Trusted Agent profile · Brentford
★★★★★
1,196 reviews across 3 platforms
192 High Street, Brentford, TW8 8LB
JOHNSCO's office in Brentford, at 192 High Street, is rated 4.9 out of 5 across 1,196 reviews on three platforms, including 152 Google reviews rated 4.8.
152
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,043
Reviews on Trustpilot
Business-wide
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
5/5
GoogleAndrew is hands down the best agent we’ve worked with! He made the apartment search so much easier by being completely transparent and communicative throughout. He knows the neighborhood inside and out and shared so many great insights we …
5/5
TrustpilotMartin Zeps is an angel
Martin Zeps is an angel! He was really helpful and professional throughout the search of the property, to negotiation to due diligence. I had a terrible life circumstances and Martin really helped to find a place within a day and the process took like 1.5 week. He always came up with creative solutions to any challenges that surfaced during my search/reference process. Thank you Martin.
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Martin.
5/5
GoogleGreat experience with estate agent Andrew Healy he was professional, responsive, and very helpful throughout the process of securing our one-bedroom flat. Everything was handled smoothly and efficiently. Highly recommended.once again thank you very much Andrew.
5/5
TrustpilotWe are FTB and we have just exchanged…
We are FTB and we have just exchanged recently. Elliot Ford was extremely helpful throughout the process from start to finish! Went out of his way to provide informations and always quick to respond to anything raised as well as giving insightful solutions! We are very happy with the service and would highly recommend him to anyone!
Thank you for sharing your experience! We're thrilled to hear that Elliot provided you with exceptional service throughout your journey as first-time buyers. Your recommendation of Elliot speaks volumes, and we're delighted to have been a part of your home-buying experience. If you ever need assistance in the future, please don't hesitate to reach out.
5/5
TrustpilotOnly good experience with John's & Co
Have been with John's & Co for over 5 years and they have continuously offered timely, professional and very friendly service. From dealing with all kinds of issues during the tenancy to finding new reliable tenants they have always delivered.Thank you to Matt Spencer and his team for great support.
Hi Richard,Thank you for your kind review. It is fantastic to hear from a valued client. We are pleased our team have never missed the mark, and have provided a friendly, efficient and reliable service along all parts of the tenancy process. We look forward to strengthening our partnership, and the opportunity to assist you in the future.
5/5
TrustpilotGood moving in process
I only just moved in, but Priscilla Ogefere has been really helpful in setting me up on fixflo and even reporting issues herself before I moved in. Also, I kept receiving mail and packages for the previous tenant and this matter was solved swiftly and professionally by Priscilla.
Hi Lisa,Thank you for sharing your experience! We're delighted to hear that Priscilla has been such a great help throughout your move-in process. It’s great to hear she has addressed issues proactively, and equipped you with all the necessary tools to make the process as smooth as possible. If you need any further assistance, don’t hesitate to get in touch!
5/5
TrustpilotExcellent Service from Victoria
Victoria has been incredibly helpful in assisting us with our recent house rental. She patiently answered all our questions and guided us through every step of the process. Her support and professionalism made the entire experience smooth and stress-free. We are very grateful for her help and highly recommend her services.
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and stress-free. It was a pleasure assisting you with your house rental, and we're glad Victoria could help answer your questions and guide you through the process. Your recommendation means a lot to, and we wish you all the best in your new home!
5/5
TrustpilotBryony & Sharona
Bryony is really efficient. Got water leak addressed in no time. Engineer attended almost half an hour or less from reporting the issue. The property manager Sharona McDonald is also an excellent support and has been so since i moved in.
5/5
TrustpilotAmber and Daniela have been great
Amber and Daniela have been great! Very seamless process and much appreciated their effort through the entire process
Thank you for leaving this review. We appreciate your recommendation.
5/5
TrustpilotExpressing Gratitude to Eddy Kassi
I've reached out on several occasions for assistance, and each time I've been helped by Eddy Kassi. He consistently provides excellent support, is welcoming, reassuring, and guides me precisely on what needs to be done. I truly appreciate his ongoing cooperation.Today he has helped me a lot, I was stressed about an issue and he gladly assisted me and it went well.
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Eddys day! Wishing you all the best for the rest of 2023!
5/5
TrustpilotAnthony is really professional and…
Anthony is really professional and exceptional today in arranging my apartment viewings, which all suited my budget and needs. Besides, he was also very knowledgeable on property market intelligence and gave good advice to assist progress my potential purchase. Thanks and he is really amazing and trustable.
Hi Moein,Thank you for leaving this review. Market knowledge and insightful advice are key to helping our clients make informed decisions, and it's great to know that he made a positive impact on your experience. We truly appreciate your trust in Anthony, and we’ll be sure to pass along your kind words.
5/5
TrustpilotIsabel and Marwa are a great asset to…
Isabel and Marwa are a great asset to this company their passion and care not only for the landlord but incoming Tenant is so professional .I have worked with Isabel and Marwa for a while now and as a multi property landlord I would call them the A team .I look forward to continue this great working relationship for many years to come. Thanks to you both for an excellent job business is all about people and having had bad experiences in the past its good to see some care and passion
5/5
GoogleVery professional and efficient experience. Andrew Healy was really responsive, clear in communication, and made the whole rental process smooth and stress-free. Everything was handled quickly and transparently. Would happily recommend him.
5/5
TrustpilotHad an issue with the apartment and…
Had an issue with the apartment and Paris was great at organising someone to come out ASAP. Highly recommend! Thank you!!!
5/5
TrustpilotRenting experience with Claudiu's help
Here I want to say thank you to Claudiu. Claudiu is a highly professional and friendly real estate agent. Not only is he very knowledgeable about market trends, but he is also able to accurately understand my needs and recommend several suitable properties. The entire rental process was very smooth, and he always responded promptly to my questions, providing detailed answers and offering many useful suggestions. What I appreciated most was his honesty and transparency, never trying to exaggerate the advantages of a property or hide any issues. I am very grateful for Claudiu's assistance and highly recommend his services to anyone in need of a rental property.
5/5
TrustpilotVanessa was amazing
Vanessa was amazing, odete too! Such a stressful move was made easier with good communication, advice about the area and just being at the end of the phone. I love my new place and can’t thank you both enough for all your support!!!!
Vanessa and Odete are grateful for your review! We’re thrilled they could ease your transition and help you settle in. Enjoy your new place, and please reach out anytime!
5/5
TrustpilotAppreciate Katie's help
As a buy-to-let landlord who lives in Asia I am in generally very happy with Johns@Co's service, and want to pariticularly thank Katie O'Donovan's instant and warm hearted help with my forms submition. The answers were in time, and professional. Really appreciate it.
Katie is grateful for your kind words and is always here to help. We understand the difficulties of being an overseas landlord and are happy we were able to make things easier for you! Please let us know if we can of any assistance in the future.
5/5
TrustpilotGreat experience
Have had john's and co as our agency for two years now and have always had a pleasant experience. Most recently our rental renewal with Katy Donache was simple and straightforward. She was always quick to respond and happy to answer any of our questions. Very pleased with the service provided by her and the rest of the team.
Thank you for sharing your experience with us. It is always great to hear such positive feedback, your comments are really appreciated. Wishing you all the best for this new year!
5/5
TrustpilotI want to thank Miss Odete Gomes for…
I want to thank Miss Odete Gomes for her excellent job in keeping my property at 33 Royal Crest Avenue in good condition before our arrival in August. She is accommodating and highly efficient in her job and always answers our emails and requests promptly.Alfred & Claudia
Hi Alfred,Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated! We will be sure to pass your kind feedback along to Brooke.
5/5
TrustpilotThank you so much Elliott !!!
Elliott has been an excellent estate agent for buying our house. Inspite of few fallouts on the offer he was determined and ensured we found the place as per our requirement. He was fully engaged and provided updates until completion. His knowledge and expertise made the process smooth and easy to understand for us. It was very comforting to know exactly what we were signing for and the details. Elliott s expertise and attention to detail were evident throughout the process. We appreciate all your hard work and guidance in achieving a successful purchase. A true asset for John & Co.
5/5
TrustpilotQuite pleased
Gytis was very prompt in answering my many questions over the weeks of finalizing my lease agreement. He helped me navigate the process and kept me informed. Candice emailed and explained the necessary documents, as I was negotiating the lease process from afar.
We appreciate your kind review! It's great to hear that our team were able to share their professional expertise and successfully guide you through your lease agreement. We always strive to ensure our clients receive an efficient and supportive service no matter the distance, and we're thrilled you received this. Thank you for choosing Johns & Co!
5/5
TrustpilotNon-water problem was solved
My agent Priscilla Ogefere is very nice. My house just ran out of water today’s morning and she connected me quickly and helped me to solve the problem. She is so nice and kind! The property management team was so quick to check the water supply and meter. So good!
Hi Chen,Thank you for leaving this kind review. We're pleased to hear Priscilla and our Property Management team were able to quickly resolve your water issue. If you need any assistance in the future, please don't hesitate to reach out.
5/5
TrustpilotRalph was a great person to work with
Ralph was a great person to work with. He was quick with freeing up time for viewings and did his best to ultimately help me find a flat that fit basically all of my needs and wants.
5/5
TrustpilotMany thanks to Wai Yau Compliance…
Many thanks to Wai Yau Compliance Administrator at the Royal Wharf office for his prompt and clear responses to my email regarding changing a car on the parking permit and other related questions. I emailed him a week in advance and he had it all sorted on the day no problems.
Thank you for this glowing review of Wai's service. We are pleased to hear Wai's commitment to ensuring our clients receive a premium service has been recognised, and we will be sure to pass your kind feedback along to him.
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