JOHNSCO Brentford reviews

★★★★★ 5/5

Google

Andrew has been fantastic throughout the entire process. From the very first viewing, he was quick to respond and incredibly helpful in arranging everything smoothly. What really stood out was how responsive and supportive he remained. It’s honestly been an incredible experience, his professionalism, efficiency, and friendly approach made what can often be a stressful process feel easy and straightforward. I’d highly recommend Andrew to anyone looking for a reliable and approachable house agent!

Tanya · 9 April 2026

★★★★★ 5/5

Trustpilot

Rob was great

Rob was great - super fast and efficient in an emergency. Other requests I've had so far have gone for weeks without response. I understand the landlord might take long to answer but I believe it also matters the urgency and effectiveness of each employee. Thanks Rob!!

Daniel · 20 February 2026

★★★★★ 5/5

Trustpilot

I had a great experience working with…

I had a great experience working with Claudiu. He provided a professional and efficient service throughout the entire process. His communication was excellent, and he was always helpful, responsive, and knowledgeable. Claudiu made everything straightforward and stress-free, ensuring that all my questions were answered promptly. I would highly recommend him to anyone looking for a reliable and professional estate agent. Thank you for the excellent service!

Genoveva · 29 May 2026

★★★★★ 5/5

Trustpilot

Responsive and professional

Nigel was very helpful throughout out rental property search and while we couldn't find the right place with him, he offered good insights and was very responsive throughout the process!

Fadi · 26 May 2026

★★★★★ 5/5

Google

I had a really positive experience with John & Co, thanks to Andrew Healy. Although I didn’t end up securing a property through them, Andrew was excellent throughout, always prompt with replies, very helpful, and genuinely lovely to deal with. He made the process feel easy and stress-free, and was a real pleasure to communicate with. Would definitely recommend based on my experience.

Alexis · 11 April 2026

★★★★★ 5/5

Trustpilot

5 stars for great property management

Giving 5 stars for great property management service from Chay Chui. She is always responsive, reliable, thorough and professional. Over the number of years we've worked with J&C, Chay has been the best at dealing with our property queries/issues which is a very stark contrast to previous staff in the role. Thanks for always doing a great job.

Michelle · 21 May 2026

★★★★★ 5/5

Trustpilot

I like to highly recommend Priscilla Ogefere

I like to highly recommend Priscilla Ogefere as a property manager. She has been exceptional in managing the rental of my property. Her expertise and dedication are evident in every interaction. Priscilla not only found reliable tenants quickly but also handled any issues that arose with efficiency and professionalism.Her proactive approach and problem-solving skills have taken a lot of stress off my shoulders. If you're looking for a knowledgeable and dependable property agent, Priscilla is the one to trust.

Shirley · 7 October 2024

★★★★★ 5/5

Google

Andrew Healy was excellent and made our urgent move much smoother. He was proactive, helpful, and always willing to go the extra mile. When we needed to move quickly, he arranged viewings, handled documentation, and sorted key collection after hours without any hassle. He’s also great at stakeholder management, working well between landlord and tenant to keep everything smooth.

Panda · 15 April 2026

★★★★★ 5/5

Trustpilot

As a landlord owner

As a landlord owner, we would like to hear the realistic comments and market situation on the premises which we had purchased. While we are away, we truly need someone who is honest and also help us to deal with the property management before or after any issue raised. Having contact with JohnsandCo recently, we have no doubt that Mr. Andrew Shek is great sharing his professional idea and follow up things tightly. Although the issue is not yet settled, we feel his passion manner. last but not least, we would like to thank Mr. Amobi Lemmy to introduce Andrew to us in order to make things smooth.

Carman · 6 September 2024

★★★★★ 1/5

Trustpilot

John & Co Completely Failed & Negligence - Uninhabitable, Filthy Conditions,

I have had appalling experience I encountered with John & Co on August 10th. The state of the apartment they offered was nothing short of disgraceful, uninhabitable by any reasonable standard. Feces in toilet, food smeared on wall. John & Co were informed but have done nothing. It has now been a week.Upon my arrival at 11:00 AM, I was met with conditions that left me no choice but to seek alternative accommodation, incurring additional costs that should never have been necessary. The apartment was in a revolting state: food residues clinging to the walls, unflushed fecal matter in the toilet (an obvious sign it hadn’t been cleaned at all), filthy floors, and sinks that were anything but sanitary. These are not minor oversights, they are severe violations of the rental agreement.I had a moving company scheduled for the following Tuesday, but thanks to John & Co's complete negligence, I have now neede to move the movers, make other accommodations as the apartment is simply unfit for habitation. While I am hesitant to take legal action, so much time has passed without action I am unclear on what is necessary to have basic tenant agreements met. I will have no choice but to delay the start of my lease or demand a prorated refund for each day that the apartment remains unusable. I understand that unforeseen circumstances can arise, such as a previous tenant neglecting to clean up, but this in no way excuses John & Co’s failure to ensure that the apartment met basic cleanliness standards before offering it to a new tenant. UPDATE:John & Co - I reached out immediately regarding the issues and you have done nothing.In fact, these problems stem because you required my landlord to use your cleaners for £500 where you get a kickback caused these issues. SHAME ON YOU.Also, the toilet seat was broken so there was no functioning bathroom!

Francesca · 26 August 2024

★★★★★ 5/5

Trustpilot

Peter Ogundare is a fantastic manager

Peter Ogundare is a fantastic manager, proactive, responsive, detailed. It was an absolute pleasure to work with him, thank you!

T · 18 May 2026

★★★★★ 5/5

Google

I had a fantastic experience working with Andrew Healy. From the very first viewing, he was professional, approachable, and genuinely keen to help me to find the right flat quickly. Communication was always clear and prompt, which made the whole process of renting so much smoother and stress-free. What really stood out was how proactive and reliable he was, nothing ever felt like too much trouble. Thanks to his support, I’m now happily settled in my new flat, and I couldn’t recommend Andrew highly enough to anyone looking to rent!

Teodóra · 13 September 2025

★★★★★ 5/5

Trustpilot

Thanks Tee!

We sold our Royal Wharf flat through Tee who was our agent. We were really happy with his services. Firstly, we sold our flat at a price point that was satisfactory for both us and the buyer. His viewings seemed to have focused on people who were looking for a place similar to ours (often times, with other agents, you will find them booking viewings for the sake of booking even when a prospective buyer is looking for a place with a completely different spec). Finally, he was easy to get in touch with over mobile/whatsapp which made communicating much easier. From the day he brought the buyer through the door to the day of completion, Tee was on top of things.

Paul · 15 July 2024

★★★★★ 5/5

Trustpilot

Johns&andco has managed my property…

Johns&andco has managed my property since it was completed. I would describe this company as very professional, especially Wai Yau who looks after my Rental and Legal Protection Insurance precisely.

Ruixin · 19 February 2026

★★★★★ 5/5

Trustpilot

Plumbing issue resolved well

Paris was very professional and did a nice job adjudicating a plumbing issue we had with our kitchen washer. The washer was failing to properly drain water during washing cycles. After talking through the issue with Paris, a contracted plumber arrived with reasonable speed and fixed the issue quickly.

Joey · 21 May 2026

★★★★★ 5/5

Trustpilot

Exceptional Service, Amber Went Above and Beyond

We recently moved to a new apartment and agent in change of our move Amber wong has been amazing throughout our move! She facilitated talks with the previous tenant so we could buy furniture, gave us invaluable advice during negotiations, and even responded to our queries on weekends during the move. Her dedication and support made the whole process so much smoother. We highly recommend Amber for anyone looking for outstanding service!

Samuel · 21 October 2024

★★★★★ 5/5

Trustpilot

Excellent support from Yantong Lin

Yantong Lin has been very helpful and responsive throughout the whole process. She followed up with the finance department promptly and kept me updated clearly, which made the process much easier and less stressful. I really appreciate her support, professionalism, and kind communication. Thank you very much, Yantong!

H · 22 May 2026

★★★★★ 5/5

Trustpilot

A great team of friendly people

Our experience with finding and getting setup with our rental property was really professional and everyone we spoke to was super friendly and responsive (Anthony, Amy, Marwa). Even when we had a few complications with the referencing side of things Amy went above and beyond to help us find a solution which we greatly appreciate! Compared to other tenancies I've been in, this has definitely been the most well guided and sophisticated experience and I'd definitely recommend to anyone else.

Toby · 30 May 2024

★★★★★ 5/5

Trustpilot

Ade’s outstanding support during our move-in

Adekunle was assigned to our flat to help us move in smoothly. We had some repairs to be done but he promptly took full ownership of those issues and was very responsive in addressing and resolving them. He also followed up diligently with the contractors and us to ensure timely completion of works.Additionally, Ade helped discuss few critical matters with the landlord, demonstrating the trust landlords place in him. His efforts made the entire process very smooth.

Deepthi · 9 July 2024

★★★★★ 5/5

Trustpilot

Review

Spyros is my house manager. After moving into this my new flat, I did encounter some unexpected problems. Some of these issues have caused me considerable confusion, and I once thought that these issues may not be fully resolved. Fortunately, Spyros began to be responsible for the maintenance services of my flat, and his excellent communication skills and strong sense of responsibility helped me successfully solve all the problems I encountered. In addition, he also frequently communicates with clients and asks if there are any issues that need help recently, which makes me feel very reassured! Overall, it is highly recommended that Spyros, as an excellent staff member, can also become your house manager!

Wang · 13 May 2024

★★★★★ 5/5

Trustpilot

I highly recommend John $ Co for anyone…

I highly recommend John $ Co for anyone seeking quality housing solutions. Their team was incredibly responsive, professional, and committed to finding me the perfect place. From initial inquiry to signing the lease, to seamless paperwork, they made the entire process a breeze. Trustworthy and reliable, their attention to detail and personalized service made the entire process easy. Thanks to Savannah Renaud, I found a home that met my expectations. I wouldn't hesitate to work with them again in the future

Lilian · 15 April 2024

★★★★★ 5/5

Trustpilot

Elliot was amazing!

Elliot Ford was amazing from start to finish! From my first viewing to my last he was a great help. I’m a first time buyer so Elliot was so helpful in helping me to navigate my way through this process.He was extremely professional and polite throughout our interactions over the phone, email and in person.Thank you for all your support in helping me to find and buy my first home. I couldn’t have done this without your support and help. Thank you.

Isma · 12 March 2024

★★★★★ 5/5

Trustpilot

I would like to say a massive thank you…

I would like to say a massive thank you to Leigh and Andre for their hard work finding a place for me and my friend. I didn't know much about John&Co but now I do. I'm very happy with the service they provided, very polite and professional. I would definitely recommend them to anyone looking for a great place to rent. Thanks again for the amazing service.

John · 24 October 2024

★★★★★ 5/5

Trustpilot

Michael Fadiora Employee Review

I recently dealt with Michael Fadiora for a rental and he was exceptionally helpful. He provided continuous communication to find out the right property for us and when we found one he followed up to see if we comfortable with the offer made. Furthermore, he made sure we were finding the right flat and when we didn't was open to helping us find other flats. Very attentive and ensured he understood our wants and needs.

Scott · 4 June 2024