JOHNSCO Brentford reviews

★★★★★ 5/5

Trustpilot

I got queries about the Selective…

I got queries about the Selective License Scheme and sought assistance from John&Co, my Property Management Agency. Their responses were prompt and professional. The effort made by a few of their staff : Wai Yau, Edith Kwok, Robert Pearson and the Accounts administration was much appreciated.

Yu · 5 October 2026

★★★★★ 5/5

Trustpilot

Johns&andco has managed my property…

Johns&andco has managed my property since it was completed. I would describe this company as very professional, especially Wai Yau who looks after my Rental and Legal Protection Insurance precisely.

Ruixin · 19 February 2026

★★★★★ 5/5

Trustpilot

Plumbing issue resolved well

Paris was very professional and did a nice job adjudicating a plumbing issue we had with our kitchen washer. The washer was failing to properly drain water during washing cycles. After talking through the issue with Paris, a contracted plumber arrived with reasonable speed and fixed the issue quickly.

Joey · 21 May 2026

★★★★★ 5/5

Trustpilot

Thank you Ambrose for your fast and…

Thank you Ambrose for your fast and friendly service. You went out of your way to help me resolve an issue that was stressful for me. Appreciate it.

Lucy · 9 October 2026

★★★★★ 5/5

Trustpilot

Exceptional Service, Amber Went Above and Beyond

We recently moved to a new apartment and agent in change of our move Amber wong has been amazing throughout our move! She facilitated talks with the previous tenant so we could buy furniture, gave us invaluable advice during negotiations, and even responded to our queries on weekends during the move. Her dedication and support made the whole process so much smoother. We highly recommend Amber for anyone looking for outstanding service!

Samuel · 21 October 2024

★★★★★ 5/5

Trustpilot

Excellent support from Yantong Lin

Yantong Lin has been very helpful and responsive throughout the whole process. She followed up with the finance department promptly and kept me updated clearly, which made the process much easier and less stressful. I really appreciate her support, professionalism, and kind communication. Thank you very much, Yantong!

H · 22 May 2026

★★★★★ 5/5

Trustpilot

A great team of friendly people

Our experience with finding and getting setup with our rental property was really professional and everyone we spoke to was super friendly and responsive (Anthony, Amy, Marwa). Even when we had a few complications with the referencing side of things Amy went above and beyond to help us find a solution which we greatly appreciate! Compared to other tenancies I've been in, this has definitely been the most well guided and sophisticated experience and I'd definitely recommend to anyone else.

Toby · 30 May 2024

★★★★★ 5/5

Trustpilot

Yuntong has been super helpful…

Yuntong has been super helpful throughout. She is very quick to respond and always clear in her messaging. I have appreciated all of her help. Thank you, Tyler.

Tyler · 29 September 2026

★★★★★ 5/5

Trustpilot

Ade’s outstanding support during our move-in

Adekunle was assigned to our flat to help us move in smoothly. We had some repairs to be done but he promptly took full ownership of those issues and was very responsive in addressing and resolving them. He also followed up diligently with the contractors and us to ensure timely completion of works.Additionally, Ade helped discuss few critical matters with the landlord, demonstrating the trust landlords place in him. His efforts made the entire process very smooth.

Deepthi · 9 July 2024

★★★★★ 5/5

Trustpilot

Review

Spyros is my house manager. After moving into this my new flat, I did encounter some unexpected problems. Some of these issues have caused me considerable confusion, and I once thought that these issues may not be fully resolved. Fortunately, Spyros began to be responsible for the maintenance services of my flat, and his excellent communication skills and strong sense of responsibility helped me successfully solve all the problems I encountered. In addition, he also frequently communicates with clients and asks if there are any issues that need help recently, which makes me feel very reassured! Overall, it is highly recommended that Spyros, as an excellent staff member, can also become your house manager!

Wang · 13 May 2024

★★★★★ 5/5

Trustpilot

I highly recommend John $ Co for anyone…

I highly recommend John $ Co for anyone seeking quality housing solutions. Their team was incredibly responsive, professional, and committed to finding me the perfect place. From initial inquiry to signing the lease, to seamless paperwork, they made the entire process a breeze. Trustworthy and reliable, their attention to detail and personalized service made the entire process easy. Thanks to Savannah Renaud, I found a home that met my expectations. I wouldn't hesitate to work with them again in the future

Lilian · 15 April 2024

★★★★★ 5/5

Trustpilot

Elliot was amazing!

Elliot Ford was amazing from start to finish! From my first viewing to my last he was a great help. I’m a first time buyer so Elliot was so helpful in helping me to navigate my way through this process.He was extremely professional and polite throughout our interactions over the phone, email and in person.Thank you for all your support in helping me to find and buy my first home. I couldn’t have done this without your support and help. Thank you.

Isma · 12 March 2024

★★★★★ 5/5

Trustpilot

I would like to say a massive thank you…

I would like to say a massive thank you to Leigh and Andre for their hard work finding a place for me and my friend. I didn't know much about John&Co but now I do. I'm very happy with the service they provided, very polite and professional. I would definitely recommend them to anyone looking for a great place to rent. Thanks again for the amazing service.

John · 24 October 2024

★★★★★ 5/5

Trustpilot

Michael Fadiora Employee Review

I recently dealt with Michael Fadiora for a rental and he was exceptionally helpful. He provided continuous communication to find out the right property for us and when we found one he followed up to see if we comfortable with the offer made. Furthermore, he made sure we were finding the right flat and when we didn't was open to helping us find other flats. Very attentive and ensured he understood our wants and needs.

Scott · 4 June 2024

★★★★★ 5/5

Trustpilot

Lara Robson Managing Agent, Greatest Support

When I first moved into my flat, I had not been receiving much support, even when I would call or email multiple times. The new managing agent, Lara Robson, has however turned my support experience completely around. Lara is responsive and supportive as much as possible, which has helped me feel much less alone in dealing with problems with my flat. She has also allowed me to reinstate trust that I can receive help with the issues I deal with in my flat. I'm very thankful for her dedication and patience.

LC · 28 February 2024

★★★★★ 5/5

Google

We had the pleasure of working with Andrew Healy and couldn't be happier with the experience. Andrew was professional, knowledgeable, and patient throughout the entire process. He guided us every step of the way, answered all our questions promptly, and made what could have been a stressful experience feel smooth and enjoyable. We thank him for the support in finding our new flat and we recommend him to anyone looking to rent.

Radoslav · 13 September 2025

★★★★★ 5/5

Trustpilot

Working with Param

I've had the pleasure of working with Param. I am very pleased about his professionalism and dedication. From day one, Param has been incredibly responsive, addressing any concerns or maintenance issues promptly and efficiently.His attention to detail and proactive approach have made my renting experience smooth and hassle-free. Whether it's coordinating repairs or providing helpful advice, he always is willing to ensure tenant satisfaction.I truly appreciate Param’s commitment to excellent service and would highly recommend them to anyone in need of reliable property management. Thank you for making renting a positive

Azade · 22 February 2024

★★★★★ 5/5

Trustpilot

Marius was a brilliant letting agent

Marius was a brilliant guy, very helpful and fair between landlords and potential tenants. He tried to help me as much as possible to find my future flat and although we were unlucky due to availability on what I was looking, he went above and beyond and even tried to suggest different options that might suit me.I do endorse him and suggest him to other potential tenants.

Manos · 21 September 2024

★★★★★ 5/5

Trustpilot

Hot water issue

We recently moved into the flat and the hot water stopped working after 24 hours. I logged a ticket and this was responded to within the same day. Princess has been super attentive and tracked the ticket to completion, she checked in with me everyday and chased the contractor. She also spoke with the landlord and gained approval within a timely manner. I cannot recommend enough as my experience with other agencies tends to be myself chasing them to complete maintenance whereas Princess reached out and checked in with me to make sure it was moving along.

Marima · 18 January 2024

★★★★★ 5/5

Trustpilot

The team has been very professional.

The team has been very professional throughout. Made my flat search and rental process smooth! Many thanks to Silvia who has been very cooperative and promptly addressed all my queries about the flat! The process was fast and smooth!

Tania · 29 May 2026

★★★★★ 5/5

Trustpilot

Sam and Amy

Sam and Amy were both great, efficient and super supportive during my search for an apartment and the rental process. Sam was flexible around my work schedule to help with viewings. He would touch base with me and send reminders during different points of the process which I really appreciated. He was able to answer all my questions especially about the referencing process and payment options . He clearly has a wealth of knowledge of the area and the surrounding apartment buildings which helped me in my decision making process. Amy has been on the ball with ensuring the referencing and tenancy agreement process went smoothly. She also updated me when the rental payments had been received and has kept me informed throughout with regular emails.Thank you for making this a smooth process and doing the chasing/hard work so I didn’t have to deal that stress!!

Consumer · 20 December 2023

★★★★★ 5/5

Trustpilot

A Big Thank You to Amy and Marwa!

I wanted to take a moment to express my deepest gratitude to two exceptional individuals on your team - Amy and Marwa.Throughout my apartment search journey, Amy and Marwa went above and beyond to ensure that my family and I found the perfect place to call home. Their dedication, professionalism, and unwavering support made the entire process incredibly smooth and stress-free.From the very beginning, Amy and Marwa took the time to understand our needs and preferences. They patiently listened to our requirements and tirelessly searched for suitable options. Their attention to detail and thoroughness in vetting each property truly impressed me.Not only did they provide us with a wide range of options, but they also guided us through the entire application and leasing process. They were always available to answer our questions, address our concerns, and provide valuable insights. Their prompt and clear communication made us feel supported and confident in our decisions.Once again, I want to extend my heartfelt thanks to Amy and Marwa for their outstanding support.

Samuel · 18 December 2023

★★★★★ 5/5

Trustpilot

Dominic - a great estate agent!

Dominic was a great estate agent and helped me diligently with my sale of my flat in Royal Wharf. Process took over 6 months and was very slow. Dominic kept pushing and ensuring both parties stayed at the table without walking away given the numerous problems encountered along the way. He was honest and hardworking - all attributes you want from your estate agent.I would definitely recommend Dominic to anyone looking to sell his / her flat - he’s simply the best!

Consumer · 14 December 2023

★★★★★ 5/5

Trustpilot

Bethel Gamma

Working with Bethel Gamma was a fantastic experience. They were knowledgeable, communicative, and patient.Their understanding of the real estate market was impressive and helped me make a well-informed decision. They were always ready to answer any questions and kept me updated throughout the process.What stood out was their negotiation skills. They secured a great deal that exceeded my expectations. Their dedication to their clients' best interests is evident.Their professionalism and genuine passion for their work made the whole process smooth and stress-free. I always felt valued and respected.I highly recommend Bethel Gamma to anyone in need of a top-notch property agent. They truly made the experience enjoyable.

Lee · 4 December 2023