto Beverley.
★★★★★ 5/5
TrustpilotMy property is handled well with your Brentford Team
My property is handled well with your colleagues, including Savannah Renaud, Rachel Massey and the Brentford team!They are all very helping in assisting me and my case and helped me to secure a new tenancy efficiently!
Patrick · 16 April 2024
Agent replied · 13 June 2024
Hi Patrick,Thank you for taking the time to leave this feedback. We're thrilled to hear Rachel and Savannah have been able to efficient in handling your tenancy! If you need any further assistance from us, do not hesitate to reach out.
★★★★★ 5/5
TrustpilotRecently let a property through John's…
Recently let a property through John's & Co and was assisted by Savannah and Mehdi from the Brentford team who were both really helpful and super responsive. They helped a lot when it came to resolving issues.
Eraj · 25 March 2024
Agent replied · 13 June 2024
Hi Eraj,Thank you for your kind words! Savannah and Mehdi will be thrilled to hear they could be of assistance. We'll be sure to pass your kind words along to them.
★★★★★ 5/5
TrustpilotThanks to people like shareen and alda…
Thanks to people like shareen and alda for their professional and enthusiastic s help. I was professionally guided throughout the entire process and was able to figure out how to solve problems when they arose. Perfect experience!
铭 · 25 March 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us this 5* rating. We're pleased to hear Shareen and Alda were able to create a perfect experience for you!
★★★★★ 5/5
TrustpilotHighly recommend!
Great experience. Both Claudiu and Alexandra were very efficient from start to finish. Would definitely recommend.
Harry · 28 June 2024
★★★★★ 5/5
GoogleThanks so much Sania for your help in making this house search process very easy. I’m truly greatful.
Oragwu · 22 May 2024
★★★★★ 5/5
GoogleSupportive and mindful of future tenants' needs.
A special mention to Sania for her continuous support and assistance.
Roberto · 22 May 2024
★★★★★ 5/5
TrustpilotBethel was great to work with and very…
Bethel was great to work with and very communicative. He was always available to speak to - even on weekends - which made the whole process go very smoothly!
Paul · 23 September 2023
★★★★★ 5/5
TrustpilotSavannah Renaud and the Brentford team…
Savannah Renaud and the Brentford team have been extremely responsive and helpful throughout the process of securing our tenancy. She responded to all our emails and calls promptly making it a very easy and pleasant process.
Karolina · 10 April 2024
Agent replied · 13 June 2024
Hi Karolina,Thank you for your feedback regarding our team at Brentford. We prioritize customer satisfaction and are glad to have met your expectations. If you need further assistance, feel free to reach out. We look forward to serving you.
★★★★★ 5/5
TrustpilotPriscilla has been very helpful so far
Priscilla has been very helpful so far, we are new tenants at commodore house.
Oliver · 29 July 2024
★★★★★ 5/5
TrustpilotI had an excellent cooperation with…
I had an excellent cooperation with Michael Fadiora, Rachel Massey and their team. They were very helpful and guided me through the whole process. Thank you.
Konstantinos · 26 September 2024
Agent replied · 29 October 2024
Hi Konstatinos,Thank you for your kind words! We’re so pleased to hear that Michael, Rachel, and the team were helpful and guided you through the process. We look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotI had an excellent experience with this…
I had an excellent experience with this company. They were consistently punctual, ensuring that all appointments and deliveries were on time. Their customer service was outstanding, always responding promptly and courteously to my inquiries. The professionalism and reliability they demonstrated throughout my interactions with them were truly commendable. I highly recommend this company for their exceptional service and dedication to customer satisfaction."
Salman · 18 July 2024
★★★★★ 5/5
TrustpilotRachel
Spoke to a lady, Rachel Massey on the telephone. Very polite and helpful. She was able to answer all my questions and I would like to thank her for her help.
Sabrina · 30 June 2024
Agent replied · 24 August 2024
Hi Sabrina,Thank you for taking the time to leave this review, we are pleased Rachel was able to provide you with key insight. If you need any further assistance please don't hesitate to reach out.
★★★★★ 5/5
GoogleSania is friendly, professional and patient in arranging viewing with me as an overseas tenant. Nice experience.
Candice · 22 May 2024
★★★★★ 5/5
TrustpilotWe had a great and smooth experience…
We had a great and smooth experience with Sardar Berzo. He was very reactive regarding the boiler/mold issue we had and reachable at all times. His efficiency definitely surpasses our expectations.
Anne · 24 June 2024
Agent replied · 24 August 2024
Hi Anne,Thank you for your wonderful review! We're thrilled to hear you had a smooth experience with Sardar. It's great to know he was efficient and responsive with your maintenance issues. If you need anything else, don't hesitate to reach out!
★★★★★ 5/5
Trustpilotthank you
thank you for ellis work and help and his colleagues support during our purchase process of buying an apt in bagshaw building，glad all things go smoothly and work done very efficiently，thank you. kevin
Tina · 17 May 2024
Agent replied · 13 June 2024
We are pleased our sales team were able to efficiently support you throughout the process of buying your apartment. We wish you all the best on your property journey.
★★★★★ 5/5
GoogleI have moved to Lewis house BRENTFORD recently, very happy with this decision. I would like to thank Sania for all organization and help.
Natalia · 24 December 2023
★★★★★ 5/5
TrustpilotFive Star Service
Helena Penn and Britney-Lea Ogbebor were both first class. Helpful, personal and responsive. Could not ask for better. Johns have always been extremely professional in all our dealings with them.
Daniel · 27 July 2023
★★★★★ 5/5
TrustpilotExcellent Service from our property manager Priscilla Ogefere
She responses to each of our queries and directed clear instructions on what to do for next steps, she even reply to us during her time off. We received all the support we need from her throughout our moving in process.
Yin · 30 November 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave us this review.We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto priscilla.
★★★★★ 5/5
TrustpilotIt was such an easy and smooth process…
It was such an easy and smooth process right from the viewing all through till it was all concluded. Mardoche and Marwa are such great communicators and I feel it just made everything way better.Would 100 percent recommend.
Temiloluwa · 5 February 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Mardochee and Marwa.
★★★★★ 5/5
GoogleI had a property viewing with Mehdi. He showed me around the whole development and kept me informed about every single step along the process of getting our offer accepted. He always responded to phone calls and text messages promptly, even outside of office hours. Highly recommend!!!
Tina · 22 June 2023
Agent replied · 21 June 2024
Hi Tina,
Thanks for taking the time to leave such a positive review. All the best.
JOHNS&CO Team
★★★★★ 5/5
GoogleSania is amazing to work with, she took the time to understand my requirements and shared only relevant listings, making the entire process extremely smooth!!
Evina · 24 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
